Verizon Wireless Home Phone User Guide

1.1 Unboxing Information

Inside the product package for the Wireless Home Phone, you should find the following items:

• Verizon Wireless Home Phone
• AC/DC charger
• RJ11 cable
• Rechargeable Li-ion battery

1.2 Key Features

• Wireless voice service using corded/cordless landline phones
• AGPS for E911 functionality
• Rechargeable backup battery
• Supports a wide range of 4G bands, including B2/B5/B13/B4

1.3 Components and Indicators: Top Side

The top side of the device features the following:

• 1 LED indicator: Located on the top side, this indicator lights up in different ways to show the device and battery state.
• 2 Menu button: Wakes up the display screen and provides access to various device information.
• 3 LCD display: Presents device information and call status to users.

1.4 Components and Indicators: Back Side

The back side of the device features the following:

• 1 Power connector port: The AC/DC charger connects to the device through this port.
• 2 Power button: Turns the device on/off. Pressing and holding for 10 seconds restores all software settings to factory default values.
• 3 Phone/Fax ports × 2: Connect your home phone and/or fax machine to these ports.

1.5 Components and Indicators: Top Side (Internal View)

The internal top side of the device features:

• 1 Battery slot: The installation slot for the battery.
• 2 Reset button: Restarts the device. Press and release to restart.
• 3 SIM card slot: Install the SIM card here using a push-push type connector.

1.6 LED Indicator States (AC & Battery modes)

The LED indicator light blinks in different colors according to the current battery capacity or LTE signal strength.

AC mode:

Note: Your device is in AC Mode when receiving direct power from a wall outlet.

Battery mode:

Note: Your device is in Battery mode when not plugged into a wall outlet.

[1] In AC mode, the LED indicator is disabled if the battery is not installed. [2] The LED indicator is disabled if the SIM card is not readable or not inserted.

1.7 LCD Power-saving Feature (AC & Battery modes)

The LCD display dims or turns off automatically if no actions are taken for a period of time.

Note: LCD will not enter power saving status during a call.

1.8 Power Button Functions

The power button can be used to power the device on/off and initiate a factory reset.

Note: After turning the device off, wait at least 10 seconds before attempting to turn it back on.

1.9 Device Information Screens

The LCD display communicates information. In idle mode, the display goes blank to save power. Press the Menu button to activate the display. When the AC/DC charger is connected, all phone operation information is displayed. In battery mode, the display stays blank, using only the LED indicator to convey the device state.

A list of LCD display icons and their descriptions:

• LTE Signal: ? (Indicates signal strength from one to five bars)
• No Signal: ? (No signal indication)
• 4G LTE: Text "4G LTE" (Type of wireless service connection)
• Battery: ? (Indicates battery level from one to four bars; shows charging status or if battery is not installed)
• Voicemail: ✉️ (Indicates new voice messages)
• TTY: ? (Shows TTY modes: Full TTY, HCO, VCO)
• Call Forwarding: ➡️? (Indicates call forwarding is enabled)
• Missed Call: ?❌ (Indicates a call has been missed)
• E911: ➕? (Indicates the device may only make E911 calls)
• Fax Enabled / Fax Disabled: ? (Shows fax function enabled or disabled)

2.1 Installing the Battery

The Verizon Wireless Home Phone has a battery for power, enabling functions like E911 during power outages. Note: If the connected landline phone requires external power, service (including 911 calls) may not be available during an outage.

To install the battery:

1. Unbox the Wireless Home Phone, AC/DC charger, battery, and RJ11 cable.
2. Remove the bottom cover by sliding it off, following the indicated arrows in the diagram. (Diagram shows sliding the bottom cover off, inserting the battery, and replacing the cover.)
3. Place the battery's metal contacts into the battery slot, aligning them with the device's contacts, then push down on the other end of the battery.
4. Replace the battery cover, sliding it back onto the device until it is flush with the bottom edge.

2.2 Connecting the AC/DC charger

Connecting the AC/DC charger allows viewing phone operation information on the LCD display.

1. Plug the AC/DC charger into the power connector port on the Wireless Home Phone and the other end into an electrical outlet. (Diagram shows the Wireless Home Phone connected to the AC/DC charger and plugged into an electrical outlet.)
2. Press the power button on the back of the Wireless Home Phone to turn it on.
3. As the device boots up, the Verizon logo appears, followed by a Home screen. (Example Home Screen: LCD shows Verizon logo, time '12:02 AM', signal strength ?, and 'About'/'x2 Call History' options.)
4. Check the signal strength indicator ? and ensure at least two bars are lit. If not, move the device to a location with a stronger signal. The device may not operate properly with only one bar.

