Hisense Australia Air Conditioner Manufacturer's Warranty

What is covered by this Warranty?

1. This Warranty automatically applies to any new Hisense branded air conditioner purchased in Australia from an authorised Hisense seller.
2. Products are warranted to be free from defects in materials and workmanship for the applicable Warranty Period.
3. During the Warranty Period, Hisense will repair or replace, at its option and cost, the Product or any part of the Product that Hisense determines to be defective, upon request by the original purchaser.
4. Hisense may choose to repair or replace a defective Product or part with a product/part of a like kind and quality. Refurbished goods or parts may be used for repairs.
5. Service Coverage Area: If the Product is located within 25km of an Authorised Retailer, Hisense will arrange for a qualified repair technician to attend the location at Hisense's cost. If the Product is located outside this area, the owner must reimburse Hisense for all reasonable transportation and travel expenses incurred by Hisense. Owners are responsible for costs incurred in delivering or collecting the Product from an Authorised Repairer.
6. Service Coverage Hours: Hisense makes no warranty regarding the time it takes to finalise a claim. If warranty services are requested outside Hisense's standard hours (9am-5pm, Monday-Friday), an additional fee may apply.
7. Plumbed Products: For products requiring connection by a qualified plumber, installation and water connection must be completed by a licensed plumber in accordance with the user guide.
8. Australian Consumer Law: Hisense goods come with guarantees that cannot be excluded under the Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Goods also have a right to repair or replacement if they fail to be of acceptable quality and the failure does not amount to a major failure.

How long does the Warranty last for?

1. Subject to clause 10, the applicable Warranty Period is:
   • a. for the Product (other than accessories): 3 years; or
   • b. for accessories (e.g. remote control, filters): 12 months,
   from the date of purchase shown on the original invoice. If the Product is used for business purposes and Hisense determines there has been excessive or abnormal use, the Warranty Period is 12 months from the purchase date.
2. The Warranty is automatically voided if:
   • a. the Product's original serial number is removed, damaged or modified;
   • b. the original purchaser sells, transfers or rents the Product to another person;
   • c. there is unauthorised access to the internal hardware or firmware of the Product;
   • d. the Product was not properly installed by a licensed electrician or licensed plumber (as required) or was repaired or tampered with by an unauthorised person; or
   • e. you fail to pay any money owed for non-Warranty work requested by you.

What is not covered by the Warranty (exclusions)?

1. The Warranty does not apply to damage or failure caused by:
   • a. physical force, accident, neglect, misuse, or an "act of God";
   • b. "fair wear and tear" or excessive use (including use in an area where the Product's capacity is insufficient);
   • c. use not in accordance with the Product's user guide, including inadequate servicing;
   • d. incorrect or poor installation, including installation by an unauthorised person;
   • e. repairs carried out by an unauthorised person or the use of defective or incompatible parts or accessories;
   • f. interference from or to other products and/or sources;
   • g. environmental conditions, including dirt, dust, rodents, insects, rust, corrosion and salt build-up;
   • h. overheating due to incorrect positioning (e.g. inadequate ventilation) or incorrect drainage; or
   • i. power surges or spikes, incorrect power current, voltage fluctuation or amperage fluctuation.
2. Costs relating to the installation or maintenance of the Product or any connected equipment.
3. The cost of replacing consumables (e.g. filters, remote control batteries).
4. Cosmetic or structural items.
5. Non-Warranty repairs: Repairs or services outside the terms of the Warranty can be carried out at your request and cost, with costs and payment methods agreed prior to commencement.
6. No loan products: Hisense does not provide loan products/equipment while a warranty claim is being assessed or resolved.

Making a claim under the Warranty

Warranty Claims Procedure:

1. To make a claim, provide proof of original purchase (invoice) and proof of installation by a licensed electrician and/or licensed plumber (as required) (licensed installer), and ensure the original serial number is attached to the Product.
2. You may be charged a call-out fee of AUD125 including GST if you do not provide proof of original purchase, proof of installation by a licensed installer, or the original serial number is not attached.
3. Hisense liability: To the maximum extent permitted by law, Hisense accepts no liability for any loss or damage to items lost, damaged, or stolen during freight, transport, or storage; to third party hardware or software; to programs, data or information stored on the Product or any media; or arising from loss of use, profits or revenue, or any indirect or consequential loss or damage. Any warranty, guarantee, condition, representation, undertaking or other right that would be guaranteed or implied by law or otherwise imposed by statute, common law, equity, trade, custom or usage, and which is not expressly included in this Warranty, is excluded to the extent permitted by law.

What happens if no defect is found?

No Fault Found Fee: If Hisense determines, acting reasonably, that the Product does not contain a defect, or the repair or fault is not covered by this Warranty, you will be charged a "No Fault Found Fee" of at least AUD125 including GST. Additional charges may apply for third party device configuration.

Warranty Claims Procedure

3 YEARS WARRANTY

Upon calling the Hisense Warranty centre, you will be issued a JOB NUMBER, along with the details of your nearest Hisense Authorised Repairer.

Any questions call our hotlines

PLEASE REFER TO THE TROUBLESHOOTING GUIDE AT THE END OF USER MANUAL

Service Procedure

When calling, please be in front of the product and ensure you have:

1. Proof of purchase;
2. Proof of installation by a licensed electrician and/or plumber (as required for the proper installation of your Product);
3. The Product's serial number; and
4. The physical address where the Product is located.

You are required to email or post a copy of your original proof of purchase and proof of installation prior to your Warranty claim being processed.

Call 1800 447 367 between 8:30AM – 7:00 PM Mon. to Fri. and 9AM – 5PM Sat and Sun exc public holidays.

Email: service.au@hisense.com

Address: PO Box 360, Ferntree Gully, Victoria 3156

The times above are times in Melbourne, Victoria.