FAQ for eufy Products

Contents

• 1. What Should I Do if My X8 Pro SES Does Not Start Dust Collection?
• 2. Why is the Anti-tangle Feature on My Robot Not Working as Expected?
• 3. What Can I Do to Improve My Robot's Anti-tangle Performance?
• 4. What Should I Do if My X8 Pro Series Fails to Return to Its Self-Empty Station/Charging Base?
• 5. Can I upgrade my X8 Pro by purchasing the Self-Empty Station separately?
• 6. How Noisy is the X8 Pro Series? A Comprehensive Guide

1. What Should I Do if My X8 Pro SES Does Not Start Dust Collection?

Issue 1: Dust Collection Not Starting

Symptom: The Self-Empty Station isn't collecting dust, a red light is on, and the voice prompt says "The dust bag is not installed in the dustbin. Please install the dust bag before starting dust collection."

Troubleshooting:

Check if the dust bag is installed and if it is properly positioned. If the dust bag is not installed, the voice prompt will indicate this.

[Image Description: Two images showing the dustbin area of the self-empty station. The left image shows the dustbin without a dust bag installed. The right image shows the dust bag correctly installed in its designated slot, with a red box highlighting its position.]

Install or adjust the dust bag as shown in the image. Close the Self-Empty Station cover, and then press the automatic dust collection icon on the eufy Clean app.

[Image Description: An image showing the dustbin area with the dust bag installed and the cover closed. Below this, a screenshot of the eufy Clean app interface is shown, indicating the robot's status.]

Issue 2: Dust Collection Cannot Continue

Symptom: The Self-Empty Station can't continue collecting dust, a red light is on, and the voice prompt says "The station's dust bag is full or there is a foreign object stuck, please check."

Troubleshooting:

• Open the Self-Empty Station lid, remove the dust bag, and check if it's full. If the dust bag is full, replace it with a new one.
• Lift the robot cover, open the dustbin cover, remove the filter, and check for any residual garbage in the dustbin that has not been emptied. Also, check if the dust collection port at the tail of the robot is blocked by a large foreign object. If a foreign object is found, remove it, reinstall the dustbin, and try dust collection again.

[Image Description: Two images showing the robot's dustbin. The top left image shows debris and a foreign object inside the dustbin. The top right image is a close-up of the dustbin opening, also showing debris and a foreign object. The bottom image shows the underside of the self-empty station, revealing the air duct with a foreign object lodged inside.]

• Turn over the Self-Empty Station and check if there is a foreign object stuck in the air duct located at the bottom. Sometimes, the blockage might be in the middle of the air duct and not visible from the bottom. In this case, remove the four screws from the air duct cover on the bottom of the station, remove the cover to check, clean the foreign object, reinstall the air duct cover with the four screws, and try dust collection again.

Note: If air duct blockages happen frequently, it is recommended to set the self-empty frequency to every 30 minutes to prevent blockages caused by too much garbage in the dustbin due to extended cleaning times.

[Image Description: Two screenshots of the eufy app's "Base Station Settings" screen, illustrating options for "Auto Empty" frequency settings, such as "After 1 clean", "Every 30 mins", "Every 45 mins", and "Every 60 mins".]

2. Why is the Anti-tangle Feature on My Robot Not Working as Expected?

There could be a few reasons why you might not be seeing the anti-tangle feature performing the way you expected:

• The suction power might be set to Quiet or Standard mode. This can result in less effective hair cleaning and more hair getting tangled on the roller brush.
• The filter in the dustbin might be blocked. If the suction power is reduced, hair cleaning can become less effective, leading to more tangled hair.
• If you're using the robot vacuum for the first time, there may be lots of hidden hair and debris under beds or sofas that are being vacuumed into the dustbin. Additionally, a full dustbin will also affect the robot's cleaning performance.
• Hair that extends beyond 30cm may present a more challenging scenario for the robot's anti-tangle feature to be effective.
• The robot's suction inlet may be blocked by large objects (like tissues or small toys) during the robot's cleaning process, which can increase the chances of hair getting tangled on the roller brush.

3. What Can I Do to Improve My Robot's Anti-tangle Performance?

To improve hair cleaning, set the robot vacuum to Turbo or Max mode. If you're using it on a carpet, please also turn on the Boost IQ feature.

[Image Description: Three screenshots of the eufy app's cleaning settings. The first shows "Suction Turbo" and "BoostIQ" enabled. The second shows "Suction Max" and "BoostIQ" enabled. The third shows "Suction Quiet" and "BoostIQ" enabled. All indicate the mop is not installed.]

If it's the first time using your robot vacuum, or if you have a large home with multiple pets, it is recommended to consider setting the robot vacuum to automatically self-empty itself every 30 minutes.

[Image Description: A screenshot of the eufy app's "Base Station Settings" screen, showing the "Auto Empty" function and frequency options like "Every 30 mins", "Every 45 mins", and "Every 60 mins".]

Check the filter for blockages every two to three days and clean it with the cleaning tool. Wash the filter with cold running water every one to two weeks (make sure to fully dry it in the sun for at least 24 hours before using it again).

