Rize Aviada Adjustable Bed Frame

Product Information

Model Number: MANAV01

This product and all Rize bedding products are covered by one or more of the following issued and pending U.S. patents including Nos. 7448100, D657157, D663542, D657158, D657156, 8209801, 8209800, D663544, D663543 and other patents pending.

Photos are for illustration purposes only.

Copyright: © 2018 CUSTOMATIC®

Serial Number: _____________________________ (Place your serial number here for ready reference)

Safety Precautions

ATTENTION! IMPORTANT SAFETY INSTRUCTIONS. PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.

Electrical Safety

Always unplug this adjustable bed frame from the electrical outlet before any cleaning or maintenance. To safely disconnect, ensure all controls are in the off position, then remove the plug from the outlet.

Keep the cord away from heated surfaces. Keep air openings free of lint, hair, and the like. Never operate when air openings are blocked. Never drop or insert any object into any opening. Use only indoors.

Cease use of this bed frame and contact the Adjustable Bed base center for repair if: (1) it has a damaged cord or plug, (2) it is not working properly, (3) it has been dropped or damaged, or (4) it has been dropped into water.

Grounding Safety

To reduce the risk of electric shock, electrical fire, or faulty operation, your Adjustable Bed features a polarized plug meant for use only with a grounded electrical outlet. If this plug does not fit your outlet, contact a qualified electrician to install a properly grounded outlet. Failure to use a properly grounded outlet will compromise this safety feature. The use of adapters is not recommended unless the outlet is checked by a qualified electrician for proper grounding. Unauthorized modifications to this product could void the electrical portion of your warranty.

Warranty Warning

This bed is designed to require no user maintenance. Opening or tampering with the control box, motors, or hand controls (except the battery compartment if equipped) will void the warranty. Only authorized personnel may conduct repairs or part replacements. Unauthorized modifications could void the electrical portion of your warranty.

In-Home Use Only

This Adjustable Bed is designed exclusively for in-home use.

Hospital Disclaimer

This bed is NOT designed for hospital use or to meet hospital standards. Do not use with TENT TYPE oxygen therapy equipment or near explosive gases.

Important Safety Features

• Weight Fail Safe Feature: In case of an overload on the head or foot mechanism, the control unit will automatically stop all functions and resume after 30 seconds of excess weight removal.
• Weight Restrictions:
  • Twin/TXL/Split QN/Split CA King: 700 pounds
  • QN/Full/FXL: 850 pounds
• Locking Caster Feature: For safety, casters can be locked to prevent bed movement. Push down the safety latch on the caster to lock; lift to unlock.

If positioned on a hard floor (hardwood, tile), rubber caster cups or carpet squares are recommended under the casters in addition to locking them. Casters may slide on uncarpeted surfaces when locked.

FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A SURGE PROTECTOR (not supplied with this adjustable bed frame).

User-Serviceable Parts

Do not open motors, alter wiring, or adjust/modify/change the product structure, as it will void the warranty.

Radio Frequency (RF) Information

Frequency: 2402~2480 MHZ. This FCC compliant device operates under Part 15 of the FCC Rules, subject to two conditions: (1) it must not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation.

Any change to the antenna or device could exceed RF exposure requirements and void the user's right to operate the device.

Consumers with Pacemakers

The optional vibrating feature may be misinterpreted by some pacemakers. Consult your physician with any concerns.

Product Ratings

Lift Motor Restrictions: Lift motors are not designed for continuous operation for more than three (3) minutes over a thirty (30) minute period (approx. 10% duty cycle). Exceeding these limits will shorten product life and may void the warranty.

The bed structure supports recommended weight distributed evenly. Head and foot sections are not designed to individually support this weight. For optimal performance, enter/exit the bed in the flat or level position.

Exceeding recommended weight restrictions could damage your adjustable bed and void your warranty.

Small Children and Pets Warning

Immediately dispose of all packing materials, as they can pose a suffocation risk. Injury could occur if children or pets play on or under the bed. Do not allow children to operate this bed without adult supervision.

Lift Warning

Do not sit on the head or foot sections while in the raised position, or during lift or lowering cycles.

Moving After Installation

Do not place the adjustable bed base vertically on its hand or foot sections, as this may cause injury or damage. Two people are required for moving this base due to its weight.

