TraceableLIVE Instructions

Download the TraceableLIVE app

Download the TraceableLIVE app via the App Store and Google Play.

Quick Navigation

• Add a Device: Page 3
• View Device Data: Page 4
• Edit Device Settings: Pages 6, 8
• Switch Unit Fahrenheit/Celsius: Page 9
• Remove/Inactivate a Device: Page 7
• Set High/Low Alarm: Page 6
• Edit Logging Interval: Page 6
• Add/Edit/Remove a Location: Pages 7-8
• Add/Edit/Remove a User: Page 8
• Change billing information: Page 10
• Generate a Data report: Pages 10-11
• TraceableGO Bluetooth®: Page 12

TraceableLIVE Subscription Plan

Choose from different subscription tiers to suit your needs.

*SMS Text notifications add $2+/month/device (credit card only). **Meets 21 CFR Part 11 North American Compliance and Annex 11 for Europe.

Prepaid Subscription Packages

Overview & Account Set Up

Main Screen Interface Overview (Mobile)

Describes the mobile interface, including the menu button and adding new devices.

Main Menu Description (Mobile Only)

1. Menu button: Accesses the main menu.
2. Add New Device: Accesses the device addition function (see Fig. 3 for mobile or Fig. 12 for web).

New Account Setup

1. Visit www.traceablelive.com and click the "New Account" button.
2. Enter required account information.
3. Click the "Register" button.
4. Create or log in to your account.

Symbols

• [WiFi Signal]: Percentage WiFi signal strength
• [Low Battery]: Low battery indicator
• [High Alarm]: High alarm indicator
• [Low Alarm]: Low alarm indicator
• [Alarm Acknowledged]: Alarm acknowledgment status
• [Lost Connectivity]: Indicates lost connectivity
• [Connectivity Restored]: Indicates connectivity restored
• [Damaged Probe]: Indicates a disconnected or damaged probe
• [Settings Changed]: Indicates settings have changed
• [Comment Added]: Indicates an event comment button is filled
• [Device Check]: Indicates a device check event

Add a Device (Mobile)

1. From the Devices page, tap the [+] icon to add a device.
2. Press the QR code icon.
3. Grant permission for the TraceableLIVE app to access your mobile device's camera.
4. Scan the QR code on the back of the unit using your mobile device's camera.
5. The app will automatically populate device information.
6. Tap "Add device".

User Information: Username, view active devices, view inactive devices, Bluetooth functions (TraceableGO), view locations, view users, monitoring reports, and app version information.

Logout: Tap to sign out of the app.

Device Management

Add a Device & View Device Data

Alarm Settings/Logging Interval

Configure alarm settings (low and high) and logging intervals for each channel. Altitude and time zone can also be set.

To Deactivate a Device: Navigate to devices, select device, tap Settings, tap Edit, tap Deactivate, and confirm. Deactivated devices move to the Inactive Device menu and are no longer charged if on a Basic or Premium subscription. They cannot post new data.

To Reactivate a Device: Tap Inactive Devices, select device, tap Settings, tap Activate. Reactivated devices are moved to the Device menu and will be charged if on a Basic or Premium subscription.

Viewing Device Data (Mobile)

Start by tapping a device from the list under the Devices menu. Select the channel to view. The interface shows device name, current readings (green for within alarm, red for alarm condition), probe status ([--°] indicates issue), time unit, graph, and WiFi signal strength.

Graph View

Displays device data readings over time. Users can select time periods (1 Day, 30 Day, 1 Year). The graph illustrates data trends.

Viewing Devices (Mobile)

Access via the menu icon, then tap Devices. Options include adding more devices, viewing device name (tap for details), serial number, channels, and current readings.

History View

Displays a chronological list of events, including settings changes, connection status (restored/lost), and device check events. Each event includes a timestamp and details. A gray clipboard icon indicates no comment has been added.

Comment Interface

Allows users to leave comments regarding alarm events, setting changes, or connectivity events. Includes event description, date/time, comment field, and comment history.

Summary Data View

Provides a summary of device data, including current readings, 24-hour and 30-day conditions, and maximum readings for each channel within these periods.

View Device Data - Web

Viewing Device Data (Web)

Access data via the web interface. Key elements include device name, data, history, summary, settings, WiFi signal strength, battery status, device serial number, channel readings, and graph data.

Web Interface Elements:

• Device Name: Name of the device.
• Data: Access detailed data views.
• History: View event history.
• Summary: View data summaries.
• Settings: View and edit device settings.
• WiFi Signal Strength: Indicates network connectivity.
• Battery Status: Shows remaining battery life.
• Device Serial Number: Unique identifier for the device.
• Channel Readings: Current readings for each sensor, color-coded for alarm status. A "--°" indicates a probe issue.
• Graph Unit of Time: Select time periods for data visualization.
• Graph Data: Visual representation of data trends over time.
• Links to Reports: Navigate to the reports section.
• Account Settings: Access user profile and account management.

