MSI Optix Series Monitors

1. Introduction

Product Models

This manual covers the following MSI Optix series monitors:

• Optix G271C (3CC3)
• Optix G271CQP (3CC3)
• Optix G321C (3DC1)
• Optix G321CQP (3DC1)

Document Overview

This document provides information on hardware setup, OSD (On-Screen Display) menu settings, technical specifications, troubleshooting, and safety precautions.

2. Getting Started

Package Contents

The package typically includes:

Important Notes

• Contact your place of purchase or distributor if any item is damaged or missing.
• Package contents may vary by country.
• The included power cord is exclusive to this monitor and may not be compatible with other devices.

Installing the Monitor Stand

For Optix G271C/G321C:

1. Keep the monitor in its protective packaging. Align the stand bracket with the groove on the monitor.
2. Secure the stand bracket with screws.
3. Attach the base to the stand and tighten the base screw to secure it.
4. Before setting the monitor upright, ensure the stand structure is correctly installed.

For Optix G271CQP/G321CQP:

1. Keep the monitor in its protective packaging. Align the stand bracket with the groove on the monitor.
2. Secure the stand bracket with screws.
3. Attach the base to the stand and tighten the base screw to secure it.
4. Before setting the monitor upright, ensure the stand structure is correctly installed.

Important Installation Notes:

• If necessary, remove the screws from the monitor groove before installing the stand.
• Place the monitor on a soft, protected surface to avoid scratching the display panel.
• Do not use sharp objects on the panel.
• The stand bracket installation groove can also be used for wall mounting. Consult your distributor for the correct wall mounting kit.

Adjusting the Monitor

This monitor is designed for viewing comfort with adjustable capabilities.

Important Adjustment Notes:

• Avoid touching the display panel while adjusting the monitor.
• Slightly tilt the monitor backward before rotating.

Adjustment Ranges:

• Tilt: -5° to 20°
• Swivel (G271CQP/G321CQP): 30° left/right
• Height Adjustment (G271CQP/G321CQP): 0 to 90 mm

3. Monitor Overview

Front Panel Controls

• 1. OSD Menu Key: Used to access and navigate the On-Screen Display menu.
• 2. Power Button / Power LED: Turns the monitor on/off. The LED indicates the power status: solid green when powered on, orange when no signal is detected, and orange in standby mode.

Rear Panel Ports and Features

• 3. Kensington Lock: Security slot for a Kensington lock.
• 4. HDMI Port: Connects to devices via HDMI cable.
• 5. DisplayPort: Connects to devices via DisplayPort cable.
• 6. Headphone Jack: For connecting headphones.
• 7. Power Jack: Connects to the power adapter.

4. Connecting the Monitor to a PC

For Optix G271C/G321C

1. Turn off your computer.
2. Connect the video cable from the monitor to your computer.
3. Connect the power cord to the monitor's power jack. [Diagram A]
4. Connect the power cord to a wall outlet. [Diagram B]
5. Turn on the monitor. [Diagram C]
6. Turn on your computer; the monitor will automatically detect the signal source.

For Optix G271CQP/G321CQP

1. Turn off your computer.
2. Connect the video cable from the monitor to your computer.
3. Assemble the power adapter and power cord. [Diagram A]
4. Connect the power adapter to the monitor's power jack. [Diagram B]
5. Connect the power cord to a wall outlet. [Diagram C]
6. Turn on the monitor. [Diagram D]
7. Turn on your computer; the monitor will automatically detect the signal source.

5. OSD Setup and Menu Navigation

OSD Menu Keys

The monitor is equipped with OSD buttons to control the on-screen menu (OSD).

• M Key: When OSD is off: Activates the Main Menu. When OSD is on: Enters a submenu.
• Navigation Keys (Arrows): When OSD is off: Accesses Game Mode (Game Mode), Screen Assistance (Screen Assistance), Input Source (Input Source). When OSD is on: Navigates through menu items and function options.
• E Key: When OSD is on: Confirms selection or setting. Navigates through menu items and function options. Adjusts function values. Confirms selection. Exits the current menu.

