Narwal Freo X Ultra Robot Vacuum and Mop User Manual

Introduction

Dear user, Thank you for choosing Narwal. To ensure the best experience possible, please read this manual and related illustrations carefully before using our product and save it for future reference. Due to continuous updates, the actual product may not be completely consistent with the description in the manual, please refer to the actual product.

In case of any problem during operation, please consult Narwal for after-sales customer services using the following contact information:

• Call the Narwal Customer Service Center at 1-866-939-2153 (9:00-18:00 PT).
• Chat with customer service on narwal.com or contact us at support@narwal.com.
• Join Narwal's Facebook group for questions, user connections, and events: [Scan QR code to join Narwal's Facebook group].
• Download the Narwal app in advance to get familiar with more functions and enjoy a more convenient smart life: [Scan QR code to download the Narwal app].

Wish you happy cleaning with Narwal!

Important Safety Instructions

When using an electrical robot, basic precautions should always be followed. READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.

WARNING: To reduce the risk of injury or damage, read the following safety precautions before setting up, operating, and maintaining your robot.

WARNING - To reduce the risk of fire, electric shock, or injury:

• Do not leave the appliance unattended when plugged in. Unplug it from the power outlet when not in use and before servicing.
• This appliance is provided with double insulation. Use only genuine replacement parts.

Servicing of Double-Insulated Appliances

A double-insulated appliance is marked with "DOUBLE INSULATION" or "DOUBLE INSULATED" or the double insulation symbol (square within a square). In such appliances, two insulation systems are provided instead of grounding. Servicing requires extreme care and knowledge, and should be done only by qualified service personnel. Replacement parts must be identical to the parts they replace.

General Safety Precautions

• Do not allow to be used as a toy. Supervise children, pets, and the elderly when the robot is operating.
• Do not sit, stand, or place any object on your robot or the base station.
• Only use as instructed in this manual.
• Only use accessories recommended or sold by the manufacturer.
• Your robot is not water-proof. Do not spray or pour liquids on it. Dry immediately if liquid spills.
• For INDOOR use ONLY. Do not use in outdoor, commercial, or industrial environments.
• Do not use on wet surfaces or surfaces with standing water.
• Do not use if damaged, not working properly, dropped, left outdoors, or in contact with water.
• Do not use with a damaged cord or plug.
• To unplug, grasp the plug, not the cord. Turn off all controls before unplugging.
• Not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless supervised or instructed by a person responsible for their safety.
• To reduce the risk of fire and electric shock due to internal component damage, use only NARWAL cleaning fluid intended for this appliance.
• Place cords from other appliances out of the cleaning area.
• Do not operate in an area with lit candles or fragile objects on the floor.
• Do not allow children to sit on the vacuum.
• Recharge only with the charger specified by the manufacturer.
• Under abusive conditions, liquid may be ejected from the battery; avoid contact. Flush with water if contact occurs. Seek medical help if liquid contacts eyes.
• Do not use a damaged or modified battery pack or appliance.
• Do not expose an appliance to fire or excessive temperature.
• Follow all charging instructions and do not charge outside the specified temperature range.
• Only use with the specified base station (Model: YJCB015) for charging.
• Do not use or store in extremely hot or cold environments. Operating temperature: 0°C/32°F to 35°C/95°F. Storage temperature: -20°C/-4°F to 70°C/158°F. Charging temperature: 5°C/41°F to 30°C/86°F. Keep away from fire or places > 130°C/266°F.
• Keep the front side of your robot facing upward at all times when transporting, moving, operating, or replacing components. The robot may be damaged if turned upside down.
• Do not expose your robot to direct sunlight.

