Dogtra iQ Plus+ Owner's Manual

Product Safety and Health Statements

Proper e-collar use

iQ Pet e-collars are designed for dog behavior modification only. They are not intended for human use or use on other animals. iQ Pet and Dogtra Company disclaim any liability for improper use.

Aggressive dogs

iQ Pet strongly recommends consulting a dog training professional when using an e-collar to correct aggressive dogs.

Interference with other electronic devices

iQ Pet's technology filtering system minimizes interference with other electronic devices like garage door openers or mobile phones. The digital microprocessor uses thousands of unique codes to prevent frequency match-up with other iQ Pet e-collars. iQ Pet advises consulting a physician if using the e-collar with medical devices.

Inadvertent activation

If the constant button is held for 12 seconds or more, the unit automatically shuts down. It reactivates when the button is released and pressed again.

Proper fit

A loose receiver/collar can move on the dog's neck, causing skin irritation from contact points. If too loose, contact points may not make proper contact, leading to inconsistent stimulation.

Duration your dog can wear the unit

Leaving the receiver/collar in the same location for extended periods can cause skin irritation. Reposition the receiver/collar occasionally to move contact points. Check for skin irritation each time the unit is used. Consult a veterinarian if your dog shows signs of skin irritation.

Reaction to the stimulation

Each dog has a unique tolerance and reaction to stimulation. Observe your dog's reaction to find the correct stimulation level. The level may vary with situation and distractions. A distracted dog typically requires higher stimulation.

Training Methods

E-collars can be used with various methods. For concerns about iQ Pet's training methods, consult a dog training professional.

At a Glance

Included in Package

• Handheld Transmitter (depicted as a black remote control with an antenna and buttons)
• Receiver/Collar (depicted as a black collar with a receiver unit attached)
• Battery Charger (depicted as a power adapter with cables)
• Splitter Cable (depicted as a Y-shaped cable)
• Owner's Manual (a booklet)

Optional Accessories

• Field Auto Charger: For use with a 5-volt cigarette lighter in a car.
• European Charger: For use with 230V AC electrical outlets in Europe.

To purchase optional accessories, visit www.iqpetcollar.com or call customer service at 1-888-811-9111.

Main Features of the iQ Plus

• Waterproof receiver/collar: Symbol of a collar with water drops.
• Water-resistant handheld transmitter: Symbol of a remote with water drops.
• 400-yard range: Symbol indicating 400 yd range.
• 100 stimulation levels: Symbol indicating 0-100 levels.
• Expandable to a two-dog system: Symbol of two dogs.
• Nick/constant/pager (NCP): Text "NCP".
• Low/medium stimulation (M): Text "M".
• For dogs as small as 10 lbs: Text "10 lbs".
• 2-hour quick charge: Text "2hr".
• Reduced size receiver/collar: Text "Receiver" with a smaller collar symbol.

Overview

Handheld Transmitter Components

• Antenna: Top part of the transmitter.
• 1-Dog/2-Dog Selector Switch: A switch to select between controlling one or two dogs.
• Stimulation intensity dial: A rotary dial with numbers (0-100) to adjust stimulation level.
• On/off activation magnet (red dot): A red dot on the back used for activation.
• Nick button (N): A button labeled 'N'.
• Constant button (C): A button labeled 'C'.
• Pager button (P): A button labeled 'P'.
• LED indicator: A light indicator.
• Battery charging receptacle / rubber plug: A port for charging, covered by a rubber plug.

Receiver/Collar Components

• Contact points: Two metal points on the receiver that touch the dog's skin.
• Receiver/Collar strap: The strap that goes around the dog's neck.
• Battery charging receptacle / rubber plug: A port for charging, covered by a rubber plug.
• On/off magnetic switch (red dot): A red dot on the receiver used for activation.
• LED indicator: A light indicator.

Understanding your training system

1. How to turn on/off the unit

To activate the receiver/collar, place the red dot on the back of the handheld transmitter onto the red dot on the receiver/collar. Hold them together until the LED light on the receiver/collar turns on.

To deactivate, repeat the same procedure, holding the two red dots together momentarily. The LED light will turn red briefly, indicating the receiver/collar is off.

The handheld transmitter does not have an on/off switch; it activates only when buttons are pressed.

2. How the buttons work

There are three buttons on the front of the handheld transmitter:

• N - Nick button: Delivers a single, rapid pulse of electrical stimulation.
• C - Constant button: Provides continuous stimulation as long as the button is pressed, up to 12 seconds. The unit has an automatic shut-off if pressed for more than 12 seconds.
• P - Pager button: Activates a non-stimulating vibration.

1-Dog/2-Dog Selector Switch

This switch is located to the left of the Rheostat Intensity Dial.

• I - 1-Dog: Slide the switch left to "I" and press any button to operate the 1st Receiver/Collar.
• II - 2-Dog: Slide the switch right to "II" and press any button to operate the 2nd Receiver/Collar.

