Verizon 5G Internet Gateway User Guide
Brand: Verizon
Chapter 1: Introduction
Verizon's 5G Internet Gateway provides Verizon customers with an improved solution for 5G home service. The innovative design of the 5G Internet Gateway allows customers to connect their favorite devices to Verizon's 5G Network.
1.1 Unboxing Information
Inside the product package for the 5G Internet Gateway, you should find the following items:
- 5G Internet Gateway × 1
- Bracket × 1
- Power adaptor × 1
- AC power cable × 1
- Cable clip (S) × 3
- Cable clip (L) × 1
- Cable tie × 1
- Gecko tape plate × 1
- Window wedge × 1
- Window wipe × 2
- Screw bag × 1
Chapter 2: Self-Setup and Activation
2.1 Installation, Activation, and Setup
Please download the My Verizon Mobile app for installation, activation and setup of your 5G Internet Gateway. Take out the set up guide print from the gift box.
Back side: This side should be printed with URL/QR code.
Front side:
Please do not remove anything from the box yet.
Scan the QR code to visit the URL on your mobile device or access http://setup.verizon.com/5Ginternetgateway.
When installing the 5G Internet Gateway, make sure that the back side of the device faces towards the direction of the 5G signal.
Back side: This side should face the 5G signal.
Front side: This side should face inside the home.
Operational Communication Signal: The 5G antenna pattern is designed to only face outside.
2.2 WPS Connection
WPS can be used to pair your 5G Internet Gateway to the Wi-Fi Extender or Extender Mini by following these steps:
- Short press the Multipurpose pair button on your 5G Internet Gateway.
- Short press the Multipurpose pair button on the Wi-Fi Extender or Extender Mini, making sure the device is within range of the 5G Internet Gateway.
- The 5G Internet Gateway will play a sound to indicate pairing success.
Chapter 3: Accessing the Web User Interface
3.1 Login
After connecting and turning on the 5G Internet Gateway, a Sign In screen will appear.
Enter your admin password to log into the Home Page of the 5G Internet Gateway's Web GUI. If you forget your password, you can answer one of the security questions to reset the password to factory default settings.
You can find the default password on the label under the 5G Internet Gateway.
3.2 Home Page/Main Section
After logging in, the Home Page of the 5G Internet Gateway will appear.
The Home Page is where users can check the connection status between the 5G Internet Gateway and the Internet/mesh network, conduct network speed tests, and adjust settings such as Wi-Fi options, parental controls, and more. In the upper right panel of the screen, the Network Map presents a list of devices that are currently connected to the 5G Internet Gateway. Below that, the screen is divided into three columns: Wi-Fi on the left, System Settings in the middle, and Parental Controls and Help on the right.
The drop-down menu on the upper right of the Home Page includes selections such as Admin Settings, My Verizon, Restart 5G Internet Gateway, and Sign Out.
3.2.1 Network Map (Speed test, Mesh network)
The Network Map is located in the upper-right section of the Home Page. The lines between the 5G Internet Gateway and the Internet/mesh network/devices on the map indicate the connection status between them. A solid green line indicates a wired connection, a dashed line indicates a Wi-Fi connection, and a gray line with a red x in the middle indicates that there is no connection.
To test the connection speed between the 5G Internet Gateway and the Internet/other networks, click the "Test Speed” button on the lower left of the Network Map.
The number of APs and clients currently connected to the network are indicated in the lower right section of the Network Map.
3.2.2 Admin Settings
The Change Admin Password section enables you to change the Admin password that is used to sign in to the 5G Internet Gateway's Home Page. Type the desired admin password in the New Admin Password field, then type the admin password again in the Confirm Password field. Click Change Password to apply the new password.
If the password you enter contains three consecutive or repeating alphanumeric characters, a window will pop up as a warning of insufficient password strength.
In the Security Questions section, you can choose three security questions, then enter the answer for each question. If a user forgets his/her admin password, one of the questions will be used to revert the admin password to factory default settings. Click Save to save your changes. Click Close to close the Admin Settings window.
3.2.3 My Verizon
You will be directed to My Verizon, where you can manage your account online. With My Verizon, you can also pay your bill, check your usage and view your order status.
