MOES Matter Wired Gateway Pro

Product Description

The MOES Matter Wired Gateway Pro serves as an Internet of Things (IoT) connection hub, supporting the Matter protocol. It enables local management and stable operation of multiple devices, connecting systems such as home automation, smart energy, and home security. Users can remotely view or control devices via mobile phones, facilitating diverse scene automation and providing a convenient intelligent experience.

Product Specifications

Packing List

• Wired Smart Gateway x 1
• Instruction manual x 1
• Power cable x 1
• Adapter x 1 (optional)
• Network cable x 1

Safety Information

• Do not disassemble, reassemble, modify, or attempt to repair the product yourself.
• If there are any issues, please contact the company's professional maintenance personnel.

Indicator Description

Status Indicator (Green):

• Steady On: Connected Router
• Steady Off: Router not connected

Network Connection Indicator (Green):

• Steady On: System startup
• Steady Off: Ready for connection
• Blinks: Successful connection

Preparation for Use

Ensure the following:

• Mobile phone is connected to 2.4GHz Wi-Fi.
• The smart phone and the smart gateway are in the same Wi-Fi network to ensure an effective connection.

Diagram Description: A visual representation shows a smartphone connected wirelessly to a Wi-Fi router, and the Smart Gateway connected to the router via a network cable.

MOES App Download and Registration

1. Download the MOES App from the App Store or scan the QR code. (The MOES App offers enhanced compatibility and features compared to Tuya Smart/Smart Life apps, though those still function.)
2. Open the MOES App. Access the Register/Login interface. Tap "Register" to create an account using your phone number for a verification code and set a password. If you already have an account, choose "Log in".

Add Device

1. Power on the gateway and connect it to your router using a network cable. Ensure both gateway indicators are lit. (If a reset is needed, press and hold the reset button for over 5 seconds.)
2. On the MOES App's Home page, tap the [+] icon in the upper right corner to add a device, or tap the code scanning entrance in the upper right corner.
3. Scan the QR code on the device to pair it with the network. (Example Serial Number: SN: ZR118061234567)
4. Once the device is added successfully, you can edit its name and proceed to the device page by clicking "Done".

Note: Sub-devices can only be added via the MOES App.

Bridging to Apple Home

APP Download

1. Open the App Store, search for "HomeKit", and download the app.
2. Open the Home app and log in using your local iCloud account.

Matter Share Code Location

Navigate to the gateway panel, click the '...' icon in the upper right corner, then select "Share via Matter Gateway" to access the Matter Sharing Code interface.

Add Device to Apple Home

1. Confirm that the MOES App is configured with the Matter gateway.
2. Open the Home app on your iPhone and tap the plus sign [+] in the upper right corner. Click "Add Accessory" and follow the on-screen guide to add the device.
3. Scan the QR Code for Matter Sharing to pair it with the network.
4. If you cannot scan the QR code, tap "I Don't Have a Code" or "Cannot Scan", then input the serial number for adding.
5. The device will be added successfully.

Note: A smart home hub (e.g., HomePod, Apple TV, iPad) must be set up. The Wi-Fi network must be on the same Local Area Network (LAN) as the hub. Ensure Bluetooth is enabled on your phone before adding.

Bridging to Google Home

APP Download

1. For Android: Download the "Google Home" app from Google Play.
2. For iOS: Download the "Google Home" app from the App Store.
3. Sign in, create a home, and add a Matter-enabled hub (refer to Google device instructions).

Matter Share Code Location

Navigate to the gateway panel, click the '...' icon in the upper right corner, then select "Share via Matter Gateway" to access the Matter Sharing Code interface.

Add Device to Google Home

1. Confirm that the MOES App is configured with the Matter gateway.
2. Open the Home app on your mobile phone and follow the application guide to add the device.
3. If you cannot scan the QR code, tap "Set up without QR code", then input the serial number for adding.
4. The device will be added successfully.

Note: A "Matter-enabled hub" must be set up. The configured Wi-Fi network and the Matter-enabled hub must be on the same Local Area Network (LAN). Ensure Bluetooth is enabled on your phone before adding.

Note: Sub-devices can only be added via the MOES App.

Material Compatibility and Usage Requirements

Currently supports Wi-Fi and Thread for single products; no gateway support at this time.

Compatibility:

• Apple: iOS mobile system 16.3.1 and above; HomePod version 16.3.2 and above.
• Google: GHA >= 2.67.16.1
• Amazon: Nest Hub >= 1.56.324896

Notes: Ensure iOS system is above 16.3.1. A smart home hub is required for adding Matter devices to the 'Home' app. Wi-Fi must be on the same LAN as the hub. Enable Bluetooth before adding.

Instructions

Add Sub-device

Sub-devices can be added after the gateway is successfully added. Please refer to the instructions within the MOES App for adding sub-devices.

Reset Network

Press and hold the gateway button for more than 5 seconds to reset the device. After initialization, the device will enter the distribution network state again. Repeat the steps for [Add Device].

Notes: Ensure your phone is connected to a 2.4GHz Wi-Fi network before adding the gateway. For a smoother connection, keep the phone close to the gateway and on the same Wi-Fi network. If the device fails to add or is not in the distribution network state after power-on, reset the device by holding the button for over 5 seconds and try again.

Service and Warranty

MOES offers a two-year worry-free after-sales service (freight not included). Please do not alter the warranty service card. For product quality issues within 24 months of receipt, prepare the product and packaging for maintenance at the point of purchase. Personal damage may incur repair fees.

Warranty Service Refusal Conditions:

• Damaged appearance, missing LOGO, or service term expired.
• Products disassembled, tampered with, privately repaired, modified, or with missing parts.
• Burned circuits or damaged data/power interfaces.
• Damage from foreign matter intrusion (fluids, sand, dust, soot, etc.).

Declaration of Conformity

WENZHOU NOVA NEW ENERGY CO.,LTD declares that the radio equipment type MZHUB complies with Directive 2014/53/EU and 2011/65/EU. The full text of the EU declaration of conformity is available at: https://www.moestech.com/blogs/news/mzhub

Recycling Information

Products marked with the WEEE symbol must be disposed of separately from municipal waste. Dispose of this equipment at designated collection points to protect health and the environment. Contact your installer or local authority for collection point information.

Manufacturer and Contact Information

Manufacturer: WENZHOU NOVA NEW ENERGY CO.,LTD

Address: Power Science and Technology Innovation Center, NO.238, Wei 11 Road, Yueqing Economic Development Zone, Yueqing, Zhejiang, China

Tel: +86-577-57186815

After-sale Service: service@moeshouse.com

Authorized Representative (EU): E-CrossStu-GmbH, Mainzer Landstr. 69, 60329 Frankfurt am Main, Email: e-crossstu@web.de, Tel: +4969332967674

Authorized Representative (UK): EVATOST CONSULTING LTD, Suite 11, First Floor, Moy Road Business Centre, Taffs Well, Cardiff, Wales, CF15 7QR, Tel: +44-292-1680945, Email: contact@evatmaster.com

Made in China