iQ Plus+ Owner's Manual

Product Safety and Health Statements

Proper e-collar use

iQ Pet e-collars are intended solely for behavior modification of dogs. They are NOT intended for human use or use on other animals. iQ Pet and Dogtra Company do not assume liability for improper use of an iQ Pet e-collar.

Aggressive dogs

iQ Pet highly recommends consulting a dog training professional when using an e-collar to correct dogs that are aggressive towards other dogs or people.

Interference with other electronic devices

iQ Pet's industry-leading technology filtering system ensures minimal interference with other electronic devices (e.g., garage door openers, mobile phones). The digital microprocessor offers thousands of unique codes to eliminate frequency match-up with other iQ Pet e-collars.

iQ Pet recommends consulting a physician if a user has any type of medical devices and plans to use the e-collar.

Inadvertent activation

If the constant button is held down for 12 seconds or more, the unit will automatically shut down. It reactivates when the button is released and depressed again.

Proper fit

A loose fit can allow the receiver/collar to move around on the dog's neck, causing irritation from contact points rubbing the skin. If the unit is too loose, contact points may not make proper contact, and the dog will not receive consistent stimulation.

Duration your dog can wear the unit

Leaving the receiver/collar in the same location on the dog's neck for an extended period can cause skin irritation. If the dog wears the e-collar for long periods, occasionally reposition the receiver/collar so contact points move to a different location. Check for skin irritation each time the unit is used. If your dog exhibits signs of skin irritation, consult a veterinarian.

Reaction to the stimulation

Every dog has a different tolerance and reaction to stimulation. Observe your dog's reaction to find the right stimulation level. The level may vary depending on the situation and distractions. A distracted dog (e.g., chasing another dog, squirrel) will typically require a higher level of stimulation compared to when there is no distraction.

Training Methods

E-collars can be used with many different methods. If there are concerns about the training methods provided by iQ Pet, consult a dog training professional.

At a Glance

Included in Package

• Handheld Transmitter (a black, ergonomic device with buttons and a dial)
• Receiver/Collar (a black collar strap with an attached receiver unit)
• Battery Charger (an AC adapter with a charging cable)
• Splitter Cable (a cable that allows charging of both transmitter and receiver simultaneously)
• Owner's Manual (a printed guide)

Optional Accessories

• Field Auto Charger: Designed for use with a 5-volt cigarette lighter in a car.
• European Charger: Designed for use with 230V AC electrical outlets in Europe.

To purchase optional accessories, visit www.iqpet.com or call customer service at 1-888-811-9111.

Main Features of the iQ Plus

• Waterproof receiver/collar: The receiver unit and collar are designed to be waterproof.
• Water-resistant handheld transmitter: The handheld remote is resistant to water.
• 400-yard range: The system operates effectively up to 400 yards.
• 100 stimulation levels: Offers a wide range of stimulation intensity from 0 to 100.
• Nick/constant/pager: Provides three types of correction: Nick (quick pulse), Constant (continuous stimulation up to 12 seconds), and Pager (non-stimulating vibration).
• Low/medium stimulation: Offers stimulation levels suitable for various dog temperaments.
• For dogs as small as 10 lbs: Suitable for smaller dog breeds.
• 2-hour quick charge: Batteries can be fully charged in approximately two hours.
• Expandable to a two-dog system: The system can be expanded to train two dogs with a single transmitter.
• Reduced size receiver/collar: Features a compact receiver unit and collar.

Overview

Handheld Transmitter Components

• 1-Dog/2-Dog Selector Switch: A switch to select between controlling one or two dogs.
• Nick button (N): Delivers a single, rapid pulse of electrical stimulation.
• Constant button (C): Delivers continuous stimulation as long as pressed, up to 12 seconds.
• Pager button (P): Delivers a non-stimulating vibration.
• Antenna: For signal transmission.
• Stimulation intensity dial: A rotary dial to adjust stimulation levels from 0 to 100.
• LED indicator: Displays unit status and battery life.
• On/off activation magnet (red dot): Used to activate/deactivate the receiver/collar.
• Battery charging receptacle/rubber plug: Port for charging the transmitter battery, protected by a rubber plug.

Receiver/Collar Components

• Receiver/Collar strap: The adjustable strap that holds the receiver unit on the dog's neck.
• LED indicator: Displays unit status and battery life.
• Battery charging receptacle/rubber plug: Port for charging the receiver battery, protected by a rubber plug.
• On/off magnetic switch (red dot): Used to activate/deactivate the receiver/collar.

