Narwal Freo X Ultra Robot Vacuum and Mop User Manual

Model: YJCC015

Dear User

Thank you for choosing Narwal. To ensure the best experience possible, please read this manual and related illustrations carefully before using this product and save it for future reference. Due to continuous updates, the actual product may not be completely consistent with the description in the manual; please refer to the actual product.

In case of any problem during operation, please consult Narwal for after-sales customer services using the following contact information:

Call the Narwal Customer Service Center at 1-866-939-2153 (9:00-18:00 PT).
Chat with customer service on narwal.com or contact support@narwal.com.
Scan the QR code (excluded) on the right to join Narwal's Facebook group for questions, user connection, and events.

Scan the QR code (excluded) on the right to download the Narwal app in advance, get familiar with more functions, and enjoy a more convenient smart life.

Wish you happy cleaning with Narwal!

Important Safety Instructions

When using an electrical robot, basic precautions should always be followed. READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.

To reduce the risk of injury or damage, read the following safety precautions before setting up, operating, and maintaining your robot.

To reduce the risk of fire, electric shock, or injury:

Do not leave the appliance unattended when plugged in. Unplug it from the power outlet when not in use and before servicing.
This appliance is provided with double insulation. Use only genuine replacement parts. See instructions for Servicing of Double-Insulated Appliances.
Servicing of Double-Insulated Appliances: A double-insulated appliance is marked with "DOUBLE INSULATION" or the double insulation symbol (square within a square). In such appliances, two insulation systems are provided instead of grounding. No grounding means is provided, nor should a means for grounding be added. Servicing requires extreme care and knowledge, and should be done only by qualified service personnel. Replacement parts must be identical to the parts they replace.

General Precautions

Do not allow the robot to be used as a toy. Small children, pets, and the elderly should be supervised when your robot is operating.
Do not sit, stand, or place any object on your robot or the base station.
Only use as instructed in this manual.
Only use accessories recommended or sold by the manufacturer.
Your robot is not water-proof. Do not spray or pour liquids on your robot. If liquid spills on your robot, dry immediately.
For INDOOR use ONLY. Do not use your robot in outdoor, commercial, or industrial environments.
Do not use your robot on wet surfaces or surfaces with standing water.
Do not use your robot or base station if it is damaged, not working properly, has been dropped, left outdoors, or comes into contact with water.
Do not use with a damaged cord or plug.
Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord. Turn off all controls before unplugging.
This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use by a person responsible for their safety.
To reduce the risk of fire and electric shock due to internal component damage, use only NARWAL cleaning fluid intended for use with this appliance. See the Cleaning Fluid section of this manual.
Place cords from other appliances out of the area to be cleaned.
Do not operate the vacuum in an area with lit candles or fragile objects on the floor.
Do not allow children to sit on the vacuum.
Recharge only with the charger specified by the manufacturer. A charger suitable for one battery pack may create a fire risk with another.
Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact occurs, flush with water. If liquid contacts the eyes, seek medical help.
Liquid ejected from the battery may cause irritation or burns. Do not use a damaged or modified battery pack or appliance.
Do not expose an appliance to fire or excessive temperature.
Follow all charging instructions and do not charge the battery pack or appliance outside the specified temperature range. Charging improperly may damage the battery and increase fire risk.
Only use with the base station (Model: YJCB015) for charging.
Do not use or store your robot in extremely hot or cold environments. Do not operate below 0°C/32°F or above 35°C/95°F. Do not store below -20°C/-4°F or above 70°C/158°F. Charge between 5°C/41°F and 30°C/86°F. Keep away from fire or places with temperatures higher than 130°C/266°F.
Keep the front side of your robot facing upward at all times when transporting, moving, operating, or replacing components. Your robot may be damaged if turned upside down.
Do not expose your robot to direct sunlight.