Operating Your Robot

• Do not handle the plug or robot with wet hands.
• Ensure clearance of 1 meter / 3 feet for a 180° range in front of the base station.
• Before using, pick up objects on the floor: cables, papers, clothing, fragile items.
• Ensure no sharp objects (blades, scissors) are in the cleaning area.
• Remove lit candles and fragile items from furniture tops.
• Ensure operation on indoor flat floors with no stairs or barriers higher than 15 mm / 0.5 inch. Use barriers or "no-go" areas for cliff edges.
• Watch your step to avoid stepping on the robot.
• Take care of babies, children, pets, the blind, and the elderly. Never operate in a room where an infant or child is sleeping.
• Ensure network access for viewing robot status via the APP.
• Do not move the robot randomly; it may cause positioning failure. Rearranging furniture may prompt map recreation.
• Keep hair, loose clothing, fingers, and body parts away from openings and moving parts.
• Do not allow the robot to clean large objects that may clog it (stones, large paper).
• Turn off power and manually remove obstacles if the robot gets blocked.
• Do not put objects into openings. Keep openings free of dust, lint, hair, etc.
• Do not use to pick up flammable or combustible materials (gasoline, toner) or use in areas where they may be present.
• Do not use to clean anything burning or smoking (cigarettes, matches, hot ashes).
• Do not use in explosive or volatile areas (e.g., gas station).
• Stop using and turn off power if a liquid leak is encountered. Contact after-sales.
• In cleaning mode, add specified detergent to the clean water tank. Non-designated detergent may cause damage.
• Be careful of wet floors after mopping to avoid slipping. Overflowed water in the base station is normal during mopping.
• Clean excess water with a dry towel. Do not pull the plug or disconnect power during mop washing and drying.
• Use extra care when cleaning on stairs.
• Do not use without dustbox and/or filters in place.
• Prevent unintentional starting. Ensure the switch is off before connecting the battery pack, picking up, or carrying the appliance. Do not touch the power switch while holding the robot or base station. Do not hold while charging.
• Disconnect the battery pack before adjustments, changing accessories, or storing.
• For product safety, service must only be performed by a qualified repair person using identical replacement parts.

SAVE THESE INSTRUCTIONS

Cleaning and Maintenance

• Turn off power before cleaning or maintenance.
• Empty dustbox and dirty water tank promptly after alerts due to limited capacity.
• Unplug the base station if not used for a long period.
• Do not attempt to repair the robot or battery pack except as indicated in instructions.
• Do not disassemble or modify the robot or software. Only authorized personnel can replace faulty components.
• Do not use a wet cloth or liquid to wipe the robot body.
• Clean the side brush and dirty water tank after operation. Keep water level below MAX in the dirty water tank.
• Do not incinerate the robot, even if damaged, as batteries can explode.
• Dispose of the robot according to local regulations for recycling and disposal.

Battery, Power Cord and Charging Warnings

• Use only 100V AC-240V AC input power.
• Improper battery use may result in fire or explosion. Do not heat, disassemble, puncture, destroy, or incinerate the battery.
• Do not charge for a prolonged time.
• Check the battery pack for damage or leakage before each use. Do not charge damaged or leaking packs.
• Avoid contact with liquid ejected from the battery under extreme conditions. Rinse with water if contact occurs. Seek medical help if liquid contacts eyes.
• Use only specifically designated battery packs.
• Take care not to damage the power cord. Do not pull or carry by the cord, use as a handle, close a door on it, or pull around sharp edges.
• Do not touch the power cord connector with wet fingers.
• Do not run the robot over the power cord.
• Keep the power cord away from hot surfaces.
• Turn off all controls before unplugging. Grasp the plug, not the cord.
• Do not use a damaged power cord. Replace only by the manufacturer or authorized agent.
• When the battery pack is not in use, keep it away from small metal objects (paper clips, coins, keys) that can short the terminals.
• Recharge only with the specified charger.

Laser Safety

The laser distance sensor meets standards for Class I Laser Products (IEC 60825-1:2014) and will not generate hazardous laser radiation.

