Shark Lift-Away Pro Steam Pocket Mop S3901W Owner's Guide
Important Safety Instructions
SAVE THESE INSTRUCTIONS
For Household Use Only
WARNING: TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY READ ALL INSTRUCTIONS BEFORE USING YOUR STEAM MOP.
DANGER OF SCALDING. Please use caution when using the steam mop. The steam emitted from the steam mop is very hot.
POLARIZED PLUG: This appliance has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to defeat this safety feature. [Diagram of a polarized plug]
- Use the system only for its intended use.
- DO NOT use outdoors.
- DO NOT leave the appliance unattended when plugged in. Always unplug the power cord from the electrical outlet when not in use and before servicing.
- DO NOT allow the appliance to be used by children. Close attention is necessary when used by or near children, pets or plants.
- Use only as described in this manual.
- Use only manufacturer's recommended accessories.
- DO NOT use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water. Return the appliance to EURO-PRO Operating LLC for examination and repair. Incorrect re-assembly or repair can cause a risk of electrical shock or injury to persons when the appliance is used.
- To protect against a risk of electric shock, DO NOT immerse the steam mop into water or any other liquids.
- DO NOT handle plug or steam mop with wet hands or operate appliance without shoes.
- DO NOT pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
- DO NOT unplug by pulling on power cord. To unplug, grasp the plug not the power cord. Do not use extension cords or outlets with inadequate current carrying capacity.
- DO NOT put any objects into openings. Do not use with any opening that is blocked.
- DO NOT put hands or feet under the steam mop. Unit gets very hot.
- In mop mode use ONLY on flat, horizontal surfaces. Do not use on walls, counters or windows.
- DO NOT use on leather, wax polished furniture or floors, synthetic fabrics, velvet or other delicate, steam sensitive materials.
- DO NOT add cleaning solutions, scented perfumes, oils or any other chemicals to the water used in this appliance as this may damage the unit or make it unsafe for use. If you live in a hard water area, we recommend using distilled water in your steam mop.
- When in use, NEVER turn the appliance over or on its side. NEVER DIRECT STEAM TOWARDS PEOPLE, ANIMALS OR PLANTS.
- NEVER LEAVE THE STEAM MOP IN ONE SPOT ON ANY SURFACE FOR ANY PERIOD OF TIME WHEN MICRO-FIBER PAD IS ATTACHED AS THIS WILL DAMAGE YOUR FLOORS.
- Carefully remove the micro-fiber cleaning pad immediately after you have unplugged and allowed the steam mop to cool.
- When cleaning the steam mop, unplug the power cord from the electrical outlet and clean with a dry or damp cloth. Do not pour water or use alcohol, benzene or paint thinner on the unit.
- Extreme caution should be exercised when using this appliance to clean stairs.
- Never use steam mop without micro-fiber cleaning pad attached.
- Keep your work area well lit.
- Store steam mop indoors in a cool, dry place.
- To avoid circuit overload, do not operate another appliance on the same socket (circuit) as the steam cleaner.
- If an extension cord is absolutely necessary, an extension cord rated a minimum of 15 ampere, 14 gage cord should be used. Cords rated for less amperage may overheat. Care should be taken to arrange cord so that it cannot be pulled or tripped over.
- Always unplug and allow the steam mop to cool before removing or changing mop heads.
WARNING: Your steam mop is designed to clean hard floor surfaces that will withstand high heat. Do not use on unsealed wood or unglazed ceramic floors. On surfaces that have been treated with wax or some no wax floors, the sheen may be removed by the heat and steam action. It is always recommended to test an isolated area of the surface to be cleaned before proceeding. We also recommend that you check the use and care instructions from the floor manufacturer.
Technical Specifications
- Voltage: 120V., 60Hz.
- Power: 1550 Watts
- Water Capacity: 300ml (10.14 oz.)
Getting Started
When assembling your steam mop, there may be a little water in or around the water tank. This is because all steam mops are tested 100% before purchase to ensure quality.
