Manuals+

Shark POWERDETECT™ Corded Stick Vacuum with DuoClean Detect™, Self-Cleaning Brushroll, and Odor Neutralizer Technology

HZ4000 Series OWNER'S GUIDE

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY

⚠️ WARNING

To reduce the risk of fire, electric shock, injury, or property damage, when using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM

  1. Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks. To minimize the risk of power cord damage, do not allow the motorized brush roll to ingest the cord. If this occurs, immediately shut off power to the vacuum and remove the cord.
  2. This appliance has a polarized plug; if the plug does not fit fully into the outlet, reverse the plug (one blade is wider than the other). If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
  3. Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
  4. Use only identical replacement parts.
  5. Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
  6. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
  7. The use of an extension cord is NOT recommended.
  8. This vacuum cleaner contains no serviceable parts.
  9. This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children. Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.
  10. Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
  11. DO NOT handle plug or vacuum cleaner with wet hands.
  12. DO NOT use without filters in place.
  13. Only use Shark® branded filters and accessories.
  14. DO NOT damage the power cord: a) DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle. b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord. c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
  15. DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
  16. DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
  17. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
  18. DO NOT use if vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
  19. Use extra care when cleaning on stairs.
  20. DO NOT leave the vacuum cleaner unattended while plugged in.
  21. When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
  22. DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
  23. Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
  24. DO NOT use to pick up: a) Liquids b) Large objects c) Hard or sharp objects (glass, nails, screws, or coins) d) Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection. e) Smoking or burning objects (hot coals, cigarette butts, or matches) f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene) g) Toxic materials (chlorine bleach, ammonia, or drain cleaner)
  25. DO NOT use in the following areas: a) Poorly lit areas b) Wet or damp surfaces c) Outdoor areas d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust).
  26. Turn off all controls before plugging in or unplugging the vacuum.

ODOR

Observe the following when interacting with the odor neutralizing cartridge:

  1. DO NOT attempt to disassemble odor neutralizing cartridge.
  2. Avoid direct contact with the fragrance pod in the cartridge.
  3. DO NOT directly inhale from the odor neutralizing cartridge.
  4. Keep away from children and pets.
  5. Keep away from heat, sparks, and open flame.
  6. DO NOT place in direct sunlight.

FRAGRANCE CARTRIDGE FIRST AID

  1. Avoid contact with fabrics and finished surfaces.
  2. Eye contact: Remove contact lenses if present. Rinse continuously with water for several minutes.
  3. Skin contact: Wash hands thoroughly after handling. If irritation or rash develops, seek medical advice/attention.
  4. Inhalation: Move person to fresh air if they are experiencing any respiratory symptoms. If symptoms persist, seek medical advice/attention.
  5. Ingestion: DO NOT induce vomiting. Seek medical advice/attention.
  1. Unplug from electrical outlet when not in use and before any maintenance or cleaning.
  2. Hand wash with water only. Washing with cleaning chemicals could damage the unit.
  3. During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.
  4. Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
  5. Make sure the dust cup and all filters are in place after routine maintenance.
  6. If provided, secure the power cord around the two cord hooks during storage.

SAVE THESE INSTRUCTIONS

sharkclean.com

ASSEMBLY

  1. Step 1: Insert Wand into Floor Nozzle. (Visual shows wand connecting to nozzle with a click.)
  2. Step 2: Insert Handheld Vacuum into wand. (Visual shows handheld unit connecting to wand with a click.)
  3. Step 3: Snap the Onboard Storage Clip onto the wand, then place accessories in the holder. Ensure all connections click securely into place. (Visual shows clip attaching to wand and accessories being placed.)
  4. Step 4: Remove Odor Neutralizer Technology Dial from bag. Flip up the dial handle, align the teal arrows, then insert the dial into the nozzle. (Visual shows dial removal and insertion.)
  5. Step 5: To lock and engage the dial, rotate it counterclockwise until it clicks into the desired odor intensity setting. (Visual shows dial rotation.)

CONTROLS

POWER BUTTON

Press the Power button to turn the vacuum on/off.

MODE BUTTON

Press the Mode button to toggle between Detect, Hard Floor, and Carpet settings.

FLOOR DETECT™ TECHNOLOGY

In Detect mode, Floor Detect technology automatically senses carpets and hard floors and adjusts the brushroll speed for optimal performance.

FLOOR DETECT DISPLAY

The Floor Detect display indicates which surface type has been detected:

  • (L) - Hard Floor
  • (R) - Carpet

MANUAL SURFACE MODES

HARD FLOOR

Press the Mode Button to deactivate Floor Detect and switch to the manual Hard Floor mode for surfaces like wood or tile.