This equipment complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

1. Product At A Glance

1.1 What's in the box

Main parts

• Robot (includes dust bag ×1, mopping module ×2)

Accessories

• Base Station (includes cleaning base ×1, cleaning tray ×1, clean water tank ×1, dirty water tank ×1)
• Base station power cord ×1
• Antibacterial detergent ×1
• Disposable dust bag ×2
• Dust bin ×1
• Mop pad ×2
• Mop base ×2
• Side brush ×2

1.2 Robot

Front (top cover closed)

• Radar positioning sensor
• Recall button
• Start/Stop button
• Structured light edge sensor

Front (top cover open)

• Top cover
• RESET button
• Top cover magnet slot
• Structured light forward sensor
• Bumper sensor
• Dust bin
• Dust bag filter
• Dust bag snap
• Disposable dust bag
• Dust bin open button

Bottom

• Infrared antidrop sensor ×5
• Ultrasonic carpet sensor
• Nameplate S/N included
• Anti-tangle silent roller brush
• Mopping module ×2
• Mop pad ×2
• Mop base ×2
• Side brush ×2

1.3 Base station

Front (lid closed)

• Freo Mode On/Off button
• Recall/Exit button
• Base Station indicator
• Touch panel
• Child Lock indicator
• Mop Washing & Drying button
• Start/Stop button

Front (lid open)

• Base station lid
• Dirty Water Tank
• Base station handle
• Clean Water Tank
• Clean water tank sponge filter

Back

• Power interface

Other Base Station Components

• Cleaning tray
• Cleaning base
• Drive wheel ×2
• Caster

1.4 Buttons and indicators

Robot buttons

Base station buttons

Robot Indicator

Base Station Indicator

2. Get Ready Before Use

Install the side brushes

Press side brushes into the slots as indicated by color until they click into place.

Place the base station

Place the base station against the wall near the socket. Leave an open space of at least 1.0m in front of the base station for the robot to enter and leave. Avoid placing it tilted or with obstructions like table legs, curtains, or ornaments, which may trigger obstacle avoidance.

Place the antibacterial detergent

The robot can kill bacteria on the floor with antibacterial detergent when mopping.

• Turn the antibacterial detergent upside down and insert it into the slot (DO NOT remove the cap). The detergent bottle is properly in place when fixed without tipping over.
• You can set in the App whether to add antibacterial detergent automatically when mopping.

Add clean water

Before mopping, add water to the clean water tank for mop washing.

• Lift the base station lid. Take out the clean water tank, snap it open, and fill with clean water (DO NOT exceed the MAX water level mark).
• Snap the tank shut and put it back into the base station.

Note: DO NOT add any third-party detergents or disinfectants into the clean water tank to avoid product damage.

Boot settings

Plug the power cord of the base station into the socket. The base station indicator illuminates to show it is powered on.

Connect and bind the robot in the App

Download the Narwal App. Add the robot on the App home screen and follow the instructions for connecting and binding.

3. How to Use

Before using the robot, ensure installation and base station setup are complete.

3.1 Organize the home environment

• Put away clutter on the floor: scattered cables, rags, slippers, clothes, books.
• Open room doors to be cleaned and arrange furniture to maximize cleaning space.
• Leave other doors closed and install fences to prevent the robot from entering elevated or low areas.
• The maximum obstacle crossing height is 20 mm. The robot cannot enter rooms with a threshold height over 20 mm. Consider purchasing a Narwal Threshold Ramp for better obstacle navigation.
• DO NOT stand in front of the robot, on thresholds, or in narrow aisles to avoid omissions.

3.2 Mapping

Before cleaning a new home, the robot needs to explore and create a map. Trigger mapping by short pressing the [Start/Stop] button on the base station or tapping "Start Mapping" in the App before first-time cleaning.

Note:

• Maps can be edited in the App after creation.
• Do not move the base station after mapping; otherwise, you will need to restart mapping.
• If large furniture is rearranged, creating a new map is recommended.

3.3 Cleaning

Select cleaning modes

The product offers four modes: Vacuum, Mop, Vacuum and Mop, and Vacuum then Mop. Adjust parameters like cleaning cycles, suction, and mop humidity in the App.

Set Freo Mode

Freo Mode is an intelligent cleaning assistant. When enabled, the robot can:

• Set cleaning parameters based on sensor data.
• Enhance edge and corner cleaning.

Enable Freo Mode via the App or by short pressing the [Freo Mode On/Off] button on the base station. The blue indicator signifies Freo Mode is on.

