Whirlpool Front-Loading Automatic Washer Use and Care Guide

Washer Safety

Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. ⚠️

This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:

DANGER: You can be killed or seriously injured if you don't immediately follow instructions.

WARNING: You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions, including the following:

• Read all instructions before using the washer.
• Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive substances as they give off vapors that could ignite or explode.
• Do not add gasoline, dry-cleaning solvents, or other flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
• Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the washing machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.
• Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children.
• Before the washer is removed from service or discarded, remove the door or lid.
• Do not reach into the washer if the drum, tub or agitator is moving.
• Do not install or store the washer where it will be exposed to the weather.
• Do not tamper with controls.
• Do not repair or replace any part of the washer or attempt any servicing unless specifically recommended in this manual or in published user-repair instructions that you understand and have the skills to carry out.
• See “Electrical Requirements” located in the installation instructions for grounding instructions.

SAVE THESE INSTRUCTIONS

State of California Proposition 65 Warnings:

WARNING: This product contains one or more chemicals known to the State of California to cause cancer.

WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.

Accessories

Customize your new washer and dryer with the following genuine Whirlpool accessories. For more information on options and ordering, contact your dealer, or visit: www.whirlpool.com.

10" & 15.5" Pedestal

Color matched pedestals raise the washer and dryer to a more comfortable working height. The large drawer provides convenient storage. Available in matching colors.

Control Panel and Features

The control panel features are as follows:

• 1 STATUS LIGHTS: These lights show which portion of the cycle the washer is operating. They also indicate when you can add an additional item to the wash cycle. For more information on each stage, see "Cycle Status Lights".
• 2 WASH CYCLE KNOB: Use your Wash Cycle knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load. See "Cycle Guide" for detailed descriptions of cycles.
• 3 SETTINGS BUTTONS: Use the buttons along the bottom of the display to adjust settings. See "Cycle Guide" for available settings on each cycle. Not all settings are available with all cycles.
• Temp: The recommended wash temperature is preset for each cycle. You may also select a wash temperature based on the type of fabric and soils being washed. For best results, use the warmest wash water safe for your fabric, following the garment label instructions. All wash temperatures feature a cold rinse.
• Cycle Signal: This cycle signal is helpful when you are removing items from the washer as soon as it stops. Press and hold CYCLE SIGNAL button for On or Off.
• 4 START/PAUSE BUTTON: Press and hold to start a cycle, or press once while a cycle is in process to pause and press again to continue the cycle. If you do not press START/PAUSE within 5 minutes of choosing a cycle, the washer automatically shuts off.
• 5 POWER BUTTON: Press to turn the washer on and off. Press to stop/cancel a cycle at any time.

Dispenser Drawer

The dispenser drawer gives you the convenience of automatically adding HE detergent, liquid chlorine bleach, and fabric softener to the wash load at the proper time. See "Using the Dispenser" for information on using the dispenser drawer.

• A Release lever: Press down to remove the dispenser drawer.
• B High Efficiency "HE" detergent compartment: This compartment holds liquid or powdered HE detergent for your main wash cycle. Liquid or powdered color-safe bleach or Oxi booster product may be added to the HE detergent compartment along with the same type of detergent, liquid or powdered. Do not mix powdered and liquid products in the HE detergent compartment.
• C Liquid chlorine bleach compartment: Automatically dilutes and dispenses liquid chlorine bleach at the optimum time during the first rinse after the wash cycle. This compartment cannot dilute powdered bleach.
• D Liquid fabric softener compartment: Automatically dilutes and dispenses liquid fabric softener at the optimum time in the cycle. Use only liquid fabric softener in this dispenser.

Cycle Status Indicators

The Cycle Status Indicators show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

• Add a Garment: When Add a Garment is lit, you may pause the washer, open the door, and add items.
• Wash: This is the main portion of the wash cycle. You will see the washer tumble the load. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected cycle, along with your load size.
• Rinse: You will hear sounds similar to the wash cycle as the washer rinses and moves the load. If used, liquid chlorine bleach is added in the first rinse. Fabric Softener is added in the last rinse.
• Spin: The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.
• Done: Once the cycle is complete, this light will come on. Remove the load promptly for best results.
• Door Lock: When the status light illuminates, the door is locked. The door is locked and unlocked automatically, depending on the stage of the wash cycle.

