Getting Started
Package Contents
Upon receiving your power station, please verify that all accessories are included:
- Jackery Explorer 240 Power Station
- Car Charger Cable
- AC & AC Charger Cable (2 Parts)
- User Manual
If any charger cables are missing, please contact Jackery at hello@jackery.com.
Product Inspection
- Confirm the received unit matches your order.
- Inspect the product for any signs of damage or cracks.
- Test the power station's input and output functionality.
Note: Before first use, please fully charge the Jackery Explorer 240 by plugging it into a suitable power outlet.
Product Information
Input & Output Ports
The Jackery Explorer 240 features a variety of ports for input and output:
- LCD Screen Button: Used to check battery level and status.
- LCD Display: Shows battery percentage, input/output power, and status icons.
- Car Port: A 12V DC output port.
- USB Button: Controls the USB ports.
- DC Input: Port for charging the power station using AC or solar.
- USB-A Output: Two standard USB-A ports for charging devices.
- AC Button: Controls the AC output ports.
- AC Output: Pure Sine Wave AC outlets (110V, 200W continuous, 400W surge peak).
Diagram description: A front view of the Jackery Explorer 240 showing labeled ports including DC Input, USB-A Output (x2), AC Output (x2), Car Port (12V), and buttons for LCD Screen, USB, and AC. The LCD screen displays battery level and power status.
Specifications
| Feature | Details |
|---|---|
| Capacity | 241Wh (16.8Ah/14.4V) |
| Weight | 3kg / 6.6lbs |
| Dimensions | 23 x 13.3 x 20cm (9.1 x 5.2 x 7.9in) |
| DC Input | 19V===3.42A (Supports 12-30V) |
| AC Output | 110V~ 60Hz, 1.82A; 200W max continuous, 400W surge peak |
| Car Port | 12V---10A |
| USB Output | 2 x USB-A Output: 5V---2.4A (24W max) |
| Battery Type | Lithium-ion |
| Lifecycles | ≥ 500 cycles (to 80% capacity) |
| Management System | Under voltage protection, Over voltage protection, Over current protection (charge/discharge), Short circuit protection (charge/discharge), Over temperature protection (charge/discharge), Overcharging voltage protection. |
| MPPT | Supports Solar Panel MPPT Charging |
| Technical Support | Lifetime |
| Certifications | RoHS, UN38.3, FC, WARNING |
| Operating Temperature | -10~40°C (14~104°F) |
| Recharging Temperature | 0~40°C (32~104°F) |
Recharging the Power Station
Before storage or prolonged periods of non-use, ensure the Explorer 240 is fully charged. If the battery level drops below 20%, recharge it promptly using an AC outlet or a solar panel.
Recharge Times
- Wall Charger: Approximately 5.5 Hours
- Car Charger: Approximately 6.5 Hours
- 60W Solar Panels (Optional): Approximately 7 Hours (depending on weather conditions)
- Electric Generator: Approximately 5.5 Hours
Charging with Solar Panels
Jackery recommends using the Jackery SolarSaga 60W solar panel for optimal solar recharging.
Solar Recharging Steps:
- Locate the DC interface on the back of the SolarSaga 60W.
- Connect the DC interface of the SolarSaga 60W to the DC input port of the Explorer 240.
Diagram description: Two diagrams illustrate solar recharging. Diagram A shows the SolarSaga 60W with its DC interface labeled. Diagram B shows the SolarSaga 60W connected via its DC interface to the DC input of the Explorer 240.
Using the Power Station
Checking Charge Level
The display screen shows 100% when fully recharged. Press the power button to check the remaining battery level.
Powering On/Off and Outputs
- LCD Screen Button: Press to check the remaining battery.
- AC Button / DC 12V Button / USB Button: Press the respective button to turn outputs on or off. Outputs will not turn off automatically and will drain the battery if left on.
Note: For power saving, the Explorer 240 will automatically turn off after 12 hours if the total output is below 10W.