Parts Identification
Diagram shows various parts of the steam mop:
- a: Handheld Steamer
- b: Steam Mop Housing
- c: Mop Handle
- d: Accessory Hose
- e: Direct Steam Nozzle
- f: All-Purpose Mop Head
- g: Versa-Tile™ Mop Head
- h: Flat Scrubber Tool
- i: Filling Flask
- j: Carpet Glider
- k: 6mm x 54mm Large Screw*
- l: All Purpose Scrubbing Pad
- m: Concentrator nozzle
- n: Two-Sided Micro-Fiber Cleaning Pad (for All-Purpose Mop Head and Versa-Tile™ Mop Head)
- o: Quick Release Swivel Cord Wrap
- p: Cord Clips (not shown)
- q: Steam Unit Lock Button
- r: Steam Trigger
- s: Handheld Steamer Handle
- t: Water Tank Cap (not shown)
- u: ON/Standby Button
- v: Water Tank
- w: Mop Head Release Button
*A Phillips or flat head screwdriver can be used. Screwdriver not included.
Steam Mop Assembly
Step 1: Insert the Mop Handle end labeled "Front" into the Steam Mop Housing. Ensure it is inserted past the line printed on the pole. Secure the assembled handle and pole using the large screw and a Phillips or flat head screwdriver. [Diagram showing handle assembly]
Step 2: Use the lavender loop on the side of the micro-fiber cleaning pad to slide the mop head into the pad pocket. Secure the quick fasteners on the top of the pocket to lock in place. [Diagram showing pad attachment]
Step 3: Snap the mop head into the base to secure it. [Diagram showing mop head snapping into base]
Step 4: Turn the water tank cap counter-clockwise and remove it. Use the filling flask to pour water into the tank, but do not overfill. Replace the cap securely. [Diagram showing water tank filling]
Important Note: Do not use on unsealed wood or unglazed ceramic floors. On surfaces treated with wax or some no-wax floors, the sheen may be removed by heat and steam. Always test an isolated area first. Check floor manufacturer's instructions. For longevity, use distilled water.
Using Your Steam Mop
First Use: When using the mop for the first time, it may take longer than the usual 30 seconds to start steaming.
Preparation: Ensure the mop is unplugged when not in use. Never fill, attach the head, or change the pad while plugged in. Sweep or vacuum floors before cleaning.
Step 1: Unwrap the power cord by pulling and twisting the quick release cord holder. Plug into a 120-volt electrical outlet. [Diagram showing cord unwrapping and plugging in]
Step 2: The ON/STANDBY button will flash blue. If it does not turn on, refer to the troubleshooting section. [Diagram showing ON/STANDBY button]
Selecting Your Steam Setting
Press the ON/STANDBY button to cycle through settings:
- DUST Setting: Light steam for quick dusting and fast drying. The DUST indicator light illuminates. ?
- MOP Setting: Normal, everyday steam cleaning. The MOP indicator light illuminates. ?
- SCRUB Setting: For heavy cleaning, leaves floors damp. The SCRUB indicator light illuminates. ?
Refer to page 7 for detailed guidance on which setting to use for specific cleaning tasks.
Step 4: Clean floors with a forward and backward motion. [Diagram showing forward and backward cleaning motion]
Press the ON/STANDBY button until the light flashes to stop steam.
Note: In Mop Mode, avoid pressing the steam trigger on the Handheld Steamer, as this activates STANDBY mode. Press ON/STANDBY once to reactivate steam.
Steam Settings Guide
Setting | Ideal for These Surfaces | Recommended Usage |
---|---|---|
DUST | Laminate, Bamboo, Hardwood, Marble | Light cleaning and dusting, Loosen and lift light dirt, Sanitize floors |
MOP | Hardwood, Marble, Tile, Stone | Basic, everyday cleaning, Remove spots and smaller messes, Clean moderate and heavily-trafficked areas, Sanitize floors |
SCRUB | Hardwood*, Tile, Stone, Linoleum, Carpet (with Carpet Glider) | Tough cleaning and removal of stuck-on messes and stains, Deep clean heavily-trafficked areas, Cut through heavy dirt and grime, Sanitize floors, Freshen area rugs and carpets |
*Scrub mode is not recommended for continuous cleaning on hardwood.
Using the Micro-Fiber Pad
Step 5: When one side of the micro-fiber cleaning pad is dirty, flip it to use the other side. [Diagram showing flipping the mop pad]
Step 6: When the water tank is empty, steam production stops. Refill the water tank anytime the mop is unplugged. Wait 2-3 minutes for the mop to cool before switching pads or heads.
