Anker USB-C Hub - Overview and Specifications
Product Overview
This document provides a comprehensive overview of the Anker USB-C Hub, detailing its specifications, usage instructions, and troubleshooting guidance.
The hub offers a variety of ports to expand the connectivity of your laptop.
Port Specifications
The Anker USB-C Hub features the following ports:
Diagram Description: The hub is shown with its ports labeled numerically. Port 1 is the integrated USB-C cable. Port 2 is the USB-C PD-IN charging port. Port 3 is the SD/microSD card slot. Port 4 is the HDMI port. Port 5 is the USB-C data port. Port 6 indicates two USB 3.0 ports.
| Port No. | Port Type | Description |
|---|---|---|
| 1 | Built-in USB-C Cable | 21 cm |
| 2 | USB-C PD-IN Charging Port | Connect a 100W Power Delivery charger (not included) to enable up to 85W pass-through charging for a laptop. Note: This port is dedicated solely to charging and does not support data transfer or video output. The port supports charging up to 85W for your laptop, with an additional 15W reserved for the hub's operation. For optimal 85W charging, a 100W PD charger and cable are required (not included). |
| 3 | SD/microSD Card Slot | Insert an SD or microSD memory card. Note: Supports a maximum transfer speed of 104MB/s and up to 2TB storage capacity. |
| 4 | HDMI Port | Supports resolutions up to 4K@30Hz. |
| 5 | USB-C Data Port | Delivers fast data transfer at speeds up to 5Gbps. Note: This USB-C port is for data transfer only and does not support charging or video display. |
| 6 | USB 3.0 Port (x2) | Delivers fast data transfer at speeds up to 5Gbps. |
Data Transfer Speed: 5Gbps
Supported Systems: Windows 10 / 8 / 7 / Vista / XP, Mac OS X 10.2 (and later), Linux
Supported Host Devices: Windows and MacBook computers that support USB-C with DP Alt Mode and Power Delivery, as well as USB4 and Thunderbolt 3/4/5 ports.
Using Your Hub
1. Connect to Your Laptop
Connect the hub to your laptop's USB-C port. Ensure the USB-C port supports Power Delivery (for charging) and DP Alt Mode (for HDMI display).
Diagram Description: An illustration shows the Anker USB-C hub connected to a laptop via its integrated USB-C cable. The laptop displays a charging icon, indicating power delivery.
2. Charge Your Laptop Via the Hub (If Necessary)
To charge your laptop through this hub, connect a PD wall charger (not included) to the USB-C PD-IN port using a USB-C cable (not included). The hub uses 15W for its own operation. It is recommended to use a PD charger that supplies at least 15W more than your laptop's original charger.
Diagram Description: A diagram shows a PD wall charger connected to the hub's USB-C PD-IN port via a USB-C cable. The hub is then connected to a laptop, illustrating the charging path.
3. Connect Peripheral Devices
Diagram Description: An illustration shows the hub connected to a laptop. Arrows point from the hub to external devices: an HDMI display connected to the HDMI port, an SD card inserted into the SD card slot, and other peripherals connected to the USB-C data port and USB 3.0 ports.
Troubleshooting
Problem with Video Output
Try these troubleshooting steps:
- Verify that your laptop's USB-C port supports DP Alt Mode (display output). Consult your laptop's user manual, contact the seller, or visit the manufacturer's website.
- Update your laptop's graphics driver to see if it resolves the issue.
- Test the device with another laptop that has a USB-C port supporting DP Alt Mode.
- Try using a different HDMI cable or monitor, and lower the resolution or refresh rate to see if it resolves the problem.
- Disconnect the hub from your laptop and all connected devices for at least 5 minutes. Restart your laptop and reconnect the hub to see if this resolves the problem.
Problem with Functioning Correctly
Try these troubleshooting steps:
- Disconnect the hub from your laptop and all connected devices for at least 5 minutes. Restart your laptop and reconnect the hub to see if this resolves the problem.
- Test the device with another laptop to see if the problem persists.
- Confirm that peripheral devices function normally without the hub.
- Try using a different USB device to check if it functions correctly in the ports.
Problem with Charging
The USB-C PD port on this hub supports up to 85W charging when connected with a 100W PD charger and a USB-C to USB-C cable, as the hub itself requires 15W for operation. If you use a 30W charger, the hub uses 15W, leaving insufficient power to charge your laptop. Additionally, this USB-C hub does not support Samsung's PPS (Programmable Power Supply) fast charging protocol. Therefore, Samsung devices connected via this hub will charge at standard speeds, which is normal when using accessories that are not PPS-compatible with Samsung devices requiring this specific technology.
Troubleshooting steps:
- Check the output of the wall charger connected to the hub's USB-C PD input port.
- Verify if your laptop charges directly from the charger without using the hub.
- Try using the hub with a different wall charger and a USB-C to USB-C cable, both supporting 100W PD charging, to determine if the problem continues.
- Test the hub with another laptop to see if the charging issue is specific to one device.
- Disconnect the hub from your laptop and all connected devices for at least 5 minutes. Restart your laptop and reconnect the hub to see if this resolves the problem.
Problem with SD/microSD Card
Try these troubleshooting steps:
- Disconnect the hub from your laptop and all connected devices for at least 5 minutes. Restart your laptop and reconnect the hub to see if this resolves the problem.
- Check if the SD card has a write-protect switch enabled; if so, disable it by sliding the switch to the unlocked position.
- Test with a different device or a different SD card.
- Ensure the card is fully inserted.
Frequently Asked Questions (FAQ)
Q1: Will this hub work with any laptop? How do I ensure my laptop is compatible with this hub?
A: This hub is compatible with laptops featuring a USB-C port that supports Thunderbolt 4, USB4, DisplayPort Alt Mode, and Power Delivery. To verify your laptop's USB-C port capabilities, check its user manual or contact the manufacturer. If your USB-C port does not support DisplayPort Alt Mode, you will not receive video output. If it lacks Power Delivery, the hub will function for video and data but will not charge your laptop.
Q2: Why does the hub feel warm?
A: It is normal for the hub to feel warm when charging or transferring data at high speeds. This warmth is within the hub's operational limits. To avoid excessive heat, do not place objects on top of the hub or cover it.
Q3: Do I need to install any drivers to use this hub?
A: No, this hub is plug-and-play. No software or driver installation is required.
Q4: Do I need to use a 100W PD wall charger to charge my laptop via this hub?
A: For a laptop requiring 85W, use a 100W PD charger and a 100W cable (15W for the hub + 85W for the laptop). For a laptop requiring 65W, use an 80W PD charger and an 80W cable (15W for the hub + 65W for the laptop). Ensure both the charger and cable meet the power requirements for effective charging.
Serial Number Location
The serial number (SN) is located on the back of the hub.
