Moukey questions & answers

While the Moukey MEP-120 includes a sustain pedal in the original package, the manual does not provide a direct link for purchasing individual replacement…

The Moukey MAMP1 is a standard Bluetooth receiver that typically supports the SBC (Subband Codec) and sometimes AAC. If the codec options in your…

To purchase a replacement power adapter for your Moukey MAMP4-1, you should look for a power supply that matches the original technical specifications provided…

The instruction manual for the MouKey MTS10-2 identifies the main power switch as component #18 on the rear panel. However, the manual does not…

Based on the Moukey MTS10-2 manual, your speaker may be experiencing a system freeze or a battery-related issue. Please try the following troubleshooting steps:…

Based on the MouKey MTS10-2 manual, there are specific limitations regarding the recording (REC) function: Bluetooth Recording: The manual explicitly states that "Background music…

While the manual for the MouKey MTS10-2 does not list a specific "auto-on" feature, there are several common reasons why your speaker might appear…

If your Moukey MTS12-1 speaker is unresponsive and will not turn off using the standard power switch, it may have experienced a system freeze.…

Based on the manual for the Moukey MTS series, there are no user-serviceable instructions for replacing the internal battery. The manual specifically warns: "Please…

While the full manual is primarily in English, the MouKey MTS10-2 manual includes a specific section for Japanese users on page 9. Here are…

While the full manual for the MouKey MTS10-2 is primarily in English, the manufacturer has included a brief Japanese section on page 9 of…

The provided manual for the Moukey MA20-1 Powered Bookshelf Speakers does not list a specific part number for a replacement remote control. While the…

Background noise such as buzzing or whistling (often referred to as a ground loop or interference) on the Moukey MK0101-US can be caused by…

If your microphones work normally until you connect a Bluetooth device to your Moukey MTs210-1, it is likely a settings or volume priority issue.…

The Moukey MDP-450 manual does not list the specific dimensions (thread size or length) for the assembly bolts. However, you can obtain replacements through…

Yes, you can add a subwoofer to your Moukey MAMP1 system. According to the user manual, this hybrid amplifier includes a sub-out and pre-outs…

The provided manual for the Moukey MAMP1 (and likely the MAMP3, as they share similar firmware) does not specify a complex sorting method like…

If your Moukey MAMP1 remote control has stopped working even after replacing the battery, please check the following troubleshooting steps from the manual: Operating…

To troubleshoot the battery charging issue on your MouKey MTS10-2, please check the following based on the instruction manual: Check the LED Indicator: When…

To ensure your MouKey MTS10-2 charges correctly, you must use a power adapter that matches the manufacturer's specifications. According to the manual, the required…

Based on the Moukey MAMP1 user manual, here is the information regarding your questions: Support Number: The manual does not list a specific phone…

Based on the specifications for the Moukey MTS series, the power adapter requirements are as follows: Power Specifications: AC100-240V, 50-60Hz input; 15V DC, 2000mA…

Based on the MouKey MTS10-2 manual, here are the specific guidelines for managing the built-in 12V 4.5V Lead-acid battery to ensure it charges correctly:…

The discrepancy you are seeing between the online listing and the printed manual is a known issue with some Moukey product batches. Based on…