DUOTTS manufactures high-performance electric bicycles and scooters, featuring powerful dual-motor systems, large-capacity batteries, and rugged designs for off-road adventures and urban commuting.
DUOTTS is a manufacturer specializing in high-performance electric mobility solutions, widely recognized for its robust electric mountain bikes and fat-tire e-bikes. The brand focuses on delivering power and versatility, with flagship models like the C29 and F26 featuring dual-motor configurations that provide exceptional torque and climbing ability for challenging terrains. In addition to bicycles, DUOTTS produces high-speed electric scooters designed for both leisure and practical transport.
Committed to rider satisfaction and safety, DUOTTS integrates durable components such as hydraulic brakes, advanced suspension systems, and high-capacity lithium batteries into their designs. The company supports its user base with a comprehensive 2-year warranty on manufacturing defects and dedicated customer service channels. Whether for off-road exploration or daily city commuting, DUOTTS aims to provide cost-effective, high-quality electric vehicles for a global market.
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Your DUOTTS bike typically has two unique serial numbers: one stamped on the frame and another on the motor. These are required for warranty claims and insurance.
Most DUOTTS bikes have an IP65 rating, meaning they are dust-tight and can withstand light rain or splashing water. However, they are not fully waterproof; avoid riding in heavy rain or submerging the bike.
DUOTTS typically offers a 2-year warranty covering manufacturing defects for new e-bikes from the date of purchase. Check the specific warranty policy for covered parts.
Unlock the battery using the provided key, then lift or press the release button to eject the battery, depending on your specific model instructions.
You can contact customer support via email at support@duotts.com or through the contact form on their official website.