Safety (General)

When an overload of weight is placed on the head or foot mechanism, the control unit will automatically stop all functions and resume 30 seconds after excess weight is removed.

Massage motors will automatically shut off after 15 minutes of continuous use. All massage functions will be operational again after 5 minutes.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

To comply with FCC RF exposure requirements, no changes to the antenna or device are permitted. Any change could exceed RF exposure requirements and void user's authority.

SAVE THESE INSTRUCTIONS.

Proper operation ensures the long life and durability of your adjustable bed. The manufacturer has tested and inspected this product prior to shipment.

Parts List

Before discarding any packing materials, check the adjustable bed frame carton and verify all items in the parts list are included.

• Remote control: 1
• AAA batteries: 3
• Mattress retainer bracket: 2
• Knob screw: 2
• Arch bed legs: 4 (left x 2, right x 2)
• Leg screw & washer: 8
• Allen key wrench: 1
• Leg extender: 4
• Velcro leg strap: 2 ** (Only available in TXL, SCK, and SQ models.)

Installation Guide

NOTE: For safety reasons, lifting of the adjustable bed frame must always be performed by two (2) people; and the unit should always be on a flat surface before opening.

Setting up your adjustable bed frame

1. Lift the bed frame unit out of the shipping carton carefully, and put it on a flat floor with the top side facing downward.
2. Remove all accessory boxes and cut the orange ties from inside the bed frame.

Attaching the bed legs

1. Take out the four (4) arch bed legs from the accessory box.
2. Attach the arch bed leg to the rectangular steel pipe on the bed. Make sure the leg opening is facing inside the frame.
3. Insert a screw fitted with a washer into the first pre-drilled hole on the rectangular steel pipe and through the arch bed leg. Tighten the screw in place using the Allen key wrench. Do the same on the second pre-drilled hole on the rectangular steel pipe.
4. Repeat steps 2 and 3 on the remaining arch bed legs.

If you want to add more height to the bed frame, attach the leg extenders to the arch bed legs.

5. Thread the leg extender in a clockwise direction into the pre-threaded hole at the end of the arch bed leg.
6. Hand tighten the leg extender to secure it in place.

Setting up the electronics

1. Locate the wires for the under bed light from the control box. These should be fastened near the rectangular steel pipe of the bed. Then, locate the wires attached to the arch bed legs.
2. Connect the wires to each other. Do the same for each arch bed leg.
3. Remove and extend the power cord from the frame.
4. Rotate the bed frame over carefully so the top side is now facing upward. Do not rest the frame on its side, as the weight may damage the legs.
5. Plug the power cord into a grounded electrical outlet. NOTE: For optimal safety, using a surge protector (not included) is highly recommended.
6. Install batteries in the remote control. Try all functions on the remote to make sure all features are operational. NOTE: If the bed does not work, see the Troubleshooting section of this manual.
7. Return bed to flat position before continuing with the installation.

IMPORTANT! Make sure power cords do not obstruct any adjustable bed mechanisms.

Attaching the mattress retainer bracket

1. Use the remote control to raise the foot section of the bed.
2. Insert one retainer bracket between the decks on the foot of the bed. Make sure it aligns with the pre-threaded hole on the frame.
3. From underneath the bed frame, insert a knob screw through the pre-threaded hole and into the retainer bracket to keep it in place. Hand tighten the screw.
4. Repeat steps 2 and 3 with the other retainer bracket.

Place your mattress on the bed frame. Your adjustable bed installation is now complete.

Installing the Velcro leg straps* (optional)

To help prevent base separation when using King Size (2 TXL), Split California King Size (2 SCK), or Split Queen Size (2 SQ) beds, use the Velcro straps.

1. Wrap the bed legs (front & back) together tightly using the Velcro straps.
2. Fasten the straps to prevent movement & maintain stability.

* Only available in TXL, SCK, and SQ models.

Remote Control Operation Guide

Remote Control Layout:

Head, Leg, and Foot Position Adjustments

Press the UP ⬆️ or DOWN ⬇️ button to raise or lower the head, leg, and foot sections of your adjustable bed.

