Speed Wi-Fi HOME 5G L13 User Guide and Safety Precautions

Notes on Usage

In this manual, "Speed Wi-Fi HOME 5G L13" is referred to as "the product".

References to "Instruction Manual" include the "Quick Start Guide", "Notes on Usage (Warranty)", and "Full Instruction Manual", all originally in Japanese.

Company and product names are trademarks of their respective owners.

Important Notes for Your Carrier

Please refer to the following table for carrier-specific phrasing:

* Contact information for your WiMAX carrier will be provided at the time of purchase.

Using the Product

• Read the "Safety Precautions (Observe Strictly)" before use for correct operation.
• For troubleshooting, consult the "Quick Start Guide" and the "Troubleshooting" section of the "Full Instruction Manual" available on the au homepage: au support page.
• Maintain a distance of at least 20 cm from your body during communication, ensuring no metal objects are between you and the product.
• Communication may be affected by signal strength and may be interrupted in areas with poor reception.
• While 5G, LTE, and WiMAX 2+ systems offer secure communication, third-party interception of radio waves is theoretically possible.
• This product is designed for use in Japan only and is intended for indoor use.
• As a radio station under the Radio Law, the product may be subject to inspection.
• IMEI information is automatically sent to your carrier for maintenance and operational status monitoring.
• The Company (KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY, ZTE Corporation, ZTE Japan K.K.) is not liable for damages from natural disasters, third-party actions, customer misuse, or other unusual conditions.
• The Company is not liable for incidental damages, business losses, or data alteration/loss due to product use, inability to use, or malfunctions, including those caused by incompatible connected devices or software.
• It is recommended to back up important data regularly.
• Do not discard the product with regular trash. Cooperate in collection efforts to protect the environment. Old products can be collected at au Style/au shops.

Safety Precautions (Observe Strictly)

Thoroughly read these precautions to prevent injury and property damage.

Understanding Safety Symbols

The following symbols indicate the severity of potential risks:

• DANGER: Indicates that death or serious injury may directly and immediately result from improper use.
• WARNING: Indicates that death or serious injury may result from improper use.
• CAUTION: Indicates that minor injury and/or property damage may result from improper use.

*Serious injury: Loss of sight, burns, electric shock, broken bones, etc., requiring hospital admission or long-term outpatient care.

*Minor injury: Injuries, burns, electric shock, etc., not requiring hospital admission or long-term outpatient care.

*Property damage: Extended damage to buildings, furniture, livestock, pets, etc.

Graphic Symbols Used in this Manual

• [Action Not Allowed]: Indicates an action that is not allowed.
• [Not Allowed with Wet Hands]: Indicates that handling with wet hands is not allowed.
• [Disassembly Not Allowed]: Indicates that disassembly is not allowed.
• [Required Action]: Indicates an action that must be done.
• [Keep Dry]: Indicates that use in wet conditions or allowing the product to get wet is not allowed.
• [Disconnect Power Plug]: Indicates that the power plug must be disconnected from the power outlet.

Precautions Common to Main Unit, AC Adapter, SIM Card, Ethernet Cable, Peripheral Devices

DANGER

• Do not use, store, or leave the product in locations with high temperatures or heat accumulation (e.g., near fire, heaters, under bedding, in direct sunlight, in a hot car). This may cause fire, burns, injury, or electric shock.
• Do not place the product near microwave ovens, cooking appliances, or high-pressure containers. This may cause fire, burns, injury, or electric shock.
• Avoid contact with sand, soil, or mud. Do not place the product on these materials. This may cause fire, burns, injury, or electric shock.
• Do not use the product if it gets wet with liquids (water, sweat, seawater, pet urine, etc.). Avoid use in humid environments like bathrooms or near humidifiers. This may cause fire, burns, injury, or electric shock.
• Do not disassemble or modify the product. This may cause fire, burns, injury, or electric shock.
• Do not allow liquids to enter the power terminal or LAN port. This may cause fire, burns, injury, or electric shock.
• Use only optional accessories specified by au. Using unapproved accessories may cause fire, burns, injury, or electric shock.

WARNING

• Do not subject the product to strong force, impacts, or vibration (e.g., dropping, stepping on, throwing). This may cause fire, burns, injury, or electric shock.
• Do not allow conductive materials (metal objects, pencil lead) to contact the power terminal or LAN port, or allow dust to enter them. This may cause fire, burns, injury, or electric shock.
• Do not cover or wrap the product with bedding while in use. This may cause fire or burns.
• If you notice unusual signs (odor, noise, smoke, heat, discoloration, deformation) during operation or storage, immediately disconnect the power plug and remove connected devices. Failure to do so may cause fire, burns, injury, or electric shock.

