DoorBird D21x Series IP Video Door Station

Introduction

This manual provides detailed instructions for the installation and setup of the DoorBird D21x Series IP Video Door Station. It is essential to read these instructions carefully before beginning any installation work. Keep this manual for future reference.

For the most up-to-date version of this manual, please visit www.doorbird.com/support.

For simplicity, "device" refers to the "IP Video Door Station" and "mobile device" refers to a smartphone or tablet.

Liability

Bird Home Automation GmbH has taken great care in preparing this document. Please report any inaccuracies or omissions. Bird Home Automation GmbH is not responsible for technical or typographical errors and reserves the right to make changes without prior notice. Bird Home Automation GmbH makes no warranty of any kind regarding the content of this document, including implied warranties of merchantability and fitness for a particular purpose. Bird Home Automation GmbH shall not be liable for incidental or consequential damages.

Equipment Modifications

This equipment must be installed and used in strict accordance with the instructions provided. Unauthorized modifications will invalidate all applicable regulatory certifications and approvals.

Symbols Used

• Danger: Indicates a hazardous situation which, if not avoided, will result in death or serious injury.
• Warning: Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
• Caution: Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• Notice: Indicates a situation which, if not avoided, could result in damage to property.
• Important: Indicates significant information essential for the product's correct function.
• Note: Indicates useful information to help get the most out of the product.

Hazard Information

WARNING

• Installation and servicing of electrical devices must only be performed by a qualified electrician. Failure to do so could result in serious injury or death from electric shock.
• Devices with 110-240 V connection must be connected to an easily accessible power socket outlet. The mains adapter must be pulled out in case of hazard.
• Only use the original plug-in mains adapter or a recommended PoE-Switch/PoE-Injector for power supply.
• Avoid direct contact with the circuit board to prevent damage from electrostatic discharge.
• Observe EN 60065, EN 60950, or EN 62368 standards.
• Do not use the device if it shows signs of damage or malfunction. Have it checked by an authorized expert if in doubt.
• Do not open the device; this voids the warranty. The device contains no user-serviceable parts. Have any errors checked by an authorized expert.
• For safety, approval, and licensing reasons (CE/FCC/IC etc.), unauthorized changes or modifications are not permitted.
• The device is not a toy. Keep packaging material away from children.
• Lay cables in a way that they do not pose a risk to people or domestic animals.
• Do not touch parts not associated with installation, wiring, or connection, as voltage is applied within the equipment.
• Keep the device away from water or other liquids if it is not marked as weather-proof.
• Do not perform installation or make wire terminations while the power supply is plugged in.
• Before powering on, ensure wires are not crossed or shorted to prevent fire or electric shock.
• High voltage may be present internally. Do not open the device.
• The device is not explosion-proof. Do not install or use near gases or flammable materials.
• Do not install two power supplies in parallel to a single input.
• Do not connect any terminal on the device to an AC power line.
• Keep the AC cord from being marred or crushed.
• Do not plug or unplug with wet hands.
• Do not put any metal or flammable material into the device.
• Existing wiring may contain high voltage AC electricity. Wiring and installation must be done by a qualified electrician.
• When mounting, install the device in a convenient location, but not where it could be jarred or bumped.
• Connect to an earth ground if the device has ground terminals.
• Do not put high pressure on the glass of devices with plastic or real glass.
• If the LCD is punctured, do not allow contact with the liquid crystal.
• Do not put anything on the device or cover it with cloth, silicone, glue, etc.
• Do not install the device in locations subject to direct sunlight, extreme temperatures, dust, oil, chemicals, high humidity, steam, smoke, noise-generating devices, or frequent vibration or impact.

Safety Instructions

• The device shall be used in compliance with local laws and regulations.
• Store the device in a dry and ventilated environment.
• Avoid exposing the device to shocks or heavy pressure.
• Do not install the device on unstable brackets, surfaces, or walls. Ensure the material is strong enough to support the device's weight.
• Use only applicable tools and avoid excessive force during installation.
• Do not use chemicals, caustic agents, or aerosol cleaners. Use a clean, dry cloth for cleaning.
• Use only accessories and spare parts provided or recommended by Bird Home Automation GmbH.
• Do not attempt to repair the device yourself. Contact Bird Home Automation GmbH for service.
• Keep the device more than 1 m (3.3 ft) away from microwave, radio, TV, wireless router, and other wireless devices.
• For devices with intercom or built-in speaker/microphone, keep wires more than 30 cm (12 in) away from AC 100-240 V wiring to avoid interference.
• Install the device in an area accessible for future inspections, repairs, and maintenance.
• The device may malfunction if used close to a cellular phone.
• The device can be damaged if dropped. Handle with care.
• The device turns inoperative during power failure.
• For devices with intercom or built-in speaker/microphone, be aware of potential interference from cellular or Radio/TV broadcasting station antennas.
• For devices with LCD screens, a very small number of picture elements may be permanently lit or unlit. This is not considered a malfunction.
• Environmental sound may hinder smooth communication on devices with intercom, but this is not a malfunction.
• Users are responsible for the Username/Password to access the device. Use a strong password and change it regularly.
• Bird Home Automation GmbH is not liable for damages due to failures in power supply, network equipment, terminal devices, internet providers, cellular network providers, disconnected lines, or other communication losses.