Operating Your Robot

Do not handle the plug or your robot with wet hands.
Ensure a clearance of 1 meter / 3 feet for a 180° range in front of the base station.
Before using your robot, pick up objects on the floor, including clothing, scrap papers, cords for blinds or curtains, power cords, and any fragile objects. If your robot passes over a cord, an object could be pulled off a table or shelf. Ensure no sharp objects are in the cleaning area.
Remove lit candles and fragile items from furniture tops before operating. Your robot may hit furniture and knock items off.
Ensure your robot operates on indoor flat floors and that there are no stairs or barriers higher than 15 mm / 0.5 inch in areas to be cleaned. If there is a cliff edge due to a step or stairs, ensure the robot can detect it without falling, or specify a no-go area. Ensure physical barriers are not trip hazards.
The robot moves automatically; watch your step to avoid stepping on it.
Take care of babies, children, pets, the blind, and the elderly if they are near an operating robot. Never operate in a room where an infant or child is sleeping.
Ensure network access for viewing robot status via the APP on your phone.
Do not move the robot randomly, as it will result in positioning failure. If items in the cleaning area (e.g., couch, table) are moved after map creation, the robot may create a new map, which is normal.
Keep hair, loose clothing, fingers, and all body parts away from openings and moving parts.
Do not allow your robot to clean large objects like stones or large pieces of paper that may clog it.
Your robot may get blocked by objects. Turn off the power and manually remove the obstacle.
Do not put any object into openings. Keep openings free of dust, lint, hair, and anything that may reduce airflow.
Do not use your robot to pick up flammable or combustible materials (e.g., gasoline, toner) or use in areas where they may be present.
Do not use your robot to clean anything burning or smoking (e.g., cigarettes, matches, hot ashes).
Do not use your robot in explosive or volatile areas or areas prone to static electricity (e.g., gas stations).
If you encounter a liquid leak, stop using your robot, turn off the power, and contact after-sales service.
In cleaning mode, add detergent specified by the manufacturer to the clean water tank. Non-designated detergent may damage your robot.
During and after mopping, the floor will be wet; be careful to avoid slipping. Overflowed water gathered in the base station during mopping is normal.
Clean excess water with a dry towel. After mopping, the base station will dry the mop. During this process, do not pull out the plug or disconnect power.
Use extra care when cleaning on stairs.
Do not use your robot without the dustbox and/or filters in place.
Prevent unintentional starting. Ensure the switch is off before connecting the battery pack, picking up, or carrying the appliance. Do not touch the power switch when holding the robot or base station. Do not hold the robot or base station while charging.
Disconnect the battery pack before making adjustments, changing accessories, or storing the appliance.
To maintain product safety, service must only be performed by a qualified repair person using identical replacement parts.

SAVE THESE INSTRUCTIONS

Cleaning and Maintenance

Turn off the power before cleaning or maintaining your robot.
Empty the dustbox and dirty water tank as soon as possible after hearing the alert, considering their limited capacity.
When not using the base station for a long period, unplug it.
Do not attempt to repair your robot or battery pack, except as indicated in the instructions.
Do not disassemble or modify your robot or alter the software yourself. Only authorized personnel can replace faulty components.
Do not use a wet cloth or liquid to wipe any part of the robot body.
Vacuuming may cause the side brush to tangle with hair or fur; clean it after operation. Clean the dirty water tank after mopping. Keep water level below the MAX mark to prevent overflowing.
Do not incinerate your robot, even if severely damaged, as batteries can explode in fire.
Do not dispose of your robot as unclassified waste. Contact your local regulatory department for recycling and disposal information. Hazardous substances may leak into groundwater if buried.

Battery, Power Cord and Charging Warnings

Use only 100V AC-240V AC input power.
Improper battery use may result in fire or explosion. Do not heat, disassemble, puncture, destroy, or incinerate the battery.
Do not charge your robot for a prolonged time, as the battery may be damaged.
Before each use, check the battery pack for damage or leakage. Do not charge damaged or leaking battery packs.
Under extreme conditions, liquid may eject from the battery; avoid contact. Rinse with water if contact occurs. Seek medical help if liquid contacts eyes.
Use your robot only with specifically designated battery packs.
Take care not to damage the power cord. Do not pull on or carry by the power cord, use it as a handle, close a door on it, or pull it around sharp edges.
Do not touch the power cord connector with wet fingers.
Do not run your robot over the power cord.
Keep the power cord away from hot surfaces.
Turn off all controls before unplugging. Grasp the plug, not the cord.
Do not use a damaged power cord. It must be replaced by the manufacturer or authorized service agent.
When the battery pack is not in use, keep it away from other metal objects (e.g., paper clips, coins, keys) that can short the terminals.
Recharge only with the specified charger.