LCD Screen Information
- Power Level Percentage: Check battery level by pressing the display button. If the battery is low, charge it. The LCD screen may flicker approximately 10 times when capacity drops to 20% or 10%.
- Power of Input/Output (W): Ensure the total power consumption of connected devices is less than 200W. If the total output exceeds 200W, the unit will shut off.
- Low & High Temperature Alarm: The E240 operates between -10~40°C (14~104°F). If the operating temperature is outside this range, the unit may stop working.
Other Functions
- Resetting the Explorer 240: To reset the battery, please try holding the display power button for 8 seconds. This is useful when the power station is not working properly.
- Fan Operating Principle: The E240 uses intelligent temperature control. The fan activates only when the internal temperature rises to a certain degree, typically when the AC output is in use.
Attention: LCD Screen Symbols
If the power station is operated improperly, specific symbols may appear on the LCD screen:
- Battery has been drain out: Indicates the battery is depleted. Recharge to 100%. It is recommended to recharge before the power drops below 15%.
- Battery was overcharged: Indicates the battery was overcharged. Hold the display power button for 8 seconds to reset the battery and then attempt to charge again.
- High/Low Temperature: Indicates the battery is being used in extreme temperatures. Charge, use, and store the E240 within an ambient temperature of 0-40°C (32-104°F).
- Over-loaded: Indicates the power station is overloaded. Check the power consumption of your connected devices and hold the display power button for 8 seconds to reset the battery.
Diagram description: The LCD screen shows input and output power levels and a battery percentage indicator. Symbols for low battery, overcharge, high/low temperature, and overload are depicted with accompanying explanations.
Appliance Run Time Examples
The running time for various devices is estimated based on laboratory conditions. Actual working time can be calculated as: 241Wh * 0.85 / operating power of your device.
| Device | Power Consumption | Estimated Run Time |
|---|---|---|
| Drone | 90W max | About 4 Recharges |
| Motion Camera | 5W max | About 44 Recharges |
| 12" MacBook | 30W | About 3 Recharges |
| Smartphone | 18W max | About 24 Recharges |
| 32" TV | 60W | About 3.5 Hours |
For Inductive Load Devices
Inductive Loads (also known as Lagging Loads or Power Factor Loads) are AC loads where the alternating current lags behind the alternating voltage. These devices often have an instant start power requirement, typically 3 times the continuous running power. When connecting such devices, ensure the Explorer 240 can handle the initial surge power.
Troubleshooting
Problem With Input (AC/DC)
If the power station is not charging correctly via AC or DC input:
- Check that the charger cable and power station are securely connected and that the charger indicator light is on.
- Ensure the original charger is being used.
- Verify the charging indicator on the power station is active and the screen displays charging power.
- Try using the provided car charging cable for charging.
Problem With Solar Charging
Using Jackery Solar Panel:
- Ensure all connections are secure.
- Use a soft cloth to clean dust and dirt from the solar panel surface.
- Test under strong midday sunlight, ensuring no shadows fall on the panel. You may need to unplug and replug the panel several times.
Using Other Brand Solar Panel:
- Ensure all connections are secure.
- Use a soft cloth to clean dust and dirt from the solar panel surface.
- If the E240 charges correctly with an AC charger but not with a solar panel, the issue may be with the solar panel itself.
Problem with Output (AC/DC/USB)
If AC, DC, or USB outputs are not functioning correctly, try holding the display power button for 8 seconds to reset the battery and then attempt to charge.
Problem With LCD Screen
If the LCD screen is not working or displays inaccurate input/output numbers, try holding the display power button for 8 seconds to reset the battery and then attempt to charge.
Customer Support
For any issues with the power station, please contact Jackery customer support at hello@jackery.com. To expedite your inquiry, please provide:
- Amazon order number / Web order number
- Description of the issue
- Serial Number (S/N) code
- Pictures or video if applicable
Product Guidelines
- Recharge the battery every 3 months to at least 50% if not in use.