Presets

• Lounge (1): Press this button to activate the lounge position. This preset adjusts the bed into a chaise lounge position to help remove stress and tension from your lower back.
• Incline (2): Press this button to activate the incline position. This preset raises the head section to an ideal position for watching TV, reading, or laptop use.
• Zero Gravity (6): Press this button to activate the zero gravity position. This preset position elevates the legs slightly higher than the chest, in effect, allowing the blood to flow back to the heart to help reduce stress and fatigue.
• Program (7): Press this button together with a preset button to override factory default presets with your customized presets. For more information, see "Customizing the preset buttons" on page 11.
• Flat (9): Press and hold this button to return the bed to a flat position.

NOTES:

• If the massage motors are on and the Flat button is pressed, the motors will stop operating during the lowering of the bed.
• Every time you turn on your adjustable bed, make sure it is in its Flat position before using so the system can properly initialize.

Anti-Snore (10)

Press this button to gently raise the head section and allow easier air intake which can help reduce snoring.

Massage

Start Massage (11): Press the UP ⬆️ button to activate the massage feature on the head and foot sections of the bed. Intensity starts at level 3. Press the UP ⬆️ or DOWN ⬇️ button to gradually increase or decrease the intensity of the massage.

NOTES:

• Decreasing the massage to the lowest intensity level stops any active massage.
• This feature has an Auto Shutoff Timer that automatically turns off the massage after 15 minutes of continuous use.

Wave Modes (12)

Press this button to activate and select from different massage feels. The LED lights indicate the mode you have selected. You can also press this button to turn the head and foot massages on. Intensity for the wave modes start at level 4.

Stop Massage (5)

Press this button to disable any active massage.

Under Bed Light (13)

Press this button to turn the under bed lighting on, helping you safely navigate in and out of bed during the night. The under bed light has seven (7) colors. Press this button multiple times to change colors. Press and hold to turn the under bed light off.

Understanding the remote control features

• The adjustable bed uses BLE (Bluetooth Low Energy) remote control system.
• The buttons are backlit when pressed to aid in the visibility of the remote control in low-light environments.
• It is not necessary to face the receiver when operating the remote control. Remote signal is best transmitted within 9 feet (3 meters) of the bed.

NOTE: The bed may show minor intermittent performance because of typical radio frequency interference. This is normal in the operation of the bed, not a defect.

Customizing the preset buttons

You can store new head, leg, and foot positions by customizing the preset buttons: Incline, Lounge, and Zero Gravity. These can be reprogrammed with your desired positions at any time. For safety reasons, the Anti-Snore and Flat buttons cannot be customized.

1. Move the head, leg, and/or foot sections to your desired position.
2. Press and hold the Program button and any of the preset buttons at the same time for a few seconds.

The new bed position is now stored in your selected preset button overriding the factory default.

To restore the presets to their factory settings, see "Resetting your system" on page 12.

Synchronizing two beds for tandem operation

Your adjustable bed frame is pre-programmed to your remote. However, to operate two adjustable beds together, you must pair both to one remote control. Make sure your first adjustable bed (Bed A) is plugged in before focusing on your second adjustable bed (Bed B). To complete the pairing, do the following:

1. Plug Bed B to a grounded electrical outlet. A surge protector is recommended.
2. On the power supply unit or control box, press and hold the Learn button for three (3) seconds. The indicator LED will blink three (3) times then turn off. At this time, the control box is in pairing mode.
3. On the remote control, press and hold the Flat and massage Stop buttons for four (4) seconds.

When the pairing process is successful, the indicator LED on the control box or power supply will blink once and then remain on. This ends the pairing mode.

Bed A and Bed B now functions using Remote A. Pairing of the two adjustable beds for tandem operation is complete.

Resetting your system

Resetting the system is sometimes necessary to:

• Restore the system in its factory setting. For example, reset the customizations on the preset buttons.
• Clear a system error.
• Synchronize tandem units that no longer work in tandem.
• Change a tandem system to single system, or to two independent systems.

1. On the remote control, press and hold the Stop button while removing and then reinstalling one of the three (3) batteries. The remote control reboots for seven (7) seconds. Keep pressing the Stop button until the LED lights blink five (5) times.

All pairing information and customized settings on the remote control and control box are now cleared or returned to their default settings.

2. Pair the remote control with the control box again. Do the pairing steps in "Synchronizing two beds for tandem operation" on your adjustable bed frame.

Special Functions

Using the mounted USB ports

The convenient USB ports located on each side of your adjustable bed frame provide easy access for charging today's tech devices.

