Whirlpool Front-Loading Automatic Washer Use & Care Guide
Model Numbers: W10856086B, W10856087A
For access to the manual in Spanish, or for additional product information, visit: www.whirlpool.com.
For problems or questions, visit us at www.whirlpool.com. In Canada, consult www.whirlpool.ca.
Designed to use only HE High Efficiency detergents.
Washer Safety
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.
⚠️ This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:
DANGER: You can be killed or seriously injured if you don't immediately follow instructions.
WARNING: You can be killed or seriously injured if you don't follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.
Important Safety Instructions
WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions, including the following:
- Read all instructions before using the washer.
- Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive substances as they give off vapors that could ignite or explode.
- Do not add gasoline, dry-cleaning solvents, or other flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
- Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the washing machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.
- Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children.
- Before the washer is removed from service or discarded, remove the door or lid.
- Do not reach into the washer if the drum, tub or agitator is moving.
- Do not install or store the washer where it will be exposed to the weather.
- Do not tamper with controls.
- Do not repair or replace any part of the washer or attempt any servicing unless specifically recommended in this manual or in published user-repair instructions that you understand and have the skills to carry out.
- See "Electrical Requirements" for grounding instructions.
SAVE THESE INSTRUCTIONS
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.
Operating Instructions
Accessories
FACTORY CERTIFIED PARTS – these three words represent quality parts and accessories designed specifically for your appliance. Time tested engineering that meets our strict quality specifications.
Accessories designed for your appliance:
Customize your new washer and dryer with the following genuine Whirlpool accessories. For more information on options and ordering, call 1-866-698-2538 or visit us at: www.whirlpool.com/accessories. In Canada, call 1-800-688-2002 or visit us at www.whirlpool.ca.
Stack Kit
If space is at a premium, the stack kit allows the dryer to be installed on top of the washer.
12" Pedestal
Color-matched pedestals raise the washer and dryer to a more comfortable working height.
Control Panel and Features
Description of Control Panel Elements:
- 1 POWER BUTTON: Touch and hold until the indicator above the Program button lights up. Symbols appear on the control panel and sounds are played. Touch and hold POWER to cancel a cycle; “rES” is displayed when cancelled.
- 2 PROGRAM (cycle): When the washer is turned on, the light above this button indicates you can select your program or cycle. The last used settings appear on the control panel.
- 3 PROGRAM/CYCLE AREA: An indicator next to each program/cycle lights up as you scroll with the knob. Press the knob when the desired indicator lights up.
- 4 CONTROL KNOB: Turn to select a program/cycle, temperature, spin speed, delay start time, dosing values, or other options. Press to confirm selection.
- 5 OPTIONS: Touch to select additional wash options or features before touching Start/Pause. Selections made after touching Start/Pause may not be activated. To return to factory default settings, unplug the washer for 30 seconds, then plug back in.
- A Colors: Preserves colors by washing with cold water (59°F/15°C). Suitable for lightly soiled colored laundry.
- B TumbleFresh™ Option: Periodically tumbles the load for up to 6 hours after the cycle ends. Stays on for future cycles until turned off.
- C Detergent Dosing Aid: Helps determine the correct detergent amount based on load size and water hardness. The symbol lights up when touched. The drum rotates to detect load size, then displays recommended detergent amount.
- D Delay Wash: Starts the program/cycle up to 24 hours later.
- 6 SETTINGS:
- A Temperature: Change the program/cycle temperature.
- B Spin Speed: Change the program/cycle spin speed.
- Rinse/Hold: Stops at the end of the rinse portion, leaving clothes soaking until Start/Pause is touched to continue.
7 OTHER OPTIONS
- Save Time: Enables quicker washing for lightly soiled laundry.
- Extra Rinse: Extends rinse time to help avoid detergent residues. Suitable for baby laundry, allergies, or soft water areas.
- Heavy Soil: Optimizes stain removal with additives. May extend program by up to 15 minutes. Use with oxygen-based stain removers. IMPORTANT: Do not use chlorine or perborate bleach agents.
- Cold Water PreWash for Stains: Removes stains by beginning with a cold water wash and adding 10 minutes to the cycle. Pretreatment is recommended for stubborn stains.
- Warm Rinse: Ends with a warm rinse to make laundry feel comfortably warm.
- PreWash: Adds a 20-minute prewash for heavily soiled laundry.
- Control Lock: Locks buttons and knob to prevent unwanted use. Touch and hold Option button until the "key" symbol lights up. To cancel, touch and hold Option button until the key symbol goes off.
8 START/PAUSE BUTTON
Touch to start, or touch and hold to pause, a program/cycle. The display shows an animation of chasing LEDs while estimating load size. Water is then added.
9 LED DISPLAY
Displays default settings and Estimated Time Remaining. Factors like load size, temperature, and water pressure can affect time. Symbols indicate:
- ? Door can be opened.
- ? Water supply is inadequate.
- ? Water cannot be drained. Check drain hose/filter.
- ? Call for service.
- ? Dosing aid symbols.
Dispenser Drawer
Provides convenience for adding HE detergent and liquid fabric softener at the proper time.
- A Liquid fabric softener compartment: Automatically dilutes and dispenses liquid fabric softener. Use only liquid fabric softener here.
- B Prewash compartment: Use for PreWash option detergent or directly into the drum.
- C Main wash compartment: Holds liquid or powdered HE detergent. Use powdered detergent if PreWash compartment has detergent. IMPORTANT: Do not use chlorine bleach.
Program/Cycle Guide
Settings and options shown in bold are default settings. Choose program/cycle, options, and settings that best fit the load. Not all settings are available with each program/cycle, and some options cannot be used together.
Load Size Recommendations
- Small load: Fill drum with 3-4 items, not more than 1/4 full.
- Medium load: Fill drum up to about 1/2 full.
- Large load: Fill drum up to about 3/4 full.
- Extra-large load: Fill drum, but ensure clothes tumble freely. Avoid packing tightly.
Rinse Hold Option
Keeps laundry in the final rinse water without spinning. Suitable for delicate items requiring a lower spin speed, but not for silk.
To turn off Rinse Hold and drain water:
- Turn the knob to select "0" for spin speed, press to confirm, and touch Start/Pause.
- Or, spin laundry if desired. Touch Start/Pause to spin at default speed, or turn knob to select a different speed, press to confirm, and touch Start/Pause.