Important Note: Never leave the steam mop on any floor with a damp or wet cleaning pad.
Using Your Carpet Glider
The Steam Mop is not designed to clean carpeting or area rugs but is great for grooming and freshening them.
Step 1: Attach the Carpet Glider to the All-Purpose Head. Place the mop head with the micro-fiber pad attached into the glider. Use the SCRUB steam setting with the carpet glider. [Diagram showing carpet glider attachment]
Step 2: Move the steam mop back and forth across the carpet. [Diagram showing back and forth motion on carpet]
Using the Accessories
Steam Concentrator
The Steam Concentrator is for floors only, not countertops or walls. [Diagram showing Steam Concentrator use]
Step 1: Remove the mop head from the base.
Step 2: Snap the Steam Concentrator nozzle onto the mop base. [Diagram showing Steam Concentrator attachment]
Step 3: Use the SCRUB setting (press ON/STANDBY three times).
Step 4: The nozzle loosens dirt in crevices and tight areas. Spray direct steam and wipe with the mop head or a cloth/paper towel. [Diagram showing Steam Concentrator cleaning action]
Handheld Steamer with Direct Steam Nozzle
The Direct Steam Nozzle creates a direct steam spray for hard-to-reach areas. It loosens and dislodges dirt in corners and tight places.
Step 1: Attach the Direct Steam Nozzle to the Handheld Steamer until it clicks. [Diagram showing Direct Steam Nozzle attachment]
Step 2: Press and hold the steam trigger to start steaming. The ON/STANDBY light turns solid blue while the trigger is held. It flashes blue when released. Hold the nozzle 1-2 inches from the surface.
Caution: Do not press the trigger until the nozzle is attached. Do not touch the hot nozzle tip.
Step 3: To remove the nozzle, press and hold the release buttons and slide it off.
Note: The Handheld Steamer may emit steam for a few seconds after the trigger is released.
Handheld Steamer with Accessory Hose
Step 1: Attach the Accessory Hose to the Handheld Steamer until it clicks. [Diagram showing Accessory Hose attachment]
Step 2: Select and attach the desired cleaning tool.
Step 3: To remove the hose, press and hold the attachment release button and slide it off. [Diagram showing Accessory Hose removal]
Caution: Do not press the steam trigger while attaching/removing the hose. Do not use the hose without a cleaning tool attached.
Handheld Steamer with Flat Scrubber Tool
The Flat Scrubber Tool is designed for cleaning various surfaces, especially large, flat ones like countertops, tables, walls, windows, and stairs. It loosens, lifts, and locks in dirt while sanitizing.
Step 1: Attach the All-Purpose Scrubber pad to the Flat Scrubber Tool. Place the pad exterior side down, aligning the lavender tab to the bottom. Insert the tool's top into the pad and pull sides over the back edges.
Step 2: Press the Flat Scrubber Tool onto the Accessory hose until it clicks. [Diagram showing Flat Scrubber Tool attachment]
Step 3: Press and hold the steam trigger to create steam. The ON/STANDBY light turns solid blue. It flashes blue when released. [Diagram showing Flat Scrubber Tool steaming]
Step 4: To remove the Flat Scrubber Tool, press and hold the release button and slide it off the hose. [Diagram showing Flat Scrubber Tool removal]
Caution: Do not press the steam trigger while attaching/removing the tool. Do not use the tool without the All-purpose Scrubber Pad attached.
Care of Your Steam Mop
After Use and Storage
Step 1 & 2: After using the Handheld Steamer, reattach it to the mop housing by placing the bottom into the cradle and sliding the top end into place. Ensure all attachments are removed first. [Diagram showing Handheld Steamer reattachment]
Step 3: If finished mopping, press the ON/STANDBY button until the LED flashes blue to stop steaming. Unplug the cord and place the mop upright. Let it cool for 2-3 minutes.
