Mercury Broadband.
Wireless Broadband Moving Hub - You Choose Offer Summary
7 August 2025
Service Overview
Service Description
Wireless broadband with optional landline service for residential customers. The You Choose offer is only available when bundled with an electricity service. Wireless broadband connects your home through a 4G wireless connection. Mercury offers four plans for wireless broadband: 120GB, 300GB Urban, 300GB Rural, and 1000GB.
Availability
Wireless broadband is only available in rural and urban areas where applicable 4G coverage and capacity are available. You can check your availability of our services when signing up on [Mercury website] or by calling us on 0800 789 505.
Service Charges
Prices are current as at 7 August 2025 and are subject to change. To find out more about our current pricing give us a call on 0800 789 505.
Broadband Charges
| Monthly data allowance | Monthly Charge |
|---|---|
| 120GB Capped | $69 per month* |
| 300GB Urban† | $74 per month* |
| 300GB Rural† | $139 per month* |
| 1000GB (Specific availability restrictions apply) | $79 per month* |
*Pricing is subject to change with 30 days' notice. †Allocated data at max speed, then speeds reduce to a max of 5Mbps. Mercury may pro-rate charges when you join (depending on the date you join), move, cancel, or if you switch between plans. See our [Mercury offer terms] and [Mercury phone and internet terms] for more detail.
The You Choose offer is only available to new residential customers who join Mercury for electricity and broadband services at the same address on a 2 year term. The joining bonuses that can be chosen from as part of this offer are determined by the broadband plan chosen at the time of sign up.
Tier One Joining Bonus
- Samsung 43" Smart TV (model UA43DU8500SXNZ)
- Samsung 280L White Fridge/Freezer (model RB27N4020WW/SA)
- Samsung 8kg Washing Machine (model WW80T4040CE/SA)
- Samsung Jet 95 Pet Stick Vac (model VS20C9542TN/SA)
- Samsung Premium Soundbar with Dolby Atmos (model HW-Q600F/XY)
- Samsung Galaxy A56 5G (model SM-A566BZKTXNZ)
Please note that due to global supply issues items are subject to availability and there may be delivery delays with Samsung products. The joining bonus will be ordered 5 working days from the date of your confirmation letter or email, or when the broadband and electricity services have both been connected with Mercury, whichever is later. Mercury will provide details on when to expect delivery.
Note: Customer may upgrade to FibreClassic or FibreMax during the Term if available. View our [Mercury offer terms] for more information.
Landline Charges (Optional)
| Plan | Monthly Charge |
|---|---|
| Landline | $10 |
The optional landline service connects you to the public phone network so you can make free local calls. Any calls made to national, international, mobile and 0900 numbers will be charged at their standard rate. You can choose from a variety of additional calling packages.
Routers
Futura Modem
$0 ++
Wireless broadband services will require a wireless broadband router supplied by Mercury. †† A $14.95 postage and handling charge applies.
Additional data charges
Additional data packs are only available for capped wireless broadband plans and charged at $10 for 10GB. Data packs are either automatically or manually applied. A one-off 10GB data pack is automatically applied when the full monthly data allowance on your capped wireless broadband plan has been consumed (if no manual data packs have been added already, otherwise it will activate after the manually added data pack has been consumed). There is only one automatically applied data pack available per month. There are 4 manual data packs available for purchase per month for the capped wireless broadband plans. Data packs are available for use for 30 days from purchase.
Mercury will send you an email and/or text once you reach 80% of your monthly data allowance, and again once you reach 100%.
Set up charges
You'll get a free standard connection. A postage and handling charge for your router will apply.
Other charges
Additional charges may apply for items such as non-standard installations and additional in-home technician work performed at the time of connection. For more details please see our [Mercury phone and internet terms]. Electricity and gas (if applicable) charges will also apply for your energy services.
Broadband performance
Performance
Actual speeds you experience are affected by many factors including the device you are using and its capabilities, the number of devices connected, your operating system and web-browser, and if you're connecting wirelessly to your router. Find out more about factors that may influence your speed.
As your plan uses a wireless connection, then factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced. For wireless broadband, you must use the router supplied by Mercury. This router is capable of providing the estimated peak time average speeds, subject to the other factors described above. See [Measuring Broadband NZ website] for independent information on broadband performance across different providers, plans and technologies. You can also view the latest reports.
Access type
Your access type will be wireless broadband. Find out more about the different access types and speeds.
Other information
Minimum contract period
There is a 2 year Term for this electricity and broadband bundle offer. View our [Mercury offer terms] for more information.
Early termination fee
If you terminate or switch either electricity or broadband providers within the Term you'll need to pay an early termination fee. This early termination fee varies depending on which joining bonus you receive as part of that offer, and will reduce by a set amount each month over the Term of your agreement as set out below. An early termination fee is only payable once during the Term.
Tier One
- Samsung 43" Smart TV - Month 1 exit fee $960 reducing by $40 per month
- Samsung 280L Fridge/ Freezer - Month 1 exit fee $960 reducing by $40 per month
- Samsung 8kg Washing Machine - Month 1 exit fee $960 reducing by $40 per month
- Samsung Jet 95 Pet Stick Vac - Month 1 exit fee $960 reducing by $40 per month
- Samsung Premium Soundbar with Dolby Atmos - Month 1 exit fee $960 reducing by $40 per month
- Samsung Galaxy A56 5G Mobile Handset - Month 1 exit fee $840 reducing by $35 per month
View our [Mercury offer terms] for more information.
Notice period (Termination)
After the end of the term, you can cancel your services at any time by giving us at least 5 working days' notice. You'll be responsible for any charges until your disconnection date. View our [Mercury phone and internet terms] for more information.
Other requirements
Please note: The You Choose offer is not available in conjunction with any other offer. View our [Mercury offer terms] for more information.
Traffic management
Mercury reserves the right to manage traffic at peak times (for example, by limiting the speed at which you can download or upload content), to ensure all customers get the best possible experience even at busy times. Overall, this should have a positive benefit for our customers. If Mercury makes any changes to this policy which will have a material impact on you, Mercury will let you know.
Speed restrictions
If you have chosen a wireless broadband plan that is not a capped plan and your full monthly data allowance has been consumed, the maximum speeds for your wireless broadband plan will be reduced to 5Mbps until your monthly plan renewal date. Where your maximum speeds have been reduced, you will still be able to use your wireless broadband but you may experience some degradations (such as lower video resolution) when watching video, streaming or loading images. Your speeds may be less than 5Mbps during the period that your maximum speeds are reduced because of other factors that affect wireless broadband speeds.
Service restrictions
Mercury has a service restriction policy in place which may influence your broadband performance. See clause 5.5 of the [Mercury phone and internet terms].
Fair use policy
No fair use policy applies.
Effects on other services
Your wireless broadband service requires mains electricity to operate. If electricity is not available (e.g. during a local electricity outage) then your wireless broadband, and any services which run over it, may stop working unless you have battery backup in your home. This means services such as landlines, medical alarms, and security alarms may stop working. It is your responsibility to check with the provider of existing services to make sure they will operate under such circumstances. This may also mean you're unable to contact 111 in an emergency. Mercury recommends having a charged mobile or alternative arrangement in place.
Complaints
At Mercury, we value customer feedback and take care to address complaints. Information about our process for customer complaints.
Disputes
Mercury is a member of the Telecommunications Disputes Resolution (TDR) scheme, a free independent service to help customers resolve broadband disputes. For more information about TDR, see their [TDR website].
All prices and fees quoted are inclusive of GST (if any). This is an offer summary only. View our [Mercury offer terms and conditions] and [Mercury phone and internet terms and conditions] for more information.
