WOPET
Add pet feeder via Bluetooth
[App Store Icon] Scan QR Code
STEP 1
Search the app store or scan the QR code to download and install the app called Pet Zero.
[Open App Icon]
STEP 2
Open the app, click "Log In". Tips: If you haven't an account, please click "Sign Up" to create an account.
[Login Screen]
STEP 3
Please choose the correct country or the Area, enter the account and password, read and agree to the privacy policy, then click "Log In".
[Add Device Button]
STEP 4
Click "Add Device" or plus button at the top right corner to add a new pet feeder.
[Bluetooth Icon]
STEP 5
Click Turn on Bluetooth and click Turn on now.
[Add Button]
STEP 6
Click Add button at the top right corner.
[Wi-Fi Input]
STEP 7
Choose Wi-Fi and enter password, then click next.
[Connecting Indicator]
STEP 8
Device is being added.
[Done Button]
STEP 9
Click Done button at the top right corner to finish the connection.
If the feeder is failed to connect, please add the feeder using the AP mode
[Add Device Button]
STEP 1
Click "Add Device" or plus button at the top right corner to add a new pet feeder.
[AP Mode Button]
STEP 2
Click Pet Feeder-AP Mode.
[Wi-Fi Selection]
STEP 3
Select 2.4 GHz Wi-Fi Network and enter password, then click Next and Carry on.
[Indicator Status]
STEP 4
Check whether the indicator led is flashing red once every three seconds, if yes, then click "indicator is flashing slowly" to go to the next step.
Tip: If not, please press and hold on to the wi-fi settings button for 3 seconds until you hear a beep sound.
[Wi-Fi Settings]
STEP 5
Go to the wi-fi settings on your mobile phone and connect to the wi-fi which starts with Smartlife.
[Return to App]
STEP 6
Return to the app after the wi-fi is connected.
[Done Button]
STEP 7
Click Done button at the top right corner to finish the connection.
if the feeder is failed to connect, please add the feeder using the EZ mode
[Add Device Button]
STEP 1
Click "Add Device" or plus button at the top right corner to add a new pet feeder.
[EZ Mode Button]
STEP 2
Click "Wi-Fi Pet Feeder without Camera"
[Wi-Fi Selection]
STEP 3
Select 2.4 GHz WIFI network and enter password, then click Next and Carry on.
[Indicator Status]
STEP 4
Check whether the indicator led is flashing red twice per second, if yes, then click "indicator is flashing rapidly" to go to the next step.
Tip: If not, please press and hold on to the wi-fi settings button for 3 seconds until you hear a beep sound.
[Add Device Button]
STEP 5
Click plus button to add the device.
[Connecting Indicator]
STEP 6
Device is being added.
[Done Button]
STEP 7
Click Done button at the top right corner to finish the connection.
FAQS
Troubleshooting method of connection failure:
- The feeder only supports 2.4G Hz. If your wireless is double-band, please contact WOPET for the method of frequency division router.
- Check whether the pet feeder is plugged in (The power adapter must be plugged in to successfully connect to WiFi).
- Check if the wifi strength is strong enough and reset the router. The distance between the feeder and the router should not be too far, within 10m is recommended.
- Check the indicator lights' station is consistent with the app descriptions. If not, change them by long-pressing the wifi setting button until it makes a beep sound.
- Switch between AP mode.
- Re-download the app and reset the pet feeder.
2. The device does not dispense food as scheduled?
- The feeder is using 24-hour military time system.
- Please check if feeding is set to only once, please check the Monday to Sunday option box as necessary to set the repeat feeding schedule.
- When there is food blocking, the feeder won't dispense food, clean the food residual in the food outlet.
- Please try to manual feeding to check if the motor is turning properly.
- Please reset the feeding schedule to have a try.
3. Why do I get a food shortage notice when there is food in a food bucket?
- There are two sensors in the food bucket, and when the food is below the sensor position, there will be a food shortage notification.
- Do not place feeders in direct sunlight to avoid triggering a food shortage notification.
4. How to avoid abnormal food dispensing?
- Avoid setting too many portions for 1 single meal, follow your veterinarian's feeding recommendations and set clear portion sizes for feeding (1 portion about 5g, 1 meal portion setting not recommend over 8 if your pet can't eat the food timely).
- Avoid excessive shaking of the feeder by pet, which may cause food come out from the bottom; straps can be used to secure the machine if necessary.
- Avoid your pet's paws from scratching around food ports, which may cause food to flow out of the spout.