Laser Safety

The laser distance sensor meets standards for Class I Laser Products (IEC 60825-1: 2014) and will not generate hazardous laser radiation.

FCC Compliance: This equipment complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, designed to provide reasonable protection against harmful interference in a residential installation. If interference occurs, try reorienting the antenna, increasing separation between equipment and receiver, or connecting to a different circuit. Consult a dealer or technician for help.

1. Product At A Glance

1.1 What's in the box

Main parts

Robot (includes dust bag 1, mopping module 2)

Accessories

Base Station 1 (includes cleaning base1, cleaning tray1, clean water tank1, dirty water tank1)
Base station power cord1
Antibacterial detergent1
Disposable dust bag2
Dust bin1
Side brush2
Mopping module2
Mop pad2
Mop base2

1.2 Robot

Front (top cover closed): Features a radar positioning sensor, a Recall button, a Start/Stop button, and a structured light edge sensor.

Front (top cover open): Reveals the top cover, a RESET button, and a top cover magnet slot.

Side: Equipped with side brushes for sweeping debris.

Dust Bin Area: Contains the dust bin, a disposable dust bag, a dust bag filter, a dust bag snap, and a dust bin open button.

Bottom: Includes five infrared antidrop sensors, an ultrasonic carpet sensor, a nameplate with S/N, an anti-tangle silent roller brush, and the mopping module with mop pads and mop bases.

1.3 Base station

Front (lid closed): Features the Freo Mode On/Off button, Base Station indicator, a touch panel, Child Lock indicator, Mop Washing & Drying button, Start/Stop button, the robot entrance, a cleaning tray, and the cleaning base.

Front (lid open): Shows the base station lid, Dirty Water Tank, base station handle, Clean Water Tank, and a clean water tank sponge filter.

Back: Contains the power interface.

1.4 Buttons and Indicators

Robot Buttons

Button	Action	Function
Start/Stop	Short press	Start/pause/resume current task
	Press and hold for 2s	Power on/off
Recall	Short press	Return to the base station
	Press and hold for 5s	Enter the pairing mode
Reset	Short press	Unbind the account and clear personal preferences
	Press and hold for 10s	Restore factory settings

Robot Indicator

Indicator	Meaning
Off	Robot shutdown
Steady white	Robot on standby
Breathing white	Robot idle
Steady blue	Cleaning underway
Breathing blue	Cleaning paused
Steady purple	Disinfection underway
Breathing purple	Disinfection paused
Breathing red	Base station or robot abnormal or disconnected
Breathing orange	Pairing or update underway
Colorful meteor light	Waking up the base station

Base Station Buttons

Button	Action	Function
Start/Stop	Short press	Start/pause/resume current task
	Press and hold for 2s	End current task (Cancel)
Recall/Exit	Short press	Recall/Exit
+	Press and hold for 2s	Child Lock on
-	Short press	Child Lock off
Freo Mode On/Off	Short press	Freo Mode on/off
Mop Washing & Drying	Press and hold for 2s	Start/cancel mop washing and drying
	Short press	Refill/discharge self-check

Base Station Indicator

Indicator	Meaning
Off	Base station shutdown or touch panel in AOD. Touch to wake.
Steady white	Base station and robot on standby
Breathing white	Base station and robot idle
Steady blue	Cleaning underway
Breathing blue	Cleaning paused
Steady purple	Disinfection underway
Breathing purple	Disinfection paused
Breathing red	Base station or robot abnormal or disconnected
Breathing orange	Pairing or update underway
Colorful meteor light	Waking up the base station

2. Get Ready Before Use

Install the side brushes

Press side brushes into the slots as indicated by color until they click into place.

Place the base station

Place the base station against the wall near the socket. Leave an open space of at least 1.0m in front of the base station for the robot to enter and leave. Note: If the base station is tilted or surrounded by table legs, curtains, or ornaments, the robot's obstacle avoidance may be triggered, affecting its entry and exit.

Place the antibacterial detergent

The robot can kill bacteria on the floor with antibacterial detergent when mopping. Turn the antibacterial detergent bottle upside down and insert it into the slot (DO NOT remove the cap). The bottle is properly in place when fixed without tipping over. You can set in the App whether to add antibacterial detergent automatically when mopping.

Add clean water

Before mopping, add water to the clean water tank for mop washing. Lift the base station lid, take out the clean water tank, snap it open, and fill with clean water (DO NOT exceed the MAX water level mark). Snap the tank shut and put it back into the base station. Note: DO NOT add any third-party detergents or disinfectants into the clean water tank to avoid product damage.

Boot settings

Plug the power cord of the base station into the socket. The base station indicator will illuminate, indicating it is powered on.

Connect and bind the robot in the App

Please download the Narwal App. Add the robot on the App home screen and follow the instructions for connecting and binding the robot.

3. How to Use

Before using the robot, please ensure you have finished the installation and base station setup in Chapter 2.

3.1 Organize the home environment

Put away clutter on the floor, e.g., scattered cables, rags, slippers, clothes, and books.
Open the doors of the rooms to be cleaned and arrange furniture to leave as much space as possible for cleaning.
Leave other doors closed and install a fence to prevent the robot from entering elevated or low areas.
The maximum obstacle crossing height is 20 mm. The robot cannot enter rooms with a threshold height over 20 mm. Consider purchasing a Narwal Threshold Ramp for more efficient obstacle navigation.
DO NOT stand in front of the robot, on the threshold, or in narrow aisles to avoid omissions.

3.2 Mapping

Before cleaning a new home, the robot needs to explore and create a map. For first-time cleaning, trigger mapping by short pressing the [Start/Stop] button on the base station or tapping "Start Mapping" in the App.

Notes:

Once a map is created, it can be edited in the App.
Please do not move the base station after a map is created, or you will have to restart mapping. If large furniture is rearranged, it is recommended to create a new map.

3.3 Cleaning

Select cleaning modes

The product offers four built-in cleaning modes: Vacuum, Mop, Vacuum and Mop, and Vacuum then Mop. You can select and adjust parameters like cleaning cycles, suction, and mop humidity for each mode in the App.

Set Freo Mode

The Freo Mode is an intelligent cleaning assistant. When enabled, the robot can set cleaning parameters based on environmental data collected by sensors and enhance edge and corner cleaning.

You can enable Freo Mode in two ways:

Select Freo Mode in the cleaning modes in the App.
Short press the [Freo Mode On/Off] button on the base station. When the indicator turns blue, Freo Mode is on.

Start cleaning task

You can start the robot for cleaning in three ways:

Tap [Start Cleaning] in the App.
Short press the [Start/Stop] button on the robot. The robot will activate Vacuum Mode by default.
Short press the [Start/Stop] button on the base station. The robot will activate Vacuum and Mop Mode by default.

Note: You can adjust the cleaning mode and set more parameters in the App.

Pause/resume current task

You can pause/resume the current task in three ways:

Tap [Pause]/[Resume] in the App.
Short press the [Start/Stop] button on the robot.
Short press the [Start/Stop] button on the base station.

Mop washing

If the robot is set for multiple mopping runs or the cleaning area is large, it will automatically return to the base station for mop washing. The number of mopping runs and returns can be modified in the App before cleaning starts but cannot be modified during the current task.

End current task

The robot will navigate itself back to the base station when cleaning ends. You can view the current cleaning report in the App.

You can manually end the task in three ways, and the robot will return to the base station for self-cleaning and maintenance:

Tap [Finish] in the App.
Short press the [Recall] button on the robot.
Short press the [Recall] button or long press and hold the [Start/Stop] button on the base station for 2s.

Drying and disinfection

After the last mopping run, the robot will return to the base station for mop washing and drying. The drying time can be modified in the App. You can also start mop washing and drying manually in two ways:

Tap [Mop Washing & Drying] in the App.
Short press [Wash & Dry] on the base station.

4. Parameters

4.1 Specifications

Item	Robot	Base Station
Dimensions	350355107 mm	366413434mm
Color	White	White
Weight	4.25kg	8.5kg
Battery	5000mAh	N/A
Rated voltage	14.4V	100-240V~
Rated power	65W	72W
Rated frequency	N/A	50/60Hz
Rated output	N/A	20V 3.0A

5. Warranty and Maintenance Policies

Narwal offers a Limited Warranty which does not affect your statutory rights. This Limited Warranty applies to Narwal products purchased in the United States (US) for own use and not for resale. Any updates will be posted on Narwal.com. The English version shall prevail in case of inconsistency between translations.