Understanding your training system

1. How to turn on/off the unit

To activate the receiver/collar, place the red dot on the back of the handheld transmitter onto the red dot on the receiver/collar. Hold the two red dots together momentarily until the LED light on the receiver/collar comes on.

To deactivate the unit, repeat the same procedure, holding the two red dots together momentarily. The LED light will turn red briefly, indicating the receiver/collar is now shut off.

The handheld transmitter does not have an on/off switch; it activates only when buttons are pressed.

2. How the buttons work

There are three buttons on the front of the handheld transmitter:

• N - Nick button: Delivers a single rapid pulse of electrical stimulation.
• C - Constant button: Delivers constant stimulation as long as the button is pushed, for up to 12 seconds. The unit has an automatic shut-off if the button is depressed for more than 12 seconds.
• P - Pager button: Delivers a non-stimulating vibration.

1-Dog/2-Dog Selector Switch: This switch is located to the left of the Rheostat Intensity Dial.

• I - 1-Dog: Slide the switch to the left underneath "I", and press any of the buttons to operate the 1st Receiver/Collar.
• II - 2-Dog: Slide the switch to the right underneath "II", and press any of the buttons to operate the 2nd Receiver/Collar.

3. How to fit the receiver/collar on the dog

The receiver/collar should be fitted so that the surgical stainless steel contact points press firmly against the dog's skin. When properly fitted, a user should be able to fit one or two fingers snugly between the contact points and the dog's skin. When properly fitted, the receiver/collar should not move on the dog. The best location for the receiver/collar box is either side of the dog's windpipe.

A loose fit can allow the receiver/collar to move around on the dog's neck, causing the contact points to rub the skin and cause irritation. If the receiver/collar is too tight, the dog may have difficulty breathing.

4. Finding the right stimulation level for my dog

Stimulation level is controlled by the stimulation intensity dial: "0" being the lowest level and "100" being the highest level. Setting adjustment depends on the dog's temperament and threshold for stimulation. Always start at the lowest level and gradually increase. An appropriate level is when the dog responds to the stimulation with a mild negative reaction, such as jerking or tensing of the neck muscles. When the dog's attitude changes, especially during times of increased excitement or distraction, the intensity level may need to be adjusted upwards.

5. To maximize the distance

The iQ Plus has a 400-yard range. The range may vary depending on how the handheld transmitter is held. Hold the handheld transmitter away from the body to get the greatest range. For maximum signal strength, keep the unit properly charged. Avoid touching the antenna as the range may substantially decrease.

Visual representation of holding positions for range: A person holding the transmitter high above their head (Maximum Range), a person holding the transmitter at chest level (Typical Range), and a person holding the transmitter low by their side (Minimum Range).

6. Checking the status using the LED indicator

When the receiver/collar is on and ready to operate, the LED flashes every 4 seconds. The LED will glow steadily on both the handheld transmitter and receiver/collar while any buttons are pressed.

The LED color indicates battery life level:

• Green: Full charge
• Amber: Medium charge
• Red: Needs charge

If the unit continues to operate when the LED is red (needs charge), it will eventually shut down.

7. Charging the battery

1. Remove the rubber plug temporarily and plug in the charger.
2. Plug the adapter's power plug into a standard AC wall outlet. The LED will glow red.
3. When charging is finished, the LED will glow green. Unplug the adapter's power plug from the AC wall outlet and disconnect the charger from the unit.
4. Place the rubber plug back in the battery charging receptacle.

The receiver/collar remains fully waterproof even if the rubber plug is not closed, but it is recommended to place the rubber plug in the battery charging receptacle to prevent dirt from getting inside.

8. Code Setting

1-Dog code setting

1. Start with the receiver/collar turned off and the Rheostat intensity dial level on the handheld transmitter set to "0". On the handheld transmitter, slide the dog selector switch left to align with "I".
2. Place the red dot on the back of the handheld transmitter onto the red dot on the receiver/collar. Hold the two red dots together for 5 seconds. Release them when the green LED blinks rapidly on the receiver/collar.
3. With the handheld transmitter, press the Nick and Constant buttons simultaneously. The code setting has been successfully done if the receiver/collar vibrates when the pager button is pressed on the handheld transmitter.

