Human Touch PC-085 Troubleshooting Guide
This guide provides step-by-step instructions for diagnosing and resolving common issues with the Human Touch PC-085 Perfect Chair. Following these steps carefully will help ensure accurate problem diagnosis and appropriate repair actions.
Assembly Issues
I cannot install the headrest frame.
Ensure that the screws located near the end of each post have been removed prior to attempting to install the headrest frame.
Getting Started
Choose from the following issues to troubleshoot:
| To Troubleshoot This Issue | Do the following: |
|---|---|
| My chair will not recline/incline properly. | See "Electric Recline" on page 2. |
| My chair makes a noise when I incline/recline. | See "Noise" on page 3. |
| My chair feels bumpy when reclining | The complex mechanism that enables the footrest to continue to fold inward after the chair is fully inclined creates a slight bump when reclining, as it locks, and when inclining, when it unlocks. |
| My recline lever is broken. | Replace the armrest. |
| My footrest is broken. | Replace the mechanical footrest assembly. |
| My footrest pads drag on the ground when I fully retract the footrest. | When installing the seat pad, the lower corners of the footrest frame must be installed into the corresponding holes in the bottom corners of the seat pad, otherwise the bottom of the seat pad will not retract along with the footrest. |
Electric Recline
The Chair Will Only Move In One Direction
If the chair either reclines or inclines, but not both, the electric recline cable connection to the armrest may not be secure. To check:
- Use both hands to pop off the inside left-hand side panel, exposing the cable connection.
- Ensure the connection is secure.
- If the problem persists, replace the left-hand armrest.
- If replacing the left-hand armrest (containing the electric recline lever) does not resolve the issue, replace the backrest actuator.
The Chair Will Not Recline or Incline
- Verify that the chair is plugged into a working wall outlet.
- Ensure weight is distributed across the chair (not just on the back of the seat) when attempting to recline. Weight should be distributed across the backrest, seat, and footrest.
- Check that nothing is pressing against the footrest when attempting to recline, as this will prevent reclining.
- Replace the backrest actuator.
- If replacing the backrest actuator does not resolve the problem, replace the left-hand armrest (containing the electric recline lever).
Noise
It is important to distinguish between typical noises caused by upholstery rubbing, the clicking of the electronic recline switch, or normal functioning of the folding footrest assembly, from unusual noises.
Rubbing or squeaking sound
This noise is normal and caused by the body pad rubbing against the side of the chair. To minimize this noise:
- Reinstall the pads, ensuring they are centered carefully during installation.
- Check for clearance differences between the backrest and the sides of the chair. Try to center the backrest between the two sides of the chair, similar to centering a bicycle tire between brake pads.
Soft clicking sound when engaging the recline handle
This noise is normal.
Slight mechanical noise when reclining or inclining
The complex mechanism that enables the footrest to fold inward after the chair is fully inclined emits a minor mechanical sound as it locks during reclining and unlocks during inclining.
Loud popping or clunking sound when reclining
This may indicate an issue with an earlier version of the footrest rod and bracket where the rod popped upward in the bracket near the end of the reclining movement. This does not affect the chair's function. To resolve this, replace the footrest rod/bracket with the newer version. Chairs with serial numbers greater than B853011400 have the newer bracket installed.