Activating the emergency power down feature

The power supply unit on your adjustable bed frame supports the emergency power down feature if a power failure occurs while the head, leg, and/or foot sections are raised.

1. Locate and remove the cover on the 9V battery compartment in the power supply unit.
2. Install two (2) alkaline 9V batteries (not included with the adjustable bed).
3. Replace the battery cover.
4. When the 9V batteries are installed and a power failure occurs, press and hold the button on the power supply unit until the bed returns to a flat position.

NOTE: The two (2) 9V batteries are for single use only. After lowering the bed frame once during a power failure, replace with a new set of batteries.

Connecting to a smart device

Your adjustable bed frame is equipped with Bluetooth technology that enables your iOS or Android smart device to interact with your bed.

1. Make sure that your bed frame is plugged to a working and grounded electrical outlet and the control box is on.
2. Download and install the mobile application from the App Store or Google Play Store.
3. Turn your Bluetooth and Location settings on, if necessary.
4. Select your bed frame from the list of devices discovered by the application.

Once connected, you may now operate your adjustable bed frame from your smart device.

NOTE: The remote control cannot operate the adjustable bed while a smart device is connected.

For more information on installing and using your smart device to control your adjustable bed frame, see the application user guide.

Troubleshooting

In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.

Warranty & Registration

5-Year Limited Warranty For Adjustable Bed Frames

PPJ, LLC ("CUSTOMATIC") WARRANTS THAT IT WILL, AT CUSTOMATIC'S OPTION, REPLACE OR REPAIR PURCHASER'S CUSTOMATICTM SYSTEM IF IT IS DEFECTIVE DUE TO FAULTY WORKMANSHIP OR MATERIALS, SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS WARRANTY. CUSTOMATIC UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE GOODS EXCEPT AS OTHERWISE PROVIDED IN THIS CONTRACT. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE THEREOF.

THIS WARRANTY APPLIES ONLY TO THE MODELS OF THE CUSTOMATIC® CUSTOMATICTM SYSTEM LINE. THESE MODELS MAY BE IDENTIFIED BY REFERENCE TO THE SERIAL NUMBER ON THE PRODUCT.

Years 1 Through 5: Full Coverage of Parts and Labor

CUSTOMATIC models are warranted against defects in the workmanship or materials for a period of five (5) years from the warranty commencement date. During these first five years of the warranty, the entire product is so covered, including factory supplied electronics, electrical components, drive motors, Wi-Fi module, power supply and power supply cords, and massage motors. Upon notice during the first through fifth year from the warranty commencement date, CUSTOMATIC will send replacement parts to the Purchaser, at no cost, in order to replace any such defective part. In addition, CUSTOMATIC will pay all authorized labor and transportation costs associated with the repair or replacement of any parts which CUSTOMATIC determines to be defective. This five (5) year warranty shall not apply if the Purchaser does not return any and all defective parts to CUSTOMATIC within 15 days of Purchaser's receipt of such replacement parts furnished. Return of the frame, however, should it need to be replaced, may be required.

In no instance will this warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product. Nor will this warranty cover any purchaser other than the original purchaser nor will it cover product purchased from an unauthorized third party. If you are not the original purchaser of this product, you take "as is" and "with all faults." Purchases of "Floor Models" are regarded "as is" products & subject to the terms thereof. If you did not purchase this CUSTOMATIC™ System directly from CUSTOMATIC or any of its approved authorized distributor/retailer dealers, we will require proof of purchase from you demonstrating that you are the original purchaser and are eligible to make a valid claim under this Warranty.

Frame Only-Lifetime Warranty

Notwithstanding the above, CUSTOMATIC extends a LIFETIME WARRANTY on the frame itself used in this product. Specifically, CUSTOMATIC warrants that for a full 20 years, the estimated life of the frame, any defect in the workmanship or the materials used in the frame itself shall be covered. The 20-year time span will be dated from the commencement of this warranty. For purposes of this Lifetime Warranty, the frame consists of the metal structure of the base and specifically excludes its cover, its side rails, decking and legs, actuator lift motors, massage motors, control box, remote controls, Wi-Fi modules, power supply, and any power supply cords. Return of the frame should it need to be replaced, is not required.