3.2.4 Restarting the 5G Internet Gateway
To restart the 5G Internet Gateway, click the drop-down arrow [dropdown] and select Restart 5G Internet Gateway. A window will appear on the screen. Click Restart to restart the 5G Internet Gateway.
3.2.5 Sign Out
Click Sign Out to log off the 5G Internet Gateway.
3.3 Wi-Fi Settings
Click the > arrow [arrow right] on the bottom-right side of the Wi-Fi column in the Home Page to bring up the Wi-Fi page. On this page, you can adjust settings for the Primary Wi-Fi Network, Guest Wi-Fi Network, Wi-Fi Advanced Settings, and WPS.
3.3.1 Primary Wi-Fi Network
Slide the Enable switch to the right [switch enabled] to activate the Primary Wi-Fi network. The switch will turn blue to indicate that the selected Wi-Fi network is turned on. To turn off the Primary Wi-Fi network, slide the switch to the left [switch disabled].
1. Wi-Fi name (SSID): The Wi-Fi name (SSID) is the name of the wireless network broadcasting from the 5G Internet Gateway. In order for devices to connect to the local network over a wireless link, they must select this network name from the list of detected wireless networks in the area.
2. Password: Specify a password for your wireless network. Click the [eye icon] to display the selected password for the SSID.
3. New Password: Enter a new password here for the SSID.
4. Confirm Password: Type your new password here.
Note: Passwords must be 8–63 characters long and are case sensitive. Changing your Wi-Fi name or password may cause devices to lose their connection to the primary network.
5. Broadcast Wi-Fi Name (SSID): Check this box [check icon] if you want to broadcast your SSID. The SSID will be displayed when you search for available networks.
6. Wi-Fi network encryption: Select one security method from the drop-down menu. The encryption types include None, WEP-64, WPA2-Personal, and WPA-WPA2-Personal.
3.3.2 Guest Wi-Fi Network
Slide the Enable switch to the right [switch enabled] to activate the Guest Wi-Fi network. The switch will turn blue when the guest network is enabled. To turn off the Guest Wi-Fi network, slide the switch to the left [switch disabled].
7. Wi-Fi name (SSID): The Wi-Fi name (SSID) is the name of the wireless network broadcasting from the 5G Internet Gateway. In order for devices to connect to the local network over a wireless link, they must select this network name from the list of detected wireless networks in the area.
8. Password: Specify a password for your wireless network. Click the [eye icon] to display the selected password for the SSID.
9. New Password: Enter a new password here for the SSID.
10. Confirm Password: Retype the new password here.
Note: Passwords must be 8–63 characters long and are case sensitive. Changing your Wi-Fi name or password may cause devices to lose their connection to the primary network.
11. Broadcast Wi-Fi Name (SSID): Check this box [check icon] if you want to broadcast the SSID. The SSID will be displayed when you search for available networks.
12. Wi-Fi network encryption: Select one security method from the drop-down menu. The encryption types include None, WEP-64, WPA2-Personal, and WPA-WPA2-Personal.
3.3.3 Wi-Fi Advanced Settings
13. Wi-Fi Network Operation Mode: On this page, you may adjust the operation mode, channel, and bandwidth for the 5 GHz and 2.4 GHz primary Wi-Fi networks as well as adjust airtime allocation.
Slide the Enable switch that corresponds to either the 5GHz Wi-Fi Network or the 2.4GHz Wi-Fi Network to the right [switch enabled] to activate this function. The switch will turn blue when the respective Wi-Fi network is enabled. To disable the Wi-Fi network, slide the switch to the left [switch disabled].
The options provided for the 5 GHz primary Wi-Fi network include:
- 802.11n only
- 802.11ac and 802.11n
- 802.11ax, 802.11ac and 802.11n
The options for the 2.4 GHz primary Wi-Fi network include:
- 802.11n and 802.11g
- 802.11ax, 802.11n and 802.11g
14. Airtime Allocation
Slide the Enable switch to the right [switch enabled] to activate this function. The switch will turn blue when airtime allocation is enabled. To disable airtime allocation, slide the switch to the left [switch disabled].
When ATF is enabled, the system needs to be restarted for it to take effect.
In the Airtime Allocation Policy pull-down menu [dropdown], two policy options are available: Fair and Strict.
