Bestway SaluSpa Owner's Manual

For support please visit us at: bestwaycorp.com/support

Contents

  1. Warning
  2. Assembly
  3. Operation
  4. Maintenance
  5. Troubleshooting

WARNING

IMPORTANT SAFETY INSTRUCTIONS

When using this electrical equipment, basic safety precautions should always be followed, including the following:

READ AND FOLLOW ALL INSTRUCTIONS.

WARNING – To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.

A wire connector is provided on this unit to connect a minimum 8 AWG (8.37 mm²) solid copper conductor between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5 m) of the unit.

DANGER – Risk of injury.

WARNING – This product is provided with a ground-fault circuit-interrupter integrated with the power plug at the end of the cord. The GFCI must be tested before each use. With the product operating, push the test button on the GFCI and the product should not operate. Push the reset button on the GFCI and the product should now operate normally. When the product fails to operate in this manner, there is a ground current flowing indicating the possibility of an electrical shock. Disconnect the power until the fault has been identified and corrected.

DANGER – Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times.

DANGER – Risk of Injury. The suction fittings in this spa are sized to match the specific water flow created by the pump. Should the need arise to replace the suction fittings or the pump, be sure that the flow rates are compatible. Never operate spa if the suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.

DANGER – Risk of Electric Shock. Install at least 5 feet (1.5m) from all metal surfaces. As an alternative, a spa may be installed within 5 feet of metal surfaces if each metal surface is permanently connected by a minimum 8 AWG (8.37 mm²) solid copper conductor to the wire connector on the terminal box that is provided for this purpose.

DANGER – Risk of Electric Shock. Do not permit any electric appliance, such as a light, telephone, radio, or television, within 5 feet (1.5m) of a spa.

WARNING – To reduce the risk of injury:

WARNING: TO AVOID ELECTRIC SHOCK, DO NOT USE THE SPA WHEN IT IS RAINING.

WARNING: Water attracts children; Always attach a spa cover after each use.

WARNING: TO REDUCE THE RISK OF INJURY: Never add water that is higher than 40°C (104°F) into the Spa.

CONSULT YOUR PHYSICIAN FOR RECOMMENDATIONS.

CAUTION: The spa should not be setup or left out in temperatures lower than 4°C (40°F).

CAUTION: Do not use the spa alone.

CAUTION: Always enter and exit the spa slowly and cautiously. Wet surfaces are slippery.

CAUTION: To avoid damage to the pump, the spa must never be operated unless the spa is filled with water.

CAUTION: Immediately leave spa if the user feels uncomfortable or sleepy.

NOTE: Please examine equipment before use. Notify Bestway® at the customer service address listed on this manual for any damaged or missing parts at the time of purchase.

Verify that the equipment components represent the model that you had intended to purchase.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

SAVE THESE INSTRUCTIONS

ASSEMBLY: THE PROVIDED WARNING LABEL

WARNING

REDUCE THE RISK OF ELECTROCUTION

  1. NEVER PLACE AN ELECTRIC APPLIANCE WITHIN 5 FEET OF SPA.

REDUCE THE RISK OF CHILD DROWNING

  1. SUPERVISE CHILDREN AT ALL TIMES.
  2. ATTACH SPA COVER AFTER EACH USE.

REDUCE THE RISK OF OVERHEATING

  1. CHECK WITH A DOCTOR BEFORE USE IF PREGNANT, DIABETIC, IN POOR HEALTH, OR UNDER MEDICAL CARE.
  2. EXIT IMMEDIATELY IF UNCOMFORTABLE, DIZZY, OR SLEEPY. SPA HEAT CAN CAUSE HYPERTHERMIA AND UNCONSCIOUSNESS.
  3. SPA HEAT IN CONJUNCTION WITH ALCOHOL, DRUGS, OR MEDICATION CAN CAUSE UNCONSCIOUSNESS.

WHEN PREGNANT, SOAKING IN HOT WATER FOR LONG PERIODS CAN HARM YOUR FETUS. MEASURE WATER TEMPERATURE BEFORE ENTERING.

  1. DO NOT ENTER SPA IF WATER IS HOTTER THAN 38°C (100°F)
  2. DO NOT STAY IN SPA FOR LONGER THAN 10 MINUTES.

NOTE: The warning label must be posted near your spa in a readable position during using your spa.

  1. Take out the warning label from the accessory kit.
  2. Carefully peel the warning label.
  3. Affix the warning label.

