Product Safety and Health Statements
Proper e-collar use
iQ Pet e-collars are intended solely for dog behavior modification. They are NOT intended for human use or use on other animals. iQ Pet and Dogtra Company do not assume liability for improper use.
Aggressive dogs
iQ Pet highly recommends consulting a dog training professional when using an e-collar to correct aggressive dogs.
Interference with other electronic devices
iQ Pet's technology filtering system minimizes interference with other electronic devices (e.g., garage door openers, mobile phones). The digital microprocessor offers thousands of unique codes to eliminate frequency match-up with other iQ Pet e-collars. iQ Pet recommends consulting your physician if you use the e-collar with medical devices.
Inadvertent activation
If the constant button is held down for 12 seconds or more, the unit will automatically shut down. It reactivates when the button is released and pressed again.
Proper fit
A loose fit allows the receiver/collar to move, causing skin irritation from contact points. If too loose, contact points may not make proper contact, leading to inconsistent stimulation. The receiver/collar should be fitted so that the surgical stainless steel contact points press firmly against the dog's skin. You should be able to fit one or two fingers snugly between the contact points and your dog's skin. The receiver/collar should not move on the dog. The best location for the receiver/collar box is either side of the dog's windpipe. If too tight, dogs may have difficulty breathing.
Duration your dog can wear the unit
Leaving the receiver/collar in the same location for an extended period can cause skin irritation. For long periods, occasionally reposition the receiver/collar. Check for skin irritation each time you use the unit. Consult a veterinarian if your dog shows signs of skin irritation.
Reaction to the stimulation
Every dog has a different tolerance and reaction. Observe your dog's reaction to find the right stimulation level. The level may vary depending on the situation and distractions. A distracted dog will require a higher level of stimulation.
Training Methods
E-collars can be used with many different methods. If you have concerns about iQ Pet's training methods, consult a dog training professional.
At a Glance
Included in Package
- Handheld Transmitter (depicted as a remote with buttons and an antenna)
- Receiver/Collar (depicted as a collar with a receiver unit)
- Battery Charger (depicted as a power adapter)
- Splitter Cable (depicted as a Y-shaped charging cable)
- Owner's Manual
Optional Accessories
- Field Auto Charger: Designed for use with a 5-volt cigarette lighter in your car.
- European Charger: Designed for use with 230V AC electrical outlets in Europe.
To purchase optional accessories, visit www.iqpetcollar.com or call customer service at 1-888-811-9111.
Main Features of the iQ Plus
- Waterproof receiver/collar: Symbol of a collar with water drops.
- Water-resistant handheld transmitter: Symbol of a remote with water drops.
- 400-yard range: Symbol indicating 400 yards.
- 100 stimulation levels: Symbol indicating 0-100 levels.
- Expandable to a two-dog system: Symbol of two dogs.
- NCP (Nick/Constant/Pager): Symbol with 'NCP'.
- M (Low/medium stimulation): Symbol with 'M'.
- For dogs as small as 10 lbs: Symbol indicating 10 lbs.
- 2-hour quick charge: Symbol indicating 2 hours.
- Reduced size receiver/collar: Symbol of a smaller receiver.
Overview
Handheld Transmitter Components
- Antenna: Extends from the top.
- 1-Dog/2-Dog Selector Switch: Located to the left of the stimulation intensity dial.
- Stimulation intensity dial: Rotary dial with numbers.
- Nick button: 'N' button.
- Constant button: 'C' button.
- Pager button: 'P' button.
- LED indicator: Light on the front.
- On/off activation magnet (red dot): Located on the back.
- Battery charging receptacle / rubber plug: Located at the bottom.
Receiver/Collar Components
- Contact points: Two metal points on the receiver.
- Receiver/Collar strap: The collar material.
- LED indicator: Light on the receiver.
- Battery charging receptacle / rubber plug: Located on the receiver.
- On/off magnetic switch (red dot): Located on the receiver.
Understanding your training system
1. How to turn on/off the unit
To activate the receiver/collar, place the red dot on the back of the handheld transmitter to the red dot on the receiver/collar. Hold the two red dots together until the LED light on the receiver/collar comes on.