Use the slider below the Airtime Allocation Policy pull-down menu to adjust the percentage of resources allocated to the primary and guest Wi-Fi networks. Sliding the bar to the right increases the allocation percentage for the primary Wi-Fi network, while sliding the bar to the left increases the allocation percentage for the guest Wi-Fi network. The allocation percentages for the primary and guest Wi-Fi networks are shown in the two fields on the bottom of the page, and change in real-time when the slider is adjusted.
15. PMF
Slide the switch to the right [switch enabled] to enable PMF (protected management frames) on your 5G Internet Gateway.
3.3.4 WPS
16. Primary Wi-Fi WPS: WPS allows rapid wireless connection between the 5G Internet Gateway and other WPS-compatible devices. You can trigger the WPS function on Primary Wi-Fi by clicking on the Primary Wi-Fi WPS button.
3.4 Connected Devices
This section displays information about the devices connected to the APs, illustrated through a Network Map, as well as the AP list and Connected Devices table.
3.4.1 Network Map
The Network Map illustrates the mesh network comprising the connected APs, their names, as well as their respective connection status. The number in the circle indicates the number of clients currently connected to the AP.
3.4.2 AP List
The section presents detailed information of each AP, including the name of the AP, wireless radio channel information, health of the connection status, usage of the 2.4 GHz and 5 GHz Wi-Fi, backhaul usage, and the number of connected clients.
3.4.3 Connected Devices
The name of each device that has been connected/is currently connected to the 5G Internet Gateway is displayed here. Also displayed are the health of their connection status, their IP addresses, which AP a device is connected to, and the restriction policies related to each device (if any).
Select the arrow icon [arrow down] on the right that corresponds to a connected device, and related information and settings for the device will be displayed, including its IPv6 address, whether to delete the device, block the device, or reserve DHCP IP.
The Delete Device button enables you to remove the selected device which has connected to the 5G Internet Gateway. Once removed, the computer/device will not be displayed on this page.
The Block Device switch allows you to block or allow computers or devices from establishing a connection to the 5G Internet Gateway. To block a device, slide the Block Device switch to the right [switch enabled]. The switch will be blue when the feature is enabled.
The Reserve DHCP IP switch enables the 5G Internet Gateway to assign the same IP address to a specific device whenever that device connects to your network. To reserve DHCP IP, slide the Reserve DHCP IP switch to the right [switch enabled].
When a Wi-Fi client is connected and the Airtime Allocation feature is enabled, you will be able to adjust the airtime percentage for each client. It is recommended that you use 90% to leave margin for other clients that are not set with a non-zero ATF percentage.
Restrictions: This section enables you to set restriction policies for the selected device. You can specify the time during which the selected device will not be able to access Internet. Alternatively, you may also specify the time during which the selected device will be able to access Internet. The settings you can perform in this section include the name of the schedule and the time period for the restriction policy. Click Save to save your settings. The [block icon] icon indicates that the selected device is blocked permanently. The [timer icon] icon indicates that the device is only restricted during the specified periods of time.
3.5 Firewall
A firewall is used to prevent traffic from entering and/or leaving the areas of your network. In this section you can select Low for minimum level of security, Medium for typical level of security, and High for maximum level of security.
3.5.1 Port Forwarding
Port Forwarding can be used to open certain ports of a device to communicate with an Internet service. To turn on Port Forwarding, slide the Port Forwarding switch on the bottom right of the General Information page to the right [switch enabled]. The switch turns blue to indicate that the function is turned on. To turn off this function, slide the switch to the left [switch disabled]. To access this page, click Port Forwarding on the General Information page.
From the Port Forwarding page, enter the appropriate forwarding options listed on the page, then click Add to save your changes, or click Cancel to discard any changes you made. Click Close to close this page. The options include:
Add Rules
17. Rule Name: Type the name of the service for which the port forwarding rule has been created in the Rule Name text field.
18. From Port: Type the value of the WAN port from which you want to forward packets. Please note that only a single port (for instance, 3000) or range (for instance, 3000–3005) can be specified. 0 would mean any port.
19. Protocol: Choose the protocol to be used for port forwarding.
20. IP Address: The local server's IP address.
21. To Port: Type the value of the LAN port to which you want to receive the forwarded packets.
This table displays the ports that have been configured.
