Shokz OpenRun Pro 2 User Guide

Model Numbers: SHOKZ S820 / SHOKZ S821

Download the Shokz App

The Shokz app allows you to change EQ modes, connect to two devices simultaneously, update firmware, and more. Download the app for a simple and uninterrupted audio experience.

Available on the App Store and Google Play.

*For limited regions, visit userguide.shokz.net/openrunpro8 for more information.

Note: Apple and the Apple logo are trademarks of Apple Inc. Google Play is a trademark of Google LLC.

How It Works

Headphone Controls

The headphones feature several buttons for control:

  • USB-C Charging Port: Located on one side of the headband.
  • LED Indicator: Shows charging and pairing status.
  • Power/Volume + Button: Located on the side of the headband, used for power, volume adjustment, and pairing initiation.
  • Volume - Button: Located below the Power/Volume+ button, used for volume adjustment and checking battery status.
  • Multifunction Button: Located on the other side of the headband, used for playback control, call management, and voice assistant activation.

Diagram Description: An illustration shows the Shokz OpenRun Pro 2 headphones. Labels point to the USB-C charging port, LED indicator, Power/Volume + button (with + and power symbols), Volume - button (with - symbol), and the Multifunction button (highlighted in green).

Powering On/Off

To Turn On: Press and hold the Power/Volume + button until the LED indicator flashes blue.

To Turn Off: Press and hold the Power/Volume + button until the LED indicator flashes red.

Diagram Description: A close-up of the Power/Volume + button is shown, with instructions indicating to press and hold it to turn the headphones on or off.

Pairing

Steps to Pair:

  1. Start with the headphones turned off.
  2. Press and hold the Volume + button until the LED indicator flashes red and blue alternately, and Audrey says "pairing".
  3. Open the Bluetooth settings on your device and select "OpenRun Pro 2 by Shokz".

Diagram Description: An illustration depicts the headphones and a smartphone screen showing Bluetooth settings with "OpenRun Pro 2 by Shokz" listed and connected.

How to Wear

Place the headphones behind your neck, then position the ear hooks over your ears. Ensure the transducers are positioned in front of your ears for optimal sound and comfort.

Diagram Description: A two-step illustration shows how to put on the headphones: first, placing them around the neck, and second, positioning them on the ears.

Note: Wearing the headphones incorrectly may cause discomfort. The transducers should be positioned in front of the ears.

Volume Control

While audio is playing, adjust the volume by pressing the Volume + or Volume - buttons.

A "beep" will sound when the volume reaches its maximum level.

⚠️ Listening at high volumes can impair hearing and distort audio.

Diagram Description: A close-up of the volume buttons (+ and -) on the headphones is shown, with a music note icon indicating audio playback.

Multifunction Button Controls

The Multifunction button controls playback, calls, and voice assistant.

ActionCommand
Play/Pause MusicSingle click
Next SongDouble-click while music is playing
Previous SongTriple-click while music is playing
Activate Voice AssistantPress and hold for 2 seconds
Answer/End CallSingle click
Reject CallPress and hold for 2 seconds
Change LanguageDouble-click during pairing mode (red and blue LEDs flashing alternately)
Answer Second Call & Reject Current CallPress and hold for 2 seconds when a second call is incoming.
Answer Second Call & Put Current Call on HoldSingle click while a second incoming call is ringing.
Switch Between CallsSingle click when two calls are active.
Hang Up Multiple CallsPress and hold for 2 seconds when two calls are active.

Note: Call functions are for phone calls only, not online calls.

Diagram Description: An illustration shows the Multifunction button (highlighted in green) on the headphones. Icons represent play/pause (▶️/⏸️), next track (⏭️), previous track (⏮️), and call handling (?).

Check Battery Status

While audio is paused, click the Volume + or Volume - button. Audrey will announce the battery status (e.g., "Battery high," "Battery medium," "Battery low," "Charge me").

Diagram Description: A close-up of the volume buttons is shown, with instructions to click them while audio is paused to check battery status.

Extra Features

Equalization Modes

The headphones offer different EQ modes to suit your listening needs:

  • Standard Mode: Balanced frequency, suitable for everyday music listening. (Visual: A graph showing balanced frequency levels.)
  • Vocal Mode: Enhances mid-frequencies, ideal for listening to audiobooks or online courses. (Visual: A stylized person icon with sound waves, suggesting voice clarity.)
  • Bass Boost Mode: Enhances low frequencies, perfect for music with a strong beat during sports. (Visual: A graph emphasizing lower frequency bars.)
  • Treble Boost Mode: Enhances high frequencies, suitable for elegant and light music during relaxation. (Visual: A graph emphasizing higher frequency bars.)

Changing Equalization Mode

While music is playing, press and hold both the Power/Volume + and Volume - buttons simultaneously until you hear a "beep".

You can also change EQ modes using the Shokz app.

Diagram Description: A close-up of the headphone controls (Power/Volume+ and Volume-) is shown, with a music note icon indicating audio playback.

Multipoint Pairing

Connect to two devices simultaneously for seamless switching.

To Pair Two Devices:

  1. Start with headphones off.
  2. Press and hold the Volume + button until Audrey says "pairing" and the LED flashes red and blue alternately.
  3. Press and hold the Multifunction button and the Volume + button until the headphones emit a notification sound.
  4. On the first device, open Bluetooth settings and select "OpenRun Pro 2 by Shokz".
  5. Turn off the headphones.
  6. Repeat step 2 to re-enter pairing mode.
  7. On the second device, open Bluetooth settings and select "OpenRun Pro 2 by Shokz".
  8. Turn off the headphones.
  9. Turn on the headphones. They are now connected to both devices.