Program/ Cycle | Items to Wash Using Default Program/ Cycle Settings | Wash Temperature* | Spin Speed | Available Options | Program/Cycle Details |
---|---|---|---|---|---|
Clean Washer with affresh® | No clothes in washer | X-hot | N/A | TumbleFresh™ Delay Wash |
Use every 30 washes to clean the washer interior. Uses a higher water level. Use with affresh® cleaner tablet. Should not be interrupted. See "Washer Care." IMPORTANT: Do not place garments or items in the washer. Use with an empty tub. Do not use bleach; a non-chlorinated oxidizing agent can be used. |
Heavy Duty | Sturdy colorfast fabrics and heavily soiled garments | X-hot Hot Warm Cool Cold |
Max High Medium Low Off |
Colors** TumbleFresh™ Detergent Delay Wash Extra Rinse Heavy Soil Cold Water PreWash** Warm Rinse PreWash Rinse/Hold |
Fast-speed tumbling and an extra-high-speed final spin help provide optimal cleaning and reduce drying times. |
Normal | Normally soiled cottons, linens, sheets, and mixed-garment loads | Hot Warm Cool Cold |
Max | Colors TumbleFresh™ Detergent Delay Wash Save Time Extra Rinse Cold Water PreWash** Rinse/Hold |
Combines medium-speed tumbling and an extra-high-speed spin. Designed for energy efficiency. |
Synthetics | Normally soiled laundry made of artificial fibers or cotton blends | Hot Warm Cool Cold |
Max High Medium Low Off |
Colors TumbleFresh™ Detergent Delay Wash Save Time Extra Rinse Heavy Soil Cold Water PreWash PreWash Rinse/Hold |
Uses high-speed extraction spins to remove maximum water. Utilizes high-speed tumbling. |
Delicates | Sheer fabrics, lingerie, sweaters, and lightly soiled shirts, blouses, trousers, pants, and skirts | Warm Cool Cold |
High Medium Low Off |
Colors TumbleFresh™ Detergent Delay Wash Save Time PreWash Rinse/Hold |
Combines gentle tumble action and low-speed spin for gentle fabric care and reduced wrinkling. |
Wool | Wool items labelled with the Woolmark logo and identified as machine washable | Warm Cool Cold |
High Medium Low Off |
TumbleFresh™ Delay Wash Save Time Rinse/Hold |
Uses a reduced/gentle tumble pattern for soaking and limited wear on fabric. Also uses lower spin speeds. |
Quick Wash | Small loads of 2-4 lightly soiled garments | Cool Cold |
Max High Medium Low Off |
Colors TumbleFresh™ Detergent Delay Wash Rinse/Hold |
For small loads needed quickly. Combines high-speed tumbling, shortened wash time, and extra-high-speed spin for reduced drying times. |
Handwash | Silk (see care label recommendations), cashmere, viscoe marked as machine washable | Warm Cool Cold |
High Medium Low Off |
Colors TumbleFresh™ Delay Wash Save Time Rinse/Hold |
Use for delicate fabrics. Uses a reduced/gentle tumble pattern for soaking and limited wear on fabric. Also uses lower spin speeds. |
Rinse & Spin | All loads | N/A | Max High Medium Low Off |
TumbleFresh™ Delay Wash Extra Rinse Rinse/Hold |
Use to get a rinse and spin only. High-speed spin. Useful for loads needing rinsing only and for adding fabric softener. |
Spin | Wet load of clothes | N/A | Max High Medium Low Off |
TumbleFresh™ Delay Wash |
Use to remove excess water. Spin speed can be set lower. |
Choosing the Right Detergent
Use only High Efficiency (HE) detergents, marked "HE" or "High Efficiency." Low-water washing with non-HE detergent causes excessive sudsing, longer cycle times, reduced rinsing performance, potential component malfunction, and buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing, holding soil in suspension. Not all HE detergents are identical; natural, organic, or homemade HE detergents may generate high suds. Always follow the detergent manufacturer's instructions.
About Detergent Concentration
Most concentrated HE detergents show concentration levels on the bottle. If not, calculate by dividing package size (fl. oz.) by the number of loads. Refer to the chart below.
If cleaning results are poor, try a lower concentration number. If suds are excessive, try a higher number.
Concentration | Number of ounces / number of loads |
---|---|
2X | 1.5-2.49 (44.4 ml–73.6 ml) |
3X | 0.9-1.49 (26.6 ml–44.1 ml) |
4X | 0.7-0.89 (20.7 ml–26.3 ml) |
5X | 0.5-0.69 (14.8 ml–20.4 ml) |
6X | 0.3-0.49 (8.9 ml–14.5 ml) |
Using the Dispenser Drawer
- Open the dispenser drawer.
- Add laundry products as described in steps 4-6 in the "Using Your Washer" section.
- Slowly close the dispenser drawer, ensuring it is completely closed.
NOTE: A small amount of water may remain in dispensers from the previous cycle; this is normal.
IMPORTANT: Do not use chlorine bleach.
Adding HE detergent to dispenser
Visual Description: An illustration shows the HE detergent compartment of the dispenser drawer. A bottle labeled "HE detergent" is shown with an arrow pointing to the compartment. Text indicates "Use only High Efficiency (HE) detergent.".
Pour a measured amount of HE detergent into the compartment. Do not overfill, as this may cause premature dispensing.
IMPORTANT:
- Do not add single-dose laundry packets to the dispenser drawer.
- Use powdered detergent when using the Delay Wash option, as liquid may seep out before the wash begins.
Adding the proper amount of detergent
- Only use the manufacturer's recommended quantity of HE liquid or HE powder detergent.
- If the PreWash option is selected, split the detergent dose between the Prewash and Main Wash compartments.
Using Your Washer
First wash cycle without laundry
Before washing clothes for the first time, add liquid or powdered HE detergent to the dispenser. Choose the Quick Wash cycle and run it without clothes. This ensures the interior is clean and the dispenser drawer is ready.
1. Sort and prepare your laundry
Sort items by recommended cycle, water temperature, and colorfastness. Separate heavily soiled items from lightly soiled, and delicate items from sturdy fabrics. Treat stains promptly and test stain removers on an inside seam.
IMPORTANT:
- Empty pockets. Loose items can plug pumps.
- Close zippers, fasten hooks, tie strings/sashes, and remove non-washable trim.
- Mend rips and tears.
- Turn knits inside out to prevent pilling. Separate lint-takers from lint-givers.
- Do not dry garments if stains remain after washing, as heat can set them.
- Always read and follow fabric care labels and laundry product instructions.
2. Add laundry products (if desired)
Visual Description: An illustration shows the inside of the washer drum. Arrows indicate where to add single-dose laundry packets, Oxi-type boosters, or fabric softener crystals directly into the drum before adding laundry.
Single-dose laundry packets, Oxi-type boosters, or fabric softener crystals can be added to the drum prior to adding laundry.
