1. Product Overview
The Hiseeu 5MP AHD PTZ Dome Camera is a high-definition analog surveillance camera designed for both indoor and outdoor security. It features 5MP UltraHD resolution, Pan/Tilt/Zoom (PTZ) capabilities, advanced detection functions like Face Detect, Human Detect, and Motion Detect, and clear night vision up to 30 meters. This camera is compatible with the XMEye Pro mobile application for remote viewing and control.
2. Package Contents
Please check the package for the following items:
- AHD Camera (x1)
- User Manual (x1)
- Camera Bracket (x1)
- Screw Pack (x1)
3. Setup Instructions
3.1 Important Compatibility Note
This 5MP AHD camera must work with a 5MP AHD DVR and a monitor. It cannot function as a standalone camera and is not compatible with non-AHD DVRs. Ensure your DVR supports 5MP resolution for proper operation.
3.2 Physical Connection
Follow these steps to connect your AHD camera to your DVR and monitor:
- Connect the AHD Camera to the AHD DVR using a BNC cable for video transmission and a power cable for power.
- Connect the AHD DVR to a monitor via VGA or HDMI cable.
- Connect the DVR to its power supply.
- Connect the DVR to your router using a LAN cable for network access (optional, for remote viewing).
- Power on the DVR and monitor.
3.3 Mobile App Connection (XMEye Pro)
To view your camera remotely via the XMEye Pro app:
- Download the XMEye Pro App from the App Store (iOS) or Google Play Store (Android).
- Open the app, register an account, and log in.
- On your DVR's monitor, navigate to the Network settings. Move the mouse over the red words at the top of the screen, and a QR code will be displayed automatically.
- In the XMEye Pro app, select "Add Device" and scan the QR code displayed on your monitor.
- Once successfully added, you can view the live video feed on your smartphone.
4. Operating Instructions
4.1 PTZ Control
The camera supports Pan (350°) and Tilt (90°) movements, allowing you to adjust the viewing angle remotely. This can be controlled via the XMEye Pro mobile application or directly through your DVR interface.
4.2 Detection Features
The camera is equipped with advanced detection capabilities:
- Human Detect: Identifies human shapes, reducing false alarms from other moving objects.
- Face Detect: Recognizes faces for smart playback and enhanced security. (Note: Your DVR must support face detection for this feature to work.)
- Motion Detect: Triggers an alarm and sends real-time alert messages to your phone when motion is detected.
4.3 Night Vision
The camera provides clear night vision up to 30 meters, utilizing IR-CUT technology for automatic switching between day and night modes, ensuring continuous surveillance in low-light conditions.
4.4 Video Coding Technology
The camera uses H.265+ high-efficiency video coding technology, which significantly reduces bandwidth usage and storage space (up to 50% compared to H.264) while maintaining high image quality and faster transmission speeds.
5. Maintenance
5.1 Cleaning
To ensure optimal performance, regularly clean the camera lens and housing with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials that could damage the camera's surface or lens.
5.2 Weather Resistance
The camera features an IP66 waterproof shell, making it suitable for both outdoor and indoor use. It is designed to withstand various weather conditions including sun, rain, and snow.
6. Troubleshooting
6.1 No Video Signal
If you experience "No Video Signal" on your monitor, ensure that:
- The camera is properly connected to a 5MP AHD DVR.
- Your DVR is powered on and functioning correctly.
- The monitor is correctly connected to the DVR and powered on.
- The BNC cable connection between the camera and DVR is secure.
6.2 Face Detection Not Working
For face detection to function, your DVR must specifically support this feature. Check your DVR's specifications and settings.
6.3 Remote Viewing Issues
If you cannot view the camera remotely via the XMEye Pro app, verify that:
- The DVR is connected to the internet via a LAN cable.
- The XMEye Pro app is correctly installed and you are logged into your account.
- The camera device has been successfully added to your app by scanning the QR code from the DVR's network settings.
- Your smartphone has a stable internet connection.
7. Specifications
| Feature | Specification |
|---|---|
| Brand Name | Hiseeu |
| Model Number | AHD5 |
| Resolution | 5MP HD |
| Lens (mm) | 3.6mm |
| Connectivity | Closed System/CCTV Wired |
| Style | Dome Camera |
| Installation | Side |
| Technology | INFRARed |
| Video Compression Format | H.265 |
| Alarm Action | Email Photo, Local Alarm |
| Supported Operating Systems | Windows 10, macOS, Windows 8, Windows 7 |
| Supported Mobile Systems | iOS, Android |
| Night Vision Range | Up to 30 meters |
| PTZ Pan Range | 350° |
| PTZ Tilt Range | 90° |
| Waterproof Rating | IP66 |
| Plug Type | EU Plug, US Plug, AU Plug, UK Plug (depending on variant) |
8. User Tips
- DVR Compatibility: As noted in the setup, this is an AHD camera. It is crucial to use it with a compatible AHD DVR that supports 5MP resolution. It will not work with standard analog DVRs or IP NVRs, nor with specific brands like Hikvision or Samsung SDR unless they explicitly support 5MP AHD input.
- App Setup: When setting up the XMEye Pro app, ensure your DVR is connected to the internet and you are scanning the correct QR code from the DVR's network settings for seamless device addition.
- Face Detection: If you intend to use the face detection feature, confirm that your AHD DVR model also supports this specific function, as the camera's capability alone is not sufficient.
9. Warranty and Support
For warranty information, technical support, or service inquiries, please refer to the contact details provided in the Quick Guide included with your product or visit the official Hiseeu website. Ensure you have your product model number (AHD5) and any purchase details ready when contacting support.