Diagram Description: Illustrations show a laptop and a smartphone, each with Bluetooth settings displaying a connection to "OpenRun Pro 2 by Shokz". Arrows indicate the connection process. A checkmark icon indicates successful connection for both "Primo Dispositivo" (First Device) and "Secondo Dispositivo" (Second Device).

Disabling Multipoint Pairing

To disable multipoint pairing, follow these steps:

  1. Start with the headphones turned off.
  2. Press and hold the Volume + button until Audrey says "pairing" and the LED flashes red and blue alternately.
  3. Press and hold both the Multifunction button and the Volume + button until the headphones emit an audible alert.

Diagram Description: Illustrations show the headphones, the Volume - button, and the Multifunction button.

Factory Reset

To restore headphones to factory settings:

  1. Start with the headphones turned off.
  2. Press and hold the Volume + button until Audrey says "pairing" and the LED flashes red and blue alternately.
  3. Press and hold the Multifunction button, the Volume + button, and the Volume - button simultaneously until the headphones emit an audible alert.

Diagram Description: Illustrations show the headphones and all three control buttons (Power/Volume+, Volume-, Multifunction).

Changing Language

Your headphones support four languages: Chinese, English, Japanese, and Korean.

To Change Language:

  1. Start with the headphones turned off.
  2. Press and hold the Volume + button until Audrey says "pairing" and the LED flashes red and blue alternately.
  3. Double-click the Multifunction button, then single-click the Volume + button. The language will change when you hear the corresponding language prompt.

You can also change the language using the Shokz app.

Diagram Description: An illustration shows the Multifunction button.

Care and Maintenance

Charging Tips

The headphones automatically turn off during charging.

When the battery is low, you will hear a "charge me" message, and the red light will flash intermittently. Use the provided USB-C charging cable.

The LED indicator will be red during charging and turn blue when charging is complete.

Diagram Description: Two illustrations show the headphones connected to a USB-C cable. The first shows a red LED indicating "Charging," and the second shows a blue LED indicating "Charging Completed."

Storage and Maintenance

  • Store headphones in a cool, dry place. Operating temperature: 0°C to 40°C.
  • Keep away from heat sources, combustible gas, or corrosive liquids. Avoid prolonged direct sunlight. Do not use or store in hot environments like a car interior.
  • Immediately stop using the product if any parts are damaged or produce smoke, heat, or a burning odor.
  • The earcups have an IP55 dust and water-resistant rating, suitable for non-aquatic sports and exercises, but are not fully waterproof. Do not immerse in water. The IP55 rating is not permanent and may degrade with normal wear.
  • Clean headphones with a soft, dry cloth.
  • After long-term storage, charge the headphones before use.

Hearing Loss Warning

Listening to audio at excessive volumes can distort sound and increase the risk of hearing damage and hearing loss. It is recommended not to listen to audio at high volumes for prolonged periods.

Battery Safety

CAUTION:

  • Replacing the battery with an incorrect type may compromise protection.
  • Disposing of a battery in fire or a hot oven, or crushing or mechanically cutting a battery, could cause an explosion.
  • Leaving a battery in an environment with extremely high temperatures could cause an explosion or leakage of flammable liquids or gases.
  • A battery subjected to extremely low atmospheric pressure could cause an explosion or leakage of flammable liquids or gases.
  • Do not use the battery if it is visibly swollen.

Charging Precautions

  • Always ensure the charging port is dry before connecting the charging cable to prevent short circuits, fires, or explosions.
  • Do not charge immediately after exercise to avoid sweat inside the charging port, which could damage the circuit.
  • Keep the product away from heat sources during charging.
  • Use only with a power adapter approved by competent authorities and compliant with local regulations (e.g., UL, CSA, VDE, CCC).

Driving Hazards

Be aware that in some countries or regions, using headphones while driving any type of vehicle may be illegal. Check and comply with your country's traffic code or relevant laws and regulations, or consult your local regulatory authority.

Skin Irritation

  • Rarely, some users may experience allergic reactions or skin sensitivity from prolonged contact with the product's external materials.
  • To avoid allergic reactions, do not wear the product if you have skin lesions or irritation on or around your neck, ears, or head.
  • If redness, swelling, or itching occurs while wearing the product, discontinue use immediately and consult a doctor.

Product Updates & Electromagnetic Interference

Notice: Design and specifications are subject to change without notice. For the most up-to-date product information, visit www.shokz.com.

Electromagnetic Interference:

  • Do not use this product in locations where wireless devices are prohibited (e.g., airports, medical facilities), as it may interfere with other electronic devices or cause other risks.
  • Some electronic devices may malfunction due to radio interference from this product (e.g., certain automotive electronic equipment). For more information, contact the manufacturer of those electronic devices.
  • Radio waves generated by this product may affect the operation of certain medical devices, such as pacemakers, defibrillators, cochlear implants, hearing aids, etc. If you use any of these medical devices, consult your doctor and the medical device manufacturer regarding restrictions on using this product and maintain a safe distance between the product and medical devices. Discontinue use if you suspect interference with your medical devices.

Warranty

Your headphones are covered by a warranty. Visit our website at https://shokz.com/pages/warranty-landing for details of the limited warranty.

To register your product, download the Shokz App. *Failure to register does not affect your limited warranty rights.

Troubleshooting

If you encounter any issues, please visit https://shokz.com/pages/faq for further support.

Icon Description: A headset icon is displayed next to the text.

What's in the Box

If any part of the product is damaged or missing, do not use it. Contact your authorized Shokz retailer or Shokz customer service.

*Please note that the packaging may vary depending on the sales region.

Diagram Description: Images show the OpenRun Pro 2 box, the headphones, the product package, the user guide booklet, the legal declaration document, and a USB-C charging cable.

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