Manuals+

Verizon Genesys Cloud+

Discover Genesys Cloud+

Genesys Cloud+ is a comprehensive, cloud-based omni-channel contact center platform designed to enhance customer interactions. It offers intelligent routing and robust contact center capabilities, supported by workforce management tools for optimizing employee performance and resource allocation.

This document outlines the various service features, supplemental terms, service level agreements, and financial considerations associated with Genesys Cloud+. Explore different user levels and optional features to tailor the platform to specific business needs.

For detailed information on standard service features, please visit: Genesys Cloud Standard Service Features.

Learn more about Genesys Cloud's security and privacy policies: Genesys Cloud Security and Privacy.

Key Features and Services

  • User Levels: Understand the differences between User Level 1, User Level 2, and User Level 3 packages, each offering a distinct set of features.
  • Optional Service Features: Enhance your contact center with add-ons like Predictive Engagement Events, nGUVU, Salesforce integration, and more.
  • Supplemental Terms: Review important terms related to Amazon Web Services, security, local calling, recordings, customer data, and emergency calling.
  • Financial Terms: Familiarize yourself with billing models, subscription options, and resource service costs.

Additional Resources

For specific terms related to third-party services, consult the AppFoundry: Genesys AppFoundry.

Information regarding Genesys Cloud services accessed in India can be found in the Inspection Pro Forma.


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