Cycle Guide — Standard Cycles

Settings and options shown in bold are default settings for that cycle. For best fabric care, choose the cycle that best fits the load being washed. Not all cycles and options are available on all models. For best performance, not all settings are available with each cycle, and some options cannot be used together.

* All temperature selections feature a cold rinse.

Cycle Guide — Special-Purpose Cycles

* All temperature selections feature a cold rinse.

Load Size Recommendations

For best results, follow the load size recommendations noted for each cycle.

• Small load: Fill the washer drum with 3-5 items, not more than 1/4 full.
• Medium load: Fill the washer drum up to about 1/2 full.
• Large load: Fill the washer drum up to about 3/4 full.
• Extra-large load: Fill the washer drum, but make sure clothes can tumble freely. For best results, avoid packing tightly.

NOTE: A single item, bulky items, or tightly packing may cause imbalance. Add items or try to evenly distribute wet laundry in the drum, and start a Rinse & Spin and Drain & Spin cycle. If the laundry is still wet, take half of the load out of the washer and try again.

Using Your Washer

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked "HE" or "High Efficiency." Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failure and, over time, build-up of mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer's instructions to determine the amount of detergent to use.

Use only High Efficiency (HE) detergent. ?

First wash cycle without laundry

Before washing clothes for the first time, if not completed during the final installation step, choose the NORMAL cycle and run it without clothes. Use only HE detergent. Use 1/2 the manufacturer's recommended amount for a medium-size load. This initial cycle serves to ensure the interior is clean before washing clothes.

1. Sort and prepare your laundry

Sort items by recommended cycle, water temperature, and colorfastness. Separate heavily soiled items from lightly soiled. Separate delicate items from sturdy fabrics. Treat stains promptly and check for colorfastness by testing stain remover products on an inside seam.

2. Load laundry into washer

Open the washer door. Place a load of sorted clothes loosely in the washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling. Close the washer door by pushing it firmly until the latch clicks.

• Depending on load type and cycle, the washer can be fully loaded, but not tightly packed. Washer door should close easily. See "Cycle Guide" for loading suggestions.
• Mix large and small items and avoid washing single items. Load evenly.
• Wash small items in mesh garment bags. For multiple items, use more than one bag and fill bags equally.

IMPORTANT:

• Empty pockets. Loose change, buttons, or any small object can plug pumps and may require a service call.
• Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.
• Mend rips and tears to avoid further damage to items during washing.
• Turn knits inside out to prevent pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.
• Do not dry garments if stains remain after washing, because heat can set stains into fabric.
• Always read and follow fabric care labels and laundry product instructions. Improper usage may cause damage to your garments.

Using the Dispenser

To use the dispenser drawer:

1. Open the dispenser drawer.
2. Add laundry products as described in steps 3–5.
3. Slowly close the dispenser drawer. Make sure it is completely closed.

NOTE: A small amount of water may remain in the dispensers from the previous wash cycle. This is normal.

3. Add HE detergent to dispenser

Add liquid or powdered HE detergent to this compartment. Color-safe bleach or oxi products may be added to this compartment along with the same type of detergents.

NOTE: Do not mix powdered products with liquid ones.

Do not overfill; adding too much detergent may cause detergent to be dispensed into the washer too early.

4. Add fabric softener to dispenser (if desired)

Pour a measured amount of liquid fabric softener into liquid fabric softener compartment. Always follow manufacturer's directions for correct amount of fabric softener based on your load size. Fabric softener is always dispensed in the last rinse.

IMPORTANT: Do not overfill, dilute, or use more than 1/4 cup (60 mL) of fabric softener. Do not fill past the MAX line. Overfilling dispenser will cause fabric softener to immediately dispense into washer.

• Do not spill or drip any fabric softener onto the clothes.
• Do not use liquid fabric softener dispenser balls in this washer. They will not dispense correctly.

5. Add liquid chlorine bleach to dispenser (if desired)

Use only chlorine bleach. Always follow the manufacturer's recommendations. Do not fill beyond the "MAX" level. Max level: 2/3 cup (160 mL).

Using the Washer Controls

6. Press POWER to turn on washer

Press and hold POWER to turn on the washer.

7. Select CYCLE

Turn cycle knob to select your wash cycle. See "Cycle Guide" for details on cycle features. Not all options and settings are available on all cycles.