2.3 Connecting Your Phone and/or Fax to the Wireless Home Phone

The Verizon Wireless Home Phone enables landline telephones and fax machines to operate over an LTE connection. The device has two phone ports, typically one for a phone and one for a fax machine.

1. Complete steps in section 2.1 and 2.2.
2. Unplug your phone or fax machine from the wall jack.
3. Using the connector previously plugged into a wall jack, plug the phone cord of your phone into one of the RJ11 ports on the Wireless Home Phone. Alternatively, use the provided RJ11 cable.

Warning: Do not plug the Wireless Home Phone into your phone wall jack, as this will render call functions unusable.

4. Check the signal strength indicator ? and ensure at least two bars are lit. The device may not operate properly with only one bar.

You can now use a telephone to make calls or a fax machine to send faxes over an LTE connection.

The following cordless phone models have been verified to work with the Wireless Home Phone:

• Panasonic: KX-TGD560, KX-TG885SK
• Uniden: D1780
• VTech: CS5119-16

Note: If the telephone base is close to the Wireless Home Phone, interference during calls may occur. Move your telephone base at least two feet away.

2.4 Conducting a Factory Reset

To perform a factory reset, press and hold the Power button for 10 seconds. The following screen will appear:

(Screen Description: LCD shows 'Reset Wireless Home Phone? All settings/history will be erased.' with 'Cancel' and 'OK' options.)

Press the Menu button twice to select 'OK' and proceed with the reset. After a factory reset, all settings revert to factory defaults, and call history data is erased. To cancel, press the Menu button once or wait 10 seconds.

3.1 SIM Card Activation

Press the Power button to turn on the device. The Verizon logo appears. If the SIM card is installed and activated, the following screen appears:

(Screen Description: LCD shows 'Device has already been activated. Your phone number is 1-858-812-3400.')

After 10 seconds, the Home screen appears. If the SIM card is installed but not activated, an activation process begins, followed by an activation screen if successful.

(Screen Description: LCD shows 'Activating now. This may take up to 5 min' followed by 'Device is activated. Your phone number is 1-858-812-3400.')

If a screen indicating a SIM card issue appears, please call (800) 922-0204 for support.

3.2 Software Updates

The Wireless Home Phone receives periodic firmware updates from Verizon automatically (over-the-air). You can also manually initiate updates.

To initiate an update:

1. Ensure the AC/DC charger is connected.
2. Press the Menu button once from the Home screen to access the first page of the About screen.
3. Press the button once again to access the second page.
4. Double-press the Menu button quickly to initiate the update.

The following screen appears:

(Screen Description: LCD shows 'Checking for new updates...')

If an update is available, the device downloads and installs it.

(Screen Description: LCD shows 'Downloading...' followed by 'Updating...')

If the download fails, a 'Download Failed' screen appears, and the LCD returns to the Home screen after 3 seconds.

(Screen Description: LCD shows 'Download Failed. Please try again later.' and the Home screen.)

Once downloading and updating are complete, the device restarts after 3 seconds, showing whether the update was successful or failed.

(Screen Description: LCD shows 'Update Successful' or 'Update Failed. Please try again later.')

The device returns to the Home screen 3 seconds after either of these screens.

3.3 Making Calls

To ensure call quality, check your signal strength indicator ? and make sure at least two bars are lit before making a call.

1. Enter the desired phone number into your corded/cordless phone. In most areas, include the three-digit area code. The LCD display will show the number being entered. (Example: LCD shows '1-123-456-7890'.)
2. Once the call connects, the screen displays a counter tracking the call duration. (Example: LCD shows '1-123-456-7890' and '00:02:23'.)
3. When your call is complete, hang up your phone to receive calls.

3.4 Receiving Calls

Once set up and activated, your Wireless Home Phone can receive calls. Incoming caller information is shown on the LCD. If caller ID is blocked or unavailable, it will be shown as “Restricted.”

(Screen Description: LCD shows 'Restricted' for caller ID.)

Answer the call normally. The screen will begin displaying the call's duration.

(Example: LCD shows '1-123-456-7890' and '00:02:23'.)

3.5 Call Waiting

If another call arrives while you are on the phone, the incoming number appears on the bottom of the display.

(Example: LCD shows current call '1-123-456-7890' and incoming call '1-987-654-3210'.)

Press and release the hang-up switch (or press the Flash button) on your phone to put the first call on hold and answer the second. Hanging up or pressing the Flash button again reconnects you with the first call.

If you do not pick up an incoming call, the display will indicate the missed call number for 10 seconds.

(Example: LCD shows '1-123-456-7890' and '1-987-654-3210' with call duration.)

Note: The Menu button is disabled during calls.