To order the warning label, please contact your local Bestway Customer Service.

WARNING FOR ELECTRIC AIR PUMP (For Palm Springs HydroJet)

  1. Motor run time should not exceed 20 minutes. Operator should allow motor to cool for 10 minutes between uses.
  2. This appliance has a polarized plug (one blade is wider than the other.) To reduce the risk of electric shock, this plug is intended to fit in a polarized outlet only one way, if the plug does not fit fully in the outlet, reserve the plug, if it still does not fit, contact a qualified electrician.
  3. Do not attempt to defeat this safety feature.

CAUTION: TO AVOID THE RISK OF ELECTRIC SHOCK, DO NOT EXPOSE TO WATER OR RAIN. FOR INDOOR USE ONLY. FOR HOUSEHOLD USE ONLY.

IMPORTANT !

To reach 40°C (104°F), the heating duration required is based on the starting water temperature and ambient temperature. The data below is purely for reference. To display the current water temperature, run the filter system for at least a minute.

Ambient Temperature Water Temperature Set Temperature Heating Duration
10°C(50°F) 10°C(50°F) 40°C(104°F) 32 h
15°C(59°F) 15°C(59°F) 40°C(104°F) 26 h
20°C(68°F) 20°C(68°F) 40°C(104°F) 20 h
25°C(77°F) 25°C(77°F) 40°C(104°F) 14 h
30°C(86°F) 30°C(86°F) 40°C(104°F) 9h

Be sure to cover the spa with the spa cover whenever the heating function is activated. Leaving the spa uncovered will increase the heating duration required. Please do not use the spa when ambient temperature is lower than 4°C (39°F ).

SAVE THESE INSTRUCTIONS

SPECIFICATION HYDROJET HYDROJET PRO
Power Rate 110-120V AC, 12A at 20°C 110-120V AC,12A at 20°C
Heat Element Power 11.3A at 68°F 11.3A at 68°F
Filter Pump Power 0.7A 0.7A
Massage Tube Power - 6.5A
Jet Pump Power 12A 12A

Pump Test

GFCI Test

1. Plug the GFCI into a power outlet, the indicator turns red.

2. Press the test button, the indicator turns off.

3. Press the reset button, the indicator turns red.

4. Press the "On/Off” button for 2 seconds, your pump is ready to use.

WARNING: The GFCI plug must be tested before each use to avoid risk of electric shock.

WARNING: Before inserting plug into a power outlet, make sure the current rate of the power outlet is suitable for the pump.

WARNING: Do not use the pump if this test fails and contact our Aftersales Service.

ASSEMBLY

NOTE: Only the Hydro-Jet Pro SPA has the massage system button. When inflating, you will notice that air will be expelled from the area where the air hose connects to the pump, this is normal and prevents damage due to over-inflation.

NOTE: Do not use an air compressor to inflate the pool.

NOTE: Do not drag the pool on rough ground as this may cause damage to the pool liner.

NOTE: Inflation time is for reference only.

Air Valve Check

Always check the air valve carefully before inflation to ensure there is not an air leak. If the air valve is loose, use the provided wrench to fasten the air valve following these steps:

With one hand, hold the backside of the air valve from the inner side of the spa wall and turn the wrench clockwise.

NOTE:

OPERATION

Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 37°C (98.6°F). The symptoms of hyperthermia include an increase in the internal temperature of the body, dizziness, lethargy, drowsiness, and fainting. The effects of hyperthermia include failure to perceive heat; failure to recognize the need to exit spa or hot tub; unawareness of impending hazard; fetal damage in pregnant women; physical inability to exit the spa or hot tub; and unconsciousness resulting in the danger of drowning.

WARNING: THE USE OF ALCOHOL OR DRUGS CAN GREATLY INCREASE THE RISK OF FATAL HYPERTHERMIA IN HOT TUBS AND SPAS.

  1. Adjustment of Jet Nozzle

Lock/Unlock Button

The pump has 5-minute auto-lock. The LED light will dim out when the pump is locked (no function is activated). To lock or unlock the pump, place a finger over the lock/unlock button for 3 seconds.

Lay-Z-Massage System Button

Use this button to activate the massage system, which has a 30-minute auto-shutoff feature. The light above the Massage system button displays red when activated.

IMPORTANT: Do not run the Massage system when the cover is attached. Air can accumulate inside the spa and cause irreparable damage to the cover and bodily harm.