3. How to fit the receiver/collar on the dog

The receiver/collar should be fitted so that the surgical stainless steel contact points press firmly against the dog's skin. You should be able to fit one or two fingers snugly between the contact points and your dog's skin. When properly fitted, the receiver/collar should not move. The best location for the receiver/collar box is on either side of the dog's windpipe.

A loose fit can cause the receiver/collar to move, leading to skin irritation. If too tight, it may cause difficulty breathing for the dog.

4. Finding the right stimulation level for my dog

Stimulation level is controlled by the stimulation intensity dial, ranging from 0 (lowest) to 100 (highest). Adjustment depends on your dog's temperament and threshold. Always start at the lowest level and gradually increase. An appropriate level is when the dog shows a mild negative reaction, such as jerking or tensing neck muscles. Adjust the intensity upwards if the dog's attitude changes due to excitement or distraction.

5. To maximize the distance

The iQ Plus has a 400-yard range. Range may vary based on how the handheld transmitter is held. Hold it away from your body for maximum range. Keep the unit properly charged for maximum signal strength.

Avoid touching the antenna as this may substantially decrease the range.

Visual representation of holding positions for range: A person holding the transmitter high above their head (Maximum Range), a person holding it at chest level (Typical Range), and a person holding it close to their body (Minimum Range).

6. Checking the status using the LED indicator

When the receiver/collar is on and ready, the LED flashes every 4 seconds. The LED glows steadily on both the handheld transmitter and receiver/collar when any buttons are pressed.

The LED color indicates battery life:

• Green: Full charge
• Amber: Medium charge
• Red: Needs charge

If the unit continues to operate when the LED is red, it will eventually shut down.

7. Charging the battery

1. Remove the rubber plug temporarily and plug in the charger.
2. Plug the adapter's power plug into a standard AC wall outlet. The LED will glow red.
3. When charging is finished, the LED will glow green. Unplug the adapter's power plug from the AC wall outlet and disconnect the charger from the unit.
4. Place the rubber plug back in the battery charging receptacle.

Note: The receiver/collar remains fully waterproof even if the rubber plug is not closed, but closing it prevents dirt from entering.

Warning

1. Fully charge the unit before first use.
2. Do not charge batteries near flammable substances.
3. Fully charge batteries if the unit is to be stored for one month or more without use.
4. Always use iQ Pet approved chargers. Improper chargers may cause the LED to flash amber or not light up.

8. Code Setting

1-Dog code setting

1. Ensure the receiver/collar is off and the Rheostat intensity dial on the handheld transmitter is set to "0". On the handheld transmitter, slide the dog selector switch left to "I".
2. Place the red dot on the back of the handheld transmitter onto the red dot on the receiver/collar. Hold them together for 5 seconds. Release when the green LED blinks rapidly on the receiver/collar.
3. With the handheld transmitter, press the Nick and Constant buttons simultaneously. Code setting is successful if the receiver/collar vibrates when the pager button is pressed on the handheld transmitter.

2-Dog code setting

1. Ensure the receiver/collar is off and the Rheostat intensity dial on the handheld transmitter is set to "0". On the handheld transmitter, slide the dog selector switch right to "II".
2. Place the red dot on the back of the handheld transmitter onto the red dot on the receiver/collar. Hold them together for 5 seconds. Release when the green LED blinks rapidly on the receiver/collar.
3. With the handheld transmitter, press the Nick and Constant buttons simultaneously. Code setting is successful if the receiver/collar vibrates when the pager button is pressed on the handheld transmitter.

General Training Tips

Getting started with your iQ Plus

Your dog should know basic obedience commands before starting training with the iQ Plus. Dogs learn by being shown a command, followed by repetition. As proficiency increases, introduce distractions and different locations. Combine positive and negative reinforcement for a well-mannered dog.

Obedience training on the leash

Your dog must fully understand obedience commands (sit, stay, here, heel, kennel) before using the e-collar for reinforcement. A leash attached to a standard collar is used to "teach" basic commands. A tug on the leash/collar reinforces the command. When the dog complies, use positive reinforcement/praise. Once commands are understood, the e-collar can reinforce them.

Beginning electric collar training

Once your dog understands leash obedience commands, begin electric collar training. Continue obedience drills with the dog wearing the electric collar. Light stimulation (nick or constant) is applied when a command is given, and removed when the dog complies. Through repetition, the dog learns to turn off stimulation by performing the command. E-collar training is a form of negative reinforcement, similar to leash and standard collar training. When the dog complies, use praise/positive reinforcement. The final step is the avoidance phase, where the dog learns to avoid stimulation by performing commands. After training, the electric collar serves as a reminder when the dog doesn't comply. Keep initial training sessions short and positive, especially for young dogs with short attention spans.

How much stimulation to use

Always start with low stimulation levels and increase based on your dog's disposition and the situation. Using only enough stimulation creates a more controllable and less stressful environment for the dog.

For more training information, visit www.iqpetcollar.com.

Maintenance

Basic maintenance

Ensure rubber plugs are always secured when the receiver/collar is in use. After each session, inspect the unit for missing parts or casing damage. Broken casing may affect the waterproof guarantee. Rinse the receiver/collar after each session to clean dirt or debris.