One (1) Year Limited Warranty

Narwal warrants that each product will be free from material and workmanship defects under normal use for one (1) year from the date of delivery (the "Warranty Period"). This includes user manuals, specifications, and in-app notifications.

How to Obtain Warranty Service

If a product fails to function as warranted during the warranty period, contact Narwal at support@narwal.com or submit a request via Narwal.com. Provide the serial number and original invoice/receipt.

Warranty service is only available in the respective Narwal service regions where the product was purchased.

What Narwal Will Do

If a valid warranty request is received, Narwal will, at its option:

Repair the Product using new or refurbished parts equivalent to new in performance and reliability.
Exchange the Product with a new or refurbished product that is functionally equivalent.
Exchange the Product with a new, upgraded model that has equivalent or upgraded functions.

The Warranty Period will not be extended by repairs or replacements. Repaired or replaced parts are warranted for the remainder of the original warranty period. Returned products will be sent back as soon as commercially feasible. Replaced parts become Narwal's property.

You may be required to deliver the product for examination. Narwal will arrange for repair or replacement at no cost if the problem is covered. If products are taken outside the US, the customer bears international freight, transportation, customs, and other costs. Narwal is not responsible for sending repaired/replaced products outside the US. If the product is not covered by warranty, Narwal reserves the right to charge for postage, labor, and materials. New, equivalent to new, or refurbished products/parts may be used.

What's Not Covered

Unless agreed in writing, the Limited Warranty does not apply to:

(a) Normal wear and tear (including battery wear).
(b) Defects caused by rough handling, accident, misuse, neglect, fire, water, lightning, or other acts of nature.
(c) Battery short-circuiting, broken seals, tampering, or use in non-specified equipment.
(d) Non-compliance with Product instructions.
(e) Willful or deliberate damage, neglect, or negligence.
(f) Use of non-provided or non-recommended spare parts or consumables.
(g) Alterations or modifications by you or an unauthorized third party.
(h) Inadequate packaging for transportation.
(i) Extreme external causes beyond reasonable control (e.g., power, ISP, or network interruptions).
(j) Weak or inconsistent wireless signal strength at home.
(k) Products purchased from unauthorized distributors.

This Limited Warranty does not apply to consumable items. A list of consumables is available on Narwal.com.

This Limited Warranty is invalid if the Product's serial number has been removed, erased, defaced, or altered, or if you breach the terms of this warranty or your contract.

Limitation of Liability

THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST NARWAL AND NARWAL'S SOLE AND EXCLUSIVE LIABILITY REGARDING PRODUCT DEFECTS. IT REPLACES ALL OTHER NARWAL WARRANTIES AND LIABILITIES (ORAL, WRITTEN, STATUTORY, CONTRACTUAL, TORT, ETC.), INCLUDING IMPLIED WARRANTIES OF SATISFACTORY QUALITY OR FITNESS FOR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW. HOWEVER, THIS LIMITED WARRANTY DOES NOT EXCLUDE OR LIMIT YOUR LEGAL (STATUTORY) RIGHTS UNDER APPLICABLE NATIONAL LAWS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW(S), NARWAL ASSUMES NO LIABILITY FOR LOSS OR CORRUPTION OF DATA, LOSS OF PROFIT, USE, BUSINESS, CONTRACTS, REVENUES, ANTICIPATED SAVINGS, INCREASED COSTS, OR FOR ANY INDIRECT, CONSEQUENTIAL, OR SPECIAL LOSS OR DAMAGE.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, NARWAL'S LIABILITY IS LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. THESE LIMITATIONS DO NOT APPLY IN CASES OF GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT BY NARWAL, OR DEATH/PERSONAL INJURY RESULTING FROM NARWAL'S PROVEN NEGLIGENCE.

5.5 Warranty Card

User Name:
Address:
Phone No.:
Product Name and Model Number:	Narwal Freo X Ultra, YJCC015
Serial Number:
Purchase Date:

5.6 Maintenance Record

#	Repair Date	Fault Description and Repair Center	Repair Engineer	Part Replacement
1
2
3

Compliance Information

Manufacturer: Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.

Address: A2901

Standards: GB 4706.1-2005, GB 4706.7-2014, GB 4343.1-2018, GB 17625.1-2022

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