NOTE: Heat and massage system work together to create a warm massage experience.

HydroJet System Button

This button turns the water pump on and off. The light above the HydroJet system button displays red when activated.

Note: The system will shut off automatically after 1 hour.

Note: Do not dry run the HydroJet System.

Heat Button

Use this button to activate the heating system. When the light above the heat button is red, the heating system is activated. When the light is green, the water is at the set temperature and the heating system is at rest.

NOTE: If the heating system is activated, the filtration system will automatically start.

NOTE: After turning off the heating system, the filtration system will continue to operate.

Water Filter Button

This button turns the filter pump on and off. The light above the Water Filter Button displays red when activated.

NOTE: The built-in hard water treatment function works automatically.

Power-Saving Timer Button

This is a newly added function, designed to help avoid wasting power by setting the time and duration of the heating cycle for the spa. This way, you can enjoy your spa at the time you desire, without needing to leave the heater on at all times.

STEP 1: Set the heating duration

  1. Press the button until the LED starts to flash.
  2. Press the or button to adjust the heating duration (From 1-48 hours).
  3. Press the button again to confirm the heating duration.

STEP 2: Set the number of hours FROM NOW when the heater will activate

  1. After setting the heating duration, the LED starts to flash.
  2. Press the or button to adjust the hours until time of activation (From 0-99 hours).
  3. Press button again or simply touch nothing for 10 seconds to confirm the setting. The LED will light steadily, and the countdown to heater activation will begin.

To modify the timer settings: Press the button and use the or button to adjust.

Cancel the setting: Press the button for 2 seconds.

NOTE: After setting, the screen flashes the current temperature and time alternately.

NOTE: Timer adjustment (amount of time with the heater ON) may be set from 1 to 48 hours; Reservation time adjustment (the number of hours FROM NOW when the heater will begin to function) may be set from 0 to 99 hours. If the timer is set at 0 hour, it means the Timer function is not set.

Note that the timer is one time per use - the user sets the duration of the heating cycle, and how many hours from now the heating cycle begins. The timer does NOT repeat until reset.

Celsius/Fahrenheit Toggle

The temperature can be displayed in either Celsius or Fahrenheit.

Temperature Adjustment Buttons

Pressing the Temperature Increase or Decrease buttons will cause the LED to flash. When it is flashing you can adjust to the desired temperature setting. If you hold these buttons down, the values will rapidly increase or decrease. The new and desired temperature setting will remain on the LED display for 3 seconds to confirm the new value

NOTE: The default temperature is 35°C (95°F).

NOTE: Temperature adjustment ranges from 20°C (68°F) to 40°C (104°F).

Power-Saving Timer LED

This LED flashing means you are setting the heating duration. The light will be on when the heating function starts to work.

This LED flashing means you are setting the number of hours FROM NOW when the heater will activate. When the light is on, the Power-Saving Timer function is set.

On/Off Button

Press this button for 2 seconds to active the control panel bottons and the light turns to green. Press this button for 2 seconds to turn off all currently activated functions.

LED Display

Once powered up, the LED displays the current water temperature automatically. After 72 hours of filtration (without using the power saving timer function), the pump will hibernate and flash "End" with the current water temperature. When the pump is hibernating both the heating and water filter functions are disabled. To re-active the pump press lock/unlock button for 3 seconds.

NOTE: The water heat rate may change in the below conditions:

NOTE: To display the current water temperature, run the filter system for at least a minute. The water temperature as tested by an external thermometer may vary from the temperature as displayed on the spa panel due to the differing positions of the measurement devices.

