Aniioki AQ177 Pro Max Owner's Manual
Model: AQ177 Pro Max
Website: www.aniioki.com
Welcome to the Aniioki Ebikes Family
Thank you for purchasing an Aniioki eBike. Please read this owner's manual carefully before setting up and riding your new eBike. Familiarize yourself with its proper operation, features, capabilities, and limitations. Proper care and maintenance, as described in this manual, will ensure a long, trouble-free life for your electric bike.
This manual should be considered a permanent part of your bike and kept with it. If you need assistance, please do not hesitate to contact Aniioki.
Take Down Your Serial Numbers Here!
It is important to record your bike's serial numbers for warranty requests and in case of theft. You can find the bike frame serial number below the bottom bracket, aligned parallel to the frame. The motor serial number is located on the face of the motor.
Bike frame serial number:
Motor serial number:
Contact Information
- Website: www.aniioki.com
- Service Mail: sales@aniioki.com
- Amazon Service Mail: info@aniioki.com
- Facebook Group: Aniioki Ebike Club
- Phone: (909)296-9922
When contacting Aniioki, please provide your order date and order ID for efficient assistance. Email is the preferred method of contact.
Shipping Damage Claims
Inspect your product(s) for damage immediately upon receiving. Shipping damage must be reported to Aniioki after-sale service within 48 HOURS of shipment arrival, accompanied by relevant photos. Claims submitted later than 48 HOURS will not be accepted.
Importance
Before using your Aniioki AQ177 Pro Max, read this manual thoroughly to understand its controls, features, functions, and limitations. This manual includes safe riding tips but does not cover riding techniques or skills. It also includes assembly and maintenance procedures. Never perform operations not described in this manual. If the bike is not assembled properly, do not ride it. Maintenance beyond this manual should be performed by an e-bike expert or professional bicycle mechanic. Improper assembly can endanger yourself and others.
Disclaimer: Aniioki electric bikes are for use by persons 18 years of age and above.
Notes:
- Retain original packaging for a short period. You are responsible for providing a new box at your expense for warranty and returns if the original is discarded.
- Riding a bicycle is inherently dangerous. Proper assembly is vital for safe operation. Seek professional assistance if you cannot complete assembly.
- Do not modify, remove, or replace original electrical components. This may put you at risk. Proper maintenance reduces the risk of component failure, but cannot prevent it. If any part appears abnormal, take it to a licensed mechanic for repair or replacement. Aniioki is not responsible for injury or death of riders.
Contents
This manual covers the following topics:
- Take Down Your Serial Number (P2)
- Importance (P4)
- Compliance with the Law (P6)
- Get to Know Your AQ177 Pro Max (P7)
- Unboxing (P8)
- Assembly (P11)
- Operating Your New E-bike (P15)
- Advanced Features (P24)
- Personalized Parameter Setting (P26)
- Care & Maintenance (P35)
- Safety Tips (P38)
- Battery Safety (P43)
- Specifications (P45)
- General Troubleshooting (P46)
- Error Codes & Troubleshooting (P47)
- Warranty (P48)
Note: This manual is not a detailed user, service, repair, or maintenance manual. Seek assistance from a qualified technician for service, repair, or maintenance.
Compliance with the Law
Congratulations on your purchase. Your new e-bike is personal transportation equipment that will provide good service. Before use, be aware of the following:
- Observe Laws Regarding the Use of Battery-Operated Bicycles: Your e-bike meets safety requirements for battery-operated bicycles. However, state and local laws may differ. Check with your local authority before using your e-bike in public areas.
- Observe Laws Regarding the Use of Bicycles: Laws regarding bicycle use, such as helmet use, apply to e-bikes. Check with your local authority for restrictions.
- The Lithium-ion Battery of Your E-Bike: Your e-bike uses lightweight lithium-ion battery technology.
- Your First Ride: Be careful when riding for the first time, as the e-bike accelerates faster than a regular bicycle. Practice in an open area. Do not pedal hard immediately; the e-bike will accelerate under pedal-assist mode. After a few rides, you will enjoy the pedal-assist function.
Get to Know Your AQ177 Pro Max
Assembly requires guidance from an adult or qualified technician. Most parts are pre-assembled.
Name of Each Part
Diagram of the e-bike with parts labeled:
- Saddle
- Rear Cushion
- Rear Rack
- Shock Absorbers
- Freewheel
- Derailleur
- Controller
- Battery
- LCD Display
- Headlight
- Front Fender
- Front Fork
- Chain
- Pedal
- Fat Tire
Preparation Checklist
- Bike Frame
- Rear Cushion
- Fenders
- Battery (Pre-installed)
- Battery Charger
- Keys for Battery x 2
- Set of Pedals x 1
- Integrated Front & Tail Light
- Tool Kits
- User Manual
- NFC Card x 2
Note: Please check package contents carefully. If any parts are missing or damaged, contact Aniioki customer service immediately with your order ID.
Technical Support: info@aniioki.com
Notes on Packaging:
- Retain original packaging for a short period.
