BESTÅ Storage System Guarantee Information
Guarantee Overview
BESTÅ products undergo rigorous testing to ensure all parts meet strict quality and durability standards for household use. IKEA provides a free 10-year guarantee on the BESTÅ system, covering defects in materials and finish. This guarantee is subject to the terms and conditions outlined in this document.
Guarantee Validity and Coverage
How long is this guarantee valid?
The guarantee for the BESTÅ storage system is valid for 10 years, commencing on the date of purchase. The original receipt is required as proof of purchase. This guarantee applies to household use only.
What is covered under this guarantee?
This guarantee covers defects in materials and finish of BESTÅ system products, including corresponding doors and drawer fronts.
What products are not covered under this guarantee?
- BESTÅ boxes
- Drawer dividers
- Drawer mats
Exclusions and Limitations
What is not covered under this guarantee?
- Products that have been stored, assembled, or installed incorrectly.
- Inappropriate use, abuse, misuse, alteration, or cleaning with incorrect products.
- Normal wear and tear, cuts, scratches, or damage caused by impacts or accidents.
- Products left outdoors or in humid environments (e.g., bathrooms).
- Consequential or incidental damage.
IKEA's Commitment and Process
What will IKEA do to correct the problem?
IKEA will examine the product to determine if the problem is covered by the guarantee. If covered, IKEA, at its sole discretion, will either repair the defective product or replace it with the same or a comparable product. IKEA will cover the costs of parts and labor for repairs accessible without extra costs, provided the repairs are approved by IKEA or its authorized service partner. If an article is no longer sold, IKEA will provide a suitable replacement, identified in consultation with the customer.
Care Instructions
General Care:
- Tighten screws on BESTÅ furniture after two weeks of use and check them periodically to ensure they remain tight.
- For all surfaces (except glass): Wipe clean with a cloth dampened with a mild, non-abrasive detergent. Dry with a dry cloth.
- For glass surfaces: Wipe clean with a cloth moistened with water or glass cleaner. Rub dry with a clean cloth.
Special Care for Glass:
- Exercise caution with hardened glass. It may break suddenly if damaged along the edge or if surface scratches occur. However, it breaks into small pieces rather than sharp splinters.
Safety:
- For safety, all BESTÅ furniture must be firmly anchored to the wall. Different wall materials require different types of fixings. Use the most suitable fixing solution for your walls.
Legal Rights and Contact
How country, provincial, and state law applies
This guarantee grants specific legal rights, in addition to your statutory legal rights.
How to reach us
Contact your local IKEA store. You will find the address and phone number of your nearest IKEA store.
Proof of Purchase
Save the receipt. It is your proof of purchase and is required for the guarantee to apply. If you encounter any issues or are not satisfied, contact IKEA at IKEA.co.th.