OSD Menu Categories

The OSD menu includes the following categories:

• Gaming
• Professional
• Image
• Input Source
• PIP/PBP (Picture-in-Picture/Picture-by-Picture)
• Navi Key
• Setting

Gaming Menu Options

Refresh Rate

Professional Menu Options

Image Menu Options

Image Settings

Input Source

PIP/PBP (G271CQP/G321CQP)

PIP (Picture-in-Picture) allows multiple video sources to be displayed simultaneously on one screen. One program is shown full-screen along with one or more programs in inset windows. PBP (Picture-by-Picture) is a similar function that displays two input sources side-by-side on the screen.

Hot Keys

All shortcut items can be adjusted in the OSD.

Settings Menu

6. Technical Specifications

7. Preset Display Modes

The following table lists supported resolutions and refresh rates for various standards.

8. Troubleshooting

Power LED is Off

• Press the monitor power button again.
• Check if the monitor power cord is properly connected.

No Image

• Check if your computer's graphics card is installed correctly.
• Ensure the computer and monitor are connected to working power outlets.
• Check if the monitor's signal cable is connected correctly.
• Your computer might be in standby mode. Press any key to wake the monitor.

Incorrect Screen Size or Centering

Refer to the Preset Display Modes section to set your computer's display settings appropriately for the monitor.

Plug & Play Not Working

• Check if the monitor power cord is properly connected.
• Check if the monitor's signal cable is connected correctly.
• Ensure your computer and graphics card are compatible with Plug & Play.

Blurry, Shaky Screen, or Color Issues

• Avoid using any video cable extenders.
• Adjust brightness and contrast.
• Adjust RGB color or color temperature settings.
• Check if the monitor's signal cable is connected correctly.
• Ensure there are no bent pins on the signal cable connector.

Monitor Flickering or Wave Patterns

• Change the refresh rate to match your monitor's capabilities.
• Update your graphics card drivers.
• Keep the monitor away from electrical devices that may cause electromagnetic interference.

9. Safety Precautions

General Safety

• Read and follow all safety instructions carefully.
• Pay attention to all warnings and precautions indicated on the device or in the user manual.
• Service should only be performed by qualified personnel.

Power Safety

• Before connecting the equipment to a power outlet, verify that the power supply voltage is safe and correctly set for 100-240V.
• If the power cord has a 3-prong plug, do not remove the grounding contact. The equipment must be connected to a grounded power outlet.
• Ensure the electrical installation is equipped with a fuse rated at 120/240V, 20A (maximum).
• If the device will not be used for an extended period, always unplug the power cord from the outlet or turn off the power outlet to reduce energy consumption to zero.
• Route the power cord where it will not be stepped on. Do not place anything on the power cord.
• If this device is equipped with an adapter, use only the AC adapter provided by MSI and approved for use with this device.

Battery Safety

• Exercise caution if the device contains a battery.
• Risk of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type recommended by the manufacturer.
• Do not dispose of batteries in fire or a hot oven, or crush or cut them, as this may cause an explosion.
• Do not leave the battery in environments with excessively high temperatures or low atmospheric pressure, as this may cause an explosion or leakage of flammable liquids or gases.
• Do not swallow batteries. If a button/coin cell battery is swallowed, it can cause severe internal chemical burns and death. Keep new and used batteries away from children.

Usage Guidelines

• To reduce the risk of overheating problems, do not place the device on soft, unstable surfaces and do not block ventilation openings.
• Use the device only on hard, flat, and stable surfaces.
• To prevent the device from falling, secure it to a desk, wall, or stable object with an anti-tip device that securely holds the device in place.
• To prevent fire or electric shock, keep the device away from moisture and high temperatures.
• Do not leave the equipment in an uncontrolled environment with a storage temperature above 60°C or below -20°C, which may damage the equipment.
• Maximum operating temperature is approximately 40°C.
• When cleaning the device, always unplug the power plug from the outlet. Use a soft cloth for cleaning, not industrial chemical substances. Never pour liquid into any opening, as this may damage the equipment or cause electric shock.
• Keep the equipment away from objects with strong magnetic or electric fields.
• In case of situations described below, the equipment should be inspected by service personnel:
• The power cord or plug is damaged.
• Liquid has entered the equipment.
• The equipment has been exposed to moisture.
• The device is not operating correctly, or you cannot influence it to operate according to the user manual.
• The equipment has been dropped and damaged.
• The equipment shows obvious signs of damage.