NOTES:
- Always follow manufacturer's instructions.
- Do not use chlorine bleach.
3. Load laundry into washer
Visual Description: An illustration shows a partially filled washer drum with clothes loosely placed inside. An arrow points to the door, indicating it should be closed firmly.
Place sorted items loosely in the washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling. Close the washer door firmly until it clicks.
- Washer can be fully loaded, but not tightly packed.
- See "Program/Cycle Guide" for loading suggestions.
- Mix large and small items. Avoid washing single items. Load evenly.
- Wash small items in mesh garment bags. Use multiple bags if needed.
4. Add HE detergent*
Visual Description: Two illustrations show how to add liquid HE detergent and powdered HE detergent into the dispenser drawer compartments.
NOTE: Do not add single-dose laundry packets, Oxi-type boosters, or fabric softener crystals to dispensers; they will not dispense correctly.
5. Add liquid fabric softener to dispenser (if desired)
Visual Description: An illustration shows liquid fabric softener being poured into the fabric softener compartment of the dispenser drawer. An arrow points to the MAX fill line.
Pour a measured amount of liquid fabric softener into the liquid fabric softener compartment. Follow manufacturer's directions for the correct amount based on load size.
Fabric softener is dispensed in the last rinse, even if Extra Rinse is selected.
IMPORTANT: Do not overfill, dilute, or use more than 1/4 cup (60 mL). Do not fill past the MAX line. Overfilling causes immediate dispensing.
- Do not spill or drip fabric softener onto clothes.
- Do not use liquid fabric softener dispenser balls.
6. Touch and hold Power button to turn on washer
Visual Description: An illustration of the Power button with a circular arrow indicating "on" or "touch and hold."
Touch and hold until indicators turn on. To cancel a cycle, touch and hold the Power button; "rES" is displayed. Indicator lights scroll across the panel when powering on; wait for them to stop before programming.
7. Select program/cycle
Visual Description: An illustration of the control panel showing the Program/Cycle Area with various cycle names listed and a Control Knob. An indicator light is shown next to "Normal."
Turn the knob to select a program/cycle. An indicator light will light up next to the names. Stop when the desired program/cycle is indicated. Press the knob to confirm.
8. Select options, if desired
Dosing Aid (Detergent Button): Calculates recommended detergent amount in milliliters, displayed after touching Start/Pause and load detection. Also adapts washer to detergent dosing and water hardness.
To set for dosing amount:
- Check detergent dosing amount for medium soil/water hardness. NOTE: Do not exceed manufacturer's recommended dose.
- Touch and hold the Detergent button until the bottle symbol lights up.
- Turn the knob to adjust the dosing value to match the detergent bottle. Press knob to confirm.
To set for local water hardness (washer preset for soft water):
- Check regional water hardness.
- If water is not soft, touch and hold Program and Detergent buttons simultaneously. "1" (soft water) appears.
- Turn knob to adjust water level to "2" (Medium) or "3" (Hard). Press knob to confirm.
9. Setting a delayed wash, if desired
Choose Delay Wash to start the cycle up to 24 hours later.
To set a Delayed Wash:
- Touch the Delay Wash button.
- Turn the knob to set the desired delay hours. Press knob to confirm.
After touching Start/Pause, the door locks, and the time counts down. The washer starts when the delay time is reached.
10. Change temperature or spin speed, if desired
Visual Description: An illustration of the control panel showing Temp and Spin Speed buttons. Indicator lights are shown next to temperature and speed settings.
Touch the Temp or Spin Speed button, then turn the knob to select the desired setting. An indicator light will light up next to the selection. Press knob to confirm.
11. Select any additional options
After setting temperature or spin speed, the "Options" light turns on. Turn the knob to select desired option(s). Option symbols light up as you turn the knob. Stop when the desired symbol lights up. Press knob to confirm.
12. Touch Start/Pause button to begin wash program/cycle
Visual Description: An illustration of the Start/Pause button, depicted as a play/pause symbol.
Touch to start. Touch once to pause, touch again to continue. Touch Power button to cancel. The door locks once Start/Pause is touched and remains locked during the cycle.
13. Touch Power button to turn off washer after program/cycle ends
Visual Description: An illustration of the Power button.
14. Remove garments promptly after cycle is finished
Visual Description: An illustration shows a washer door opening, revealing clean clothes. An inset shows the TumbleFresh™ option icon.
Promptly remove garments to avoid odor and rusting of metal objects. When unloading, pull back the door seal and check for small items between the tub and drum.
If unable to remove load promptly, use the TumbleFresh™ option, which tumbles the load periodically for up to 6 hours. To turn off TumbleFresh™, touch the Power button. To prevent it from activating on future cycles, touch the TumbleFresh button.
NOTES:
- The door remains locked while TumbleFresh™ is active. Touch Power button to cancel and unlock.
- A small amount of water may remain in dispensers after the cycle; this is normal.
- Leave the door open to allow the washer to dry between uses to avoid odors.
Washer Maintenance
WATER INLET HOSE
Replace inlet hose after 5 years to reduce risk of failure. Inspect periodically for bulges, kinks, cuts, wear, or leaks.
When replacing:
- Mark the replacement date.
- Check that the old washer is not stuck on the inlet valve.
- Use a new washer for a proper seal.
WASHER CARE
Recommendations to Help Keep Your Washer Clean and Performing at Its Best:
- Always use High Efficiency (HE) detergents and follow manufacturer's instructions for amount. Never use more than recommended.
- Use warm or hot water washes sometimes, as they better control soil and detergent accumulation.
- Always leave the washer door slightly ajar between uses to help dry out the washer and avoid odor buildup.
- Periodically clean residue from interior surfaces of the glass window. Wipe the inside of the glass door with a damp cloth.
Cleaning Your Front-Loading Washer
Perform this procedure at least monthly or every 30 wash cycles.
Cleaning the Door Seal
- Open door, remove items.
- Inspect seal for stains or soil buildup. Pull back seal to inspect areas underneath and check for foreign objects.
- If stained or soiled, gently pull back the rubber door seal and clean the entire surface with the textured side of an affresh® Machine Cleaning Wipe.
Cleaning the Inside of the Washer
This washer has a special "Clean Washer with affresh®" cycle that uses higher water volumes. Steam models also use steam.
Begin procedure:
- Open door, remove items.
- Clean inside door glass with an affresh® Wipe or damp cloth/sponge.
- Add an affresh® Washer Cleaner tablet to the washer drum (do not add to dispenser).
- Do not add detergent or other chemicals.
- Close door.
- Select the "Clean Washer with affresh®" cycle.
- Select the TumbleFresh™ option to help dry the interior.