3.6 Missed Calls/Show Call History

If you have missed calls, a notification showing the total number of missed calls is displayed as a message and icon on the Home screen.

(Screen Description: LCD shows 'Missed Call(11)'.)

Note: The total number of missed calls indicated is 999; exceeding this shows as 999+.

Press the Menu button to view call history and missed calls. The last 40 incoming, outgoing, or missed calls are stored (up to 20 missed calls). Press the Menu button to cycle through your call history.

Note: Numbers in parentheses indicate the number of times a call was missed or the caller called.

(Example Call History Screen: Shows entries like '1-123-456-7890(2) 6:00 PM' and '1-987-654-3210(3) 6:00 PM'.)

To return to the Home screen, press the Menu button twice. The following prompt appears:

(Screen Description: LCD shows 'Go to Home Screen? You can check call details in Call History.' with 'Cancel' and 'OK' options.)

Press the Menu button to cancel and return to the call history screen, or press it twice to go back to the Home screen (it returns automatically after 10 seconds if no action is taken).

3.7 Placing a Conference Call

The HD Voice feature allows three to six parties to participate simultaneously in a conference call, available in areas covered by Verizon 4G LTE. Some telephone models may be incompatible. The FLASH key or HOOK SWITCH can be used to add parties.

1. Dial the 10-digit number of the first party and wait for them to answer.
2. Press the FLASH key or momentarily press and release the HOOK SWITCH. The call is put on hold, and you hear a dial tone. (Note: FLASH key/HOOK SWITCH location varies by phone model.)
3. Dial the 10-digit number of a third party.
4. After the third party answers, press the FLASH key or HOOK SWITCH twice within 1.6 seconds to merge the calls.
5. Repeat steps 2-4 to add up to three additional parties.

Individual parties can leave freely. The conference call ends when the initial caller hangs up. The number of parties is displayed in parentheses.

(Screen Description: LCD shows 'Conference Call(3) 00:02:46'.)

Note: The Menu button is disabled during a conference call.

3.8 Call Forwarding

Call Forwarding automatically transfers incoming calls to another number, such as a mobile or office number.

To turn on Call Forwarding:

1. Dial *72 (direct forwarding – phone will not ring) or *71 (phone will ring a few times before forwarding).
2. Enter the phone number to which you want calls forwarded (Example: '*71-555-123-4567').
3. You will hear a confirmation tone.
4. Hang up your home phone or return the receiver to its base.

While Call Forwarding is active, an icon indicating this function appears on the LCD.

(Screen Description: LCD shows phone number and a call forwarding icon ➡️?.)

To Turn off Call Forwarding:

1. Dial *73.
2. You will hear a confirmation tone.
3. Hang up your home phone or return the receiver to its base.

3.9 How to Check Voicemail

Follow these steps to access voicemails stored on the Wireless Home Phone.

Note: Auto answering machines must be turned off before using the voicemail function.

1. Enter *86 (*VM) using a phone connected to the WHP and press the send button.
2. If prompted, enter the voicemail password, then press the # key.
3. Follow the voice prompts to check, listen to, or delete voicemails.

Note: After checking or deleting voicemail, the device updates the voicemail icon on the LCD based on network status. This may take a few seconds. If a missed calls notification is shown and a voicemail is received, the voicemail icon overwrites the missed calls icon. The number of voicemails received is also indicated.

(Screen Description: LCD shows 'Missed Call(11)' and a voicemail icon '1' ✉️.)

Note: The maximum number of voicemails shown is 20. If the total number of unheard voicemails exceeds 20, the icon will display '20' until the number of unheard voicemails drops below 20.

3.10 Using a Text Telephone

A Text Telephone (TTY) is used by individuals who are hearing or speech impaired to translate typed text to voice and vice versa. To use TTY, change the TTY mode from the default (None) to one of the following:

• Full TTY: Translates both text to voice and voice to text. Allows typing outgoing messages and reading incoming messages.
• Voice Carry Over (VCO): Translates incoming voice to text, allowing the user to speak directly to the caller and read translated text on the TTY screen.
• Hearing Carry Over (HCO): Translates text typed to voice, allowing the user to type instead of speak while hearing the connected caller's voice.

Refer to the table below for key combinations to change TTY mode:

When TTY mode is activated and both a telephone and fax machine are connected, the TTY function and its UI icon on the LCD will be prioritized over telephone/fax functions. Priority is as follows:

1. When TTY mode is active and there are incoming/outgoing faxes, the TTY function and icon have priority.
2. When incoming/outgoing voice calls and faxes occur simultaneously, the one that answers first has priority.
3. When TTY mode is active and there are incoming/outgoing voice calls, the TTY function and icon have priority.