Alarms

Causes Reasons Solutions
801 The water flow sensors work without pressing the filter or heat button. 1. The water flow sensor flags didn't fall back into the correct position. 2. The water flow sensors are broken. 1. Unplug the pump, strike the side of the pump firmly (but not violently), and plug it back in. 2. To get assistance visit our website www.bestwaycorp.com support section.
802 After starting or during the functions of filtering or/and heating, the water flow sensors do not detect water flow. 1. You forgot to remove the 2 stopper caps from inside the pool. 2. The filter cartridges are dirty. 3. Activate the filter or heat system and put your hand in front of the outlet pipe inside the pool to check if you can feel water. flowing out. a. If no water flows out the water pump is broken. b. Water flows out but the alarm En appears, the water flow sensors are broken. 1. Remove the two stopper caps before starting the heating system. Refer to the Assembly section in the User's Manual. 2. Remove the filter set from inside the pool and push the filter or heat button. If no alarm appears, clean or change the filter cartridges and re-install the filter set inside the pool. 3. To get assistance visit our website www.bestwaycorp.com support section.
803 The pump's thermometer reads the water temperature below 4°C (40°F). 1. The water temperature is lower than 4°C (40°F). 2. If the water temperature is higher than 7°C (44.6°F), the pump's thermometer is broken. 1. The spa is not designed to operate with water temperatures lower than 4°C (40°F). Unplug the pump and only re-start the pump when the water temperature reaches 6°C (43°F). 2. To get assistance visit our website www.bestwaycorp.com support section.
804 The pump's thermometer reads the water temperature over 48°C (119°F). 1. The water temperature is over 48°C (119°F). 2. If the water temperature is lower than 45°C (113°F), the pump's thermometer is broken. 1. The spa is not designed to operate with water temperatures greater than 40°C (104°F). Unplug the pump and only re-start the pump when the water temperature reaches 38°C (100°F) or lower. 2. To get assistance visit our website www.bestwaycorp.com support section.
805 The pump's thermometer connections have issues. 1. The pump's thermometer connectors are not working properly. 2. The pump's thermometer is broken. To get assistance visit our website www.bestwaycorp.com support section.
808 The thermal cut-out cut off. 1. The ambient temperature is over 50°C (122°F) or the pump is directly under the sunshine. 2. The thermal cut-out is broken. 1. Unplug the pump, and put the plug in a dry, cool place. Only re-start the pump when the water temperature reaches 34°C (93.2°F) or lower. 2. To get assistance visit our website www.bestwaycorp.com support section.
809 104°C (219°F) Fuse fault. The fuse is disconnected. To get assistance visit our website www.bestwaycorp.com support section.
8.13 Signal line disconnected. The signal line between control panel and power board is not well connected. To get assistance visit our website www.bestwaycorp.com support section.

MAINTENANCE

NOTE: Your spa will require additional air to be added from time to time. Changes in temperature from day to night will change the pressure in the spa and may cause a certain amount of deflation. Please follow the Assembly instructions and drain the spa before inflating to the accurate pressure needed.

CAUTION: YOU MUST ENSURE THE PUMP IS UNPLUGGED BEFORE BEGINNING SPA MAINTENANCE.

Electric Air Pump Maintenance

  1. Use a dry cloth to gently clean all surfaces.
  2. Store in a cool, dry place and out of children's reach.

Filter Cartridge Maintenance

NOTE: To ensure your spa water stays clean, check and clean your filter cartridges every day - follow the steps below.

NOTE: We recommend changing your filter cartridges every week.

Water Maintenance

To keep your SPA water clean, chemical balance is necessary. Merely cleaning the filter cartridge is not sufficient for this purpose. Please refer to either of below recommendations:

Using chemical tablets (not included)

(Reference: Trichlorinafed isocyanuric acid 3-6g)

Using chemical liquid (not included)

(Refer to the instructions of the liquid chemicals purchased)

NOTE: We recommend you take a shower before using your SaluSpa. Cosmetic products, lotions, and other residues on the skin can quickly degrade water quality.

NOTE: Remove the chemical dispenser from the spa when the spa is in use.

IMPORTANT: After performing chemical maintenance and before using the spa, use a test kit (not included) to test the water chemistry. We recommend maintaining your water as per the table below.

pH Total Alkalinity Free Chlorine
7.4-7.6 80-120ppm 2-4ppm

NOTE: Damage resulting from chemical imbalance is not covered by the warranty. Pool chemicals are potentially toxic and should be handled with care. There are serious health risks from chemical vapors and the incorrect labeling and storage of chemical containers. Please consult your local pool supply retailer for more information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions. Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.

Jet Nozzle Maintenance

  1. Twist untill hearing a “click” sound, and pull out the Jet Nozzle to clean the debris.
  2. Insert and twist clockwise to put it back.

Draining the Spa

NOTE: Drawings for illustration purposes only. May not reflect actual product. Not to scale.

Cleaning the spa Detergent residues and dissolved solids from bathing suits and chemicals may build up on the spa walls. Use soap and water to clean the walls and rinse thoroughly.

NOTE: DO NOT use hard brushes or abrasive cleaners.

DEFLATION

Spa Repair

For Spa inflatable cover

If the spa is torn or punctured, use the provided heavy-duty repair patch.

