Waterdrop

Before Installation

Inspect the Package

Inspect the dispenser to ensure nothing is left out or damaged during shipping. If there are any parts cracked or broken, please feel free to contact customer service:

Tel: +1-888-352-3558 (U.S.)

Email: service@waterdropfilter.com

Specifications

Product Introduction

Parts Overview

The dispenser includes the following parts:

• Dispenser top cover
• Filter
• Touch screen (control panel)
• The spout
• Drip tray
• Tank cover
• Pure water tank
• Feed water tank

Touch Screen (Control Panel)

The touch screen displays various indicators and controls:

• TDS indicator: Displays TDS level.
• Flush indicator: Indicates flushing status.
• Water volume indicator: Shows selected water volume (e.g., 4 oz, 8 oz, 16 oz, 20 oz, MAX).
• Water volume key: Adjusts water volume.
• Favorite mode key: Sets preferred dispensing volumes.
• Water dispenser key: Dispenses water.

Status Indicators:

• Feed water tank status: Light off: Normal; Light flashing: Not installed; Light on: Pour out remaining water and refill.
• Pure water tank status: Light off: Normal; Light flashing: Not installed; Light on: Water shortage.
• Pump indicator: Light flashing: Filtering water; Light off: Complete filtering.
• Filter life indicator: Light off: Normal; Light flashing: Nearly expired; Light on: Expired.

First Use

Step 1: Filter Installation

Remove the filter packaging and install the new filter.

Step 2: Fill Feed Water Tank

Fill the feed water tank. Do not exceed the maximum water level line.

Step 3: Initial Flush

After the system is powered on, it will automatically flush the filter. When the feed water tank indicator shows "OUT" (light on), pour out remaining water and refill the water tank.

Step 4: Dispense Initial Water

The system will filter water into the pure water tank. When the water volume key flashes blue, place a container larger than 1.5L (52 oz) and press the water dispenser key to get water.

Step 5: Complete Flushing

When the pure water tank indicator shows "OUT" (light on), repeat Step 4 until the flushing of the two feed water tanks is completed or the progress shows 100%. This process takes about 20 minutes in total. The water can be drunk normally after completion.

Notes on First Use

• When the feed water tank indicator shows "OUT" (light on), lift the feed water tank, pour out remaining water, and refill the water tank.
• When using for the first time or after replacing a new filter, foam in the feed water tank is caused by the protective liquid in the new filter and is a normal phenomenon.

Operation and Settings

Dispensing Water

Step 1: Place Container

Place a glass or cup on the drip tray.

Step 2: Select Volume and Dispense

Press the water dispenser key to wake up the screen. Press the water volume key to select your desired water volume (4 oz, 8 oz, 16 oz, 20 oz, MAX).

Favorite Mode Settings

Press the water dispenser key to wake up the screen. Hold the favorite mode key for 2 seconds to select your desired volume. The system will record your selected volume.

Instant Water Filling Mode Settings

Press the water dispenser key to wake up the screen. Hold the water volume key and the favorite mode key for 3 seconds to refill the pure water tank until the pump indicator light is off.

Guidance on the Use of Pure Water Tank

1. Press and hold the button to pull the pure water tank out.
2. Return the tank to its original position. When it makes a "click" sound, it means it is installed in place.

The pure water tank has two buttons, labeled 'a' and 'b', for removal and installation.

Notes on Water Tank Use

• When the pure water tank is pulled out, the system will not be available.
• If the system is not working properly, ensure it is installed correctly.
• If the system is not used for over 48 hours, it is recommended to remove and clean it.
• Before placing the pure water tank back, clean the tank shell and bottom to avoid breeding odor.

Filter Life Reminder and Replacement Guide

A. Filter Life Reminder

Filter Model: WD-C1RF-US (Multiple Reverse Osmosis Membrane Filter)

Service Life: 12 months

Filter Status Table

B. Filter Replacement Guide

Step 1: Remove Old Filter

Turn counterclockwise and pull out to remove the old filter.