- Touch Start/Pause to begin.
Operation: Do not run this cycle with a load. After completion, leave the door slightly open for ventilation.
Cleaning the Dispensers
Remove residue by wiping dispensers with an affresh® Machine Cleaning Wipe or damp cloth, then towel dry. Use an all-purpose cleaner if needed. IMPORTANT: Dispenser is not dishwasher safe.
Cleaning the Outside of the Washer
Wipe spills with an affresh® Machine Cleaning Wipe or soft, damp cloth/sponge. Use mild soap and water. IMPORTANT: Do not use abrasive products.
Removing the Dispenser
Visual Description: A series of diagrams illustrate the steps for removing and replacing the dispenser drawer.
To remove:
- Pull dispenser drawer out until it stops.
- Press down on the release tab and pull straight out.
- Lift off the cover panel by pulling straight up.
To replace:
- Slide cover panel back onto posts on dispenser.
- Align dispenser edges with guides in washer, then slide back into slot.
Non-Use and Vacation Care
Operate washer only when home. If moving or not using for a period:
- Unplug or disconnect power.
- Turn off water supply to avoid flooding. HELPFUL TIP: Attach a reminder note to turn water back on.
- Clean dispensers.
Winter Storage Care
IMPORTANT: Store where it will not freeze. Freezing can damage the washer.
To winterize:
- Shut off water faucet, disconnect and drain inlet hose. HELPFUL TIP: Attach a reminder note to turn water back on.
- Put 1 qt. (1 L) of R.V.-type antifreeze in drum and run on Normal cycle for ~2 minutes to mix.
- Unplug washer or disconnect power.
Transporting Your Washer
- Shut off water faucet. Disconnect and drain inlet hose.
- If moving during freezing weather, follow "Winter Storage Care" first.
- Disconnect drain hose from drain system and back of washer.
- Unplug power cord.
- Place inlet hose and drain hose inside washer drum.
- Bundle power cord.
IMPORTANT: Call for service to install new transport bolts. Do not reuse old bolts. Washer must be transported upright. It must be properly set up for relocation by a certified technician.
Reinstalling/Using Washer Again
To reinstall after non-use, vacation, winter storage, or moving:
- Refer to "Installation Instructions" to locate, level, and connect washer.
- Before using again, run through recommended procedure:
To use washer again:
- Flush water pipes and hose. Reconnect inlet hose. Turn on water faucet.
- Plug in washer or reconnect power.
- Run washer through Heavy Duty cycle with HE detergent (half manufacturer's recommended amount for medium load) to clean and remove antifreeze if used.
Cleaning the Drain Pump Filter/ Draining Residual Water
Visual Description: A series of diagrams illustrate the steps for accessing and cleaning the drain pump filter, including placing a container to catch water and turning the filter counterclockwise.
- Push tabs on both sides of the base panel to release and remove it.
- Place a flat container beneath the drain pump filter to collect water.
- Slowly turn the filter counterclockwise until water flows out. Let water drain without removing the filter. When container is full, close filter by turning clockwise. Empty container. Repeat until water has drained.
- Lay a cloth beneath the filter to absorb remaining water. Remove filter by turning counterclockwise.
- Rinse filter to remove residue.
- Reinsert filter by turning clockwise until fully seated, with handle vertical. To test water tightness, pour ~1 liter of water into detergent dispenser, then reinstall base panel.
Installation Instructions
Installation Requirements
Tools and Parts
Gather required tools and parts before starting installation.
Tools needed: Adjustable or open-end wrenches (3/8", 1/2"), Level, Wood block, Ruler or measuring tape, Pliers (open to 19/16"), 3/8" socket wrench.
Optional tools: Flashlight, Bucket.
Parts supplied: Cable tie, U-shaped hose form, Transport bolt hole plugs (4).
NOTE: All supplied parts are in the washer drum. Inlet hoses and washers are not included.
Alternate parts (Not supplied with washer)
Your installation may require additional parts. To order, refer to toll-free numbers on the back page.
- If you have: Laundry tub or standpipe taller than 55" (1.4 m) You will need: Sump pump system.
- If you have: Overhead sewer You will need: Standard 20 gal. (76 L) 30" (762 mm) tall drain tub or utility sink, sump pump and connectors.
- If you have: Floor drain system You will need: Siphon Break Kit (Part #285834), 2 Connector Kits (Part #285835), Additional Drain Hose (Part #8318155).
- If you have: Drain hose too short You will need: Extension Drain Hose (Part #285863), Connector Kit (Part #285835).
- If you have: Water faucet beyond reach of fill hose You will need: 2 longer water fill hoses (6 ft Part #76314, 10 ft Part #350008).
Available accessories:
- A Stack Kit is available to stack your washer and dryer.
- An optional matching pedestal is available to raise your washer to a more comfortable working height.
To order, call your dealer or refer to "Assistance or Service."
Location Requirements
Proper installation is your responsibility.
You will need:
- A grounded electrical outlet within 5.4 ft (1.7 m) of the power cord.
- A water faucet within 4 ft (1.2 m) of the fill valve, with water pressure of 20–100 psi (137.9–689.6 kPa).
- A level floor with maximum slope of 1" (25 mm). Installing on carpet with foam backing is not recommended.
- Floor must support washer's total weight (with water and load) of 400 lbs (180 kgs).
IMPORTANT: Do not install, store, or operate where exposed to weather or temperatures below 32°F (0°C). See "Washer Maintenance" for winterizing.
Recessed area or closet installation (stacked washer and dryer):
Visual Description: Diagrams show recommended spacing dimensions for installing a stacked washer and dryer in a recessed area or closet, including clearances for sides, top, and bottom, and ventilation openings.
Custom under counter installation:
Visual Description: Diagrams show recommended spacing dimensions for installing a washer under a counter.
Custom cabinet installation:
Visual Description: Diagrams show recommended spacing dimensions for installing a washer in a cabinet.
Drain System
Drain system can use a floor drain, wall standpipe, floor standpipe, or laundry tub. Select method needed.
IMPORTANT: To avoid siphoning, only 4½" (114 mm) of drain hose should be inside standpipe. Always secure drain hose with cable tie.
Floor standpipe drain system
Visual Description: Diagrams show the floor standpipe drain system with recommended hose insertion depth and height clearances.
Minimum standpipe diameter: 2" (51 mm). Minimum carry-away capacity: 17 gal./min. A 1/4" adapter kit is available. Top of standpipe must be at least 24" (60 cm) high; install no higher than 49" (125 cm) from bottom of washer. For overhead sewers requiring pumping higher than 96 inches, a sump pump is needed.
