Hisense U61 (HWCD118E) User Manual

Opening the notification center

To open and view the notification center:

1. Swipe down from the top of the screen to see the notification center.
2. Swipe down again from the top of the screen to see the shortcuts tab.

Closing the notification center

Swipe up or tap [close notification icon] to close the notification center.

Setting notification options

To set notification options, go to Settings > Apps & notifications > Notifications.

Inserting SIM and MicroSD cards

Always ensure that SIM and MicroSD cards are inserted correctly into your phone. The following figure shows the correct way to insert SIM and MicroSD cards into your phone.

Insert the SIM card; please make sure that the direction of the SIM card is consistent with the direction on the card slot.

Caution: Do not use cut or modified SIM or MicroSD cards with your phone, as these may not be recognized and could damage the card tray.

Charging your battery

Fully charge the battery before using it for the first time, or when the phone has not been used for a long time, or when the battery is low.

To charge your battery, do the following:

1. Connect your USB charging cable to your USB power adapter. Plug the end of the USB cable into the USB port, and the USB power adapter into a power socket.
2. Once your battery is fully charged, disconnect your phone from your USB charging cable.

I can't turn my phone on

If you can't turn your phone on, try the following:

• Press and hold power key for two seconds or longer.
• Check that the battery is fully charged before turning your phone on.
• Press and hold the power button until your phone vibrates.
• Check that your battery is properly connected to your phone, and that the connecting points are clean. If your phone has a built-in battery, contact the service center.

My phone keeps turning off automatically

If your phone keeps turning off automatically, try the following:

• Check your battery power. If the power is low, charge your phone.
• Check software or applications to see if they are normal. If not, restart your phone.

I can't use an application on my phone

If you can't use an application on your phone, try the following:

• Check if your phone has sufficient storage. Delete some messages from your phone.
• Check if the application is damaged. Uninstall and reinstall the application. If it cannot be fixed, try resetting the system.
• Chances are that the application is not compatible. Uninstall the application and choose a compatible version.
• Check and enable applications management permissions.

My phone's standby time is too short

If your phone's standby time is too short, try the following:

• Chances are that the battery performance decreases. Contact the service center to change the battery.
• If you play games or listen to music for a long period of time, shorten the time.
• If the screen is too bright, adjust the brightness of the screen.
• If the phone is used in a weak signal environment, the standby time will be short. Please move to strong signal locations.
• Turn off cellular data, GPS, Bluetooth, Wi-Fi switch when not using them.
• Close applications not used.
• Uninstall applications not used for a long period of time.

My phone isn't charging properly

If your phone isn't charging properly, try the following:

• Ensure that your phone is charging at a normal temperature.
• Plug the charger into a different socket.
• Recharge your phone for about half an hour.
• Chances are that the battery has a problem. If the battery has been built-in, contact the service center.
• Ensure that the charger is not defective. If the charger is defective, replace it.
• If the charger fails to charge, please change or repair it.

Touchscreen error when charging

If there is a touchscreen error when charging, try the following:

• If the charging equipment is incompatible with your phone, it may cause some problems. Use the supplied charger and stable charging equipment.
• Check whether software or applications are normal or not. Restart your phone.

I've forgotten my password

If you forget your password, contact your service provider.

My PIN is locked

If you enter the wrong PIN three times in a row, contact your service provider.

I can't use the Internet or make calls

If you can't use the Internet or make calls, try the following:

• Chances are that the signal is too weak. Move to an open area and try again.
• Chances are that the phone is out of the service area. Check if the Internet is available.
• Chances are that airplane mode is on. Turn off airplane mode.
• Check if the software is abnormal. If so, restart the phone.
• Check if the SIM card has failed. If so, check or change the SIM card.
• Ensure that the dialing is correct.
• Check if the cellular data setting has failed. If so, go to Settings to set up cellular data.
• Check if prepaid charge has reached its limit. If so, contact your service provider.

