Engwe X20 Electric Bike User Manual

Table of Contents

• Products Introduction and Assembly Instruction
• Display Guide
• Your First Ride
• Security and Warnings
• Battery and Maintenance
• Trouble Shooting
• Limited Warranty

Products Introduction and Assembly Instruction

Basic Parameters

Main Parameters of the Vehicle

Battery Parameters

Motor Parameters

Charger Parameters

What's in the Box

• Take out the bike, the seat post, and the toolbox.
• Remove (and recycle) all wrapping material.
• Save the bike box and toolbox for future use.

Assembly Instruction

Tools Included: Phillips Screwdriver, 8-10mm Wrench, 13-15mm Wrench, 14-17mm Wrench, 4mm Hex Key, 5mm Hex Key, 6mm Hex Key.

Included Accessories: Charger, Bicycle Pedals.

Step 1: Take out the front wheel.

Step 2: Remove the protection cap from both sides of the front wheel.

Step 3: Clamp the front wheel with the front fork and lock the front wheel screw with a wrench.

Step 4: Manually install the left pedal by turning counterclockwise, and install the right pedal by turning clockwise. Tighten the pedal securely with a 15mm wrench. The pedals are marked with "R" (Right) and "L" (Left). The R pedal goes to the side of the carbon belt, and the L pedal goes to the other side.

Step 5: First, put the folding seat tube on the head tube, adjust it to a suitable angle, and tighten the screw with a No. 6 wrench.

Step 6: Fix the standpipe, put the handlebar in the appropriate position, and tighten the screw with a No. 5 wrench.

Step 7: Take the headlight out of the carton. Align the installation position. The fixing piece shall be inserted into the mounting hole. Align the screwhole, and then insert the screw to tighten it. Tighten with screws in the sequence shown in the figure.

Step 8: Push the saddle down and then forward to complete the installation. The screws and gaskets shall be installed according to the picture.

Step 9: Fill up the air with the hand pump before riding.

Display Guide

Function Overview

The Display provides a variety of functions to meet your riding needs, including:

• Battery level indicator
• Motor power indicator
• Assist level adjustment and indication
• Speed indicator (including real-time speed, maximum speed, and average speed)
• Distance indicator (including trip distance and ODO)
• Push assistance control and indication
• Headlight control and indication
• Error code indicator
• USB connection indicator (reserved)
• Heart rate indicator (reserved)
• Bluetooth connection indicator (reserved)
• Custom parameter setting (e.g., wheel diameter, speed limit, battery level, assist level, power-on password, controller current limit, etc.)
• Reset function

Buttons Functions

Riding Interface

The display shows:

• Battery indicator
• Light indicator
• Error indicator
• Real-time speed (SPEED)
• Speed unit (KM/H)
• Real-time motor power
• Assist level (e.g., ECO, NORMAL, SPORT)
• Multifunctional display area (e.g., TRIP DIST.)

Mode Switch

Press and hold the [i] key for 1s to switch between ECO, NORMAL, and SPORT modes.

Note on SPORT Mode: The switch to SPORT mode is activated when the speed exceeds 15km/h. The maximum continuous use of SPORT mode is 3 minutes. After the 3-minute period, the mode automatically switches to NORMAL and is frozen for 10 minutes before SPORT mode can be reactivated.

Error Codes

Common error codes are listed below (for reference, depending on other electrical parts of the e-bike):

User Menu

To enter the user menu, long-press the [+] and [-] buttons simultaneously for 1 second while the bike is static. The interface will automatically return to the riding interface if there is no operation for more than 60 seconds.

Clear Data

In the "Clear Data" menu, select "Trip Distance". Use [+] / [-] to switch between "Yes" and "No" (default is "No"). Press [i] to confirm and return to the previous menu.

Note: Clearing trip data also clears:

• Trip Time
• Max & Avg Speed
• Calories Burnt

Factory Reset

In the "Clear Data" menu, select "Factory Reset". Use [+] / [-] to switch between "Yes" and "No" (default is "No"). Press [i] to confirm and return to the previous menu. After a factory reset, some functions may need to be restarted to take effect.

Set Unit

Select "Set Unit" and press [i] to enter the submenu. Select "Set Unit" again, press [i] to enter, and use [+] / [-] to switch between units (e.g., Metric - Km, Imperial - Mile). Press [i] to confirm and return to the previous menu.

Auto Power-Off

Select "Auto Power-off" and press [i] to enter the submenu. The adjustment range is 0-99 minutes (0 means never auto power-off). Press [i] to confirm and return to the previous menu.

Set Brightness

Select "Set Brightness" and press [i] to enter the submenu. The adjustment range is Auto, 1-5. Press [i] to confirm and return to the previous menu.

Speed Limit

Select "Speed Limit" and press [i] to enter the submenu. The adjustment range is 22-50km/h. Press [i] to confirm and return to the previous menu.

Personalization

Press [i] to enter the "Personalization" menu. Here you can set Cruise Control (CRU), Reverse Charging Current (ACF), Auto Headlight, and Assist Level PWM (Power Set). CRU and ACF are available only for specific e-bikes.

• Select "CRU", press [i] to adjust ON/OFF.
• Select "ACF", press [i] to adjust ON/OFF.
• Select "Auto Headlight", press [i] to adjust ON/OFF.
• Select "Power Set", press [i] to enter, then press [i] again to select "Power Mode". Use [+] / [-] to switch the assist level range (options include 0-3, 1-3, 0-5, 1-5, 0-7, 1-7, 0-9, 1-9). Press [i] to confirm and exit. Use [+] / [-] to change the percentage value of each assist level.