CAUTION

• Do not use a damaged product. This may cause fire, burns, or injury.
• Do not place the product on unstable or inclined surfaces. This may cause the device to fall and cause injury.
• Avoid use or storage in very humid, dusty, or high-temperature locations. This may cause fire, burns, or electric shock.
• If children use the product, guardians should instruct them on proper handling to prevent accidental ingestion, injury, or electric shock.
• Keep the product out of reach of small children and pets. This may prevent accidental ingestion or injury.
• The product may become warm during continuous use. Avoid prolonged, unintentional contact, especially when sleeping. Contact with hot parts may cause skin redness, itching, rash, or low-temperature burns.

Main Unit

DANGER

• Do not throw the product into fire or apply heat. This may cause fire, burns, or injury.
• Do not apply excessive force, such as inserting sharp objects, hitting with hard objects, or stepping on the product. This may cause fire, burns, or injury.

WARNING

• Do not allow liquids, metal pieces, burnable items, or foreign objects into the SIM card slot. Do not insert the SIM card incorrectly. This may cause fire, burns, injury, or electric shock.
• Follow medical facility instructions when using the product on their premises. Do not use where prohibited. Radio waves may affect electronic medical equipment. Consult the manufacturer if you wear electronic medical equipment.
• Do not use the product near electronic devices or equipment requiring high precision control or operating on weak signals, as radio waves may interfere with their operation. This includes hearing aids, pacemakers, and other medical devices.
• Be careful not to let pets bite the product. This may cause heat generation, leading to fire, burns, or injury.

CAUTION

• If skin abnormalities develop, stop use and seek medical treatment. Use may cause itching, rashes, or eczema depending on the user's condition.
• Ensure no metal pieces adhere to the NFC part, as it generates magnetism. This can cause injuries.

AC Adapter

WARNING

• Do not use the AC adapter if the cord is damaged. This may cause fire, burns, or electric shock.
• Do not touch the AC adapter during thunder. This may cause electric shock.
• Do not short-circuit the DC plug while connected to a power outlet. Do not touch the DC plug with any part of your body. This may cause fire, burns, or electric shock.
• Do not place heavy objects on the cord or pull it forcefully. This may cause fire, burns, or electric shock.
• When plugging/unplugging, avoid contact with metal objects. This may cause fire, burns, or electric shock.
• Do not connect a voltage converter to the AC adapter. This may cause ignition, heat generation, or electric shock.
• Do not apply excessive force to the connection part between the AC adapter and the product. This may cause fire, burns, injury, or electric shock.
• Do not touch the DC plug or power plug with wet hands. This may cause fire, burns, or electric shock.
• Use the AC adapter only with the specified power supply and voltage (100V AC). Incorrect voltage may cause fire, burns, or electric shock.
• Wipe dust off the power plug. Dust can cause fire, burns, or electric shock.
• Insert the power plug firmly into the outlet. Loose insertion may cause fire, burns, or electric shock.
• When disconnecting, grasp the plug, not the cord, to avoid cord damage.
• Connect/disconnect the AC adapter to/from the product by inserting/removing the plug straight. Incorrect connection may cause fire, burns, injury, or electric shock.
• If the AC adapter connector is deformed (bent), stop use immediately. Do not attempt to repair it. Failure to do so may cause short-circuit and lead to fire, burns, or injury.
• Always remove the AC adapter from the power outlet when not in use. Leaving it connected may cause fire, burns, or electric shock.
• If liquid gets on the AC adapter, immediately remove the power plug from the outlet. Failure to do so may cause short-circuit and lead to fire, burns, or electric shock.
• Before cleaning, remove the power plug from the outlet. Failure to do so may cause fire, burns, or electric shock.

CAUTION

• Do not touch the AC adapter for extended periods while it is connected to a power outlet. This may cause burns.
• If skin abnormalities develop, stop use and seek medical treatment. Use may cause itching, rashes, or eczema depending on the user's condition.

Ethernet Cable (Sample)

WARNING

• Do not use the Ethernet cable if the cord is damaged. This may cause fire, burns, or electric shock.
• Do not touch the Ethernet cable during thunder. This may cause electric shock.
• Do not short-circuit the terminal while connected to the product or PC. Do not touch the terminal with any part of your body. This may cause fire, burns, or electric shock.
• Do not place heavy objects on the cord or pull it forcefully. This may cause fire, burns, or electric shock.
• When plugging/unplugging, avoid contact with metal objects. This may cause fire, burns, or electric shock.
• Do not apply excessive force to the connection part. This may cause fire, burns, injury, or electric shock.
• Do not touch the Ethernet cable with wet hands. This may cause fire, burns, or electric shock.
• Wipe dust off the terminal. Dust can cause fire, burns, or electric shock.
• Insert the Ethernet cable firmly into the product or PC. Loose insertion may cause fire, burns, or electric shock.
• When disconnecting, grasp the connector, not the cord, to avoid cord damage.
• Connect/disconnect the Ethernet cable to/from the product or PC by inserting/removing the plug straight. Incorrect connection may cause fire, burns, injury, or electric shock.
• If the connector is deformed (bent), stop use immediately. Do not attempt to repair it. Failure to do so may cause short-circuit and lead to fire, burns, or injury.
• Disconnect the Ethernet cable when not in use. Leaving it connected may cause fire, burns, or electric shock.
• If liquid gets on the Ethernet cable, immediately disconnect it. Failure to do so may cause short-circuit and lead to fire, burns, or electric shock.
• Before cleaning, disconnect the Ethernet cable. Failure to do so may cause fire, burns, or electric shock.