Transportation

When transporting the device, use the original packaging or equivalent to prevent damage.

Warranty Information

For information about the device warranty, see www.doorbird.com/warranty.

Components

Package Contents

• 1x Main Electrical Unit
• 1x Front plate*
• 1x Mounting housing (backbox)*
• 1x Power supply unit (mains adaptor) with four country-specific adaptors
• 1x RFID card
• 1x RFID key fob
• 1x Screwdriver
• 1x Quickstart guide with Digital Passport
• 1x Installation manual
• 1x Small parts

*Only contained in certain models or configurations.

Device Examples

Device Example with 1 Call Button

Front

1) HDTV Video
2) Light Sensor (for night-vision mode)
3) Security screws
4) Motion Sensor
5) Illuminated call button with nameplate (illumination also acts as Diagnostic LED)
6) Night Vision LEDs
7) Microphone
8) Loudspeaker
9) RFID Reader

Inside

1) Main Electrical Unit
2) Yellow cable for call button (unused)
3) Red cable for Module Port 1 (unused)
4) Green cable for Module Port 2 (unused)
5) Screw connection terminal
6) LAN/PoE jack
7) Nylon cord (to secure the front panel during assembly)

Device Example with 2 and More Call Buttons

Front

1) HDTV Video
2) Light Sensor (for night-vision mode)
3) Security screws
4) Motion Sensor
5) Illuminated call buttons with nameplate (illumination also acts as Diagnostic LED)
6) Night Vision LEDs
7) Microphone
8) Loudspeaker
9) RFID Reader

Inside

1) Main Electrical Unit
2) Velcro tape 1 (for temporary fixing of Multi Tenant Module)
3) Yellow cable for call button (unused)
4) Red cable for Module Port 1 (connected to Multi Tenant Module)
5) Green cable for Module Port 2 (unused)
6) Screw connection terminal
7) LAN/PoE jack
8) Nylon cord (to secure the front panel during assembly)
9) Velcro tape 2 (for permanent fixing on backbox)

Device Example with Display Module and Keypad Module

Front

1) Night Vision LEDs
2) HDTV Video
3) Microphone
4) Light Sensor (for night-vision mode)
5) Security screws
6) Loudspeaker
7) RFID Reader
8) Motion Sensor
9) Display Module
10) Keypad Module (illumination also acts as Diagnostic LED)

Inside

1) Main Electrical Unit
2) Yellow cable for call button (unused)
3) Red cable for Module Port 1 (connected to Keypad Module)
4) Green cable for Module Port 2 (connected to Display Module)
5) Screw connection terminal
6) LAN/PoE jack
7) Nylon cord (to secure the front panel during assembly)

Device Example with Info Module and Keypad Module

Front

1) Night Vision LEDs
2) HDTV Video
3) Microphone
4) Light Sensor (for night-vision mode)
5) Security screws
6) Loudspeaker
7) RFID Reader
8) Motion Sensor
9) Info Module
10) Keypad Module (illumination also acts as Diagnostic LED)

Inside

1) Main Electrical Unit
2) Yellow cable for call button (unused)
3) Red cable for Module Port 1 (connected to Keypad Module)
4) Green cable for Module Port 2 (connected to Info Module)
5) Screw connection terminal
6) LAN/PoE jack
7) Nylon cord (to secure the front panel during assembly)

Videos

Installation videos are available at www.doorbird.com/support. Each step is documented in the videos.

Installation

All steps should be carried out carefully by a competent adult, considering applicable safety regulations. Contact DoorBird or a specialist if you have questions. Ensure all wires are undamaged and approved for use.

Network speed and network components

Ensure your internet connection has at least 0.5 Mbps upload speed. You can perform a speed test via the DoorBird App. Network speed, stability, and quality of network components (router, access points) are crucial for user experience. Ensure network components are no older than two years, from a reputable manufacturer, and have the latest firmware installed.

