HME NEXEO | HDX™ Crew Communication Platform

Getting Started

This guide provides essential steps for installing the HME NEXEO | HDX™ Crew Communication Platform.

Step 1: Site Survey and Preparation

Before beginning installation, conduct a thorough site survey with the store manager to determine optimal mounting locations for each component. Consider the following:

• System Requirements: The NEXEO® system requires a region code for functionality. An internet connection and an HME CLOUD account are necessary. Ensure these are connected and verified before installing the RT7000 transceiver.
• Cable Lengths: Plan for the lengths of all hardwired components.
• Proximity: Ensure proximity to a power outlet and network router.
• Base Station Accessibility: The base station should be accessible to all crew members and located in an area free from obstructions.
• Base Station Mounting Height: Mount the base station at a height of 5 feet (1.52 m), as shown in Figure 1.1.
• RT7000 Mounting Location: Choosing a suitable mounting location for the RT7000 (transceiver) is critical for optimal coverage. Refer to Step 5, Figures 1.3, 1.4, and the "Component Notes" on page 3 for detailed guidance. Refer to page 4 for required tools and equipment.

Figure 1.1 illustrates the concept of omnidirectional range for the base station and RT7000.

Step 2: Battery Charging

Set up and connect the AC70 battery charger. Insert BAT70 batteries to begin charging. The charger can accommodate up to four batteries simultaneously. Refer to "Component Notes" on page 3 for more information.

Step 3: Base Station Mounting (Replacement Scenario)

If replacing an existing HME product (e.g., EOS®), mounting the new base station near the old one may allow reuse of existing wires/cables. Verify the condition of existing wires before reuse. Open the base station and mark the mounting location on the wall using the four mounting holes inside the base station, as shown in Figure 1.2. Mount the base station using the provided hardware.

Figure 1.2 shows an opened base station highlighting mounting holes, latches, and the PCBA.

Step 4: Base Station Power Supply Mounting

Mount the base station power supply. Mark the mounting location on the wall through the provided mounting holes and secure it with the hardware.

Step 5: RT7000 Mounting

Critical Step: Loosely mount the RT7000 in a central location to ensure optimal coverage. Range testing will be performed in steps 9 and 10 using the Installation Wizard. Figures 1.3 and 1.4 demonstrate different store layouts and highlight targeted areas for headset usage. The RT7000's placement (indicated by a blue rectangle) aims to provide the best coverage (indicated by blue circles). Store layout and obstructions significantly impact placement and range. Consult "Component Notes" on page 3 for detailed RT7000 placement advice.

CAUTION: If relocating the RT7000, wait at least 5 seconds after unplugging it before reconnecting the cable to the same or a different base station port.

Figure 1.3 shows a typical single-lane drive-thru store layout with personnel using headsets, indicating RT7000 and base station placement for coverage.

Figure 1.4 illustrates a different store layout, also showing RT7000 and base station placement for optimal coverage, with personnel indicated by headset symbols.

Step 6: Install Other Components

Install the DM5 microphone and SS7000 speaker (or SP10 speaker) using the IB7000 interface box. Refer to Figure 2.3 for wiring references and "Component Notes" on page 3.

Step 7: Route and Terminate Cables

Route and terminate all additional component cables to the base station according to the wiring references in this guide. Consult the store's IT personnel when connecting to the network router.

Step 8: Power Up Base Station

Terminate the base station power supply and connect it to an outlet. The base station will power on.

Step 9: Configure and Test System (Installation Wizard)

On the base station's User Interface (UI), follow the on-screen Installation Wizard to configure and test the system. If you exit the wizard accidentally, log in to the system, navigate to SYSTEM, then the TROUBLESHOOTING tab, and select "Installation Wizard" from the drop-down list. Tap the "Start Installation Wizard" button.

Figure 2.1 provides a wiring reference for various components including the IB7000, DM5 MIC/SPKR, SS7000 SPEAKER, RT7000 TRANSCEIVER, and Base Station Power Supply.