Laundry tub drain system
Visual Description: Diagram shows the laundry tub drain system with recommended hose insertion depth and height clearances.
Minimum capacity: 20 gal. (76 L). Top of laundry tub must be at least 24" (60 cm) above floor; install no higher than 49" (125 cm) from bottom of washer.
Floor drain system
Visual Description: Diagram shows the floor drain system with recommended hose insertion depth and height clearances.
Requires Siphon Break Kit, Connector Kits, and Extension Drain Hose (may be purchased separately). Minimum siphon break height: 28" (710 mm) from bottom of washer.
Wall standpipe drain system
Visual Description: Diagram shows the wall standpipe drain system with recommended hose insertion depth and height clearances.
See requirements for floor standpipe drain system.
Electrical Requirements
WARNING
Electrical Shock Hazard
- Plug into a grounded 3 prong outlet.
- Do not remove ground prong.
- Do not use an adapter.
- Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
- A 120-volt, 60 Hz, AC-only, 15- or 20-amp, fused electrical supply is required. A time-delay fuse or circuit breaker is recommended. A separate circuit breaker for this appliance is recommended.
- This washer has a 3-prong grounding plug. Plug into a mating, 3-prong, grounding-type outlet, grounded per local codes. If a mating outlet is unavailable, a qualified electrician must install one.
- If codes permit a separate ground wire, a qualified electrician should determine its adequacy.
- Do not ground to a gas pipe.
- Consult a qualified electrician if unsure about grounding.
- Do not have a fuse in the neutral or ground circuit.
GROUNDING INSTRUCTIONS
For a grounded, cord-connected washer: Must be grounded to reduce electrical shock risk. Equipped with an equipment-grounding conductor and grounding plug. Plug into an appropriate, properly installed and grounded outlet.
WARNING: Improper connection of the grounding conductor can risk electric shock. Check with a qualified electrician if in doubt.
Do not modify the plug; have a proper outlet installed by a qualified electrician if it doesn't fit.
For a permanently connected washer:
Must be connected to a grounded metal, permanent wiring system, or an equipment grounding conductor must be run with circuit conductors and connected to the equipment-grounding terminal or lead.
INSTALLATION INSTRUCTIONS
WARNING
Excessive Weight Hazard
Use two or more people to move and install washer. Failure to do so can result in back or other injury.
NOTE: To avoid floor damage, set washer onto cardboard before moving.
1. Move washer
Visual Description: Diagram shows a washer being moved, with a dimension of 48" (1.2 m) indicating the proximity to its final location. Text emphasizes keeping it upright.
Remove all shipping materials. Move washer to within 48" (1.2 m) of its final location, keeping it upright.
2. Remove transport bolts from washer
Visual Description: Diagram shows the back of the washer with transport bolts highlighted. An illustration shows a wrench being used to loosen a bolt.
Loosen bolts with a 3/8" (10 mm) wrench. Wiggle and pull out the bolt and shipping plug.
3. Remove power cord from clips
Visual Description: Diagram shows the power cord being detached from clips on the back of the washer.
Remove power cord from clips and place over the top of the washer for access to the back.
NOTE: For later transport, call a local service center. A certified technician must set up for relocation to avoid damage.
IMPORTANT: Do not plug in washer until installation is complete.
4. Cover bolt holes with transport bolt hole plugs
Visual Description: Diagram shows the transport bolt holes on the back of the washer being covered with plugs.
Close bolt holes with the 4 transport bolt hole plugs included.
Route Drain Hose
Proper routing protects your floor from water leakage.
5. Remove drain hose from washer
Visual Description: Diagram shows the drain hose being gently pulled from shipping clips on the back of the washer.
Gently pull the corrugated drain hose from the shipping clips.
6. Connect laundry tub drain or standpipe drain hose form (floor drain installations only)
Visual Description: Diagrams show how to connect the drain hose form to the drain hose for floor drain installations.
For floor drain installations, connect the drain hose form to the end of the drain hose. Additional parts may be needed.
7. Place drain hose in standpipe
Visual Description: Diagram shows the drain hose form placed into a standpipe, with a dimension of 4½" (114 mm) indicating the maximum insertion depth.
Place hose into standpipe or over side of laundry tub. IMPORTANT: Only 4½" (114 mm) of drain hose should be inside standpipe. Drain hose form must be used.
Connect Inlet Hose
Connect to cold water faucet with a new inlet hose with a flat washer. Do not use the old hose. Hose must be attached and have water flowing to the inlet valve.
8. Connect inlet hose to water faucet
Visual Description: Diagram shows connecting the inlet hose to a cold water faucet. Arrows indicate hand-tightening and then using pliers.
Attach hose to cold water faucet. Screw on coupling by hand until seated. Use pliers to tighten an additional two-thirds turn.
IMPORTANT: Do not overtighten or use tape/sealants. Damage can result.
9. Clear water line
Visual Description: Diagram shows water flowing from the hose into a bucket to clear debris.
Run water through hose into a tub, drainpipe, or bucket until clear.
10. Connect inlet hose to washer
Visual Description: Diagram shows connecting the inlet hose to the water inlet valve on the back of the washer.
Attach water hose to water inlet valve. Screw coupling by hand until snug. Use pliers to tighten an additional two-thirds turn.
IMPORTANT: Replace hose every 5 years. Record installation/replacement dates. Periodically inspect for bulges, kinks, cuts, wear, or leaks.
11. Check for leaks
Visual Description: Diagram shows water faucet being slowly turned on, with a small amount of water entering the washer.
Slowly turn on water faucet to check for leaks. A small amount of water may enter the washer.
12. Secure drain hose
Visual Description: Diagrams show securing the drain hose to a laundry tub leg, standpipe, or using a cable tie for a wall standpipe.
Secure drain hose to laundry tub leg, drain standpipe, or inlet hose with cable tie.
Level Washer
Leveling reduces excess noise and vibration.
13. Check levelness of washer
Visual Description: Diagram shows placing a level on top edges of the washer. Three illustrations show the washer being level, not level (front low), and not level (side low).
Remove cardboard from beneath washer. Place a level on top edges, checking each side and front. If not level, adjust feet as shown in steps 15 and 16.
14. Rock washer to test foot contact
Visual Description: Diagram shows gripping the washer from the top and rocking it to check for stability.
Grip washer and rock back and forth, side to side, ensuring all four feet are firmly on the floor. If it rocks, adjust leveling feet (Step 15). If stable, proceed to Step 17.
15. Adjust leveling feet
Visual Description: Diagram shows adjusting the leveling feet using a wrench and jam nut. An inset shows a wood block propping up the front of the washer.