8. Adjust settings, if desired

The default settings for the selected cycle will glow. If desired, press the button beneath each setting to adjust the Temp and Cycle Signal. Tightly packed, unbalanced loads, or excessive suds may also cause the washer to increase the cycle time.

NOTE: Not all settings are available on all cycles. See "Cycle Guide" for available settings.

9. Press and hold START/PAUSE to begin wash cycle

Press and hold the START/PAUSE button to start the wash cycle. To pause a cycle in progress, press the START/PAUSE button once, then press and hold again to continue the cycle. To cancel a cycle, press the POWER button.

Door Lock

Once you press and hold START/PAUSE, you will hear the door lock, unlock, and lock again. When the door lock light illuminates, the door is locked. The door is locked and unlocked automatically, depending on the stage of the wash cycle.

Unlocking the door to add garments:

If you need to open the door to add 1 or 2 missed garments, you may do so while the "Add a Garment" light is lit. Press START/PAUSE once; the door will unlock once the washer movement has stopped. This may take several minutes. Then close door and press START/PAUSE again to continue the cycle.

To add garments after the Add a Garment period is over, the wash cycle needs to be canceled, the items added, and a new wash cycle started.

10. Remove garments promptly after cycle is finished

Promptly remove garments after cycle has completed to avoid odor and rusting of metal objects on garments. When unloading garments, pull back the door seal and check for small items between the tub and the basket.

NOTE:

• After any wash cycle is completed, the door must be opened and then closed before a new cycle can begin.
• A small amount of water may remain in the dispensers after the wash cycle is complete. This is normal.
• This washer has a tight seal to avoid water leaks. To avoid odors, leave the door open to allow the washer to dry between uses.

Washer Maintenance

CLEANING YOUR WASHER

Keep your washer as clean and fresh as your clothes. To keep washer interior odor-free, follow this recommended cleaning procedure at least once a month:

1. Make sure laundry drum is empty.
2. Using recommended AFFRESH® washer cleaner, add one tablet to washer basket.
3. OR If using liquid chlorine bleach, add 2/3 cup (160 mL) to liquid chlorine bleach dispenser.

IMPORTANT: Do not add detergent to CLEAN WASHER with Affresh™ cycle. Do not use more than recommended amount of bleach to avoid damaging product over time.

3. Close washer door and dispenser drawer.
4. Press POWER.
5. Select CLEAN WASHER with Affresh™ cycle.
6. Press and hold START/PAUSE.

NOTE: The basket will rotate, then the door will unlock, lock again, and then the cycle will continue. The washer will not fill, and the basket will rotate while the washer runs a short sensing cycle. This will take approximately 3 minutes.

7. The cycle will determine whether clothing or other items are in the washer. If no items are detected in the washer, it will proceed to Step 8.

If the Wash LED light flashes, the door will unlock. Remove clothing or items in the washer. Press POWER to cancel the flashing LED light. Then repeat steps 1, 2, and 6 to start the cycle again.

8. Once the cycle has started, allow it to finish. If START/PAUSE or POWER is pressed before the cycle is complete, "Int" (Interrupted) will appear in the display. It may take up to 10 minutes for the door to unlock.
9. After the cycle has ended, leave the door open slightly, to allow for better ventilation and drying of washer interior.

To clean exterior:

1. Use a soft, damp cloth or sponge to wipe up any spills.
2. Use mild soap and water if needed.

IMPORTANT: To avoid damaging washer finish, do not use abrasive products.

CLEANING THE DISPENSER

You may find laundry product residue leftover in your dispenser compartments. To remove residue, follow this recommended cleaning procedure:

1. Pull dispenser drawer out until it stops.
2. Press down on the release lever and pull straight out to remove the dispenser.
3. Remove the insert (the siphon from the softener and bleach compartments).
4. Wash dispenser and cover panel in warm, soapy water, using a mild detergent.
5. Rinse with warm water.
6. Air dry or wipe with a clean towel. Replace the insert.
7. Align edges of dispenser with guides in washer, then slide dispenser back into slot.

IMPORTANT: Dispenser is not dishwasher safe.