To deactivate the unit, repeat the same procedure, holding the two red dots together momentarily. The LED light will turn red briefly, indicating the receiver/collar is shut off.
The handheld transmitter does not have an on/off switch; it activates only when buttons are pressed.
2. How the buttons work
There are three buttons on the front of the handheld transmitter:
- N - Nick button: Provides a single rapid pulse of electrical stimulation.
- C - Constant button: Provides constant stimulation as long as the button is pushed, for up to 12 seconds. The unit has an automatic shut-off if the button is pressed for more than 12 seconds.
- P - Pager button: Provides a non-stimulating vibration.
1-Dog/2-Dog Selector Switch
The 1-Dog/2-Dog switch is to the left of the Rheostat Intensity Dial.
- I - 1-Dog: Slide the switch to the left underneath "I", and press any button to operate the 1st Receiver/Collar.
- II - 2-Dog: Slide the switch to the right underneath "II", and press any button to operate the 2nd Receiver/Collar.
3. How to fit the receiver/collar on the dog
The receiver/collar should be fitted so that the surgical stainless steel contact points press firmly against the dog's skin. When properly fitted, you should be able to fit a finger or two snugly in between the contact points and your dog's skin. When properly fitted, the receiver/collar should not move on the dog. The best location for the receiver/collar box is either side of the dog's windpipe.
A loose fit can allow the receiver/collar to move around on the dog's neck. When this happens, the contact points may rub the skin and cause irritation. If the receiver/collar is too tight, the dogs may have difficulty breathing.
4. Finding the right stimulation level for my dog
Stimulation level is controlled by the stimulation intensity dial: (0) is the lowest level and (100) is the highest level. Adjustment depends on your dog's temperament and threshold. Always start at the lowest level and work your way up. An appropriate level is when the dog responds with a mild negative reaction, such as jerking/tensing of the neck muscles. When the dog's attitude changes, especially during times of increased excitement or distraction, you may need to adjust the intensity level upwards.
5. To maximize the distance
The iQ Plus has a 400-yard range. Depending on how you hold your handheld transmitter, the range may vary. Hold the handheld transmitter away from your body to get the greatest range. For maximum signal strength, keep your unit properly charged.
* Avoid touching the antenna as the range may substantially decrease.
Visual representation of range: A person holding the transmitter vertically above their head (Maximum Range), a person holding it at chest level (Typical Range), and a person holding it close to their body (Minimum Range).
6. Checking the status using the LED indicator
When the receiver/collar is on and ready to operate, the LED flashes every 4 seconds. The LED will glow steadily on both handheld transmitter and receiver/collar while any buttons are pressed.
The LED color indicates battery life level:
- Green = full charge
- Amber = medium
- Red = needs charge
If you continue to operate the unit when the LED is red (needs charge), it will shut down.
7. Charging the battery
- Remove the rubber plug temporarily and plug in the charger.
- Plug the adapter's power plug into a standard AC wall outlet. The LED will glow red.
- When charging is finished, the LED will glow green. Unplug the adapter's power plug from the AC wall outlet and disconnect the charger from the unit.
- Place the rubber plug back in the battery charging receptacle.
* The receiver/collar is still fully waterproof even if the rubber plug is not closed, but place the rubber plug in the battery charging receptacle to make sure dirt does not get inside.
Warning
- Fully charge the unit before using it for the first time.
- Do not charge the batteries near any flammable substances.
- Fully charge the batteries if the unit is to be stored without use for a period of one month or more.
- Always use iQ Pet approved chargers. If improper chargers are used, the LED will flash in amber or may not light up at all.
8. Code Setting
1-Dog code setting
- Start with the receiver/collar turned off and the Rheostat intensity dial level on the handheld transmitter set to "0". On the handheld transmitter, slide the dog selector switch left to align with "I".
- Place the red dot on the back of the handheld transmitter to the red dot on the receiver/collar. Hold the two red dots together for 5 seconds. Release them when the green LED blinks rapidly on the receiver/collar.