Step 2: Install New Filter

Remove the new filter from its package, rotate it clockwise, and push downwards to lock it.

Step 3: Reset Filter

Hold the filter life indicator key for 5 seconds for filter reset.

Step 4: Flushing Operation

Follow the screen display for flushing operation.

Error Display

Error Codes and Recovery

Dispenser Maintenance

• If the dispenser is not used for 2 days or more, discard remaining water in the tank.
• During daily water changes, clean the feed water tank manually (recommended weekly), including the floating ball and filter screen, to prevent limescale.
• Use a descaling agent (e.g., citric acid) to soak the feed water tank for 30 minutes monthly, then clean it. Do not use organic solvents like alcohol.
• Clean the drip tray regularly (recommended weekly) to prevent bacteria and water overflow.
• Replace the filter according to the filter life indicator light.
• Do not use steel wool, abrasive cleaners, or corrosive liquids like gasoline or acetone.

Key components within the feed water tank include the silicone cover, floating ball, and filter screen.

Troubleshooting

Common Issues and Possible Causes

Limited Product Warranty

This product comes with a one-year warranty covering defects in materials and workmanship from the original purchase date. During the warranty period, Waterdrop will replace or repair any defective part, provided the product has not been tampered with, altered, or subjected to improper use or lack of regular maintenance. Costs for repair or replacement under excluded circumstances are borne by the consumer.

This limited warranty does not cover items requiring regular replacement due to ordinary usage, such as filters and all other parts or components that require regular replacement as a result of ordinary usage.

The limited warranty applies only if the dispenser is installed, used, and maintained in compliance with all enclosed instructions and requirements.

Warranty Validity Conditions:

• Working conditions: 5-38 °C (40-100 °F)
• Feed water must have a pH between 6.5 and 8.5.
• Turbidity must be less than 1.0 NTU.
• The TDS of feed water must be less than 500 ppm.

Information or suggestions regarding applications, specifications, or standards are provided for convenience. The manufacturer assumes no liability for determining the proper equipment for your requirements, nor does it authorize others to do so. Users must verify and test the suitability of any information for their specific application.

Warranty Void Conditions:

• Cartridge filters are not replaced on the recommended maintenance schedule.
• Product purchased from someone other than Waterdrop's official website or authorized dealers, as integrity or authenticity cannot be verified.

Waterdrop's sole obligation under this warranty is repair or replacement of a non-conforming product or parts, or at its option, return of the product and a refund of the purchase price. Waterdrop's obligation does not include the cost of transportation. Waterdrop is not responsible for damage in transit; such damage claims should be presented to the carrier by the customer.

The warranties set forth herein are the only warranties made by Waterdrop with respect to the product. Waterdrop makes no other warranties, express or implied, including, but not limited to, any warranties of fitness or merchantability, except as expressly set forth above.

Safety Notice

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Safety Precautions:

• The dispenser should be placed horizontally, not upside down or diagonally.
• This dispenser is for home use only and must be used according to the specifications of this manual.
• Do not energize the dispenser if the ambient temperature is lower than 40°F (4°C) to prevent damage.
• Ensure the plug is inserted completely into the socket to avoid damage to components due to poor contact that may cause short circuit, fire, and other dangers.
• Only professional maintenance personnel should attempt to repair the dispenser when it fails. Non-professionals may be at the risk of electric shock during maintenance.
• Check whether the voltage marked on the system nameplate is consistent with that of the power supply before connecting, so as to avoid damaging components or causing a fire.
• DO NOT use wet hands to insert/pull the plug or use a damp cloth to clean the plug. These may cause electric shocks.
• Hold the plug to pull it out when unplugging, and do not pull or twist the power cord to prevent damage and cause leakage danger.
• Regularly check for damages to the power supply and power cords to avoid major accidents caused by leakage.
• Always place the dispenser in a ventilated, moisture-proof, sun-proof, and freeze-proof room. Avoid contact with corrosive substances.
• DO NOT store flammable items such as rags, paper or aerosol cans near the dispenser to reduce the chances of fire incidents. DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.