Track your Google Fi order
Track your Google Fi order After you’ve placed your Google Fi phone or SIM kit order, you can track the order status in the Google Store. Use a tracking number Find the order you want to track. If you see…
Fi Manuals & User Guides
User manuals, setup guides, troubleshooting help, and repair information for Fi products.
Fi manuals
Latest posts, featured manuals, and retailer-linked manuals for this brand tag.
I can’t send or receive text messages (SMS/MMS)
I can't send or receive text messages (SMS/MMS) If you can’t send or receive text messages (SMS/MMS), have problems with group messages, or can’t send or receive pictures and video, try the steps here. After each step, check to find…
Accepted payment options
Accepted payment options Ten days after your monthly statement becomes available, your bill is automatically charged to the primary credit or debit card in your Google Account. You can change or update your credit card information at any time. Accepted…
Trouble using Google Fi internationally
Trouble using Google Fi internationally If you’re traveling abroad and you're having trouble using Google Fi service, try the troubleshooting steps below to fix the issue. After each step, try using your phone to see if the issue is fixed.…
Verify your identity
Verify your identity Important: As of June 15th, 2021, you can no longer: Send, request, receive, claim, or withdraw money or find past transactions with pay.google.com or the old Google Pay app . Any pending transactions from the old Google Pay app…
Update your address
Update your address Your Google Fi account stores two addresses: service address and Google Account home address. Please keep these addresses up to date to prevent any disruptions in your service and to make sure that emergency calls and services get correctly routed if your location…
Connect automatically to public Wi-Fi networks
Connect automatically to public Wi-Fi networks You can automatically connect to public Wi-Fi networks that we verify as fast and reliable. Wi-Fi assistant makes these secure connections for you. Wi-Fi assistant works on: Pixel and Nexus devices using Android 5.1…
Call emergency services (911)
Call emergency services (911) Google Fi directs 911 calls to local 911 operators, who then contact emergency responders, usually a local police or fire department. You should always be prepared to provide your location and your phone number; unlike calls…
Fix a declined charge for phone purchase
Fix a declined charge for phone purchase If you tried to pay for a phone in full when you signed up for Google Fi and your card was declined, you’ll need to update your payment info on pay.google.com within 7…
Manage your Google Fi account
Manage your Google Fi account You can manage your entire Google Fi account through the Google Fi app or website. You can find your billing statements, check your data usage, change your monthly data budget, and more. View a tutorial on how…