Engwe X20 Electric Bike

Introduction

Thank you for choosing Engwe E-Bikes. This manual provides information to help you learn about your e-bike and its operation. Always prioritize safety and follow traffic rules. Regular maintenance is essential for optimal performance. This guide offers instructions, videos, and support to help you get the most out of your Engwe E-bike.

Contact Information:
Engwe E-Bikes
service@engwe-bikes.com
www.engwe-bikes.com

Products Introduction and Assembly Instruction

The Engwe X20 is an electric bicycle designed for various riding needs. Below are its key specifications:

What's in the Box:
Upon opening the package, you will find the e-bike, the seat post, and a toolbox. Please remove and recycle all wrapping material. It is recommended to save the bike box and toolbox for future use.

Tool Box Checklist: The toolbox typically contains the following tools:

• Phillips Screwdriver
• 8-10mm Wrench
• 13-15mm Wrench
• 14-17mm Wrench
• 4mm Hex Key
• 5mm Hex Key
• 6mm Hex Key
• Charger
• Bicycle Pedals

Assembly Instructions:

1. Front Wheel Installation: Take out the front wheel. Remove the protection caps from both sides of the front wheel. Clamp the front wheel with the front fork and secure it with a wrench. The shaft sleeve should be clamped inside the front fork.
2. Pedal Installation: The pedals are marked with "R" (Right) and "L" (Left). The R pedal attaches to the side with the chain, and the L pedal attaches to the other side. Manually install the left pedal by turning counterclockwise and the right pedal by turning clockwise. Tighten securely with a 15mm wrench.
3. Seat Post Installation: Place the folding seat tube onto the head tube. Adjust it to a suitable angle and tighten the screw with a No. 6 wrench.
4. Handlebar Installation: Fix the standpipe, position the handlebar appropriately, and tighten the screw with a No. 5 wrench.
5. Headlight Installation: Take the headlight out of the carton. Insert the fixing piece into the mounting hole. Align the screw hole, insert the screw, and tighten it. Tighten with screws in the sequence shown in the figure.
6. Saddle Installation: Push the saddle down and then forward to complete the installation. The screws and gaskets should be installed according to the diagram.
7. Tire Inflation: Fill up the air with the hand pump before riding.

Display Guide

The e-bike display provides various functions to enhance your riding experience:

• Function Overview: Battery level indicator, motor power indicator, assist level adjustment and indication, speed indicator (real-time, max, average), distance indicator (trip, ODO), push assistance control, headlight control, error code indicator, USB connection indicator (reserved), heart rate indicator (reserved), Bluetooth connection indicator (reserved), custom parameter settings (wheel diameter, speed limit, battery level, assist level, power-on password, controller current limit), and reset function.
• Button Functions:
  • [Power]: Power on/off.
  • [+]: Parameter adjustment, Menu operation.
  • [-]: Parameter adjustment, Pedestrian mode on/off, Menu operation.
  • [Light]: Light on/off, Parameters confirm.
  • [i]: Parameters confirm, Long press to change mode.
• Riding Interface: Displays battery indicator, light indicator, speed, speed unit, real-time motor power, assist level (ECO, NORMAL, SPORT), and multifunctional display area showing total distance, trip distance, power, average speed, max speed, and trip time.
• Mode Switch: Press and hold the [i] key for 1 second to switch between ECO, NORMAL, and SPORT modes.
• Mode Operation: The switch to SPORT mode requires a speed above 15km/h. SPORT mode has a maximum maintenance time of 3 minutes. After completion, it automatically switches to NORMAL mode and can be reactivated after 10 minutes.
• Error Codes: Common error codes are listed, including issues like current/motor errors, throttle errors, motor phase errors, brake errors, and communication errors.
• User Menu: Access the user menu by long-pressing the [+] and [-] buttons simultaneously for 1 second on the static riding interface. The interface returns to riding after 60 seconds of inactivity. Within the menu, you can:
  • Clear Data: Select "Trip Distance" or "Factory Reset". Confirm choices using [i] and [+]/[-]. Factory Reset will clear trip time, max/avg speed, and calories burnt.
  • Set Unit: Select "Set Unit" to choose between Metric (Km) and Imperial (Mile).
  • Set Brightness: Adjust display brightness from Auto to levels 1-5.
  • Auto Power-Off: Set the auto power-off timer from 0 (never) to 99 minutes.
  • Speed Limit: Adjust the speed limit, typically between 22-50km/h.
  • Personalization: Set options like Cruise Control (CRU), Reverse Charging Current (ACF), Auto Headlight, and Power Set (assist level range 0-3, 1-3, 0-5, 1-5, 0-7, 1-7, 0-9, 1-9). CRU and ACF are specific to certain e-bikes.
  • System Info: View HMI version information.

Your First Ride

Important Note: Be very careful when riding your e-bike for the first time, as it moves faster than a regular bicycle in assisted mode. Start in an open area. It is recommended to begin with pedal assist off to familiarize yourself with braking and gear shifting. Gradually test pedal assist levels to find optimal settings.