2-Dog code setting

1. Start with the receiver/collar turned off and the Rheostat intensity dial level on the handheld transmitter set to "0". On the handheld transmitter, slide the dog selector switch right to align with "II".
2. Place the red dot on the back of the handheld transmitter onto the red dot on the receiver/collar. Hold the two red dots together for 5 seconds. Release them when the green LED blinks rapidly on the receiver/collar.
3. With the handheld transmitter, press the Nick and Constant buttons simultaneously. The code setting has been successfully done if the receiver/collar vibrates when the pager button is pressed on the handheld transmitter.

General Training Tips

Getting started with your iQ Plus

The dog must know some very basic obedience commands before beginning training with the iQ Plus. A dog learns by first being shown a command, followed by lots of repetition over an extended period. As the dog becomes proficient at these commands, the trainer can introduce distractions and different locations to strengthen them. Incorporate the correct amount of positive and negative reinforcement to achieve a well-mannered dog.

Obedience training on the leash

The dog must fully understand obedience commands (sit, stay, here, heel, and kennel) before using the e-collar for reinforcement. A leash attached to a standard collar is used to "teach" the dog basic obedience commands. A tug on the leash/collar reinforces the command. When the dog complies, use positive reinforcement/praise. Once the dog understands these commands, the e-collar can be used for reinforcement.

Beginning electric collar training

Once the dog understands obedience commands on the leash, electric collar training can begin. With the dog on the leash and wearing the electric collar, continue with obedience drills. Light stimulation (nick or constant) is applied as a command is given, and the stimulation is removed as the dog complies. Through repetition, a dog learns to turn off the light stimulation by performing the command. E-collar training is a form of negative reinforcement, similar to leash and standard collar training. When the dog complies with the command, praise/positive reinforcement is used. The final step is the avoidance phase, where the dog learns to avoid stimulation altogether by performing commands. When these training procedures are complete, the electric collar serves as a reminder when the dog does not comply with commands at home or in the field. Keep initial training sessions short and positive, as dogs, especially young ones, have short attention spans.

How much stimulation to use

Always start with low levels of stimulation and gradually increase, depending on the dog's disposition and the situation. Using only enough stimulation to convey the message creates a more controllable environment and reduces stress for the dog. Animals (and humans) perform better in less stressful environments.

For more training information, visit www.iqpet.com.

Maintenance

Basic maintenance

Ensure the rubber plugs are always secured when the receiver/collar is in use. After each session, carefully inspect the unit for any missing parts or casing damage. Broken casing on the receiver/collar may affect the waterproof guarantee. Rinse the receiver/collar after each session and clean off any dirt or debris.

Storage maintenance

The unit should be fully charged before extended storage. During storage, the unit should be charged monthly and once before the first use. When traveling, store units in room or slightly warmer temperatures. Do not transport the unit exposed to extreme climates.

Troubleshooting

If a unit is suspected of malfunctioning, refer to the "Troubleshooting Guide" before sending it for service. For questions or concerns, inquiries can be directed to info@iqpet.com or by calling 1-888-811-9111.

Troubleshooting Guide

1. My dog is not reacting to the receiver/collar.

• Ensure the receiver/collar is turned on. Place the two red dots together to activate it.
• Ensure the collar strap is tight enough so both contact points touch the dog's skin.
• The contact points may be too short for the dog's thick or long coat. To order longer contact points, call 1-888-811-9111. If longer contact points are already in use, it may be necessary to trim the hair on the dog's neck so both contact points touch the skin.
• The intensity level may be too low for the dog. Gradually increase the stimulation until the dog responds, usually with neck movement, head shaking, or looking over its shoulder. (Response may be very subtle, so pay attention.)

2. The LED indicator light comes on, but I do not feel any stimulation.

• The user's tolerance may be higher than the dog's. Try the unit on fingertips where sensitivity is higher, and/or increase the stimulation level. Ensure both contact points are touching both fingertips.
• The battery may be low; check the LED light for battery life.
• If the unit has a full charge and all the above steps have been followed, it may need servicing. Contact Customer Service at info@iqpet.com or 1-888-811-9111.