Start cleaning task

Start cleaning via:

• Tapping [Start Cleaning] in the App.
• Short pressing the [Start/Stop] button on the robot (defaults to Vacuum Mode).
• Short pressing the [Start/Stop] button on the base station (defaults to Vacuum and Mop Mode).

Note: Adjust cleaning modes and parameters in the App.

Pause/resume current task

Pause or resume tasks via:

• Tapping [Pause]/[Resume] in the App.
• Short pressing the [Start/Stop] button on the robot.
• Short pressing the [Start/Stop] button on the base station.

Mop washing

If multiple mopping runs are set or the cleaning area is large, the robot will automatically return to the base station for mop washing. The number of returns can be modified in the App before cleaning starts but not during a task.

End current task

The robot returns to the base station upon task completion. View cleaning reports in the App.

Manually end the task (robot returns for self-cleaning) via:

• Tapping [Finish] in the App.
• Short pressing the [Recall] button on the robot.
• Short pressing the [Recall] button or long pressing the [Start/Stop] button on the base station for 2s.

Drying and disinfection

After the last mopping run, the robot returns for mop washing and drying. Drying time is adjustable in the App. Manually start mop washing and drying via:

• Tapping [Mop Washing & Drying] in the App.
• Short pressing [Wash & Dry] on the base station.

4. Parameters

4.1 Specifications

5. Warranty and Maintenance Policies

Narwal offers a Limited Warranty that does not affect statutory consumer rights. This warranty applies to Narwal products purchased in the United States for own use, not for resale. The latest policy is available on Narwal.com. The English version prevails in case of translation conflicts.

One (1) Year Limited Warranty

Narwal warrants products against material and workmanship defects under normal use for one (1) year from the date of delivery. This includes user manuals and specifications.

How to Obtain Warranty Service

If a product fails during the warranty period, contact support@narwal.com or submit a request via Narwal.com. Provide the serial number and proof of purchase.

Warranty service is available only in the respective Narwal service regions where the product was purchased.

What Narwal Will Do

Narwal will, at its option, repair or exchange the product with new or refurbished parts/products that are equivalent or upgraded. The warranty period is not extended by repairs or replacements. Repaired/replaced parts become Narwal's property.

Customers may need to ship the product for examination. Narwal covers repair/replacement costs if the issue falls under warranty. Costs for shipping outside the US, customs, and related risks are borne by the customer. If the product is not covered, charges for postage, labor, and materials may apply. Narwal may use new, equivalent to new, or refurbished products/parts for repairs/replacements.

What's Not Covered

The Limited Warranty does not apply to:

• Normal wear and tear (including batteries).
• Damage from rough handling, accidents, misuse, neglect, fire, water, lightning, or acts of nature.
• Tampered or short-circuited batteries, or batteries used in non-specified equipment.
• Non-compliance with product instructions.
• Willful damage, neglect, or negligence.
• Use of unauthorized spare parts or consumables.
• Alterations or modifications by the customer or unauthorized third parties.
• Inadequate packaging for transportation.
• External causes beyond reasonable control (power fluctuations, ISP service issues, wireless network problems).
• Weak or inconsistent wireless signal strength at home.
• Products purchased from unauthorized distributors.
• Consumable items (list available on Narwal.com).

The warranty is invalid if the serial number is removed/altered or if the customer breaches warranty terms.

Limitation of Liability

This Limited Warranty is the sole and exclusive remedy and liability for product defects. It replaces all other warranties, express or implied. Narwal is not liable for data loss, loss of profit, business, contracts, revenues, anticipated savings, increased costs, or any indirect, consequential, or special damages, to the maximum extent permitted by law. Narwal's liability is limited to the product's purchase value, except in cases of gross negligence, intentional misconduct, death, or personal injury resulting from Narwal's proven negligence.

5.5 Warranty Card

User Name:

Address:

Phone No.:

Product Name and Model Number:

Serial Number:

Purchase Date:

5.6 Maintenance Record

Yunjing Intelligence Innovation (Shenzhen) Co., Ltd. :A2901 :GB 4706.1-2005GB 4706.7-2014GB 4343.1-2018GB 17625.1-2022 :