If not level, use a 1/2" or 13 mm wrench to turn jam nuts clockwise on feet until about 1/2" (13 mm) from the cabinet. Then turn the leveling foot clockwise to lower or counterclockwise to raise the washer. Recheck levelness and foot contact. Repeat as needed.
HELPFUL TIP: Prop up front of washer about 4" (102 mm) with a wood block.
16. Tighten leveling feet
Visual Description: Diagram shows tightening the jam nuts against the washer cabinet.
When level and all feet are firmly on the floor, turn jam nuts counterclockwise on leveling feet tightly against the washer cabinet.
HELPFUL TIP: Prop washer with a wooden block.
17. Plug into a grounded 3 prong outlet
Visual Description: Diagram shows a 3-prong plug being inserted into a grounded outlet.
Complete Installation Checklist
- ✔️ Check electrical requirements and grounding method.
- ✔️ Check all parts are installed. Review steps if any part is extra.
- ✔️ Check you have all tools.
- ✔️ Check transport bolts were completely removed.
- ✔️ Check hose is attached and water faucet is on.
- ✔️ Check for leaks around faucet, valve, and inlet hose.
- ✔️ Remove any tape remaining on washer.
- ✔️ Check washer is plugged into a grounded 3 prong outlet.
- ✔️ Dispose of/recycle packaging materials.
- ✔️ Read "Using Your Washer."
- To test and clean: Turn on washer, choose Normal cycle, run without clothes using 1/2 manufacturer's recommended HE detergent for a medium load.
Troubleshooting
First try the solutions suggested here or visit www.whirlpool.com/product_help. In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Error Code Appears in Display
Once issues are corrected, touch Power button to clear code. Re-select and restart cycle.
(Water tap closed) ?❌
Possible Causes: No or insufficient water supply (faucet closed, kinks in hose, low pressure, clogged filters, frozen hose).
Solution: Open faucet, check hose for kinks, ensure sufficient pressure, clean filters, install washer at ≥ 41°F (5°C). After correction, touch Start/Pause. If problem persists, touch and hold Power for 3 seconds.
(Clean filter) ?
Possible Causes: Wastewater not pumped out (kinks in drain hose, blocked/frozen hose, blocked filter/pump).
Solution: Check drain hose for kinks, install washer at ≥ 41°F (5°C), clean drain pump filter per "Cleaning the Drain Pump Filter" section. After correction, touch Start/Pause. If problem persists, touch and hold Power for 3 seconds.
(Door open indicator blinks) ??
Possible Causes: Door cannot lock.
Solution: Firmly press door near lock to close. Touch Start/Pause. If problem persists, touch and hold Power for 3 seconds.
FdL (or F29)
Possible Causes: Door cannot unlock.
Solution: Firmly press door near lock. Touch and hold Power for 3 seconds. If Hot cycle selected, wait for cool-down, touch and hold Power for 3 seconds. Turn on washer. If failure persists, check "Clean filter" causes. If door still won't unlock, touch and hold Power for 3 seconds. Refer to "How to Open Door in Case of Power Failure." Wait for water to cool before draining/opening.
Fod
Possible Causes: Excessive foam formation (detergent overdosage) interrupted cycle.
Solution: Start Rinse & Spin with Intensive Rinse. Follow detergent manufacturer's dosing. Use Dosing Aid option. Ensure drain pump filter is clean.
(service) F20 or F60
Possible Causes: Failure of an electronic component.
Solution: Turn off and unplug washer. Close water faucet. Contact service representative.
(service) F24
Possible Causes: Too much laundry for a small load cycle. Too much inlet water.
Solution: Select Rinse & Spin to complete cycle. Do not overload. Follow "Program/Cycle Guide" load sizes. Turn off faucet. Touch and hold Power for 3 seconds to drain water. Turn faucet on again. If water flows in without cycle started, an electrical component failed. Close faucet, turn off and unplug. Contact service representative.
(service) All other F.. failures
Possible Causes: Failure of an electrical component.
Solution: Touch and hold Power for 3 seconds to reset control. If problem persists, turn off and unplug washer. Close faucet. Contact service representative.
Vibration or Off-Balance
Vibration, rocking, or "walking"
Possible Causes: Feet not in contact/locked, washer not level, unbalanced/large load, item/load not suitable, shipping bolts still attached.
Solution: Ensure feet contact floor and are locked. Ensure washer is level. Check floor for flexing. Use plywood if needed. Avoid tightly packing loads; balance single items with others. Use appropriate cycle. Remove transport bolts. See "Level the Washer" and "Remove transport bolts" instructions.
Noises
Clicking or metallic noises
Possible Causes: Door locking/unlocking. Objects caught in drain system. Metal items on clothing.
Solution: Door locking/unlocking is normal (3 clicks). Empty pockets before washing to prevent objects from entering drain system. Metal items on clothing may touch drum.
Gurgling or humming
Possible Causes: Washer may be draining water. Pump humming.
Solution: Normal at certain stages of spin/drain cycles.
Rolling or sloshing and occasional clicking (on low-speed spin)
Possible Causes: Steel balls in balancing system.
Solution: Normal at certain stages of cycle.
Water Leaks
Check the following for proper installation
Possible Causes: Fill hose not attached tightly, missing washer, drain hose connection loose, household plumbing issues, clogged drain hose strainer.
Solution: Tighten fill hose connection. Seat fill hose washers. Secure drain hose. Check household plumbing. Remove strainer/stocking from drain hose.
Water or suds leaking from door or rear of cabinet
Possible Causes: Not using HE detergent or using too much HE detergent. Residue on door glass. Debris on inner door glass/seal.
Solution: Use only HE detergent, measure correctly. Clean door glass underside. Clean inner door glass and seal.
Leaking around door
Possible Causes: Hair, lint, or debris on inner door glass preventing proper seal.
Solution: Clean inner door glass and seal. See "Cleaning the Door Seal" in "Washer Maintenance.".
Washer not performing as expected
Load not completely covered in water
Possible Causes: Water level not visible or doesn't cover clothes.
Solution: This is normal for HE front-load washers; they sense load size and add water accordingly.
Washer won't run or fill; washer stops working
Possible Causes: Check for proper water supply. Check proper electrical supply.
Solution: Ensure hose is attached and water is flowing to inlet valve. Turn on water faucet. Check inlet valve screen. Check for kinks in inlet hose. Plug power cord into grounded outlet. Ensure power to outlet. Do not plug into GFI. Check electrical source or call electrician for low voltage. Reset tripped breaker; replace fuses.
Washer won't run or fill; washer stops working (cont.)
Possible Causes: Normal washer operation. Door not firmly shut. Washer not loaded as recommended. Not using HE detergent or using too much HE detergent.