CARPET

Press the Mode button again to switch to the manual Carpet mode for both low and high pile carpets.

NOTE: For deep cleaning per ASTM F608 (embedded dirt in carpets) please use the Carpet setting.

NOTE: Select Carpet for stuck-on dust and debris.

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ODOR NEUTRALIZER TECHNOLOGY

SETTINGS

ODOR DIAL

Flip up the dial handle and rotate the odor dial to adjust Odor Neutralizer Technology intensity or to unlock the dial for cartridge access.

Insertion/Removal: Rotate the odor dial to align the teal arrows. Remove the dial to access the odor cartridge for removal or replacement.

Low: Rotate the dial toward the Low position to decrease the intensity to the lowest level when the vacuum is in use.

High: Rotate the dial toward the High position for the highest intensity level when the vacuum is in use. This position is the recommended setting for optimal performance.

ODOR NEUTRALIZER TECHNOLOGY TIPS

  • Odor Dial Must be Installed for Vacuum to Function Properly.
  • Remove odor cartridge from dial if you don't want the benefits of Odor Neutralizer Technology.

Maintenance Required

  • Clean all filters as recommended under Cleaning Filters.
  • Empty the dust cup before storing your vacuum.
  • Replace the cartridge as recommended under Odor Cartridge Replacement.
  • Visit qr.sharkclean.com/odortech to learn more and purchase replacements.
  • If wet pet messes are cleaned up, thoroughly clean the vacuum.

Fragrance Strength Over Time

The intensity of the fragrance may diminish over time. It may also have no noticeable fragrance at all. This is natural and does not indicate the technology isn't working. Follow replacement instructions to ensure continued performance.

NOTES: The odor dial needs to be installed for the vacuum to function properly, with or without the odor cartridge. Odor Neutralizer Technology effectively deodorizes while interacting with odors from inanimate sources.

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ODOR CARTRIDGE REPLACEMENT

  1. Step 1: REMOVE ODOR DIAL FROM NOZZLE. Flip up the handle and rotate the dial clockwise until the two teal arrows are aligned. Pull the handle to remove the dial from the nozzle. (Visual shows dial removal.)
  2. Step 2: REMOVE OLD ODOR CARTRIDGE. Rotate the cartridge counterclockwise in the dial housing and pull out the cartridge to remove it. (Visual shows cartridge removal.)
  3. Step 3: REMOVE NEW CARTRIDGE FROM BAG. Remove the new odor cartridge from the sealed packaging. To maintain the life of the cartridge, keep it in the sealed packaging until you are ready to install it. (Visual shows new cartridge.)
  4. Step 4: INSTALL NEW CARTRIDGE IN DIAL. Align the yellow arrow on the side of the cartridge with the yellow arrow on the side of the dial cover, then insert the cartridge into the dial. Rotate the cartridge clockwise to lock it in place. (Visual shows cartridge insertion and locking.)
  5. Step 5: INSTALL DIAL IN NOZZLE. Align the teal arrow on the dial cover with the teal arrow on the nozzle, then reinsert the dial into the nozzle. Rotate the dial counterclockwise until it clicks into an intensity setting to engage. Rotate further to change the intensity setting. (Visual shows dial reinstallation.)
  6. Step 6: USED CARTRIDGE DISPOSAL. Dispose of the old cartridge by dropping it into the trash.

NOTE: Odor cartridges should be replaced every 6 months for optimal Odor Neutralizer Technology performance.

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CLEANING MODES

FLOOR MODE

To clean floors, step on floor nozzle and tilt handheld vacuum back.

ABOVE-FLOOR WITH WAND

For more reach, detach the wand. Stand the vacuum upright, step on the Foot Pedal on the side of the nozzle, and pull up the wand to detach.

STORAGE MODES

SELF-STANDING

Return the vacuum to its upright position. Once the Upright Lock engages, the vacuum will stand freely.

Wrap the cord around the two cord hooks. Start with the bottom hook and leave a little slack in the cord.

HANDHELD STORAGE HOOK

Press the Wand Release button near the top of the wand to detach the handheld vacuum. Align the Catch on the side of the handheld vacuum with the Storage Hook on the wand, then hang the handheld vacuum from the hook.

Wrap the cord around the two cord hooks. Start with the top hook, and leave a little slack in the cord.

ABOVE-FLOOR HANDHELD

To detach the handheld vacuum, press the Wand Release button and lift the handheld vacuum off the wand. Great for cleaning stairs, furniture, and countertops.