My calls don't connect

If your calls don't connect, try the following:

• Check if the phone number is too long.
• Ensure international roaming service and international call service are enabled. If not, contact your service provider.

Phone doesn't make a sound when it rings

If your phone doesn't make a sound when it rings, check if silent or vibrate mode is enabled.

Making calls

To make calls:

1. Tap [call icon].
2. Tap [dialer icon] to enter a phone number.
3. Tap [call icon] to make a call.

Making calls from contacts

To make calls from contacts:

1. Tap [contacts icon].
2. Tap [select contact icon] to choose a contact.
3. Tap the contact number.

Making calls from recents

To make calls from call logs:

1. Tap [recents icon].
2. Tap [view all calls icon] to view all calls. Tap the name or number of the person you want to call.
3. Tap [call icon].

Importing contacts

To import contacts to your phone:

1. Tap [contacts icon].
2. Tap [menu icon], then tap Settings > Import.
3. Select an import option.

Creating contacts

To create a new contact:

1. Tap [contacts icon].
2. Tap [add contact icon].
3. Enter the contact's name, phone number, and other contact information, and then tap [checkmark icon].

Searching for contacts

To search for contacts:

1. Tap [contacts icon].
2. Use one of the following search methods:
   • Scroll up or down the contacts list.
   • Tap [search icon] at the top of the screen to search for a contact.
3. Select a contact. You can now call them, send them a text message, or edit their contact information.

Sending messages

To send messages:

1. Tap [message icon].
2. Tap [add message icon] to create a message.
3. Add recipients and enter a message.
4. Tap [SMS icon] to send the message.

Viewing messages

To view messages:

1. Tap [message icon].
2. Select a contact on the message list.
3. View your conversation.

Taking photos

To take photos:

1. Tap [camera icon].
2. Spread two fingers apart on the screen to zoom in, and pinch to zoom out.
3. Tap [capture icon] to take a photo. Your picture will be automatically saved to [photos icon].

Recording videos

To record videos:

1. Tap [camera icon].
2. Tap [record video icon] to start recording the video. Spread two fingers apart on the screen to zoom in, and pinch to zoom out.
3. Tap [stop recording icon] to finish recording.

Viewing photos or videos

To view photos or videos:

1. Tap [photos icon].
2. Select a photo or a video.

Deleting photos or videos

To delete photos or videos:

1. Tap [photos icon].
2. Tap and hold the photo or video that you want to delete, tap [delete icon].

Sharing photos or videos

To share photos or videos:

1. Tap [photos icon].
2. Select the photo or video that you want to share.
3. Tap [share icon]. Select your sharing method.

Using Chrome

Connect to the web to search for information and bookmark your favorite web pages to access them conveniently.

1. Tap [Chrome icon].
2. Enter the address field in the search bar. You will have access to web pages; moreover, bookmarks, multiple window switching, and other functions are supported.

Alarm

1. Tap [alarm icon].
2. Tap [add alarm icon].
3. You can do the following steps to set your alarms:

Clock

1. Tap [clock icon].
2. Tap [add city icon].
3. You can do the following steps to set your clock:

Timer

1. Tap [timer icon].
2. Tap [start timer icon].
3. Set the countdown time and tap ▶️ to start the timer. Tap ⏸️ to pause the countdown.

Stopwatch

1. Tap [stopwatch icon].
2. Tap [start stopwatch icon].
3. Tap ▶️ to start the stopwatch. Tap LAP to count laps. Tap ⏸️ to pause the stopwatch. Tap RESET to reset the stopwatch.

Recording sound

1. Tap [sound recorder icon].
2. Tap ▶️ to start recording.
3. Tap ⏸️ to stop recording. Tap [save icon], then tap Save, the recording file is automatically saved in the phone. Tap [delete icon], the recording file is deleted.

Playing a recording

1. Tap [sound recorder icon].
2. Tap [find recording icon] to find your recording.
3. Tap ▶️ to play the recording.

Managing recordings

1. Tap [sound recorder icon].
2. Tap [recording list icon].
3. Tap and hold a recording. You can rename, share, or delete the recording file.