Solution: Door must be closed and latched. Washer pauses during certain phases (e.g., 2 min soak/tumble). Avoid over-sudsing with HE detergent. Cold Wash uses less water initially. Door must be closed during operation. Rearrange load evenly. Do not add items after cycle starts. Do not add more water. Use HE detergent, measure correctly. To remove suds, cancel and select Rinse & Spin.
Washer stops during the program/cycle and the Start/Pause indicator blinks
Possible Causes: Door not opened between cycles. It is the end of program/cycle and Rinse Hold is activated. Program/cycle was interrupted.
Solution: Door must be opened and closed before a new cycle. Turn knob to spin speed if desired; otherwise, rinse water drains and cycle ends. Ensure door is closed. Touch Start/Pause to continue.
Washer not draining/spinning; loads are still wet
Possible Causes: Drain hose extends too far into standpipe. Drain hose clogged or too high. Strainer/stocking on end of hose. Drain hose fits too tightly or is taped.
Solution: Ensure drain hose is properly installed (4½" max in standpipe, not taped). Lower hose if higher than 49". Remove clogs. Ensure hose is loose, not sealed, with an air gap. See "Route Drain Hose" instructions.
Washer not draining/spinning; loads are still wet (cont.)
Possible Causes: Using cycles with lower spin speed. Washer not loaded as recommended. Load out of balance. Not using HE detergent or too much HE detergent. Small items caught in pump/between drum and tub. Transport bolts not removed. Washer not level.
Solution: Use recommended cycle/spin speed. Avoid tightly packed/unbalanced loads. Balance single items. Use only HE detergent, measure correctly. Check drum/pump for items. Remove transport bolts. Adjust leveling feet. Ensure washer is on a level, firm surface.
Washer vibrates during spinning
Possible Causes: Transport bolts not removed. Washer not level.
Solution: Remove transport bolts. Adjust leveling feet. Ensure washer is on a level, firm surface.
Spin speed "0" blinks on the control panel and/or laundry is still very wet
Possible Causes: Unbalanced load prevented spin cycle. Spin button set to low speed. Excessive foam formation.
Solution: Add more laundry items of different sizes to balance load and start Rinse & Spin. Set a higher spin speed. Start Rinse & Spin with Dosing Aid option to manage suds.
Spin results are poor
Possible Causes: Unbalanced load prevented spin cycle.
Solution: See solution for "Spin speed "0" blinks."
Door locked at end of wash cycle
Possible Causes: Water remaining in washer. TumbleFresh™ option is on.
Solution: Select Rinse & Spin to drain remaining water. Door unlocks at end of drain. If TumbleFresh™ is on, door remains locked for up to 6 hours; cancel option by touching Power button.
Door will not unlock
Possible Causes: Water did not completely drain. Error code displayed.
Solution: Select Rinse & Spin to remove remaining water. Door unlocks after 1 minute. Failure mode locks door; touch Start/Pause to exit, then wait for unlock. See "How to Open Door in Case of Power Failure.".
Incorrect or wrong wash or rinse temperatures
Possible Causes: Water temperature hotter than 104°F (40°C). Check for proper water supply.
Solution: Wait for water temperature to drop. Ensure hose is attached and water is flowing. Check inlet valve screen. Check for kinks in hose.
Desired setting or option does not light
Possible Causes: Not all settings/options available with each cycle; some cannot be used together.
Solution: See "Program/Cycle Guide" for available settings and options.
Load not rinsed
Possible Causes: Check water supply. Not using HE detergent or using too much HE detergent. Washer not loaded as recommended. Load out of balance.
Solution: Ensure hose attached, water flowing, faucet on, inlet screen clear, no kinks. Use only HE detergent, measure correctly. Avoid tightly packing; load dry items only. Use correct cycle. Add only 1-2 garments after start. Redistribute load if unbalanced.
Load is wrinkled, twisted, or tangled
Possible Causes: Washer not loaded as recommended. Spin speed too high. Washer not unloaded promptly. Not choosing right cycle. Wash water not warm enough.
Solution: Add load loosely; items need to move freely. Reduce tangling by mixing load types. Use recommended cycle. Select lower spin speed. Unload promptly or use TumbleFresh™. Use Delicates cycle or low spin speed. Use warm/hot wash water if safe.
Not cleaning or removing stains
Possible Causes: Washer not loaded as recommended. Not using HE detergent or too much HE detergent. Hard water/high iron. Fabric softener dispensing ball used. Powdered detergent used for low-speed cycle.
Solution: Load loosely; add 1-2 garments after start. Use HE detergent, measure correctly. Consider water softener/iron filter. Do not use dispensing balls; use softener compartment. Consider liquid detergent.
Not cleaning or removing stains (cont.)
Possible Causes: Not using correct cycle. Not using dispensers. Not washing like colors together. Not enough detergent/hard water. Monthly maintenance not done. Not using HE detergent/too much HE detergent. Door not left open. Sharp items in pockets. Strings/straps tangled. Items damaged before washing. Washer tightly packed. Door closed on item.
Solution: Use warmer wash temp or Heavy Duty cycle. Add extra rinse. Use dispensers. Wash like colors together. Use more detergent for heavy soils/cold/hard water. Run "Clean Washer" cycle monthly. Unload promptly or use TumbleFresh™. Leave door open. Empty pockets, zip zippers, fasten snaps/hooks. Tie strings/straps. Mend items before washing. Avoid packing washer tightly. Do not overfill. Push load fully in.
Odors
Possible Causes: Not using HE detergent/too much HE detergent. Door not left open after use.
Solution: Use HE detergent, measure correctly. See "Using Your Washer." Leave door open to dry.
Fabric damage
Possible Causes: Sharp items in pockets. Strings/straps tangled. Items damaged before washing. Washer tightly packed. Door closed on item.
Solution: Empty pockets, zip zippers, fasten snaps/hooks. Tie strings/straps. Mend items before washing. Avoid packing washer tightly. Do not overfill. Push load fully in.
Gray whites, dingy colors
Possible Causes: Load not sorted properly. Wash temperatures too low. Not enough detergent/hard water.
Solution: Sort darks from whites/lights. Use hot/warm temps if safe. Use more detergent for heavy soils/cold/hard water.
Incorrect dispenser operation
Possible Causes: Clogged dispensers or products dispensing too soon. Water in dispenser after cycle. Low inlet water pressure/clogged filter.
Solution: Do not overfill dispenser. Load dispensers before starting. Low pressure may leave residue; use warmer wash temp if possible. Small water amounts in dispenser after cycle are normal. Ensure faucet is open, check/clean inlet hose filters.