  1. Clean area to be repaired.
  2. Carefully peel patch.
  3. Press patch over area to be repaired.
  4. Wait 30 minutes before inflation.
For Spa Liner

If the spa is torn or punctured, use the provided PVC repair patch and glue (not included) following these steps:

  1. Clean and dry the area to be repaired.
  2. Cut the provided PVC patch to appropriate size.
  3. Use glue (not included) to coat the one side of the newly cut patch. Make sure the glue is evenly distributed.
  4. Wait for 30 seconds and then place the cut patch with glue over the damaged area.
  5. Smooth out any bubbles of air that may be trapped underneath, and press firmly for two minutes.
  6. Wait 30 minutes before inflation.
  7. The product is once again ready for use. Repeat this process should further leaks occur.

WARNING: DO NOT DRY RUN THE HYDROJET SYSTEM. Dry running the HydroJet System causes permanent damage that is not covered by the manufacturer's warranty.

SaluSpa Storage

Before storing, make sure the spa and pump are completely dry. This is essential to extend the life of the spa. We recommend using the pump to blow dry the spa, pump and pipes. Remove the filter sets and discard the used filter cartridges. Re-attach the two stopper caps onto the spa's inlet and outlet valves. It is recommended you store the spa in its original package in a warm dry place.

NOTE: Plastic becomes brittle and susceptible to breaking when exposed to sub-zero temperatures. Freezing can severely damage the spa. Improper winterization of your spa can void your warranty.

TROUBLESHOOTING

Bestway strives to provide the most trouble-free spas on the market. If you experience any problems whatsoever, do not hesitate to contact Bestway or your authorized dealer. Here are some helpful tips to help you to diagnose and rectify some common sources of trouble.

Problems Probable Causes Solutions
Pump does not operate Power failure
Power circuits broken
Check power source
To get assistance visit our website www.bestwaycorp.com support section
Pump does not heat properly Temperature set too low
Dirty filter cartridge
The thermal cut-out cuts off
The heating element has failed
Set the heating system to a higher temperature (refer to Pump Operation section)
Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning and Replacement section)
Re-start when the temperature is below 38°C (100°F)
To get assistance visit our website www.bestwaycorp.com support section
Massage System does not work Air Pump is overheating
The massage system stops automatically
Air pump is broken
Unplug the pump and wait two hours until the pump has cooled. Insert the plug and press the massage system button
Press the massage system button to reactivate
To get assistance visit our website www.bestwaycorp.com support section
Pump adapters are not level with the spa adapters One characteristic of PVC is that it changes shape, which is normal Elevate the pump with wood or another type of insulated material to bring the pump's adapters level with the spa's adapters
Spa pool leakage Spa is torn or punctured
Air valve is loose
Use provided repair patch
Using soapy water, cover the air-valve to check if air is leaking, if so, use the provided wrench to fasten the air-valve following these steps:
1. Deflate the SPA.
2. With one hand, hold the backside of the air valve from the inner side of the spa wall and turn the wrench clockwise.
Water is not clean Insufficient filtering time
Dirty Filter Cartridge
Improper water maintenance
Increase filtration time
Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning and Replacement section)
Refer to the chemical manufacturer's instructions
GFCI test failed There is a defect in your spa To get assistance visit our website www.bestwaycorp.com support section
HydroJet System does not work Water pump is overheating
Water pump is broken
Unplug the pump and wait for two hours until the pump has cooled. Plug in and try again
To get assistance visit our website www.bestwaycorp.com support section
Control panel not working The control panel has an auto-lock, which is activated after 5 minutes of inactivity. The LED display has one icon: If the lock icon is highlighted, the control panel is locked.
Control panel is not activated.
To unlock the control panel, press the button for 3 seconds.
If the control panel will not unlock, restart the pump - unplug and plug in the pump.
Press the on/off button for 2 seconds
If the problem persists, to get assistance visit our website www.bestwaycorp.com support section.
What kind of chemicals should be used for water maintenance? Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions.
Water leaks from the adapters between the pump and spa Insert the three stopper caps on to the spa's ports to prevent water from escaping and disconnect the pump. Check and make sure the seals are placed correctly inside the pump adapters. If the seals are missing or not installed correctly, to get assistance visit our website www.bestwaycorp.com support section. If the seals are correctly in place, reconnect the pump to the spa and hand-tighten the adapters.

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