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EU Platform-to-Business (P2B) Rapport 2024

För perioden 1 januari 2024 till 31 december 2024

Övergripande Klagomålsfrekvens

7,1% av alla interaktioner med EU-säljpartners var klagomål.

Klagomål från säljpartners efter ämne

Följande är en sammanfattning av klagomål från säljpartners uppdelat efter ämne:

Produktvisningar & Produktsidor: 75,6%
Frakt & Slutförande av beställning: 15,1%
Registrering & Kontoåtkomst samt Inställningar: 5,4%
Reklam och Tilläggstjänster: 3,9%

Lösning och Medling

Totalt mottogs 308,154 klagomål i EU.
I genomsnitt löstes klagomål på 5,6 dagar i EU.
82% av klagomål från säljpartners i EU löstes till säljpartners belåtenhet.
I EU mottog Amazon 172 medlingsförfrågningar från säljpartners, varav endast 0 gick vidare till medling.

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SE P2B EU Dashboard 2024 Microsoft Excel 2019

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