- For warranty and returns, you are responsible for providing a new box at your expense if the original is discarded.
Warning: Cycling is dangerous. Proper assembly is essential. If you cannot complete assembly, seek professional help.
Assembly
Please read instructions completely before assembling to ensure proper operation. Failure to do so may result in serious personal injury or damage.
Installation of AQ177 Pro Max (5 Steps)
- Installing the Handlebar: Unscrew 4 nuts. Place handlebar in groove, cover with clasp. Insert nuts, adjust angle, and tighten nuts to secure.
- Attach the Front Wheel and Adjusting the Front Brake: Ensure fork points forward. Remove protective bar. Place front wheel in fork, align brake disc with brake block, seat axial stem, and tighten nuts. Ensure wheel moves freely without wobble.
- Front Fenders and Headlights: Secure headlight and front fender with a single bolt. Position front fork onto front wheel, use Allen wrench to unscrew wheel nuts, reinstall headlight and fender. Tighten bolt and connect headlight wire. Remove nuts and washers from front fork, position fender iron, and tighten bolts with Allen key.
- Installing the Seat: Insert seat post into tube. Screw bolt and tighten lever.
- Installing the Pedals: Pedals are marked 'L' and 'R'. The left pedal goes on the left crank, right on the right. The left pedal is reverse-threaded (turn counter-clockwise to tighten). If you threaded pedals and washers onto the drive-side crank arm, remove the washers.
After assembly, check all tightening points. Adjust handlebar height and seat height/tilt for comfort.
Operating Your New E-Bike
1. Powering Up Your eBike
Short press the button to turn on the electric system and controller. Use the NFC card to touch the to turn on. Short press the button to turn the system off.
2. Your First Ride
Follow these steps for your first ride:
- Turn on the electric system and controller. Use the NFC card to touch the to turn on.
- If the bike does not show mode, press the button until it does (electric mode disabled).
- Start by pedaling.
- When steady, press the button to set mode and enable electric assist.
- Begin pedaling (after a rotation or two, you will feel assist).
- To move under electric power only, slowly press the throttle.
- Brake to stop.
After your initial ride, experiment with higher modes using the and buttons.
Note: Mode turns off electric drive. Setting mode or higher turns it on.
3. Using the Pedal System
The pedal system is familiar. Use the buttons on the right handlebar to select the best gear for your riding situation. Gears change only when pedaling forward. A low gear is best for starting after stopping.
Note: Gears in the pedal drive system do not affect the electric drive system.
Select Mode for pedal-only mode.
4. Using the Electric Drive System
The electric drive system can power the bike fully or provide assistance while pedaling.
5. Pedal-Only
In this mode, the AQ177 Pro Max functions like a normal bike. This is useful if the battery is depleted or for resistance training.
6. What the Display Shows
The display shows speed, battery level, mode, trip information, etc.
- Battery Level: Indicated by bars. Flashing indicates low battery.
- Speed: Shown in km/h or mph.
- Error Code: Displays error codes.
- Walk Boost: Indicates walk boost mode.
- Value and Unit: Displays trip information.
- Light ON/OFF
- Charging Display
- Speed Unit: KM/H or MPH.
- PAS Level: Power assist level.
- Odometer
- Trip Odometer
- Max Speed
- Average Speed
7. Trip Information
- ODO: Total distance traveled.
- MAXS: Maximum speed since trip odometer reset.
- AVG: Average speed since trip odometer reset.
- TRIP: Distance since last reset.
8. Operating Modes
Modes set the relative power (speed) level. Mode disengages electric drive.
The speed range is determined by the selected mode. Mode provides a comfortably low speed, while Mode provides near maximum electric assist speed.
Use the and buttons on the handlebar to change modes.
9. System Control
The electric power system and display are controlled via the handlebar controls:
- Plus Button
- Minus Button
- Information
- Headlight On/Off
- Power On/Off
10. Display Interface
After powering on, the display shows Current Speed and Odometer. Short press the button to cycle through Trip Odometer, Maximum Speed, Average Speed.
Display Interface Switching:
- Boot up Interface
- Single Distance Interface
- Total Distance Interface
- Current Interface
- Average Speed Interface
- Maximum Speed Interface
Advanced Features
All setting items require the bike to be stationary.
1. Wheel Diameter Setting
This setting applies to the eBike code table (not for AQ177 Pro Max). Ld is the wheel diameter setting. Range: 8-26, 700C, 28-30 inches. Short press to enter parameter change state. Short press or to select wheel diameter. Short press to save and go to the next setting, or long press to save and exit.
2. Display Brightness Setting
bL is the display brightness setting. bL-1 (darkest), bL-2 (standard), bL-3 (brightest). Short press to enter parameter change state. Short press or to select parameter. Short press to save and return to general settings.
3. Metric and Imperial Unit Setting
Un is for unit setting. U-1 (imperial), U-2 (metric). Short press to enter parameter change state. Short press or to select parameter. Short press to save and return to general settings.
