Anker USB-C Hub & Adapter User Guide

Overview

This document provides detailed information about the Anker USB-C Hub, a versatile accessory designed to expand the connectivity options of modern laptops and devices. It outlines the hub's ports, specifications, setup instructions, and troubleshooting tips.

Ports and Specifications

The Anker USB-C Hub features a variety of ports to enhance productivity and connectivity.

Port Identification:

• 1. Built-in USB-C Cable: For connecting to the host device.
• 2. USB-C PD-IN Port: Used exclusively for Power Delivery (PD) charging. It supports charging the connected laptop. Note: This port does not support data transfer or video output.
• 3. SD/microSD Card Slot: Allows for reading data from SD and microSD cards. Supports transfer speeds up to 104 MB/s and storage up to 2TB.
• 4. HDMI Port: Enables connection to external displays. Supports resolutions up to 4K@30Hz.
• 5. USB-C Data Port: Provides high-speed data transfer. Supports speeds up to 5 Gbps. Note: This port is for data transfer only and does not support charging or media display.
• 6. USB 3.0 Ports (x2): Offer additional connectivity for peripherals. Supports data transfer speeds up to 5 Gbps.

Power Delivery (PD-IN) Notes:

• To enable pass-through charging for your laptop, connect a 100W PD charger (not included) to the USB-C PD-IN port.
• The hub requires 15W of power to operate. For optimal laptop charging, ensure your PD charger provides at least 15W more than your laptop's required charging power. For example, to charge a laptop requiring 85W, use a 100W PD charger and cable (15W for the hub + 85W for the laptop).

Supported Systems

Operating Systems:

Windows 10 / 8 / 7 / Vista / XP, macOS X 10.2 and later, Linux.

Host Devices:

Compatible with Windows and MacBook computers that feature a USB-C port supporting DisplayPort Alt Mode (for video output) and Power Delivery (for charging). Also compatible with devices featuring Thunderbolt 3/4/5 and USB4 ports.

Setup and Connection

Step 1: Connect to Your Laptop

Connect the Anker USB-C Hub to your laptop using its integrated USB-C cable. Ensure the laptop's USB-C port supports DisplayPort Alt Mode for video output and Power Delivery for charging.

Step 2: Charge Your Laptop (Optional)

To charge your laptop through the hub, connect a compatible USB-C PD charger (not included) to the USB-C PD-IN port on the hub using a USB-C cable (not included). As the hub consumes 15W for its operation, it is recommended to use a PD charger that provides at least 15W more than your laptop's original charger to ensure sufficient power for both the hub and the laptop.

Step 3: Connect Peripherals

Connect your external devices, such as monitors, external hard drives, or other USB accessories, to the appropriate ports on the hub.

Troubleshooting

Issue: No Video Output (HDMI)

• Solution 1: Verify that your laptop's USB-C port supports DisplayPort Alt Mode. Consult your laptop's manual or manufacturer.
• Solution 2: Update your laptop's graphics drivers.
• Solution 3: Test the hub with another laptop that supports DisplayPort Alt Mode.
• Solution 4: Try a different HDMI cable or monitor. Consider lowering the display resolution or refresh rate.
• Solution 5: Disconnect the hub and all connected devices for at least 5 minutes. Restart your laptop, then reconnect the hub and devices.

Issue: Hub Not Functioning Correctly

• Solution 1: Disconnect the hub and all connected devices for at least 5 minutes. Restart your laptop, then reconnect the hub and devices.
• Solution 2: Test the hub with a different laptop to see if the issue persists.
• Solution 3: Ensure that your connected peripherals function correctly when used directly with the laptop, without the hub.
• Solution 4: Try using a different USB device in the hub's ports to confirm proper port functionality.

Issue: Charging Problems

The USB-C PD-IN port on this hub supports charging up to 85W when connected to a 100W PD charger and USB-C cable. The hub itself requires 15W. Using a lower wattage charger (e.g., 30W) may result in insufficient power for the laptop. This hub does not support the PPS (Programmable Power Supply) protocol. Devices that require PPS for optimal charging, such as some Samsung devices, may charge at standard speeds when connected through this hub.

Troubleshooting Steps:

• 1. Confirm the output wattage of the wall charger connected to the hub's USB-C PD-IN port.
• 2. Test if your laptop charges directly from the wall charger without the hub connected.
• 3. Attempt to use the hub with an alternative 100W PD-compatible wall charger and USB-C cable.
• 4. Test the hub with a different laptop to determine if the charging issue is specific to one device.

Issue: SD/microSD Card Not Recognized

• Solution 1: Disconnect the hub and all connected devices for at least 5 minutes. Restart your laptop, then reconnect the hub and devices.
• Solution 2: Check if the SD card has its write-protect switch enabled. If so, disable it.
• Solution 3: Test with a different SD card or a different device.
• Solution 4: Ensure the SD card is fully inserted into the slot.

Frequently Asked Questions (FAQs)

Q: Will this hub work with any laptop? How do I check my laptop's compatibility?

A: This hub is compatible with laptops featuring a USB-C port that supports Thunderbolt 4, USB4, DisplayPort Alt Mode, and Power Delivery. To confirm your laptop's USB-C port capabilities, refer to your laptop's user manual or contact the manufacturer. If your USB-C port does not support DisplayPort Alt Mode, video output will not be possible. If it lacks Power Delivery, the hub will function for data and video but will not charge your laptop.

Q: Why does the hub feel warm?

A: It is normal for the hub to become warm during high-speed data transfer or charging. This heat is within the normal operating range. To prevent overheating, avoid placing objects on top of the hub or covering it.

Q: Do I need to install any drivers to use this hub?

A: No, this hub operates on a plug-and-play basis. No additional software or driver installation is required.

Q: Do I need a 100W wall charger to charge my laptop through this hub?

A: The required charger wattage depends on your laptop's charging needs. The hub supports a maximum input of 100W and consumes 15W for its operation, leaving the remaining power for your laptop. For optimal charging:

• If your laptop requires 85W, use a 100W PD charger and cable (15W for the hub + 85W for the laptop).
• If your laptop requires 65W, use an 80W PD charger and cable (15W for the hub + 65W for the laptop).

Ensure both the charger and cable meet the necessary power specifications for efficient charging.

Serial Number

The Serial Number (SN) is located on the back of the hub.