CAUTION

• If skin abnormalities develop, stop use and seek medical treatment. Use may cause itching, rashes, or eczema depending on the user's condition.

SIM Card

CAUTION

• Be careful of the cut surface when handling the SIM card, as it may cause injury to fingers or other body parts.

Using Near Medical Equipment or in Healthcare Facilities

WARNING

• If you have electronic medical equipment (e.g., pacemaker, implantable cardioverter defibrillator), keep the product at least 15 cm away from the implant at all times. Radio waves may affect the operation of such equipment.
• For other electronic medical equipment used outside medical facilities, consult the manufacturer regarding radio wave effects.
• If there is a chance the distance to others may be less than 15 cm (e.g., when you cannot move freely), turn off the product's radio emission function in advance. This is to protect individuals who may be using medical devices.
• Follow instructions given by medical facilities when using the product on their premises. Radio waves may affect electronic medical equipment.

Material List

Main Unit

AC Adapter

Ethernet Cable (Sample)

Handling Precautions

These precautions are provided to prevent product damage and ensure optimal performance. Read them thoroughly for correct use.

Precautions Common to Main Unit, AC Adapter, SIM Card, Ethernet Cable, Peripheral Devices

• Do not apply excessive force during use. Avoid packing the product tightly in a bag or placing heavy objects on it. If a cable is connected, excessive force may damage the connector or cause malfunction, which is not covered by warranty.
• Do not use in extremely hot, cold, or humid places (Recommended: 0℃ to 40℃ ambient temperature, 5% to 90% humidity).
• Avoid places with excessive dust or vibration, as this may cause malfunction.
• Periodically clean the power terminal or LAN port with dry cotton swabs. Soiled terminals can cause poor connection. Do not deform terminals during cleaning.
• Clean the product with a soft dry cloth (like for eyeglasses). Rubbing too hard may scratch the unit. Water or dirt left on the surface may cause staining. Using solvents like thinner, benzine, detergent, or glass cleaner may erase printing or cause malfunction.
• If using alcohol wet tissues or disinfectant sprays, wipe off any remaining alcohol or liquid agent with a damp cloth afterward.
• Keep the product as far as possible from land-line phones, TVs, or radios to prevent interference.
• The product may become warm during use, which is normal.
• Do not place near corrosive chemicals or in areas where corrosive gas is generated. This may cause malfunction.
• Do not use when thunder is heard outdoors, as it may pose a risk of lightning strikes and electric shock.
• Always use the specified AC adapter. Using a different adapter may cause malfunction.
• Do not place the product in cooking apparatus like microwave ovens or pressure vessels. This may cause malfunction.
• Customers are not permitted to disassemble, modify, or repair the product. Doing so may cause malfunction and violates Radio Law and Telecommunications Business Act.
• Avoid contact of body parts (fingers) or conductive foreign objects with the power terminal or LAN port to prevent short circuits, which may cause malfunction.
• Do not splash liquids on the product or use it in humid places (e.g., bathrooms) or with wet hands. This may cause malfunction due to short-circuit or corrosion. Malfunctions due to water or humidity are not covered by warranty.
• If the product gets wet, immediately disconnect the AC adapter's power plug.
• Using the product covered with bedding may cause malfunction.
• When connecting the AC adapter or PC, insert/remove plugs and connectors straight and ensure correct orientation to prevent malfunction.
• Do not use, store, or leave the product in direct sunlight, hot, extremely cold, humid, or dusty places. This may cause malfunction.
• Do not place the product on unstable or inclined surfaces. It may drop and cause malfunction.
• Do not exceed the rating of power outlets or wiring devices when using the product (e.g., through daisy-chaining).