Installation Steps

STEP 1: SWITCHING OFF POWER

Turn off power to all wires leading to the assembly location (door chime, electric door opener, power supply unit, PoE-Switch/PoE-Injector, etc.).

STEP 2: DISMANTLING THE EXISTING DOORBELL

If a doorbell or door station is already present, dismantle it.

STEP 3: DETERMINING THE ASSEMBLY LOCATION

The device uses an ultra-wide-angle hemispheric lens, allowing for a low installation height. The camera lens is not mechanically adjustable. The camera lens should be at an altitude of at least 125 cm (49.22 in). Test the height before final mounting. Consider lighting conditions; avoid direct sunlight, backlight, and reflective surfaces. Direct sunlight can damage the device and the image sensor.

STEP 4: REMOVING THE FRONT PLATE

Carefully remove the front plate using the provided screwdriver.

STEP 5: ASSEMBLING THE MOUNTING HOUSING

Assemble the mounting housing (backbox) to the wall. Refer to the datasheet for detailed drawings and measurements. Ensure no cables or mains are present in the wall before drilling.

STEP 6: POWER SUPPLY OPTIONS

The device can be powered by the supplied mains adapter (Option 1) or via PoE (Option 2). A DIN-rail power supply unit is also available.

Option 1: Power supply using the mains adapter

Do not plug in the mains adapter yet. Use only the supplied adapter or a DoorBird DIN-rail power supply unit. Using other adapters may destroy the device or cause poor transmission quality. Warranty is void if a different power supply is used.

Option 2: Power supply via PoE

To power the device via PoE, use a PoE-Switch or PoE-Injector supporting IEEE 802.3af Mode A. Use Cat.5 or better network cable. Ensure the four wires for PoE also carry the data link. The device will not start if your PoE-Switch/PoE-Injector does not support IEEE 802.3af Mode A.

• Disconnect the PoE-Switch or PoE-Injector from the power grid.
• Run the network cable to the installation location.

STEP 7: CONNECTING THE DEVICE

Connect cables and wires to the labeled connection ports. Remove any unused cables. Strip about 5 mm of insulation from wire ends before connecting to the green screw connection terminal. Handle the front plate with care to avoid scratches. Use the nylon cord to temporarily fix the front plate while connecting cables.

Ports and Connections

• LAN/PoE: RJ45 jack for standard Network cable (Cat.5 or better) from Internet Router/PoE-Switch/PoE-Injector. Do not power the device simultaneously via mains adapter and PoE.
• REL1, REL1 / REL2, REL2: Bi-stable latching relays (max. 1-24 V DC/V AC, 1 Ampere). Can be used to connect an electric door opener. The device does not supply power to the connected device. For secure installation of electric door openers, use a remote safety relay (e.g., DoorBird I/O Door Controller A1081).
• BELL, BELL: Switching relay (max. 1-24 V DC/V AC, 1 Ampere) for connecting a conventional door chime. Not for devices with 110-240 V DC/V AC door chimes.
• EXT, EXT: Door opener button input (potential-free). Triggers the first bi-stable latching relay (REL1). Do not apply voltage to these ports.

STEP 8: ASSEMBLING THE FRONT PLATE

Assemble the front plate to the mounting housing.

1. Pull the front panel into the mounting housing.
2. Push the front panel up.
3. Insert the security screws.

STEP 9: ACTIVATING THE DEVICE

Switch on the power to the assembly location. If using PoE, switch on the PoE-Switch or PoE-Injector. Do not power the device simultaneously via mains adapter and PoE.

Check the Diagnostic-LED, which lights up after 30-60 seconds. The device is ready for operation after a short diagnostic sound from the loudspeaker (may take up to 5 minutes). If no sound is heard, check the power supply and connections.

STEP 10: DOWNLOADING AND INSTALLING THE APP

Download the "DoorBird" App from the Apple App Store or Google Play Store. Refer to www.doorbird.com/support for the App manual. In the App, go to "Settings > Add device" and scan the QR code from the "Digital Passport". If the device is not online (www.doorbird.com/checkonline), check the network connection and power supply.