- With the handheld transmitter, press the Nick and Constant buttons simultaneously. The code setting has been successfully done if the receiver/collar vibrates when the pager button is pressed on the handheld transmitter.
2-Dog code setting
- Start with the receiver/collar turned off and the Rheostat intensity dial level on the handheld transmitter set to “0”. On the handheld transmitter, slide the dog selector switch right to align with "II".
- Place the red dot on the back of the handheld transmitter to the red dot on the receiver/collar. Hold the two red dots together for 5 seconds. Release them when the green LED blinks rapidly on the receiver/collar.
- With the handheld transmitter, press the Nick and Constant buttons simultaneously. The code setting has been successfully done if the receiver/collar vibrates when the pager button is pressed on the handheld transmitter.
General Training Tips
Getting started with your iQ Plus
Your dog must know basic obedience commands before beginning training with the iQ Plus. A dog learns by being shown a command, followed by repetition. As the dog becomes proficient, introduce distractions and different locations. Use positive and negative reinforcement for a well-mannered dog.
Obedience training on the leash
Your dog must fully understand obedience commands (sit, stay, here, heel, kennel) before using the e-collar for reinforcement. A leash attached to a standard collar is used to "teach" basic commands. A tug on the leash/collar reinforces the command. When the dog complies, use positive reinforcement/praise. Once the dog understands these commands, the e-collar can reinforce them.
Beginning electric collar training
Once your dog understands obedience commands on the leash, begin electric collar training. Continue obedience drills with the dog wearing the electric collar. Light stimulation (nick or constant) is applied as a command is given, and removed when the dog complies. Through repetition, a dog learns to turn off stimulation by performing the command. E-collar training is a form of negative reinforcement, similar to leash and standard collar training. When the dog complies, use praise/positive reinforcement. The final step is the avoidance phase, where the dog learns to avoid stimulation by performing commands. After these procedures, the electric collar is used as a reminder when the dog does not comply. Keep initial training sessions short and positive, especially for young dogs with short attention spans.
How much stimulation to use
Always start with low levels of stimulation and work your way up depending on your dog's disposition and the given situation. Using only enough stimulation to get your point across creates a more controllable and less stressful environment for the dog.
For more training information, visit www.iqpetcollar.com.
Maintenance
Basic maintenance
Ensure rubber plugs are always secured when the receiver/collar is in use. After each session, inspect your unit for missing parts or casing damage. Broken casing on the receiver/collar may affect the waterproof guarantee. Rinse the receiver/collar after each session and clean off any dirt or debris.
Storage maintenance
Your unit should be fully charged before extended storage. During storage, the unit should be charged every one month, and once before the first use. When traveling, store units in room or slightly warmer temperatures. Do not transport the unit exposed to extreme climates.
Troubleshooting Guide
If you suspect your unit is malfunctioning, refer to this guide before sending it for service. For questions or concerns, direct inquiries to info@iqpetcollar.com or call 1-888-811-9111.
1. My dog is not reacting to the receiver/collar.
- Make sure the receiver/collar is turned on by placing the two red dots together.
- Ensure the collar strap is tight enough so both contact points touch the dog's skin.
- The contact points may be too short for your dog's thick or long coat. To order longer contact points, call 1-888-811-9111. If you are already using longer contact points, you might need to trim the hair on the dog's neck.
- The intensity level may be too low. Increase stimulation until the dog responds (e.g., neck movement, head shaking, looking over shoulder). Responses can be subtle.
2. The LED indicator light comes on, but I do not feel any stimulation.
- Your tolerance may be higher than your dog's. Try the unit on your fingertips where sensitivity is higher and/or increase the stimulation level. Ensure both contact points are touching both fingertips.
- The battery may be low; check the LED light for battery life.
- If you have a full charge and have done all of the above, your unit may need service. Contact Customer Service at info@iqpetcollar.com or 1-888-811-9111.
3. The handheld transmitter has no range, or stimulation is less when the dog is farther away.
- Check to see if your fingers are touching the antenna as the range may substantially decrease.