22. Application: The created rule name will be displayed here.
23. Port From: This shows the value of the start port.
24. Protocol: This shows the protocol selected for the corresponding port forwarding rule.
25. IP Address: This shows the local server's IP address.
26. Port To: This shows the value of the end port.
27. Enabled: The [check icon] icon indicates that the corresponding port forwarding rule has been enabled.
28. Remove: Click on the x icon [remove icon] to delete a port forwarding rule.
3.5.2 DMZ
DMZ (De-Militarized Zone) allows you to specify a DMZ host IP to redirect requests to a virtual DMZ host in order to enhance the security of the local area network. To enable DMZ, slide the DMZ enable switch to the right [switch enabled]. If this function is enabled, threats from external networks will be directed to the DMZ instead of the network. The DMZ IP address field indicates the IP address of the host DMZ. To designate a device as a DMZ host, enter its IP address in the DMZ IP Address field. Click Save to apply the changes, or click Cancel to undo your configuration.
3.6 Parental Controls
By creating Internet access policies, Parental Controls allow you to control and monitor Internet access. Parental Controls can be activated on the Home page by sliding the Filters switch in the Parental Controls column.
You can also enable or disable the function after you enter the Parental Controls page. Slide the Parental controls switch to the right [switch enabled]. When the switch is blue, parental control of websites and devices is enabled. To turn off this function, slide the switch to the left [switch disabled].
3.6.1 Websites
This function can be used to block computers or devices from accessing certain websites through the 5G Internet Gateway. The websites that have been blocked are displayed on the screen. To add a website to the block list, click Add Website and enter the website in the input field. Click Add to save your changes, or click on the [trash icon] icon to remove the selected website from the block list.
3.6.2 Devices
To add a device to the block list, click Add Device. A drop-down list [dropdown] will display the devices that are currently connected to the 5G Internet Gateway and their MAC address. Select the device that you want to block, then click Include. The devices that appear on this list will be not be able to access any of the websites listed in the Websites section.
3.7 System Settings
3.7.1 General Information
The General Information page provides device information on the 5G Internet Gateway, including the device name, IMEI, model, and more.
3.7.2 History Log
The History Log page provides various activity records of your 5G Internet Gateway. To access this page, click History Log on the General Information page.
3.7.3 Backup & Restore
The Backup & Restore page covers functions for backing up/restoring the settings on your 5G Internet Gateway and resetting it to factory settings. To access this page, click Backup & Restore on the General Information page.
3.7.4 LAN Settings
The LAN Settings page includes settings to configure advanced LAN settings (e.g., IP address, Subnet mask, DHCP) for your 5G Internet Gateway. To access this page, click LAN Settings on the General Information page.
LAN Configuration
In this section, enter the desired info in the following fields:
29. 5G Internet Gateway IP address: Specify a range of IP addresses the 5G Internet Gateway may assign to devices. The default LAN IP configuration is 192.168.0.1.
30. Subnet Mask: The subnet mask along with the previously configured IP address defines the network. The default value for subnet mask is 255.255.255.0.
31. DNS Server: Use this function to toggle whether the DNS server is set automatically or manually.
DHCP: DHCP assigns LAN IP addresses for connected devices. You can specify the range of IP addresses the 5G Internet Gateway may assign to devices. Click the DHCP switch [switch enabled] to turn the DHCP function on or off. You can also enter the desired information in the following fields:
32. DHCP Start Address: Specify the address that starts the range for the pool of IP addresses in the same subnet as the 5G Internet Gateway.
33. DHCP End Address: Specify the address that ends the range for the pool of IP addresses in the same subnet as the 5G Internet Gateway.
34. Lease Time: You can specify a period of time after which an assigned IP address will be retrieved from devices.
UPnP: For devices that support Universal Plug and Play (UPnP), enabling the UPnP function will allow automatic port forwarding that helps your UPnP devices communicate with the Internet.
Slide the UPnP switch [switch enabled] to the right to enable the feature. Slide the Enable Automatic Cleanup of Old Unused UPnP Service switch [switch enabled] to enable the automatic cleanup of invalid rules. When enabled, old and unused UPnP defined services will be removed.
35. Static Leases: Click on the Add Static Lease button to add a new one. Enter the MAC address of a device, and give each one a host name, then assign a corresponding IP address.