Device Features

• Diagnostic-LED: Indicates power status.
• Diagnostic Sounds: Device emits diagnostic sounds after power connection.
• Motion Sensor: Built-in 4D Motion Sensor for various applications like alarms or switching lights.
• RFID Reader: For opening/locking doors or arming/disarming alarm systems. Short range (0-3 cm). Can be configured via the DoorBird App.
• API: Well-documented API for third-party integration. See www.doorbird.com/api.
• DoorBird Connect: Integrates with third-party applications. See www.doorbird.com/connect.
• Changing Call Button Nameplate Label: Follow Step 1 to switch off power. Use a thin slot screwdriver to remove the cover. Use white paper for the label.
• Changing Info Module Label: Follow Steps 1 and 2. Change the label inside the Info Module. Use white paper for the label.

Connecting Call Buttons to the Multi Tenant Module

Applies only to devices with 2 or more illuminated call buttons with nameplates. Connect only call buttons certified by Bird Home Automation.

J1 = 1. call button jack, J18 = 18. call button jack.

Technical Specifications

General

• Power supply: 15 V DC or Power over Ethernet (PoE 802.3af Mode-A)
• Info Module: 3.5", illuminated
• Display Module: 3.5" LCD (no touch function), illuminated
• Keypad Module: 16 keys, illuminated, configurable via app (PIN codes, events, schedules)
• Connectors: RJ45 for LAN/PoE, Bi-stable latching relays (#1, #2), switching relay, external input, 15 V DC input
• Weather-proof: Yes, IP65
• Approvals: CE, IC, FCC, RoHS, IP65
• Operating conditions: -25 to 55°C (-13 to 131°F), 10 to 85% RH (non-condensing)

System Requirements

• Mobile Device: Latest iOS or Android
• Internet: High-Speed Landline Broadband (DSL, Cable, Fiber Optic)
• Network: Ethernet Network, with DHCP

Recommended installation height:

Camera lens should be at a minimum height of 125 cm (49 in).

Video

• Camera: HDTV 720p, dynamic (VGA – HDTV)
• Lens: High-end ultra-wide-angle hemispheric lens (180° horizontal, 90° vertical), straightened, IR-capable
• Night vision: Yes, light sensor, automatic IR-cut filter, 12 IR-LEDs (850 nm)

Audio

• Audio components: Speaker and microphone, echo and noise cancellation (AEC, ANR)
• Audio streaming: Two-way, full duplex

Network

• Ethernet: RJ45 jack, PoE 802.3af Mode-A

Motion Sensor

• Type: Active
• Detection angle: 110°
• Range: 1-10 m (3.3 – 32.9 ft), configurable in 1 m steps. Limited to 1 m if a "Display Module" is connected.
• Technology: 4D (based on integrated sensors and algorithms, e.g. Radio Frequency Energy)
• Configuration: Via App (range, movement direction, events, schedules)

RFID

• Type: Active Reader Passive Tag (ARPT) system
• Standard: ISO/IEC 18000-2:2009 Part 2
• Frequency: 125 KHz
• Range: 0-3 cm
• Antenna: Internal
• Compatible Transponders: Sold separately (see www.doorbird.com/buy)

Integrated Wireless Modules

• RFID: 125 KHz
• Sensor: 24 GHz, can be disabled

Optional Accessories

Sold separately (see www.doorbird.com/buy).

Legal Notes

General Remarks

• DoorBird is a registered trademark of Bird Home Automation GmbH.
• Apple, Google, and Bluetooth trademarks are acknowledged.
• Product names may be trademarks of their respective companies.
• Bird Home Automation GmbH reserves the right to make technical changes.
• Reproduction or use of this manual's content requires written consent.
• This manual is protected by copyright. Liability for errors or omissions is excluded.
• Products comply with applicable technical, electrical, and telecommunications regulations in Germany, the EU, and the USA.

Data Privacy and Data Security

• The device uses encryption technologies similar to online banking. No port forwarding or DynDNS is used for security.
• Data center location for remote access is mandatory in the EU if the device's IP address is within the EU. Data centers operate under strict security standards.
• Video and audio surveillance may be regulated by local laws. Check local laws before using the device for surveillance.
• For door stations/cameras, video/voice transmission may only occur after a visitor rings the bell (configurable in the App).
• Limit camera detection range to the immediate entrance area.
• Visitor history and motion sensor features can be activated/deactivated.
• Indicate the presence of the device appropriately.
• Observe relevant country-specific regulations for surveillance components.

Disposal Instructions

Do not dispose of the device with regular household waste. Dispose of electronic equipment at local collection points for waste electronic equipment according to the WEEE Directive.

Publisher:
Bird Home Automation GmbH
Joachimsthaler Str. 12
10719 Berlin
Germany
Web: www.doorbird.com
Email: hello@doorbird.com