This document provides comprehensive warranty information for Hisense appliances across various European regions. Hisense is committed to providing high-quality, reliable, and innovative products. We recommend registering your product on the official Hisense website for the latest updates and support.
Warranty Period
Hisense appliances are typically covered by a warranty against manufacturing defects. The standard warranty period varies by region:
- Spain: 36 months legal warranty.
- United Kingdom: Standard guarantee period (statutory rights unaffected).
- Germany & Austria: 24 months for private use; 6 months for commercial use.
- Portugal: 24 months legal warranty.
- France: 2 years against parts and manufacturing defects.
- Italy: 24 months for consumers. Specific extended warranties may apply to certain models (e.g., NOFROST refrigerators and compressors).
Please refer to the specific contact details below for regional variations and precise terms.
Terms and Conditions
To claim warranty service, customers must present proof of purchase (e.g., invoice, receipt, delivery note) clearly identifying the product model and serial number.
The warranty is valid for products purchased and sold within the European Union. For claims made in EU countries other than the one of purchase, the terms of the respective Hisense subsidiary will apply.
Replacement units or parts provided under warranty will retain the remainder of the original warranty period.
Hisense is not liable for compensation for any downtime or loss of use of the appliance during repair.
Registration on the Hisense website may be required for certain promotional warranty extensions or services.
Warranty Exclusions
This warranty covers manufacturing defects. It generally excludes damages, faults, or defects arising from:
- Improper use, installation, negligence, or failure to adhere to the user manual and installation guides.
- External factors such as atmospheric conditions, power surges, lightning, or transport damage.
- Alteration or removal of the product's serial number.
- Cosmetic damage, normal wear and tear, or damage from regular use.
- Use of the appliance for non-domestic, commercial, or professional purposes (unless specifically covered).
- Noise or vibration associated with normal operation.
- Damage caused by third-party elements or misuse.
- Tampering, modification, or repairs performed by unauthorized personnel or service centers.
- Use of non-original Hisense parts, accessories, or consumables.
- Specific exclusions may apply based on regional terms, including but not limited to issues with installation, cosmetic flaws, wear and tear, misuse, external impacts, unauthorized repairs, and specific component failures (e.g., glass, bulbs, filters, seals).
For a complete list of exclusions specific to your region, please consult the detailed terms provided by your local Hisense service center or website.
Data Protection
Data Controller: Hisense Iberia, S.L.U.
Purpose of Processing: To provide warranty service and execute the contract.
Legal Basis: Execution of the contract.
Recipients: Official Technical Service (SAT) providers.
Your Rights: You have rights to access, rectify, erase, and object to the processing of your personal data. For detailed information and to exercise your rights, please visit the Hisense privacy policy:
Contact & Support
For warranty claims, service, or inquiries, please contact Hisense support in your region:
Customer Service Numbers & Websites
- Spain: Tel: ? 960 468 888 | Email: ✉️ atencionalcliente@hisenseiberia.com | Web: ? www.hisense.es
- United Kingdom: Tel: ? 0191 387 0804 | Email: ✉️ service@hisense.co.uk | Web: ? www.hisense.co.uk
- Germany: Tel: ? +4989200063251 | Email: ✉️ support@hisense.de | Web: ? www.hisense.de
- Austria: Tel: ? +43160131400 | Email: ✉️ support@hisense.de | Web: ? www.hisense.de
- Portugal: Tel: ? +(351) 800181818 | Email: ✉️ atencaoaocliente@hisenseiberia.com | Web: ? www.hisense.pt
- France: Tel: ? 01 76 49 05 05 | Web: ? www.hisense.fr
- Italy: Tel: ? 800 321 999 | Web: ? https://www.hisenseitalia.it
Visual Summary
The original document includes an image showcasing a range of Hisense home appliances, such as a refrigerator, washing machine, and dryer, presented in a modern kitchen setting. It also features a layout for a warranty registration form with fields for product and customer details.
