Firmware Upgrade Tool User Guide

1. Preface

1.1 About This Document

This document contains a firmware update procedure that uses the “Firmware Upgrade Tool" application software to update the firmware of the product you are using.

1.2 Legal and Safety Information

• Unauthorized copy of all or part of this guide is prohibited.
• The information in this guide is subject to change without notice.
• This document explains operations using operations performed in Windows 10 as an example.
• Kyocera is not responsible for any failures or damages that may occur resulting from conditions or usage procedures not contained in this document.

1.3 About Trade Names

• Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
• Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries.
• Linux is the registered trademark or trademark of Linus Torvalds in the U.S. and other countries.
• All other brands and product names are registered trademarks or trademarks of their respective companies. The designations ™ and ® will not be used in this guide.

1.4 About the Firmware Upgrade Tool

Firmware is software that controls a product and it is built into the product. By updating the firmware, improvements can be made to the product's security and operations can be stabilized. Kyocera recommends using this application to update the product's firmware so that you can continue to use the product safely.

1.5 System Requirements

Operating System: Windows, macOS, Linux

• Windows: Windows 11, Windows 10, Windows Server 2022, Windows Server 2019, Windows Server 2016
• Mac: macOS 14 Sonoma, macOS 13 Ventura, macOS 12 Monterey
• Linux: Ubuntu 22.04 LTS, CentOS Stream 9, OpenSUSE Leap 15.5

Memory Capacity: At least 2 GB

Execution Environment: Requires “Visual C++ Redistributable Package” (only for Windows)

Network: Wired network connection recommended

2. Firmware Update

Caution

• A network connection is required during the firmware update.
• The firmware cannot be restored to an earlier version once it has been updated.
• Do not turn off the product or disconnect the network cable during the firmware update. Additionally, the product cannot be used during the firmware update.
• Make sure that the HTTP/HTTPS port number is not blocked by a firewall or virus scanner.

2.1 Firmware Update Preparation

Perform the following before using this tool to update the firmware:

• Access the support site for your region and download the firmware file to your computer.
• Confirm the setting details of the protocol (SNMPv1/v2c, SNMPv3), and confirm that HTTP and HTTPS is enabled, for the product that is going to have its firmware updated.
• Confirm the setting details from Command Center RX. For details, refer to the Command Center RX User Guide.
• Confirm the user name and password for the Administrator that is registered on the product that is going to have its firmware updated.

Note: Confirm the user name and password for the Administrator, not for the Machine Administrator. Refer to the Operation Guide for details on the user name and password for the Administrator.

2.2 Update Product Firmware

1. Start up Firmware Upgrade Tool.
2. Click [Accept] on the “LICENSE AGREEMENT” screen.
3. Click [Browse], and select the firmware file you downloaded to your computer.
4. Click [Next].
5. Set the protocol (SNMPv1/v2c, SNMPv3) information for the product that is going to have its firmware updated.

If SNMPv1/v2c is set to On in Command Center RX:

1. Select "Use SNMP v1/v2”.
2. In "Read community,” input the SNMPv1/v2c community name.

If SNMPv3 is set to On in Command Center RX:

1. Select "Use SNMP v3".
2. In "User Name," input the SNMPv3 user name.
3. If "Authentication" is set to On in Command Center RX, select "Authentication" and input your password, then select the authentication algorithm from the "Hash" dropdown menu.
4. If "Privacy” is set to On in Command Center RX, select “Privacy” and input your password, then select the encryption algorithm from the “Encryption” dropdown menu.

6. If you are using a Windows or Mac computer and port 443 is already in use, specify the HTTP/HTTPS port number.

Note: Normally, there is no need to change the port number from "443".

7. If you are using a Linux computer and port 10443 is already in use, specify the HTTP/HTTPS port number.

8. Click [Apply].

Note: Click [Cancel] if you want to cancel the change to the settings.

9. Select the product to have its firmware updated.

If specifying the product with an IP address or host name:

1. Select "Specify IP address".
2. Input the product's IP address or host name.
3. Click [Next] and proceed to step 10.

If specifying the product by searching for it over the network:

1. Select "Local network discovery".
2. Click [Next].
3. Do one of the following:
   • If searching from all products on the network, select “Search current domain”.
   • If searching from a filtered list of all products on the network, select “Specify IP address range” and input the IP addresses.
4. Click [Next].
5. Select the product to have its firmware updated.
6. Click [Next].

Note: Click [Retry] to retry the search.

10. Click [OK].

Warning: Read the following information thoroughly. If a device is turned off or loses power during the upgrade, the device may become inoperable. See the user guide for detailed information. Do you want to continue with the firmware upgrade?

Caution: Do not turn off the product or disconnect the network cable during the firmware update. Additionally, the product cannot be used during the firmware update.

Note: If “WARNING: The device already has a new version installed.” is displayed, the update is unnecessary as the product is already running the newest version of the firmware. Click [Cancel] and end the operation.

11. Input the user name and password for the Administrator registered to the product.

Warning: You must have administrative privileges to change device settings. Enter the administrator login and password for the device.

12. Click [Login].

It will start the firmware update. When the firmware update is finished, “Upgrade completed.” will be displayed.

Note: If "Authentication failed. Verify user name and password and try again." is displayed after clicking [Login], there is an error in the user name or password that was entered in step 11. Confirm the correct user name and password.

13. Click [Exit].

3. Troubleshooting