Making calculation

Tap [calculator icon], you can do simple calculations:

• Tap the number and calculate sign to do simple calculations.
• Go to the advanced calculator tab by swiping your screen left.

Listening to radio

To use the FM Radio, first you need to connect your headphones.

1. Tap [FM radio icon] to activate.
2. Select the frequency following the app instructions and set the volume to a comfortable level.

Safety precautions

For your safety and that of others, ensure you read, understand, and follow all of the information in this section.

Warning: Failure to obey the following safety information could result in fire, electric shock, injuries, or damage to your device or other property. Read all the safety information below before using your phone.

• Using unapproved or incompatible power adapters, chargers, or batteries may damage your phone, shorten its lifespan, or cause a fire, explosion, or other hazards.
• Your phone's ideal operating temperature is 0°C to 35°C. Your phone's ideal storage temperature is -20°C to 45°C.
• Pacemaker manufacturers recommend keeping a minimum distance of 15 cm between phone and pacemaker to prevent potential interference with the pacemaker. If you use a pacemaker, hold your phone on the side opposite to your pacemaker and do not carry your phone in your front pocket.
• Keep your phone and battery away from excessive heat and direct sunlight. Do not place your phone or battery on or in heating devices, such as microwave ovens, stoves, or radiators.
• Do not use your phone in a moist environment, such as a bathroom. Prevent your phone from being soaked or washed in liquid.
• Follow local laws and regulations while using your phone. To reduce the risk of accidents, do not use your wireless phone while driving.
• While flying in an aircraft or immediately before boarding, only use your phone according to instructions provided. Use of a wireless phone in an aircraft may disrupt wireless networks, can cause danger to aircraft operation, and may be illegal.
• To prevent damage to your phone's parts or internal circuits, do not use it in dusty, smoky, damp, or dirty environments or near magnetic fields.
• When charging your phone, plug the adapter into a socket which is near your phone and which is easy to reach.
• When not in use, unplug the charger from outlets and from the phone.
• Do not use, store, or transport your phone in areas where flammables or explosives are stored (in a gas station, oil depot, or chemical plant, for example). Using your phone in these environments increases the risk of explosion or fire.
• Dispose of your phone, battery, and accessories according to local regulations. Do not throw phones or batteries away in your household trash bin or other non-recycling trash bin. Improper battery use or disposal may lead to fire, explosion, or other hazards.
• Consult your doctor and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.
• Obey any rules or regulations set by hospitals and health care facilities.
• Do not crash, throw, puncture, drop, squeeze, or bend your phone.
• Do not try to take apart your phone or its accessories. Only authorized personnel are allowed to service or repair the phone.
• Use a dry soft cloth to clean your phone. Do not use water, alcohol, detergent, or any chemicals.
• Keep your phone and charger out of the reach of children. Do not let children use the phone or charger without supervision.
• Phone accessories and phone accessory parts, especially small parts, must also be kept away from children to prevent choking.
• Power off your phone in any area where there is a risk of explosions. Do not charge your phone or use your phone in areas where there are chemicals or particles in the air. Obey all signs and instructions.
• Strictly obey relevant instructions in this guide while using the USB cable. Failure to follow instructions may result in your phone or PC being damaged.
• Only use USB version 2.0 USB equipment with your phone.

Safe cleaning and maintenance

To ensure your safety and that of others, you must pay attention to the following safety tips when cleaning and maintaining your phone:

• Turn off your phone before cleaning and maintenance. Your charger should be unplugged from the socket. Your phone and charger should be disconnected to prevent electric shocks or short circuiting.
• Do not wipe your phone or charger with benzyl alcohol, chemical substances, chemical agents, or abrasive cleaning agents. This is to avoid damaging phone parts or the functioning of your phone. You may clean your phone with a slightly damp anti-static cloth.
• Do not scrape or alter the phone case, or the paint on the phone, as it may cause an allergic reaction. If such a reaction occurs, stop using your phone immediately and seek medical help.
• Wipe dust off the power plug and keep it dry to avoid risk of fire.
• If your phone or accessories do not work properly, contact your local vendor.
• Do not disassemble the device or its accessories by yourself.