3. The handheld transmitter has no range, or stimulation is less when the dog is farther away.

• Check if fingers are touching the antenna, as this can substantially decrease range.
• The range indicated on the unit's box is for flat terrain (line of sight). Heavy brush, trees, hills, or moisture will affect the unit's range. For best range, hold the handheld transmitter vertically above the head, and/or try moving to higher ground.
• Any electrical conductors, such as cars, chain-link dog runs, metal buildings, and radio towers, will affect the range. For best results, operate away from these structures.

4. My units are not holding a charge.

• The charging pin may be damaged. A metal pin inside the charging port should stand straight up and firm in the center. If the pin is wobbling, broken, or missing, the unit will need to be sent to the Repair Dept. The charging port must be clean prior to charging; clean dirt with a cotton swab and rubbing alcohol. If the dog is in salt-water, rinse the receiver/collar and charging port with clean water.
• For iQ Pet units over two years old from the purchase date, the batteries may need to be replaced. Users can replace them by contacting iQ Pet. Damages incurred due to improper battery installation are not covered under warranty. iQ Pet strongly recommends sending the unit for inspection.

5. My dog has skin irritation.

• This may be due to the contact points. If the dog exhibits signs of skin irritation, consult a veterinarian. Once the dog's skin returns to normal condition, continue to use the receiver/collar and check the dog's neck each time the unit is used.

Warranty and Repair Information

1-Year Comprehensive Warranty

iQ Pet provides the original purchaser with a 1-YEAR WARRANTY for all products in the iQ Pet Series, starting from the date of purchase. For the first year, coverage includes Parts, Labor, and Accessories. After the first year, the cost of Parts, Accessories, Labor fees, and Shipping fees are the customer's responsibility. Labor fees vary depending on the extent of work required.

To Qualify for the iQ Pet Warranty

All products must be registered and/or a proof of purchase is required to initiate repair work under warranty. To register an iQ Pet product, log onto www.iqpet.com, click on the warranty registration link, and fill out the required information. Registration must be completed within 30 days of purchase. If computer access is unavailable, call the toll-free number at 1-888-811-9111, and a customer service representative will register the product. If product registration was not possible within 30 days of purchase, all products will be accepted for repair with a proof of purchase. Keeping the original receipt is strongly recommended. If the product is not registered and proof of purchase is unavailable at the time of service, iQ Pet will estimate the unit's age by the serial number. Serial number estimates may differ from the actual purchase date and are the only method for determining an approximate purchase date without product registration or proof of purchase.

Not Covered Under Warranty

• iQ Pet DOES NOT offer warranty for products bought secondhand or as resold products.
• iQ Pet DOES NOT replace defective units or provide refunds for products purchased from them after 30 days from the date of purchase.
• iQ Pet DOES NOT cover the cost of shipping outside of the Continental United States.
• Issues of replacement and refunds on units purchased less than 30 days from an authorized dealer must be addressed directly with the dealer. If products purchased from an authorized dealer are after 30 days from the purchase date, send the units to iQ Pet for service and repair.
• iQ Pet DOES NOT cover the cost of repairs and replacements due to misuse by the owner or dog, improper maintenance, and/or lost units.
• Water damage on Water Resistant Handheld Transmitters will not be covered. All replacement costs for either the handheld transmitter or receiver/collar are the owner's responsibility.
• The warranty is void if the unit has been altered or an unauthorized person has damaged the unit while attempting repair work.
• Removal of serial numbers from any iQ Pet products will void the warranty.
• iQ Pet reserves the right to retain and discard any parts or accessories found damaged upon replacement and repair.

Procedure for Repair Work

If the unit is malfunctioning, refer to the "Troubleshooting Guide" in the Owner's Manual and call customer service at 1-888-811-9111 for technical support before sending it to iQ Pet for Service.

The cost of shipping products under warranty back to iQ Pet is the customer's responsibility. iQ Pet is not responsible for units damaged or lost in transition to iQ Pet. iQ Pet is not responsible for loss of training time or inconvenience while the unit is in for repair work. iQ Pet does not provide loaner units or any form of compensation during the repair period.

A copy of the sales receipt showing the purchase date may be required before warranty work is initiated. Include a brief explanation outlining the problem, name, address, city/state/zip code, daytime phone number, evening phone number, and email address. Alternatively, visit www.iqpet.com for a service request form. If repair costs are not covered under warranty, iQ Pet will call for payment information and authorization. For questions concerning iQ Pet products, call toll-free at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacific Standard Time, or email repair@iqpet.com for specific repair inquiries.

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