To Add a Device to an Account (Web)

1. From the menu, click "Devices".
2. Click the [+] icon at the bottom of the page.
3. Review changes and click "Add Device".

Follow prompts for setting up the device.

Inactive Devices

View a list of inactive devices. Users can reactivate devices or download reports. Devices cannot be deleted but can be deactivated to stop charges.

Locations

Locations Menu

View, add, or edit locations associated with your account. Administrators can add new locations and update user preferences.

To Add a New Location (Admin Only): Select Locations, click [+], complete the form, and click "Add Location".

To Edit Location (Admin Only): Select Locations, choose a location, click "Edit", make changes, and click "Save".

Edit Device Settings/Admin & Users

To Remove Location (Admin Only)

Navigate to Locations, select the location to delete, click the [Delete Icon] icon, and confirm.

To Edit Device Settings

1. Click Devices in the main menu.
2. Select the device to edit.
3. Select the [Settings Icon], then "Edit".
4. Make your edits and select "Update".

User Management

Users (Web)

Manage users associated with your account by adding, viewing, editing, or deleting them via the User drop-down menu.

Account Details Menu Button (Web)

Use the Account Settings view to edit account information, including billing, service tier, and company name.

Account Settings

1. Account Settings
2. Account Users
3. Payment Information
4. Company Name
5. Subscription Type
6. Subscription Term
7. Add-Ons

Users (continued)

User Account Settings

View current settings for the account, including user list, payment information, and user preferences.

Account Users (Admin Only)

Admin users can filter users, view settings, manage users (edit preferences, permissions), remove users, and add new users.

Add Users

The "Add User" form includes fields for role, user information (name, email, phone), and alert preferences.

To Add a User (Admin Only): Select Menu, click Admin & Users, select [+], enter user settings, and click "Add".

To View User Profile: Select Menu, click Users, select a User.

To Edit a User: Select Menu, navigate to Users, select a user to edit, change information, and click "Save".

To Remove a User (Admin Only): Select Menu, navigate to Users, select user to delete, click [Delete Icon], and click "Delete".

To Switch Unit of Measure: Select Menu, navigate to Users, select user to edit, select unit of measure, and click "Save". Note: Switching units on mobile or web does not change the device's displayed unit.

Account User Menu

• Designated role
• User name
• User email
• User phone number
• Alerts (availability depends on service agreement)

Payment & Reports

Payment

To View Payment Info (Web/Admin Only): From the main screen, click Menu, then Account Details, then Payment. The last four digits of the CC, cardholder, and billing address are displayed.

To Change Payment Info (Web/Admin Only): Navigate to Account Details, click Payment, click Replace, and complete the form with new credit card information.

Generate Reports

Reports can be generated based on location, device, and date range. Users can select report format (PDF, CSV, Secured PDF, VFC) and report type. Reports can be emailed.

To Generate Report (Mobile): Access Reports from the Devices section or the main Reports menu, complete the form, and tap "Generate Report".

To Generate Report (Web): Navigate to Locations or Reports, select device/options, complete the form, and click "Send".

Monitoring Reports

Details on selecting report parameters such as location, device, date range, format, and recipient email addresses.

Sample Report

A sample report includes the serial number, requestor, report date, device name, data summary (channels, units, min/max, alarms), device data graph, alarm event history, and detailed device data.

Bluetooth Devices

Add a TraceableGO Device to TraceableLIVE Account

Set up your TraceableLIVE account at traceablelive.com, edit account settings to include TraceableGO, and download the TraceableLIVE mobile app.

Bluetooth Menu Options

Tap "BT Config and Upload" to add a TraceableGO Bluetooth device. Ensure Bluetooth is enabled on your mobile device. Double-tap the Start/Stop button on the TraceableGO device to enable its Bluetooth transmitter. Devices in range will appear under "In Range Devices". Tap on your device to download data or configure it.

See TraceableGO Instructions for More Information.

Warranty, Service, or Recalibration

For warranty, service, or recalibration, contact Traceable Products:

TRACEABLE PRODUCTS
12554 Old Galveston Rd. Suite B230 • Webster, Texas 77598 USA
Ph. 281 482-1714 • Fax 281 482-9448
E-mail: support@traceable.com • www.traceable.com

Traceable® Products is ISO 9001:2018 Quality-Certified by DNV and ISO/IEC 17025:2017 accredited as a Calibration Laboratory by A2LA.

©2022 Traceable® Products. 92-6500-20 Rev 7 022422