Step 10: Range Testing with Headset

Critical Step: The Installation Wizard will prompt you to use a paired headset switched to "Reception Location Mode." Walk through all areas of the store where the headset will be used to ensure a good signal. The Boom LED on the headset microphone will flash different colors to indicate signal strength: Blue for STRONG SIGNAL, Green for GOOD SIGNAL, and Red for WEAK or NO SIGNAL. Refer to Figure 2.2 for LED indicators. If no colors appear on the Boom LED, re-pair the headset. Refer also to the CAUTION note in Step 5.

Figure 2.2 illustrates the headset's Boom LED colors indicating signal strength.

Note: Depending on the store's size and layout, multiple RT7000 units may be required for adequate coverage.

Step 11: Secure Components

Once the optimal location for the RT7000(s) has been verified, securely fasten all loosely mounted system components.

Step 12: Test Audio Levels

Test audio levels between the headsets and the drive-thru ordering points. Adjust levels using the volume controls on the base station UI as needed.

Step 13: Cable Management

Use cable ties to bundle and strain-relief the cables exiting the base station, securing them to the cross-bars on the rear housing.

Step 14: Finalize Installation

Close the base station. The system is now ready for use.

Figure 2.3 shows the layout of the Base Station PCBA with various connection ports.

Figure 2.4 provides details on J4500 connections, illustrating configurations for a single-lane drive-thru (Figure 2.3) and a dual-lane drive-thru (Figure 2.4).

Component Notes

Installing the RT7000

• Mount the RT7000 high in a central location where headsets are most frequently used, as it is omnidirectional.
• Maximize line of sight between the RT7000 and headsets, avoiding obstructions and materials that can interfere with signal propagation (e.g., walls, large metal appliances, hoods, backsplashes).
• Mount the RT7000 vertically on a wall in the upright position (indicated by an arrow on the RT7000 rear). Do not mount horizontally (e.g., on a ceiling), as this reduces range.
• The RT7000 uses an Ethernet cable (Cat5 or Cat6) and has a maximum cable length of 500 feet (152 m).
• For large or multilevel premises, more than one RT7000 may be needed. The base station supports up to four RT7000 units (connected via J3200 - J3800).
• Upon connection, the center LED on the RT7000 front illuminates to indicate it is powered on. One of the outer LEDs (1-4) also illuminates, corresponding to the base station port it's connected to. This outer LED will flash different colors during channel scanning before turning solid green once a channel is found. The "Transceivers" indicator on the base station HOME screen changes from yellow (scanning) to green (channel found).
• A surge protector/lightning arrestor is recommended for exterior wall mounting. Contact HME for assistance.

IB7000 Connections

The IB7000 must be mounted vertically inside the speaker post, close to the speaker/microphone, to minimize audio hum and noise. Adhesive strips allow mounting to a clean, dry surface. All connectors are labeled. The maximum IB7000 cable length for optimal volume is 500 feet (152 m). The IB7000 green power LED indicates the base station has power.

• The two-pin Loop connector connects to the ground loop detector.
• The three-pin PLC/BASE connector connects to J4500 on the base station. The shield/drain must be grounded.
• The seven-pin DM5 MIC | SPKR connector links to the Microphone and Speaker. Pins 4 and 5 are used for SS7000 connections.
• The optional five-pin RELAY | BCKP SPKR connector can connect to an intercom system (e.g., IC300) for backup functionality.

Note: If installing multiple IB7000 units, record their serial numbers for assignment during base station configuration.

Installing the Weather Cover

The weather cover must be attached to protect electrical connections from water ingress. Attach the top latch over the IB ridge and housing seam, then hinge the bottom latches onto the IB bottom. Ensure cables exit through the bottom opening. Press the cover to secure it.

Figure 3.1 illustrates the installation of the IB7000 weather cover, showing side views and latch placement.

Base Station Power Supply

1. Terminate the positive wire of the power supply to J1 DC + terminal (pin 1).
2. Terminate the negative wire of the power supply to J1 DC - terminal (pin 2).
3. Terminate the shield to J1 GND (pin 3).

