HME (HM Electronics) is a leading provider of specialized communication, audio, and software solutions for the Quick Service Restaurant (QSR) and hospitality industries.
Founded in 1971, HM Electronics, Inc. (HME) is a diverse group of companies that designs, manufactures, sells, and services specialized communications, audio, and software solutions for niche markets. Headquartered in Carlsbad, California, HME is widely recognized for its innovative drive-thru headset systems, such as the NEXEO | HDX™ Crew Communication Platform, and its ZOOM Nitro® drive-thru timer systems.
HME applies advanced technologies, including Vision AI and high-definition audio, to improve speed of service and operational efficiency for restaurants and businesses globally. The company offers a robust lineup of wireless headsets, timer systems, and cloud-based analytics platforms designed to optimize business performance.
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Official user manuals for ZOOM Nitro, NEXEO, and other HME products are available on the HME Drive-Thru User Manuals page at hme.com/qsr/drive-thru-user-manuals/.
With a charged battery installed, hold the keypad side of the headset against the blue headset pairing ring on the base station. Pairing begins automatically once the headset is sensed.
A flashing green LED indicates charging, solid green means fully charged. A flashing red LED indicates an incompatible battery, and flashing red/yellow indicates a fault condition.
HME recommends regular cleaning of headsets and base stations to ensure clear audio and hygiene. Refer to the specific user guide for your model for approved cleaning solutions and methods.
You can contact HME Technical Support by calling 1-800-848-4468 or emailing support@hme.com.