STAIR CLEANING

To clean stairs or other narrow spaces, attach the handheld vacuum to the floor nozzle.

NOTE: All accessories are compatible with both the wand and the handheld vacuum.

sharkclean.com

MAINTENANCE

IMPORTANT: Unplug the vacuum before performing any maintenance.

EMPTYING THE DUST CUP

Empty the dust cup each time you vacuum and periodically during cleaning, when debris in the dust cup reaches the MAX fill line.

Press the Wand Release button and lift off the handheld vacuum.

To remove the dust cup from the handheld vacuum, press the two Dust Cup Release buttons at the same time and pull out the dust cup from the top.

Hold the dust cup over the trash. Pull back on the yellow Empty button and pull up to open the dust cup lid until it clicks and locks in the open position. Gently tap the cone-shaped screen inside the dust cup to knock dust and debris into the trash.

To reinstall, push the lid closed, then insert the dust cup into the handheld vacuum from the top, until it clicks into place.

CLEANING FILTERS

Regularly rinse and replace the filters to maintain your vacuum's suction power and to maximize the effectiveness of Odor Neutralizer Technology. To prevent damage from cleaning chemicals, rinse filters with cold water only. Do not use soap. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electronic parts.

PRE-MOTOR FILTERS

The Pre-Motor Filters should be rinsed every month. To remove the pre-motor filters, detach the dust cup, then slide down the Filter Access buttons on both sides of the dust cup lid. Pull out the filter housing, then lift out the Foam Filter. Next, remove the Felt Filter by the pull tab. After the filters have been rinsed and are completely dry, insert the foam filter into the housing first, then slide in the felt filter, and reinstall the housing into the dust cup lid.

NOTE: The pre-motor filters should be replaced every 2.5 years. The post-motor filter should be replaced every 3 years.

HEPA FILTER

The HEPA Filter should be rinsed every 6 months. To remove the HEPA filter, detach the dust cup, then pull the Filter Release tab on the handheld vacuum filter cover. Remove the cover, then squeeze the side tabs on the HEPA filter and lift it out. After the filter has been rinsed and is completely dry, reinsert it into the handheld vacuum, then reattach the filter cover.

HEADLIGHTS

The headlights will flash or turn red to indicate issues that need attention.

HEADLIGHT INDICATOR LIGHTS

  • Solid White Lights: The brushroll is spinning and the unit is working as it should.
  • Solid Red Lights: There is a jam in the brushroll area. Turn off the vacuum and unplug it, then remove any blockages in the nozzle.
  • Flashing Red Lights: The motorized floor nozzle is overheating. Turn off the vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting. See Troubleshooting section for more information.
  • Flashing White Lights: The vacuum is operating in an environment that is either too hot or too cold. This vacuum will only function properly in temperatures ranging from 32°F (0°C) to 104°F (40°C). Turn the vacuum off and adjust the room temperature.

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MAINTENANCE

IMPORTANT: Unplug the vacuum before performing any maintenance.

CHECKING FOR BLOCKAGES

CHECK HANDHELD

Remove the handheld vacuum from the wand and check all dust cup intake openings for debris or blockages.

CHECK WAND

Detach the wand and check it for blockages.

CHECK FLOOR NOZZLE

Detach the wand, turn the nozzle over, open the Nozzle Hose Access, and check for blockages.

DETECT SENSOR MAINTENANCE

Make sure to clean the Detect sensors regularly, as hair and other debris may build up and obstruct them. If the sensors are partially obstructed, Detect mode will not function as expected.

CLEANING THE FLOOR DETECT SENSOR

  1. Step on the foot pedal to detach the nozzle from the wand.
  2. Turn the nozzle over and locate the Floor Detect sensor on the bottom.
  3. Use a cotton swab to wipe away dirt and debris from the sensor and surrounding area.

SELF-CLEANING BRUSHROLL MAINTENANCE

If any hair is wrapped around the brushroll, continue vacuuming, using Carpet mode on a hard floor surface, a low-pile carpet, or a small area rug. This will allow the self-cleaning brushroll to remove the hair wrap and send it to the dust cup.

If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll. If some fibers remain wrapped around the brushroll after continued use, clear them from the brushroll.

CLEANING THE SOFT ROLLER

  1. To remove the Soft Roller, slide the Eject Roller Button on the floor nozzle.
  2. Tap loose debris off the Soft Roller. Use a dry towel to wipe it clean, and to remove any debris caught in the teeth behind the Soft Roller.
  3. Hand-wash the Soft Roller as needed. Use only water; let it air-dry completely for at least 24 hours.
  4. Reinsert the Soft Roller and press it in until it clicks securely into place.