Detergent dispenser contains detergent residue after program ends
Possible Causes: Low inlet water pressure/clogged filter.
Solution: Ensure faucet is open, check/clean inlet hose filters.
Single-dose laundry packet not dissolving
Possible Causes: Adding laundry packet incorrectly.
Solution: Add packet to drum before clothes, not dispenser. Follow manufacturer's instructions.
Cycle time changes or cycle time too long
Possible Causes: Normal operation. Excessive suds. Load out of balance. Not using correct cycle.
Solution: Cycle times vary automatically. Special suds routine adds time. Load redistribution for balance extends time. Quick Wash is for small loads; larger loads increase time.
Liquid detergent on door glass prior to beginning of cycle
Possible Causes: Detergent is free to flow from single-dose dispenser.
Solution: Do not add liquid detergent until laundry is loaded.
How to Open Door in Case of Power Failure
Before opening, refer to "Door will not unlock" in Troubleshooting. Door may unlock itself. If immediate access is needed, try unlocking as described for Error Code FdL or F29.
Before Opening Door:
- Turn off and unplug washer.
- Close water faucet.
- Wait until drum stops rotating.
- Wait until water and laundry have cooled down if washing with high temperatures.
- Always drain water by touching and holding Power button until "rES" appears, OR follow "Cleaning the Drain Pump Filter" instructions.
To Open Door:
- Remove the screw.
- Pull down on the strap marked "Door open." The door can now be opened.
- After removing laundry, replace the strap by firmly turning the screw.
- Reinstall the base panel.
Whirlpool® Laundry Limited Warranty
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED.
When calling for service, have available: Name, address, phone number; Model and serial number; Detailed problem description; Proof of purchase.
IF YOU NEED SERVICE:
- Determine if repair is needed. Review Troubleshooting or visit www.whirlpool.com/product_help.
- All warranty service is provided by authorized Whirlpool Service Providers.
In the U.S.A. call: 1-800-253-1301. In Canada call: 1-800-807-6777.
Website: www.whirlpool.com/product_help
If outside the U.S./Canada, contact your authorized Whirlpool dealer.
ONE YEAR LIMITED WARRANTY
WHAT IS COVERED
For one year from purchase date, Whirlpool will pay for Factory Specified Replacement Parts and repair labor to correct defects in materials or workmanship, or replace the product at its discretion. Warranty is valid only in the country of purchase. Proof of original purchase date is required.
WHAT IS NOT COVERED
- Commercial, non-residential, multiple-family use, or use inconsistent with instructions.
- In-home instruction on product use.
- Service for improper maintenance/installation, or correction of household electrical/plumbing issues.
- Consumable parts (bulbs, batteries, filters, etc.).
- Defects/damage from non-genuine Whirlpool parts or accessories.
- Conversion from natural gas/L.P. gas or reversal of appliance doors.
- Damage from accident, misuse, abuse, fire, floods, acts of God, or unapproved products.
- Repairs for product damage/defects caused by unauthorized service, alteration, or modification.
- Cosmetic damage (scratches, dents, chips) unless reported within 30 days and resulting from material/workmanship defects.
- Discoloration, rust, or oxidation from caustic/corrosive environments (high salt, moisture, humidity, chemicals).
- Pick-up or delivery. Product intended for in-home repair.
- Travel/transportation expenses for service in remote locations.
- Removal/reinstallation of inaccessible appliances or built-in fixtures interfering with service.
- Service/parts for appliances with removed/altered model/serial numbers.
Cost of repair/replacement under excluded circumstances is borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
Implied warranties (merchantability, fitness for a particular purpose) are limited to one year or the shortest period allowed by law. Some states/provinces do not allow limitations, so this may not apply.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about quality, durability, or service needs beyond this warranty. Ask about extended warranties.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
Sole remedy is product repair. Whirlpool is not liable for incidental or consequential damages. Some states/provinces do not allow exclusions, so limitations may not apply.
Assistance or Service
Before calling for assistance or service, check "Troubleshooting" or visit www.whirlpool.com/help. This may save you the cost of a service call. If you still need help, follow instructions below. When calling, know the purchase date and complete model/serial number.
If you need replacement parts or to order accessories
Use only FSP® Factory Specified Parts for best fit and performance.
To locate FSP® parts/accessories: www.whirlpoolpartsonline.com.
Questions? Call toll-free: 1-866-698-2538 (U.S.) or 1-800-688-2002 (Canada).
Our consultants provide assistance with:
- Features and specifications of Whirlpool appliances.
- Installation information.
- Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
In the U.S.A. and Canada:
- Use and maintenance procedures.
- Accessory and repair parts sales.
- Referrals to local dealers, repair parts distributors, and service companies. Whirlpool-designated technicians are trained for warranty and after-warranty service.
Write with questions/concerns to:
Whirlpool Brand Appliances Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
1-866-698-2538
Whirlpool Brand Appliances Customer eXperience Centre
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
1-800-688-2002
Include a daytime phone number.
Assistance ou Service (French)
Avant de faire un appel pour obtenir de l'assistance ou un entretien, vérifier la section “Dépannage” ou consulter www.whirlpool.com/help. Cette vérification peut vous faire économiser le coût d'une visite de réparation. Si vous avez encore besoin d'aide, suivre les instructions ci-dessous. Lors d'un appel, garder à portée de main la date d'achat et les numéros de modèle et de série de votre appareil. Ces renseignements nous aideront à mieux répondre à votre demande.
Pour commander des pièces de rechange ou des accessoires
Pour commander des pièces de rechange, nous vous recommandons d'utiliser seulement des pièces spécifiées par l'usine. Ces pièces conviendront et fonctionneront bien parce qu'elles sont fabriquées selon les mêmes spécifications précises utilisées pour construire chaque nouvel appareil WHIRLPOOL®.
Pour trouver des pièces de rechange FSP® ou des accessoires, visiter le www.whirlpool.ca.
Des questions? Composer le numéro sans frais 1-800-688-2002.
Nos consultants fournissent l'assistance pour :
- Procédés d'utilisation et d'entretien.
- Vente d'accessoires et de pièces de rechange.
- Références aux concessionnaires, compagnies de service de réparation et distributeurs de pièces de rechange locaux. Les techniciens de service désignés par Whirlpool sont formés pour remplir la garantie des produits et fournir un service après la garantie, partout au Canada.
Pour plus d'assistance
Vous pouvez nous soumettre toute question ou toute problème en écrivant à l'adresse ci-dessous :
Whirlpool Brand Appliances Centre pour l'expérience de la clientèle
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
1-800-688-2002
Dans votre correspondance, veuillez indiquer un numéro de téléphone où nous pouvons vous joindre dans la journée.