- The range indicated on the unit's box is for flat terrain (line of sight). Heavy brush, trees, hills, or moisture will affect the range. For best range, hold the handheld transmitter vertically above your head, and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as cars, chain-link dog runs, metal buildings, and radio towers. For best results, operate away from these structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside the charging port should stand straight up and firm in the center. If the pin is wobbling, broken, or missing, send the unit to the Repair Dept. The charging port must be clean prior to charging; clean dirt with a cotton swab and rubbing alcohol. If the dog is in salt-water, rinse the receiver/collar and charging port with clean water.
- For iQ Pet units over two years old, batteries may need replacement. You can replace them by contacting iQ Pet. Damages incurred due to improper battery installation are not covered under warranty. iQ Pet strongly recommends sending the unit for inspection.
5. My dog has skin irritation.
- This may be due to the contact points. If your dog exhibits signs of skin irritation, consult a veterinarian. Once the dog's skin returns to normal, continue to use the receiver/collar and check your dog's neck each time you use the unit.
WARRANTY AND REPAIR INFORMATION
1-Year Comprehensive Warranty
iQ Pet provides the original purchaser with a 1-YEAR WARRANTY for all products in the iQ Pet Series. The warranty begins from the date of purchase. For the first year, coverage is for Parts, Labor, and Accessories. After the first year, the cost of Parts, Accessories, Labor fees, and Shipping fees incurred are the customer's responsibility. Labor fees are variable depending on the extent of the work required.
To Qualify for the iQ Pet Warranty
All products must be registered and/or a proof of purchase is required to initiate repair work under warranty. To register your iQ Pet product, log onto www.iqpetcollar.com, click on the warranty registration link, and fill out the required information. Registration must be completed within 30 days of purchase. If you do not have access to a computer, call the toll-free number at 1-888-811-9111, and a customer service representative will register the product for you. If you were unable to register your product within 30 days of purchase, all products for repair will be accepted with a proof of purchase. Keeping the original receipt is strongly recommended. If your product is not registered and a proof of purchase is not available, iQ Pet will estimate the age of the unit by the serial number. Serial number estimates can differ from the actual purchase date. A serial number estimate is the only method of determining an approximate date of purchase without product registration or a proof of purchase.
Not Covered Under Warranty
- iQ Pet DOES NOT offer warranty for products bought secondhand or as resold products.
- iQ Pet DOES NOT replace defective units or provide refunds for products purchased from them after 30 days from the date of purchase.
- iQ Pet DOES NOT cover the cost of shipping outside of the Continental United States.
- Issues of replacement and refunds on units purchased less than 30 days from an authorized dealer must be addressed to the dealer directly. If products purchased from an authorized dealer are after 30 days from purchase, send units to iQ Pet for service and repair.
- iQ Pet DOES NOT cover the cost of repairs and replacements due to misuse by the owner or dog, improper maintenance, and/or lost units.
- Water damage on Water Resistant Handheld Transmitters will not be covered.
- All replacement costs for either the handheld transmitter or receiver/collar are the owner's responsibility.
- The warranty is void if the unit has been altered or an unauthorized person has damaged the unit while attempting repair work.
- The removal of serial numbers from any iQ Pet products will void the warranty.
- iQ Pet reserves the right to retain and discard any parts or accessories found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, refer to the “Trouble Shooting Guide” in the Owner's Manual and call customer service at 1-888-811-9111 for technical support before sending it to iQ Pet for Service.
The cost of shipping products under warranty back to iQ Pet is the customer's responsibility. iQ Pet is not responsible for units damaged or lost in transition to iQ Pet. iQ Pet is not responsible for loss of training time or inconvenience while the unit is in for repair work. iQ Pet does not provide loaner units or any form of compensation during the repair period. A copy of the sales receipt showing the purchase date may be required before warranty work is initiated.
Please include a brief explanation outlining the problem and include your name, address, city/state/zip code, daytime phone number, evening phone number, and email address. Or visit www.iqpetcollar.com for a service request form. If repair costs are not covered under warranty, iQ Pet will call you for payment information and authorization. For questions concerning iQ Pet products, call toll-free at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacific Standard Time, or email repair@iqpetcollar.com for specific repair inquiries.
Send repair units to:
iQ Pet / Repairs
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