Environmental Protection

• This product is designed to be reused and recycled later. It should not be disposed of with household waste.
• For disposal of used equipment, users should contact their local certified recycling center.
• Visit the MSI website to find the nearest distributor for more information on recycling.
• For information on proper disposal, return, recycling, and disassembly of MSI products, you can also contact gpcontdev@msi.com.

10. Certifications and Compliance

TÜV Rheinland Certificates

Low Blue Light (Hardware Solution): Blue light can cause eye fatigue and discomfort. MSI monitors with TÜV Rheinland Low Blue Light certification provide eye comfort and health. Follow the instructions to reduce symptoms from prolonged screen exposure.

• Position the screen at a distance of 50-70 cm (20-28 inches) from your eyes and slightly below eye level.
• Blink regularly to reduce eye strain after prolonged screen time.
• Take 20-minute breaks every 2 hours.
• During breaks, look at distant objects for at least 20 seconds.
• During breaks, perform stretching exercises to relieve body tension and pain.
• Use the Reader (Reader)/Anti-Blue (Anti-Blue) mode or enable the Low Blue Light function.

Flicker Free: TÜV Rheinland tested this product for visible and invisible screen flicker that causes user eye fatigue. TÜV Rheinland has defined test criteria that establish minimum standards for various frequency ranges, based on international and industry standards. The product was tested in a laboratory according to these criteria. "Flicker Free" confirms that the device has no visible or invisible flicker, as defined by the standard in the 0 to 3000 Hz range for various brightness settings. The display does not support Flicker Free when Anti Motion Blur (Motion Blur Reduction)/MPRT is activated (availability depends on the product).

Regulatory Compliance

European Union Compliance: This device complies with EU directives such as EMC (2014/30/EU), Low Voltage (2014/35/EU), ErP (2009/125/EC), and RoHS (2011/65/EU). The product has been tested and found compliant with harmonized standards for Information Technology Equipment published in the Official Journal of the European Union.

USA FCC Statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician.

Note 1: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note 2: To comply with FCC emission limits, shielded connecting cables and a power cord must be used. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Environmental Directives

EU WEEE Directive: According to the EU Directive 2012/19/EU on Waste Electrical and Electronic Equipment, this product cannot be disposed of as household waste. Manufacturers of electronic equipment are obligated to accept such products at the end of their service life.

Chemical Information: In accordance with chemical regulations such as REACH (EC No 1907/2006), MSI provides chemical information at: https://csr.msi.com/global/index

Ukraine Restriction of Hazardous Substances: The equipment complies with the Technical Regulation on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment, approved by the Cabinet of Ministers of Ukraine Resolution No. 1057 of December 3, 2008.

10. Additional Information

Cautionary Notes

Excessive screen use can impair vision.

Recommendations:

• Take 10-minute breaks after every 30 minutes spent in front of the screen.
• Children under 2 years old should not look at the screen. Children aged 2 and above can watch the screen for less than one hour per day.

Copyright and Trademarks

Copyright © Micro-Star Int'l Co., Ltd. All rights reserved. The MSI logo is a registered trademark of Micro-Star Int'l Co., Ltd. All other mentioned brands and names may be trademarks of their respective owners. No warranties, express or implied, are provided regarding the accuracy or completeness. MSI reserves the right to make changes to this document without prior notice.

Technical Support

If you encounter a problem that cannot be resolved with the help of this user manual, please contact the store where you purchased the product or your local distributor. You can also visit https://www.msi.com/support/ for more assistance.