[Image Description: An image of a hand holding a robot vacuum filter, with a blue cleaning tool. The filter appears to be clean.]

If the hair is longer than 30cm, increase the suction power and collection frequency to reduce the chances of tangled hair on the roller brush.

Hair tangle is a common challenge across the vacuum cleaner industry. However, the X8 Pro Series stands out with its impressive 99.7% anti-tangle rate, a significant leap from older models (around 10%) and other brands (typically below 30%).

The X8 Pro Series' performance is backed by rigorous testing. For internal reference, testing involved 0.3g of hair (0.15g of 20cm hair + 0.15g of 30cm hair) per use. After cleaning and self-emptying, the tangled hair on the roller brush was measured. This was repeated seven times to simulate a week's worth of cleaning. The standard was based on a TUV survey indicating an average household sheds about 0.3g of hair daily.

4. What Should I Do if My X8 Pro Series Fails to Return to Its Self-Empty Station/Charging Base?

It is highly recommended to run a quick test to determine if the issue is due to the location of the Self-Empty Station/Charging Base or the robot:

Place the robot within 6 ft (approx. 1.8m) in front of the Self-Empty Station/Charging Base with its front bumper facing toward it. Then, press the Home button on the robot and observe if it can successfully return. Ensure the Self-Empty Station/Charging Base icon is correctly displayed on the map. If the station shifts while the robot is cleaning, it can affect its ability to return.

• Scenario 1: If the robot still fails to return, please send a short video showing what the robot does.
• Scenario 2: If the robot is able to successfully return, then the robot is functioning normally, and the issue is most likely due to the location of the Self-Empty Station/Charging Base.

If Scenario 2 applies, please contact eufy customer support and send photos showing the surrounding environment of the Self-Empty Station/Charging Base. Additionally, try placing the station at another location according to the following recommendations:

• Make sure to start the robot from its Self-Empty Station/Charging Base.
• Install the Self-Empty Station/Charging Base against a wall and in an easily accessible location. Remove obstacles within 3 ft (approx. 0.9m) to the right and left sides, and 6 ft (approx. 1.8m) from the front.
• Consider using the waterproof pad that can be installed on the bottom of the station to affix it to the floor and prevent shifting.

[Image Description: Diagrams illustrating recommended clearance zones around the Self-Empty Station/Charging Base. One diagram shows a base with clearance zones marked: 1.6 ft (0.5m) to the left and right, and 4.9 ft (1.5m) to the front. Another diagram shows similar clearance zones.]

• Verify there are no objects in black color around the Self-Empty Station/Charging Base. If the base is placed on a carpet, try placing it on hard floors and start the robot from the new location.
• Make sure the charging pins on both the Self-Empty Station/Charging Base and the bottom of the robot are clean.
• Inspect the robot's light transmission components, including the front and rear infrared sensors, for any major scratches or dust. Wipe the infrared sensors clean with a soft cloth.

[Image Description: A close-up view of the robot's underside, highlighting the front and rear infrared sensors and the "AI.MAP" label.]

Please try reverting the map by going to Settings > Map Management and starting a new cleaning cycle to verify if the robot can successfully return to its Self-Empty Station/Charging Base without issues. If you choose to revert the map, it will restore the map to the most recent version that was last edited.

[Image Description: Two screenshots of the eufy app's "Map Management" screen. The left screenshot shows the "Manage Map" interface with options like "Multi-Map Saving" and "+ Create New Map". The right screenshot shows the "Map Management" screen with options to "Name Map", "Revert", and "Delete Map".]

If none of the suggestions resolve the issue, try deleting the current map and restarting the robot from its Self-Empty Station/Charging Base to create a new map. If the troubleshooting steps listed in this article did not resolve your issue, please send a screenshot of the eufy Clean app showing your current map. Additionally, ensure the "Activity Log Upload" feature is enabled and run the robot two to three times.

5. Can I upgrade my X8 Pro by purchasing the Self-Empty Station separately?

Absolutely, the Self-Empty Station is compatible with all X8 Pro models. All you need to do is purchase the Self-Empty Station and adapter cable. You can order them from eufy support directly.

6. How Noisy is the X8 Pro Series? A Comprehensive Guide

The X8 Pro series is designed to balance powerful cleaning performance with comfortable noise levels.

• During operation in Max mode, the noise level is approximately 62.3dB, slightly louder than a normal conversation. Activating Boost IQ in Max mode increases this to 64.2dB, still within the range of a louder conversation.
• The Self-Empty Station for the X8 Pro series has a maximum noise level of 71.6 dB, comparable to common household appliances like a vacuum cleaner or hair dryer.
• The robot's noise level is relatively low and should not interfere with daily life. Normal human communication is around 40dB, reaching 60-70dB when speaking loudly. Even at its loudest, the robot's noise is comparable to a louder conversation or background music.
• For those sensitive to noise, the X8 Pro series offers a Quiet mode operating around 60dB. You can also schedule cleaning for when you are not home.

In conclusion, while the X8 Pro series produces noise, it's designed to keep levels within a comfortable range. The slight increase in noise with higher suction power or Boost IQ is a trade-off for enhanced cleaning power.