NOTE: For best performance, keep the Soft Roller clean with regular maintenance.

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NOZZLE MAINTENANCE

SQUEEGEE BRISTLE STRIP

If your vacuum has low suction or no suction, or if it is struggling to pick up debris while moving in reverse, then you'll need to remove and clean the Squeegee Bristle Strip on the bottom of the nozzle. To access the squeegee strip, step on the foot pedal to detach the nozzle from the wand.

REMOVING THE SQUEEGEE BRISTLE STRIP

  1. Step 1: REMOVE SCREWS. Turn the nozzle over and locate the squeegee bristle strip between the brushroll and the rear wheels. Use a Phillips-head screwdriver to remove the 4 screws.
  2. Step 2: REMOVE SQUEEGEE. Remove the squeegee strip by pulling up on the fabric flaps on both ends of the strip.

NOTE: Keep screws after removal.

CLEANING THE SQUEEGEE BRISTLE STRIP & CAVITY

  1. Step 1: CLEANING THE CAVITY. With the strip removed, clean the squeegee cavity and bristle strip. Use a paper towel to wipe off any debris or dust in the cavity and on the bristle strip.

REINSTALLING THE SQUEEGEE BRISTLE STRIP

  1. SQUEEGEE REPLACEMENT. Hold the squeegee strip by the fabric flaps on the ends, with the bristle side facing up. Insert the plastic piece into the cavity first, while tilting the strip forward, toward the brushroll.
  2. LINE UP SCREW HOLES. Align the 4 screw holes on the squeegee strip over the holes in the nozzle. Make sure the strip sits flush with the nozzle, then fasten it securely in place with the screws.

CORD MAINTENANCE

  1. DO NOT pull or carry vacuum cleaner by the cord or use cord as a handle.
  2. DO NOT unplug by pulling on the cord. Grasp the plug, not the cord.
  3. DO NOT close the door on the cord.
  4. DO NOT pull the cord around sharp corners.
  5. DO NOT leave the cord near heated surfaces.

To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this occurs, immediately shut off power to the vacuum and remove the cord from the brushroll or nozzle.

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AVAILABLE ACCESSORIES

NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap of the box. To order additional accessories, visit sharkaccessories.com.

TROUBLESHOOTING

For all other issues, please go to support.sharkclean.com or call Customer Service 1-800-798-7398.

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FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner's Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

  1. The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
  2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

  1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
  2. Any unit that has been tampered with or used for commercial purposes.
  3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters, not removing debris from the brushroll), or damage due to mishandling in transit.
  4. Consequential and incidental damages.
  5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
  6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REGISTER YOUR PURCHASE

registeryourshark.com

Scan QR code using mobile device

Scan here or visit qr.sharkclean.com/odortech for more information

Benefits of registering your product and creating an account:

  • Get easier, faster product support and access to warranty information
  • Access troubleshooting and product care instructions
  • Be among the first to know about exclusive product promotions

TIP: The model number is on the rating label behind the dust cup.

TIP: The date code is on one of the prongs of the power cord plug.

RECORD THIS INFORMATION

Model Number:

Date Code:

Date of Purchase: (Keep receipt)

Store of Purchase:

TECHNICAL SPECIFICATIONS

Voltage: 120V~, 60Hz

Watts: 600W

ODOR NEUTRALIZER SPECIFICATIONS

  1. Product Name: Odor Neutralizer Cartridge
  2. Manufacturer: Shark Ninja 89 A Street Needham, MA 02494
  3. Weight: 17.4g / 0.61oz
  4. Ingredients: Solid SM composite polymer C17 + fragrance SE 272235

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PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Owner's Guide is designed to help you get a complete understanding of your new Shark POWERDETECT™ Corded Stick Vacuum with DuoClean Detect™, Self-Cleaning Brushroll, and Odor Neutralizer Technology.

SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7

sharkclean.com

Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.

This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information.

© 2024 SharkNinja Operating LLC. SHARK is a registered trademark of SharkNinja Operating LLC. DUOCLEAN DETECT, FLOOR DETECT, and POWERDETECT are trademarks of SharkNinja Operating LLC.

HZ4000_Series_IB_MP_Mv9

Models: HZ4002, HZ4002, HZ4002 Series Power Detect Ultra Light Corded Stick Vacuum, HZ4002 Series, Power Detect Ultra Light Corded Stick Vacuum, Ultra Light Corded Stick Vacuum, Corded Stick Vacuum, Stick Vacuum, Vacuum

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