PC-300 Troubleshooting Guide
This guide provides step-by-step instructions for diagnosing and resolving common issues with the Human Touch PC-300 chair.
Assembly Issues
Headrest or Footrest Frame Installation
Issue: Cannot install the headrest or footrest frame.
Solution: Ensure that the screws located near the end of each post have been removed before attempting to install the headrest or footrest frame.
Getting Started
- If the chair has cosmetic damage, replace the damaged part.
- Choose the relevant issue from the table below:
| To Troubleshoot This Issue | Do the following: |
|---|---|
| My chair will not recline/incline properly. | See "Electric Recline" on page 2. |
| My chair makes noise when I incline/recline. | See "Noise" on page 2. |
| My recline switch is broken. | Replace the recline switch. NOTE: This part requires installation by a qualified technician, due to the need to secure the switch using hot glue. |
| The armrest core cable is broken. | Replace the armrest core. |
| My footrest pads drag on the ground when I fully retract the footrest. | When installing the seat pad, the lower corners of the footrest frame must be installed into the corresponding holes in the bottom corners of the seat pad, otherwise the bottom of the seat pad will not retract along with the footrest. |
Electric Recline
The Chair Will Not Recline or Incline
- Verify that the chair is plugged into a working wall outlet.
- Ensure weight is distributed across the chair (not just on the back of the seat) when attempting to recline, as this can prevent reclining.
- Confirm that nothing is pressing against the footrest when attempting to recline, as this will prevent reclining.
- Replace the recline actuator.
Noise
It is important to distinguish between typical noises caused by upholstery rubbing together or clicking of the electronic recline switch from those that are out of the ordinary.
Rubbing or Squeaking Sound
This noise is normal, caused by the body pad rubbing against the side of the chair. To minimize this noise:
- Sit in the chair and recline/incline to observe the pad friction noise. Test the noise level while sitting, as this is when you will hear it (the noise tends to be louder when there is no load on the chair).
- If the pad friction noise is excessive, exit the chair and reinstall the pads, following the installation instructions that came with the chair to ensure proper installation. Make sure the pads are centered on the chair.
- Check for clearance differences between the backrest and the sides of the chair. Try to center the backrest between the two sides of the chair.
Soft Clicking Sound When Engaging the Recline Handle
This noise is normal.
Slight Dragging Noise When Reclining or Inclining
This noise is normal.
Abnormal Noise When Reclining or Inclining
If the noise does not seem to match any of the above conditions:
- Remove the pads from the chair.
- Recline and incline the chair to see if the noise persists.
- If the noise is gone, it was caused by the pads and is normal. Reinstall the pads according to the installation instructions to ensure proper installation.
- If the noise persists, replace the chair.