Additional Terms and Conditions

In no instance will this warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product. Nor will this warranty cover any purchaser other than the original purchaser nor will it cover product purchased from an unauthorized third party. If you are not the original purchaser of this product, you take "as is" and "with all faults." If you did not purchase this CUSTOMATIC® System directly from CUSTOMATIC or an Authorized Dealer, we will require proof of purchase from you demonstrating that you are the original purchaser and eligible to make a valid claim under this Warranty.

This warranty does not include coverage for damage caused by the Purchaser or by other users, if the product has been used in a manner inconsistent with the operation and maintenance procedures outlined in the Owner's Manual, this Warranty, or any other applicable document published or approved by CUSTOMATIC.

Nor does it include coverage if the product has been repaired or modified by the Purchaser or by an unauthorized third party or if the product has been damaged in transit.

This warranty does not apply to damage to mattresses, fabric, cables, electrical cords or items supplied by Resellers, as defined below. Contact the Reseller or other appropriate party for warranty information on these items. Nor does this warranty apply to any unnecessary service calls, including costs for in-home service calls solely for the purpose of educating the consumer about the unit or finding an unsatisfactory power connection. In addition, if the recommended weight restrictions are not followed (Twin, Twin Long, Double, Queen, Split/Dual Queen, and Split/Dual CA King bases – up to 850 lbs. each.), this warranty is void.

Replacement parts may be new or reconditioned at CUSTOMATIC's discretion.

Except for the Lifetime Warranty provided for the frame of this product, there is no warranty at all after five years, dating from commencement of this Limited Warranty.

Additional Limitations on Warranty Coverage

In the event a warranty claim is filed and a warranty replacement is deemed necessary, Purchaser will be required to surrender the original product, including any components, to CUSTOMATIC at the time of the replacement. Return of the frame, however, should it need to be replaced, may be required.

Repairs to or replacement of the CUSTOMATIC® System or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period. This warranty begins on the "warranty commencement date" which is the date of purchase for new unused products.

If you did not purchase this CUSTOMATIC™ System directly from CUSTOMATIC or an Authorized Dealer, proof of purchase will be required to demonstrate that you are the original purchaser and eligible to make a valid claim under this Warranty. If original proof of purchase is not provided by the Purchaser, CUSTOMATIC reserves the right to determine if the unit is covered, or is not covered, by this warranty and may use the manufacturing date as the warranty commencement date.

The decision to repair or to replace defective parts under this Limited Warranty shall be made by CUSTOMATIC at its option and at its sole discretion. Except for the Lifetime Warranty provided for the frame of this product, there is no warranty at all after five years, dating from commencement of this Limited Warranty.

CUSTOMATIC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to every purchaser. This warranty gives the Purchaser specific legal rights, and the purchaser may also have other legal rights, which may vary from state to state. This warranty is valid in all 50 states, Puerto Rico, and Canada.

If you, the Purchaser, experience any problem with your CUSTOMATIC™ System during the warranty period, please consult the troubleshooting section of your Owner's Manual. If problem persists, please contact CUSTOMATIC's Customer Service Department by calling the telephone number located in your manual.

Warranty Registration Form

Name: ________________________________________________

Phone: _______________________________________________

Address: _____________________________________________

City: _________________________________________________

State: __________________________ Zip Code: ___________

Email Address: ______________________________________

Store Where Purchased: __________________________

Serial No.: ___________________________________________

Invoice No.: _________________________________________

Model No.: __________________________________________

Survey

Gender: □ M □ F

Age: □ 18-30 □ 31-40 □ 41-50 □ 51-60 □ 61-70 □ 71 & up

Reason for purchasing an adjustable bed:

□ Health □ Comfort □ Other

How did you find out about our beds?

□ Advertising □ A friend

□ Store □ Article

□ Internet □ Other

Please mail to:

CUSTOMATIC®
Customer Care Center
550 Crescent Blvd., Gloucester City, NJ 08030

Contact Information

IF YOU EXPERIENCE ANY TROUBLE WITH YOUR BED FRAME WITHIN THE WARRANTY PERIOD, PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR FRAME AND ONLINE, IF APPLICABLE.

IF PROBLEMS PERSIST, PLEASE CALL:

CUSTOMER SERVICE TOLL FREE NUMBER
1-843-800-8372

Please have your receipt ready and available.

THANK YOU AND ENJOY YOUR ADJUSTABLE BED!