Note: Use only the HME-provided power supply.

The AC70 Smart Battery Charger

• The AC70 can be placed on a desk or mounted on a wall using the template on page 4. Position it within 10 feet (3 m) of the base station to monitor battery status via the HOME screen.
• Charge new BAT70 batteries immediately. The battery is keyed for correct insertion; do not force it.
• AC70 LEDs indicate charge status (see AC70 LED Reference Table). If placed within range of the base station, the status indicator will turn green. Tap the "Chargers" tile on the HOME screen to view battery status.
• If the "Chargers" status indicator is gray, the AC70 is not detected or is out of range. Move it closer until the indicator turns green (updates may take a moment).

AC70 LED Reference Table:

Figure 3.2 shows the AC70 Battery Charger front/top view with charging and storage ports, and the power adapter connection.

Headset

1. Install a charged BAT70 battery into the headset. The HS7100 powers on automatically; press the power button on the HS7000 to turn it on. LEDs will flash green and red.
2. Pair the headset by holding its keypad side against the Headset Pairing Ring (solid blue circle) on the base station, as shown in Figure 3.4. Pairing begins automatically when the headset is sensed.
3. Pairing is successful when the headset LEDs stop alternating red/green and the status LED turns solid green. If pairing fails, try again, ensuring the headset is held steadily and centered against the Pairing Ring.
4. Select your position on the base station Home screen and begin using the headset.

Figure 3.3 shows the headset front view, including the battery release latch and power button (on HS7000 models).

Figure 3.4 illustrates the pairing process, showing how to hold the headset against the base station's pairing ring.

Connector Pinouts and Diagrams

J600 (Ceiling Speakers)

J201 (Telephone Interface)

J4500 (Spkr/Mic Interface)

NEXEO BASE STATION PCBA Layout

Figure 4.1 shows the NEXEO Base Station PCBA, detailing the location of various ports including J1400 (Ethernet), J4500 (Spkr/Mic Interface), J3200-J3800 (Remote Modules), J2003 (Serial Debug), J201 (Telephone Interface), J803 (Early Warnings), J804 (Remote Switches), J805 (Alert Inputs), J800/J801 (Timer/Greet/Vehicle Detect), J802 (Vehicle Detect Inputs), J1300 (USB Type C), J200/J1301 (USB), and J1 (Power In).

J803 (Early Warning Inputs)

J804 (Remote Switch Inputs)

J805 (Alert/Alert Switch Inputs)

J800 and J801 (Lane 1 & 2 Timer)

J802 (Ext. Vehicle Detect Inputs)

Tools and Equipment Needed

Ensure you have the following tools and equipment for installation:

• General Hand Tools: Screwdrivers, cutters, pliers, wire strippers.
• Drill: With a suitable drill bit set.
• Measuring Tools: Tape measure, pencil/marker.
• Cable Pull Equipment: Fish stick/tape, pull string, cable ties.
• Soldering Equipment: Soldering iron and solder.
• Wire Termination: Crimp caps or shrink tubing with a heat gun.
• Cutting Tool: Serrated knife.
• Safety Gear: Safety glasses, ladder.
• Acoustic Foam
• Audio Cable
• Mounting Template for AC70: Use this template to mark the wall for mounting the AC70. Hold the template against the wall, use a marker to punch through the paper at the crosshairs to mark the wall. Mount using provided hardware, leaving a small gap between the screw head and the wall so the AC70 keyholes can mount flush over the screw heads. The AC70 mounting requires approximately 2 inches (50.8 mm) clearance.

Additional Resources

For more detailed information, including User Guides, Regulatory, Compliance, and Safety information for the NEXEO HDX system, visit: https://www.hme.com/qsr/drive-thru-user-manuals/

HM Electronics, Inc. | 2848 Whiptail Loop, Carlsbad, CA 92010 USA | Phone: 1-800-848-4468 | Fax: 858-552-0172 | Website: www.hme.com | Email: support@hme.com

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