System Info

Select "System Info" and press [i] to check the version information. Press [i] to return to the previous menu.

Your First Ride

Important Note: Please be VERY CAREFUL when riding your e-bike for the first time. E-bikes move significantly faster than regular bicycles, especially in active power-assisted mode. Choose an area with plenty of open space for your initial rides. It is recommended to start with pedal assist turned OFF to familiarize yourself with the braking and gear shifting. Gradually test the pedal assist levels to find the optimal settings for your riding style.

Safety Checks Before Every Ride

• Ensure the battery pack is charged and installed correctly.
• Verify the display is on and functioning properly.
• Confirm the brakes are working correctly.
• Check that the tires are inflated to the proper pressure.
• Ensure the front and rear lights are working properly.
• Verify that all cable connections are secure.

Operating Your New e-Bike

To turn on the bike: Press the power button on the left handlebar until the display lights up.

To start riding: Ride the bike and twist the throttle bar or pedal. The bike will move. You can change the power level using the control buttons. Level 1 is the slowest, and Level 5 is the fastest. Level 0 is the human-powered mode.

Other Functions

Hand Throttle Control: In hand throttle mode, the amount of power assist is controlled by twisting the throttle. The further you twist, the more power is delivered to the motor. To slow down, release the throttle and apply the brakes if necessary. You do not need to pedal when using the hand throttle, but pedaling can help conserve energy and extend battery life.

Security and Warnings

Before Riding the e-BIKE

Always perform a mechanical inspection before riding:

• Ensure hardware is properly secured.
• Check that tires are properly inflated.
• Verify brakes are working properly.
• Ensure the handle is adjusted and fixed.
• Confirm front wheels are secure and properly locked.

When Riding the e-Bike

• Obey all road rules and local traffic laws.
• Respect motorists, pedestrians, and other cyclists. Do not race or taunt others.
• Ride cautiously, as others may not see you. Maintain a safe distance from other cyclists or vehicles.
• Ride on bike lanes and trails whenever possible.
• Obey traffic stop signs and signals.
• Use appropriate gestures when turning and parking.
• Do not wear headphones.
• Do not carry adult passengers.
• Do not carry anything that obstructs your view or control of your e-bike.

Situations to Avoid

• Riding in poor visibility (dawn, dusk, dark).
• Bad weather.
• Extreme rider fatigue.
• When e-bike maintenance is required.

Off-road Riding

• Obey local laws regarding off-road riding.
• Practice on easier terrain to enhance skills.
• Always wear proper safety gear.
• Ride with a companion in the backcountry.

Riding in the Rain

• Avoid riding in wet weather as much as possible.
• Reduce speed if riding in wet weather.
• Wet weather affects visibility, braking, and traction.
• Accidents increase in wet weather conditions.

Riding at Night

• Riding at night is more dangerous than during the day.
• Wear reflective clothing.
• Obey local laws regarding night riding.
• Reflectors are not a substitute for lights. Ensure reflectors are in good condition and do not remove them.
• Always use an adequate lighting system. Failure to do so could result in serious injury. Consider aftermarket batteries or a generator lighting system if necessary.

Extreme and Aggressive Riding

Electric bike designs have limitations. Extreme, stunt, and competition riding may exceed these limits and is not recommended by the manufacturer. Such activities increase the risk of death and serious injury.

Battery and Maintenance

Charging Your e-Bike Battery

1. Open the cover of the charging port and fold the bicycle.
2. Insert the key into the battery, hold it down, and turn clockwise until it is fully inserted (the lock lever should be completely retracted).
3. Carefully slide off the battery.

Battery Charging Information

• The battery can be charged while installed on the e-bike or after removal.
• Turn off the battery before charging.
• Charging time depends on the battery's remaining capacity. A full charge takes approximately 6 hours.
• The charger's LED will turn from red to green when fully charged. Disconnect the charger at this point.
• It is normal for the charger and battery to heat up slightly during charging.
• If you notice anything unusual during charging, stop charging and contact Engwe Bikes Product Support.

Tips for Increasing Range

The bike's range varies based on rider, terrain, wind, user input, and cargo weight. To maximize range:

• Ride at a lower PAS level.
• Use lower PAS levels and pedal when climbing hills.
• Pedal when starting from a standstill.

Battery Recycling

Dispose of used batteries according to state and federal regulations. Lithium-ion batteries cannot be placed in standard trash cans.

Recommended Maintenance Interval

Regular inspection and maintenance are crucial for performance and longevity. The suggested intervals are for guidance only; actual needs may vary.

Troubleshooting

Limited Warranty

This limited warranty covers the original owner of an electric bike purchased from Engwe online or in-store. The warranty period begins upon receipt of the e-bike and ends at the conclusion of the specified warranty period. It is not transferable to subsequent owners.

This Limited Warranty Does Not Cover:

• Normal wear and tear of any components.
• Consumable or normal wear parts (tires, inner tubes, brake pads, cables and housings, handlebars, chains, spokes).
• Damage caused by failure to follow instructions, acts of God, accident, misuse, neglect, abuse, commercial use, alteration, modification, improper assembly, installation of non-original parts, incompatibility with electric bikes sold, mishandling, water damage, extreme riding, stunt riding, or improper subsequent maintenance.
• Unauthorized servicing or use of unauthorized parts.
• Damage to batteries caused by electrical surges, incorrect charger use, improper maintenance, or other misuses.

Thank you for purchasing Engwe products! For warranty service, please visit the official website: https://engwe-bikes.com/ to view the full warranty policy.

For after-sales support, please contact Engwe customer service. Provide your order number, purchase interface, and videos of the issue.