Main Unit

• Do not press, hit, or apply strong impact to the unit. This may cause scratches or damage.
• Do not press keys with fingernails, sharp objects, or hard objects. This may cause scratches or damage.
• The "Technical Conformity Mark" on the IMEI label certifies compliance with Radio Law and Telecommunications Business Act. Do not remove this sticker.
• Never use a modified product, as it violates the Radio Law and Telecommunications Business Act. Modifications to internal components will invalidate the certification.
• Keep magnetized items (magnetic cards, speakers, TVs) away from the product to prevent malfunction or false operation.
• Do not bring magnetized cards (cash cards, credit cards) near the product, as it may cause loss of recorded data.
• Condensation may form inside the product if moved from a cold to a warm place, or used in humid or temperature-fluctuating environments. This humidity can cause corrosion or malfunction.
• Use the product with the SIM card slot cover closed. An open cover can allow dust or water ingress, causing malfunction.
• Do not allow liquids, metal objects, or foreign objects into the SIM card slot. This may cause malfunction.
• Do not subject the product to strong impacts like dropping, throwing, or stomping. This may cause malfunction.
• Do not place the product directly on sand or similar materials, as ingress can cause malfunction.
• Do not cover the unit's ventilators. This may cause malfunction.

AC Adapter

• Do not wrap the AC adapter cord around the adapter unit, bend the connection part forcefully, place heavy objects on the cord, or pull it forcefully. This may cause malfunction.
• Grasp the power plug when removing it from the outlet; pulling the cable may damage it.
• Connect the AC adapter to an outlet that allows easy disconnection in case of abnormality.

Ethernet Cable (Sample)

• Do not bend the connection part of the Ethernet cable to the product or PC forcefully. Do not place heavy objects on the cord or pull it forcefully. This may cause malfunction.
• When disconnecting, grasp the plug. Pulling the cable may damage it.

SIM Card

• Do not forcibly remove or insert the SIM card. Be careful not to exert excessive force when inserting.
• You are responsible for any damage caused by inserting your SIM card into other devices.
• Do not place stickers or other items on the SIM card.
• Do not insert the SIM card with a conversion adapter, as this may cause malfunction.
• Do not damage the SIM card by exposing it to heat, fire, foreign objects, impact, bending, load, or moisture. This may cause data loss or malfunction.

Copyrights & Portrait Rights

Downloaded data may not be copied, distributed, published, modified, or edited without copyright holder consent, except for personal use as permitted by copyright law. Do not use or modify portraits or names of individuals without consent, as it may infringe on portrait rights.

Backup Content on the Product

Back up important registered content. Data stored in the product's memory may disappear or be altered due to factors like static electricity, malfunctions, repairs, or mishandling.

Cautions on Using 5 GHz Band

The Wireless LAN (Wi-Fi®) function uses the 5 GHz band. Outdoor use of the 5.2 GHz and 5.3 GHz bands is prohibited by the Radio Law; this product is dedicated to indoor use.

Channels used by the product:

• W52 (5.2 GHz band): 36, 40, 44, 48 ch
• W53 (5.3 GHz band): 52, 56, 60, 64 ch
• W56 (5.6 GHz band): 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 144 ch

Operation Environment

The operating environment for connection with the product (as of April 2023) is as follows:

Compatible Devices

• PCs compliant with IEEE802.11a/b/g/n/ac/ax wireless LAN (Wi-Fi®) standard.
• iPhone, iPad, smartphones, and game machines.
• Windows PC/Mac equipped with a LAN port.

LAN Port

1000 BASE-T, 2.5G BASE-T

Compatible OS (PCs)

• Windows 10 (32-bit/64-bit), Windows 11 (64-bit).
• Mac OS X 10.11 (64-bit) through macOS Monterey 12.x (64-bit).

Japanese and English versions of each OS are supported.

Memory Requirements

• Windows: CPU 1.0 GHz or more; 1 GB memory (32-bit) or 2 GB memory (64-bit).
• Mac: 512 MB or more recommended (256 MB or more required).

Hard Disk Requirements

• Windows: 16 GB free space (32-bit) or 20 GB free space (64-bit).

Screen Resolution

1024 x 768 or higher is recommended.

Compatible Browser (for Speed Wi-Fi HOME setting tool)

• Microsoft Edge 88 - 106
• Safari 10.0 - 16.0
• Firefox 96 - 106
• Chrome 88 - 103
• Opera 41 - 77
• iOS 8.0 - 15 standard browser
• Android 7.0 - 13 standard browser/Chrome

The product may not work correctly in environments other than those listed, or depending on your specific PC, connected devices, or applications. Browser settings (proxy, security) may also affect operation.

For PC support or OS upgrade information, refer to the respective manufacturer's manuals.

For Inquiries

Customer Center

For general information:

• From au mobile phones: 157
• From general subscriber phones: 0120-977-033
• Business hours: 9:00 AM - 8:00 PM (7 days a week)

Repair and Delivery Support Center

For repair or replacement cell phone delivery service:

• From au mobile phones/UQ mobile/general subscriber phones: 0120-925-919
• Business hours: 9:00 AM - 8:00 PM (7 days a week)

For theft or loss:

• From au mobile phones: 113 (without area code)
• From general subscriber phones: 0120-925-314 (without area code)
• Business hours: 9:00 AM - 8:00 PM (7 days a week)