Step 4: Remove the micro-fiber cleaning pad by releasing the fasteners and using the lavender loop. Avoid touching the hot pad. [Diagram showing micro-fiber pad removal]
Step 5: Empty the water tank before storage. Remove the cap, empty into a sink, and replace the cap. [Diagram showing water tank emptying]
Step 6: To store hanging, remove the head (after cooling and steam release) and hang on a hook. [Diagram showing hanging storage]
Care of Your Micro-Fiber Cleaning Pad
Step 1: Wash pads separately from other fabrics to avoid lint. Use only liquid detergent (no powder). Do not use fabric softeners or bleach. Line dry or tumble dry on low heat. [Diagram showing pad washing instructions]
Step 2: If loose threads appear, carefully cut them with scissors. Do not pull or cut at the base. [Diagram showing thread trimming]
Important: The micro-fiber cleaning pad can be very hot. Use caution when removing. Let the unit cool for 2-3 minutes before removing.
Cleaning the Nozzle
To prevent clogging, periodically clean the Direct Steam Nozzle and extension hose stem with the provided cleaning tool or a paper clip. [Diagram showing nozzle cleaning tip]
Step 1: If steam output decreases, mineral deposits may need removal.
Step 2: Unplug the cleaner.
Step 3: Use the provided nozzle cleaner or a small stiff metal wire (like a paperclip) to carefully insert into the nozzle orifice. [Diagram showing nozzle cleaning tool insertion]
Step 4: Move the wire back and forth to remove deposits.
Step 5: Plug in and test steam output.
Troubleshooting Guide
PROBLEM | POSSIBLE REASONS & SOLUTIONS |
---|---|
The Shark® Lift-Away™ Pro Steam Pocket® Mop will not turn-on. | Ensure the mop is securely plugged into a 120V AC electrical outlet. Check your fuse or breaker. If the unit still does not work, call 1-800-798-7398. |
The unit will not make steam. | Check if there is water in the tank. If not, add water following page 4 instructions. If steam still does not produce, follow decalcification instructions on page 14. |
Cannot select steam setting/flashing blue light remains on. | Unplug the unit and try a different outlet. This may reset the standby mode. Add water to the tank and select steam setting by pressing the standby button. If the unit still does not work, call Customer care at 1-800-798-7398. |
The Shark® Lift-Away™ Pro Steam Pocket® Mop leaves water on the floor. | Check if the micro-fiber cleaning pad is too wet. Unplug the mop and change the pad. Ensure the pad is attached correctly. Do not leave the mop on the floor with a damp or wet pad. If using tap water, switch to distilled water. Ensure the water tank cap is secure. |
The Shark® Lift-Away™ Pro Steam Pocket® Mop left a white spot on the floor. | The micro-fiber cleaning pad might be dirty; flip or change it. If washed with powder detergent, it may be ruined (replacement pads available at sharkclean.com). This could also indicate prior soap or grease residue on the floor. Rinse the floor with water only, let it dry, then steam mop with a clean pad. A vinegar/water mix may be needed for stubborn residue. |
Floors are cloudy, streaky or spotty after steaming. | Ensure the micro-fiber cleaning pad is attached correctly and is not excessively dirty. Replace if needed. This may also be due to floor residue, requiring rinsing and drying before steam mopping. |
The Shark® Lift-Away™ Pro Steam Pocket® Mop is hard to push. | Ensure the micro-fiber cleaning pad is attached correctly and is not excessively dirty. Replace if needed. |
The nozzle leaves water drops on the garment. | Ensure the small steam bonnet frame is in place. If the bonnet is too wet or has condensation, let the unit cool, remove the bonnet, and let it dry. Replace if necessary. |
Warranty Information
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product against defects in material and workmanship for one (1) year from the original purchase date for normal household use. Conditions, exclusions, and exceptions apply.
If the appliance fails, return it freight prepaid with proof of purchase and a $14.95 fee for return shipping and handling. Contact Customer Service at 1 (800) 798-7398 or visit www.sharkclean.com.
EURO-PRO Operating LLC will repair or replace defective units free of charge. Liability is limited to repair or replacement cost. This warranty does not cover normal wear, tampering, commercial use, misuse, abuse, negligent handling, or damage from shipping, repairs, or unauthorized alterations.
This warranty is extended to the original purchaser and excludes other legal warranties. EURO-PRO Operating LLC is not liable for incidental or consequential damages. Some states/provinces may not allow these limitations.
Ownership Registration Card for Canadian Consumers Only: Complete and return within ten (10) days of purchase for product defect notification.
Return Address: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, Quebec H4S 1A7
Model: S3901W 11