3.8 Diagnostic
You can perform a throughput test between two APs here. Select AP1 and AP2 and click the Run button to begin the throughput test. The results will be displayed in the Results section, which also shows Ping, throughput from AP1 to AP2 and vice versa.
Chapter 4: Product Specifications
| Category | Specifications |
|---|---|
| 5G | 5G n260/n261 5G n2/n5/n66 |
| 4G | LTE CAT16, Band 2/4/5/13/48/66 |
| Wi-Fi | 2.4GHz 802.11ax 2x2 MIMO 5GHz 802.11ax 4x4 MIMO Backward compatible with 11ac/11n/11b |
| IoT | Bluetooth® 5.0 |
| Memory | 5G Internet Gateway: DDR4 RAM 1GB Router: DDR4 RAM 1GB |
| Storage | 5G Internet Gateway: NAND 1GB Router: NAND 1GB |
| Dimensions | 220 x 220 x 86 mm |
| Weight | 1.9 KG |
| Connector | 2.5GbE LAN port × 1 DC Jack × 1 |
| Button | Multipurpose pair button x 1 Reset pinhole x 1 |
| Operating Temperature | 0 °C–40 °C |
Appendix: Installation Guide
Installation Notes
Window installation
Ensure glass is smooth and that no thermal paper is affixed.
Avoid installing in windows located above objects that could be easily damaged. Keep the area below the window clear.
Avoid installing in windows that may change shape.
Avoid installing in movable windows, unstable windows, or any windows subject to high wind gusts.
Recommended Practices
We recommend that you install the device above shoulder height.
For cleaning during re-installation, use transparent sticky tape to clean surface.
Repeated dismantling will reduce the adhesive force, and we do not recommend that you dismantle the device too often. Gecko tape plates may be repurchased on the Verizon website.
Not recommended
We do not recommend that you use the device with extension cords.
Do not hang anything from the bracket or place anything on the device.
Do not cover the device with anything (i.e. curtains).
Window Installation Steps
Step 1. Plugging in the cables
Attach the power cable to the AC adapter and plug the cable into an electrical outlet.
Step 2. Boot up and pairing
LED indicator will turn soft fade-in-out white while the device is booting up. After boot up is completed, pair the 5G Home Gateway with the My Verizon Mobile app. The device will show blinking blue until it is paired to the app.
Step 3. Signal scanning
Hold the 5G Internet Gateway close to the window to perform signal scanning. Confirm the signal orientation. The LED will change to one of the following status:
- Solid green: Good signal
- Solid yellow: Poor signal
- Solid red: No signal
Step 4. Assembling the bracket
4-1: Use window wipes to clean the chosen installation location. Note: Ensure glass is clean and completely dry.
4-2: Take out the Gecko tape plate from the box and read the instructions carefully.
4-3: Peel off the protective backing from the Gecko tape on the Gecko tape plate. Affix the Gecko tape plate on the window in the direction indicated by the arrow on the plate.
4-4: To eliminate all air bubbles use both thumbs to press in all areas where the Gecko tape makes contact with the glass. Spend at least one minute pressing (30 seconds on the upper part and 30 seconds on the lower part of it).
4-5: Place the bracket onto the Gecko tape plate by aligning with the four pegs and then press on the bracket downwards until you have the haptic feedback.
Note: When attaching the mounting bracket, make sure it is oriented in the manner shown in the image below (with the opening of the mounting slot facing up).
Step 5. Assembling the bracket with the 5G Internet Gateway
5-1: Once the bracket is securely affixed to the window, align the mounting head on the 5G Internet Gateway with the installation slot on the bracket, then push down on the device to insert the mounting head into the slot. Adjust the alignment of the 5G Internet Gateway as required, and make sure the raised nubs on the mounting head fit into the dimple holes on the inside of the slot.
5-2: Adjust the angle of your 5G Internet Gateway. Once the angle is right, turn the tab on the 5G Internet Gateway.
Step 6. Cable management
Plug in the power cable and the Ethernet cable on the bottom of the 5G Home Gateway. Use the provided cable ties to organize the cables and use the cable clips to align the cables around window frame.
Warning: Do not pull the Ethernet cable or the power cable forcefully. If not managed properly, the cables may cause the product to fall and result in serious personal injury or property damage.