Storage maintenance

The unit should be fully charged before extended storage. During storage, charge the unit monthly and once before first use. When traveling, store units in room or slightly warmer temperatures. Do not transport the unit in extreme climates.

Troubleshooting Guide

1. My dog is not reacting to the receiver/collar.

• Ensure the receiver/collar is turned on by placing the two red dots together.
• Ensure the collar strap is tight enough for both contact points to touch the dog's skin.
• If contact points are too short for your dog's thick or long coat, order longer contact points by calling 1-888-811-9111. If already using longer points, trim hair on the dog's neck so both contact points touch the skin.
• The intensity level may be too low. Increase stimulation until the dog responds (e.g., neck movement, head shaking, looking over shoulder). Responses can be subtle, so pay attention.

2. The LED indicator light comes on, but I do not feel any stimulation.

• Your tolerance may be higher than your dog's. Try the unit on your fingertips where sensitivity is higher, and/or increase stimulation. Ensure both contact points touch both fingertips.
• The battery may be low; check the LED light for battery life.
• If fully charged and issues persist, the unit may need service. Contact Customer Service at info@iqpetcollar.com or 1-888-811-9111.

3. The handheld transmitter has no range, or stimulation is less when the dog is farther away.

• Check if your fingers are touching the antenna, as this can substantially decrease range.
• The indicated range (on the unit's box) is for flat terrain (line of sight). Heavy brush, trees, hills, or moisture will affect range. For best range, hold the handheld transmitter vertically above your head, and/or move to higher ground.
• Electrical conductors (cars, chain-link dog runs, metal buildings, radio towers) will affect range. Operate away from these structures for best results.

4. My units are not holding a charge.

• The charging pin may be damaged. A metal pin inside the charging port should be straight and firm. If it's wobbling, broken, or missing, send the unit to the Repair Dept.
• The charging port must be clean. Clean dirt with a cotton swab and rubbing alcohol. If the dog was in salt-water, rinse the receiver/collar and charging port with clean water.
• For iQ Pet units over two years old, batteries may need replacement. You can replace them by contacting iQ Pet. Damages from improper battery installation are not covered under warranty. iQ Pet recommends sending the unit for inspection.

5. My dog has skin irritation.

• This may be due to the contact points. If your dog shows signs of skin irritation, consult a veterinarian. Once the skin returns to normal, continue using the receiver/collar and check your dog's neck each time.

Warranty and Repair Information

1-Year Comprehensive Warranty

iQ Pet provides a 1-YEAR WARRANTY for all products in the iQ Pet Series, starting from the purchase date. The first year covers Parts, Labor, and Accessories. After the first year, the customer is responsible for Parts, Accessories, Labor fees (variable based on work extent), and Shipping fees.

To Qualify for the iQ Pet Warranty

All products must be registered and/or have proof of purchase to initiate warranty repair. Register your iQ Pet product at www.iqpetcollar.com by clicking the warranty registration link and filling out the information. Registration must be completed within 30 days of purchase. If no computer access, call toll-free 1-888-811-9111 for assistance. If unable to register within 30 days, iQ Pet will accept products for repair with proof of purchase. Keeping the original receipt is strongly recommended. If no registration or proof of purchase is available, iQ Pet will estimate the unit's age by serial number, which may differ from the actual purchase date.

Not Covered Under Warranty

• iQ Pet DOES NOT offer warranty for secondhand or resold products.
• iQ Pet DOES NOT replace defective units or provide refunds for products purchased from them after 30 days from purchase date.
• iQ Pet DOES NOT cover shipping costs outside the Continental United States.
• Replacement and refund issues for units purchased less than 30 days from an authorized dealer must be addressed directly with the dealer. For products purchased from an authorized dealer after 30 days, send units to iQ Pet for service and repair.
• iQ Pet DOES NOT cover repair and replacement costs due to misuse by owner or dog, improper maintenance, and/or lost units.
• Water damage on Water Resistant Handheld Transmitters is not covered.
• All replacement costs for handheld transmitter or receiver/collar are the owner's responsibility.
• Warranty is void if the unit has been altered or damaged by an unauthorized person attempting repair.
• Removal of serial numbers voids the warranty.
• iQ Pet reserves the right to retain and discard damaged parts or accessories upon replacement and repair.

Procedure for Repair Work

If the unit malfunctions, refer to the "Troubleshooting Guide" in the Owner's Manual and call customer service at 1-888-811-9111 for technical support before sending it to iQ Pet for service.

The customer is responsible for shipping costs for warranty products back to iQ Pet. iQ Pet is not responsible for units damaged or lost in transit, or for loss of training time or inconvenience during repair. iQ Pet does not provide loaner units or compensation during repair. A copy of the sales receipt showing the purchase date may be required before warranty work.

Include a brief explanation of the problem, your name, address, city/state/zip code, daytime phone number, evening phone number, and email address. Alternatively, visit www.iqpetcollar.com for a service request form. If repair costs are not covered, iQ Pet will call for payment information and authorization. For questions, call toll-free 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacific Standard Time, or email repair@iqpetcollar.com.

Send repair units to: