Set Up Your Incident Ticketing System B2B Interface with Verizon

Service Management eBonding

Service Management eBonding is a Business-to-Business (B2B) software interface designed to automate the exchange of data between two business applications. This process ensures that changes in transactional data within one system are reflected in the other, effectively creating an electronic link or "bonding" between the two data sets. The advantages of Service Management eBonding include enhanced efficiency, a reduction in communication errors, and shorter repair times.

What does Verizon offer?

Verizon enables customers to establish a personalized Service Management interface. Resources such as technical assistance provided by Verizon are available to simplify Service Management eBonding, particularly for users new to the process. The implementation timeline, from initial portal registration to production readiness, can be as brief as six weeks.

Service Management eBonding supports the following business processes:

Incident Management
Inventory Management
Change Management

Verizon recommends Incident Management eBonding for customers managing more than 30 incident tickets per month.

Interested?

For additional information or to register, customers are encouraged to contact their Verizon Sales Team representative.

Service Assurance User Guides Library

Documents related to Service Assurance can be accessed via the Service Assurance User Guides page. The most current version of this document is consistently available at a designated link.

General Customer Training Information

Customers can enroll in training or download additional user and reference guides by visiting the Customer Training Portal. [Note: Registration is required for access.]

Verizon Enterprise Center

The Verizon Enterprise Center portal serves as an accessible tool to assist with Repair-related technical issues through repair tickets. It also handles Invoice inquiries and Account Management requests, offering an alternative to traditional email and phone communications.

Getting started on Verizon Enterprise Center

An introduction to the Verizon Enterprise Center and details on how to register are available on the Guides & Tutorials page.

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