CLEANING THE DOOR SEAL

1. Open the washer door and remove any clothing or items from the washer.
2. Inspect the colored seal between the door opening and the basket for stained areas. Pull back the seal to inspect all areas under the seal and to check for foreign objects.
3. If stained areas are found, wipe down these areas of the seal, using the procedure that follows.
   1. Mix a dilute solution, using 3/4 cup (177 mL) of liquid chlorine bleach, and 1 gal. (3.8 L) of warm tap water.
   2. Wipe the seal area with the dilute solution, using a damp cloth.
   3. Let stand 5 minutes.
   4. Wipe down area thoroughly with a dry cloth and let the washer interior air dry with door open.

IMPORTANT: Wear rubber gloves when cleaning for prolonged periods. Refer to the bleach manufacturer's instructions for proper use.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.
2. Turn off water supply to washer to avoid flooding due to water pressure surges.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut off both water faucets; disconnect and drain water inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on RINSE & SPIN cycle for about 30 seconds to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.

IMPORTANT: To reduce risk of hose failure, replace inlet hoses every five years and periodically inspect for kinks, cuts, wear, or water leaks.

HELPFUL TIP: When replacing your inlet hoses, mark replacement date on label with a permanent marker.

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain water inlet hoses.
2. If washer will be moved during freezing weather, follow WINTER STORAGE CARE directions before moving.
3. Disconnect drain hose from drain system and from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Bundle power cord with a rubber band or cable tie to keep it from hanging onto the ground.

IMPORTANT: Call for service to install transport bolts. Washer must be moved with transport bolts and in the upright position. To avoid structural damage to your washer, it must be properly set up for relocation by a certified technician.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to Installation Instructions to locate, level, and connect washer.
2. Before using again, run washer through the following recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets.
2. Plug in washer or reconnect power.
3. Run washer through NORMAL cycle to clean washer and remove antifreeze, if used. Use only HE detergent. Use half the manufacturer's recommended amount for a medium-size load.

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call.

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call.

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call.

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call.

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call.

WHIRLPOOL CORPORATION LAUNDRY WARRANTY

LIMITED WARRANTY

For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation or Whirlpool Canada LP (hereafter "Whirlpool") will pay for Factory Specified Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased. Service must be provided by a Whirlpool designated service company. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. Proof of original purchase date is required to obtain service under this limited warranty.

ITEMS EXCLUDED FROM WARRANTY

This limited warranty does not cover:

1. Replacement parts or repair labor if this major appliance is used for other than normal, single-family household use or when it is used in a manner that is inconsistent to published user or operator instructions and/or installation instructions.
2. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing.
3. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty coverage.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products not approved by Whirlpool.
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from defects in materials or workmanship and is reported to Whirlpool within 30 days from the date of purchase.
6. Pick up and delivery. This major appliance is intended to be repaired in your home.
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
8. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized Whirlpool servicer is not available.
9. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with Whirlpool published installation instructions.
10. Replacement parts or repair labor on major appliances with original model/serial numbers that have been removed, altered, or cannot be easily determined.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.

If you think you need repair service, first see the "Troubleshooting" section of the Use & Care Guide. If you are unable to resolve the problem after checking "Troubleshooting," additional help can be found by checking the "Assistance or Service" section or by calling Whirlpool. In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.

Keep this book and your sales slip together for future reference. You must provide proof of purchase or installation date for in-warranty service.

Write down the following information about your major appliance to better help you obtain assistance or service if you ever need it. You will need to know your complete model number and serial number. You can find this information on the model and serial number label located on the product.

Dealer name: ____________________________________________________

Address: ________________________________________________________

Phone number: __________________________________________________

Model number: __________________________________________________

Serial number: __________________________________________________

Purchase date: __________________________________________________

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting" or visit www.whirlpool.com/help. It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts or to order accessories

We recommend that you use only FSP® Factory Specified Parts. These parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL® appliance.

To locate FSP® replacement parts, assistance in your area, or accessories:

Whirlpool Corporation Customer eXperience Center
1-800-253-1301
www.whirlpool.com

1-800-442-9991 (Accessories)
www.whirlpool.com/accessories

Whirlpool Canada LP Customer eXperience Centre
1-800-807-6777
www.whirlpool.ca

or call your nearest designated service center or refer to your Yellow Pages telephone directory.

Our consultants provide assistance with

• Features and specifications on our full line of appliances.
• Installation information.
• Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

In the U.S.A. and Canada

• Use and maintenance procedures.
• Accessory and repair parts sales.
• Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States and Canada.

You can write with any questions or concerns at:

Whirlpool Corporation Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Customer eXperience Centre Whirlpool Canada LP
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.