Safe battery charging

Follow the information on safe battery charging in the Battery charging, Safety precautions, and Protecting your battery sections of this user manual.

Protecting your hearing

• To prevent possible hearing damage, do not listen at high volume levels for long periods.
• Fully understand the user manual before use.
• Ensure your player is at low volume levels or powered off before you leave.

Protecting the environment

• Obey the local regulations on device packaging, battery, and used device disposal and bring them to the collection point for proper recycling.
• Take your used, unwanted lithium batteries to a designated place. Do not dispose of used devices or batteries in a household rubbish bin.
• Proper collection and recycling of your device help ensure electrical and electronic equipment waste is recycled in a manner that conserves valuable materials and protects human health and the environment.

Specific Absorption Rate (SAR)

• Your phone is tested to comply with applicable requirements and regulations of the European Union of human exposure to radio waves.
• These requirements set a SAR limit of 2.0W/kg averaged over ten grams of tissue when used in the head or body, and set a SAR limit of 4.0 W/kg averaged over ten grams of tissue when used in limbs.
• Specific Absorption Rate (SAR) is used to measure radio waves absorbed by a body. The device complies with RF specifications when the device is used at a distance of 5 mm from your body.
• This product was tested and recorded the maximum SAR value was 0.687W/kg for the head, 1.588W/kg for the body.
• The actual SAR level will be much lower than the above value since the device has been designed to use the minimum energy for necessary communication with the base station.

Reducing your radiation exposure

You can reduce your exposure to radiation from your phone by doing the following:

• Use your phone in areas with good reception. Be especially careful in underground car parks and on train and car journeys.
• Use your phone when all the signal strength bars are displayed.
• Use a hands-free kit.
• During calls, keep your phone away from your abdomen (for pregnant women) and your lower abdomen (for teenagers).

Other important information

Frequency bands and power

Compliance

Wi-Fi(WLAN)

This equipment may be operated in all European countries.

EU Declaration of Conformity (DoC)

RED Directive 2014/53/EU

We, Hisense International Co., Ltd.

hereby, declare that the essential requirements set out in the RED Directive 2014/53/EU have been fully fulfilled on our product with indication below:

Product Name: Mobile Phone

Brand Name: Hisense

Model No.: HWCD118E

The following standards have been applied for the investigation of compliance:

• ETSI EN 301 511 V12.5.1 (2017-03)
• ETSI EN 301 908-1 V15.2.1 (2023-01)
• ETSI EN 301 908-2 V13.1.1 (2020-06)
• ETSI EN 300 328 V2.2.2 (2019-07)
• ETSI EN 303 413 V1.2.1 (2021-04)
• ETSI EN 303 345-1 V1.1.1 (2019-06)
• ETSI EN 303 345-3 V1.1.1 (2021-06)
• EN 55032:2015+A1:2020; EN 55035:2017+A11:2020
• EN IEC 61000-3-2:2019+A1:2021; EN 61000-3-3:2013+A2:2021
• ETSI EN 301 489-1 V2.2.3 (2019-11)
• ETSI EN 301 489-17 V3.2.4 (2020-09)
• ETSI EN 301 489-19 V2.2.1 (2022-09)
• ETSI EN 301 489-52 V1.2.1 (2021-11)
• EN 50663:2017
• EN 62209-1:2016 EN 62209-2:2010+AMD1(2019)
• EN 50360:2017 EN 50566:2017
• EN 50332-1:2013
• EN 50332-2:2013
• EN 62368-1:2014+A11:2017

And apply notified body assessment:

Notified Body number 0700

PHOENIX TESTLAB GmbH

Königswinkel 10

D-32825 Blomberg

Germany

System Components

Software Version: Hisense_HWCD118E_S03_01_01_ZA03

Hardware Version: A507-MB-V1.7