- It is recommended to recharge the battery before it drops below 15%.
- Charge the E240 within an ambient temperature of 0-40°C (32-104°F). Discharge temperature range is -10-40°C (-4~104°F). Storage temperature range is -20-45°C (-4~113°F).
- Keep the battery laid flat during use, charging, and storage.
Frequently Asked Questions (FAQ)
- Q1: What devices can Explorer 240 power?
- A: The AC output port can power devices that operate at less than a total of 200 Watts.
- Q2: Can the Explorer 240 be charged while using?
- A: Yes, the Explorer 240 supports pass-through charging. However, this is not recommended as it may cause damage to battery life.
- Q3: Can the E240 be used as a UPS (Uninterruptible Power Supply)?
- A: No, the E240 cannot be used as a UPS. You need to manually press the power button to turn on AC/USB/DC outputs; it does not turn on and off automatically.
- Q4: How to know the working times for my device?
- A: Working time = 241Wh * 0.85 / operating power of your device.
- Q5: Does Explorer 240 include a built-in MPPT controller?
- A: Yes, all Jackery power stations have a built-in MPPT controller.
- Q6: How do I know the E240 is charged?
- A: Refer to the LCD Battery Display to check the charge level of the Explorer 240.
- Q7: Can I keep this charged up by keeping it plugged in all the time in case of power outage?
- A: Yes, you can keep the battery plugged in to charge. Keeping it plugged in will not cause damage to the battery.
- Q8: Can I use it indoors?
- A: Yes, the E240 is safe to use indoors.
- Q9: Why does it take so long to charge the power station from 99% to 100%?
- A: Charging occurs in stages. Initially, at a low power (constant current stage), charging power is highest. As the battery voltage increases, it enters a constant current stage where charging power gradually decreases to reach full capacity. This final stage takes longer.
- Q10: Can I find any video about recharging the E240?
- A: Please check the following instructions: Go to jackery.com, click "Support", then choose "FAQ", and check "Product Video".
- Q11: Are the output ports regulated, and if so, which ones are regulated?
- A: All output ports of Jackery power stations are regulated. The voltage will not change as the battery power decreases.
- Q12: Can the battery inside be replaceable?
- A: No, the batteries inside of Jackery power stations are not replaceable.
For more questions, please visit jackery.com, click "Support", and then choose "FAQ".
Warranty Information
Note: Warranty is provided for buyers who purchased on Amazon (Jackery Inc) or the Jackery website.
Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period, subject to exclusions.
Warranty Period
The warranty period for Jackery power products is 24 months, measured from the date of purchase by the original consumer purchaser. A sales receipt or other reasonable documentary proof is required to establish the warranty start date.
Exchange
Jackery will replace any Jackery product that fails to operate during the warranty period due to a defect in workmanship or material, at Jackery's expense. A replacement product assumes the remaining warranty of the original product.
Limited to Original Consumer Buyer
This warranty is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Exclusions
Jackery's warranty does not apply to:
- Products that are misused, abused, modified, damaged by accident, or used for purposes other than normal consumer use as authorized in Jackery's product literature.
- Attempted repairs by anyone other than an authorized facility.
- Products purchased through an online auction house.
- Battery cells unless the battery is fully charged within seven days after purchase and at least once every 3 months thereafter.
Customer Support & Warranty Registration
To obtain warranty service, contact customer service at hello@jackery.com.
How to Register the Item and Get the Warranty:
- Go to jackery.com.
- Click "Support", and then choose "Register Product".
- Fill in the required information form and submit.
You will receive a total of 36 months warranty upon successful registration.
Contact Information
Customer Support: hello@jackery.com
Phone: 1-888-502-2236 (Mon-Fri 9:00AM - 6:00PM PST)
Website: www.jackery.com
Social Media: Jackery Inc. (represented by icons for website, email, phone, Twitter, Facebook, Instagram, YouTube)