Safety Checks Before Every Ride:

• Ensure the battery pack is charged and installed correctly.
• Verify the display is on and functioning.
• Check that the brakes are working properly.
• Confirm tires are inflated to the correct pressure.
• Ensure front and rear lights are working.
• Check that all cable connections are secure.

Operating Your New e-Bike:

• To turn on the bike, press the power button on the left handlebar until the display lights up.
• Ride the bike and twist the throttle or pedal. The bike will move, and you can change the power level using the control buttons (Level 1 is the slowest, Level 5 is the fastest, Level 0 is human model).

Other Functions:

• Hand Throttle Control: The amount of power assist is determined by the throttle switch. Twist it from its resting position; the further it twists, the more power is delivered. Release the throttle to slow down and apply brakes if necessary. You do not need to pedal when using the hand throttle, but pedaling can help conserve energy and extend battery life.

Security and Warnings

Before Riding the e-BIKE:

• Perform a mechanical inspection: ensure hardware is secured, tires are inflated, brakes are working, the handle is adjusted, and front wheels are secure.

When Riding the e-Bike:

• Obey all road rules and local traffic laws.
• Respect motorists, pedestrians, and other cyclists.
• Ride cautiously and maintain a safe distance from other cyclists and vehicles.
• Ride on bike lanes and trails.
• Obey traffic signals and signs.
• Use appropriate turning and parking gestures.
• Do not wear headphones.
• Do not carry adult passengers.
• Do not carry items that obstruct your view or control.

Avoid riding in the following situations:

• Poor visibility (dawn, dusk, dark).
• Bad weather.
• Extreme rider fatigue.
• When e-bike maintenance is required.

Off-road Riding:

• Obey local off-road riding laws.
• Practice on easier terrain to build skills.
• Always wear proper safety gear.
• Ride with a companion in the backcountry.

Riding in the Rain:

• Avoid riding in wet weather if possible.
• Reduce speed in wet conditions.
• Wet weather affects visibility, braking, and traction.
• Accidents increase in wet weather conditions.

Riding at Night:

• Riding at night is more dangerous than during the day.
• Wear reflective clothing.
• Obey local laws regarding night riding.
• Reflectors are not a substitute for lights; they help you be seen by cars and street lights. Ensure reflectors are in good condition and do not remove them.
• Always use adequate lighting systems. Failure to do so can result in serious injury. Consider aftermarket lighting systems if necessary.

Extreme and Aggressive Riding:

• Electric bike designs have limitations. Extreme, stunt, and competition riding may exceed these limits and is not recommended by the manufacturer, as it increases the risk of serious injury or death.

Battery and Maintenance

Charging Your e-Bike Battery:

1. Open the charging port cover and fold the bicycle.
2. Insert the key into the battery and turn it clockwise until it locks (the lock lever retracts into the battery).
3. Slide the battery off carefully, as it is heavy.

Battery Charging Information:

• The battery can be charged while installed on the e-bike or after removal.
• Turn off the battery before charging.
• Charging takes approximately 6 hours for a fully discharged battery. The charger LED turns from red to green when fully charged; disconnect the charger then.
• Do not leave the charger connected for extended periods after charging is complete.
• It is normal for the charger and battery to heat up slightly during charging. If unusual activity occurs, stop charging and contact Engwe Bikes Product Support.

Tips for Increasing Range:

• Ride at lower PAS levels.
• Use lower PAS levels and pedal when climbing hills.
• Pedal when starting from a standstill.

Battery Recycling:

• Dispose of used batteries according to state and federal regulations. Lithium-ion batteries cannot be placed in standard trash cans.

Recommended Maintenance Interval:

Regular inspection and maintenance are key to ensuring your Engwe bike performs as intended and reducing wear and tear. Intervals are for guidance; actual needs vary with usage.

Troubleshooting

Refer to the table below for common issues, their causes, and solutions:

Limited Warranty

This limited warranty covers the original owner of an electric bike purchased from Engwe online or in-store. The warranty period begins upon receipt and ends at the specified time or upon sale/transfer of the e-bike.

Warranty Coverage:

This Limited Warranty Does Not Cover:

• Normal wear and tear of components.
• Consumable or normal wear parts (tires, inner tubes, brake pads, cables, housings, handlebars, chains, spokes).
• Damage or defects caused by failure to follow manual instructions, acts of God, accident, misuse, neglect, abuse, commercial use, alteration, modification, improper assembly, installation of non-original parts, incompatibility with electric bikes, mishandling, water damage, extreme riding, stunt riding, or improper maintenance.
• Unauthorized servicing or use of unauthorized parts.
• Battery damage from electrical surges, incorrect charger use, improper maintenance, or water damage.

Dear customer! Thank you for purchasing Engwe series products. For warranty service, please visit the official website: https://engwe-bikes.com/. For after-sales support, please contact Engwe customer service, providing your order number, purchase interface, and videos of the issue.