Personalized Parameter Setting
Personalized settings meet individual requirements, including power assist, current limit, assist sensor, speed sensor, throttle function, and display password settings. Not all protocols support all settings. Do not change default parameters unless necessary.
Note: All setting items must be done while the bike is stationary.
Operation Steps for Personalized Parameter Settings:
- Press and hold and simultaneously for >2 seconds to enter general settings.
- Press and hold and simultaneously for >2 seconds to enter personalized settings.
- Short press or to switch, then short press to enter parameter change.
- Short press or for parameter selection.
- Short press to save and return to the personalized setting item selection interface. Long press for >2 seconds to cancel without saving.
- Long press to save and exit.
Note: If no operation occurs within one minute, the setting state will be automatically exited.
1. Power Assist Parameter Setting
SCR is the power assist parameter setting. Short press to enter parameter change state.
1.1 PAS Level Setting
Available settings: 0-3, 1-3, 0-5, 1-5, 0-7, 1-7, 0-9, 1-9. Short press or to select. Long press to save and return. Short press to save and enter PAS Level Ratio Value Setting.
1.2 PAS Level Ratio Value Setting
Adjusts the speed for each assist level. See Schedule 2 for default ratio values. Short press or to change parameter. Short press to confirm and enter next gear setting. Press again to return to personalized setting selection.
2. Controller Current Limit Setting
CUr is the current limit setting. Range: 7.0 to 25.0 A. Short press to enter parameter change state. Press or to select parameter. Press to confirm.
3. Assist Sensor Setting
PAS is the power assist sensor setting. Short press to enter parameter change state.
3.1 Power Assist Sensor Direction Setting
run is the setting for power assist sensor direction. run-F (forward), run-b (reverse). Press and hold or to select orientation. Long press to save and return. Short press to save and enter sensitivity setting.
3.2 Power Assist Sensor Sensitivity Setting
Scn is the sensitivity setting. Range: 2-9 (2=highest, 9=lowest). Short press or to select sensitivity. Long press to save and return. Short press to save and enter booster disk magnets setting.
3.3 Number of Booster Disk Magnets Setting
n- is the setting for booster disk magnets. Range: 5-9, 12, 24. Short press or to select. Short press to save and return.
3.4 Speed Sensor Setting
SPS is the speed sensor setting. Set according to magnetic heads on the wheel. Range: 1-15. Short press to enter parameter change state. Short press or to select parameter. Short press to save and return.
5. Throttle Function Setting
Hnd is the throttle function setting. Short press to enter parameter change state.
5.1 Walk Boost Setting
HL is the walk boost setting. HL-n (no walk boost). HL-y (walk boost enabled by long pressing ). Short press or to select parameter. If HL-y, short press to save and return. If HL-n, long press to save and return, or short press to confirm and enter throttle gear setting.
5.2 Throttle Gear Setting
HF is the throttle gear setting. HF-n (no split throttle). HF-y (with split throttle). With split throttle, maximum speed is limited by PAS level. Without split throttle, throttle reaches maximum bike speed regardless of PAS level. Short press or to select, then short press to save and return.
6. Display Password Setting
P2 is the display power-on password setting. Default password is 1212. Short press to enter password setting state. Short press or to select parameter. Short press to confirm. If password is correct, it enters password enable setting. Otherwise, it stays in password input state.
6.1 Turn on/off the Display Password Setting
Enter password to turn display on/off. PSd-n (no password required). PSd-y (password required). Short press or to select parameter. If PSd-n, short press to save and return. If PSd-y, short press to enter password change option, or long press to confirm and return.
6.2 Display Power-on Password Setting
P3 is the power-on password change setting. Short press , then short press or to select parameters. After modifying, long press to save and return. Display shows P1, 0000 after reboot.
Restore Factory Setting
dEF is the option to restore default parameters. dEF-y (restore defaults), dEF-n (do not restore). Press and hold and simultaneously for >2 seconds to enter Restore Default Parameters interface. Switch with short press of or . If dEF-y, press for >2 seconds to confirm. Display shows dEF-0 and restoration begins.
Care & Maintenance for Your New E-Bike
General care is similar to a regular bicycle: keep dry, clean, and lubricate moving parts. Avoid parking in exposed areas.
Check brake effectiveness before each use.
For your e-bike, you should also take note of the following:
- Designed for single-person, regular country road use. Extreme maneuvers may cause damage or injury.
- Do not use high-pressure water streams for cleaning; water may seep into the motor or wiring, causing rust or short circuits.
- Avoid parking outside in rain or snow. Bring the bike inside and dry it thoroughly after riding in wet conditions.
Special Care for the Battery and the Charger
- Use only the supplied charger. Contact your dealer for a replacement if lost or damaged.
- Do not open or alter the battery or charger.
- Do not place the battery near fire or corrosive substances. Do not immerse in water or liquids.
- Avoid subjecting the battery to high temperatures (e.g., direct sunlight).
- Do not short circuit the battery poles.
- Battery charge capacity decreases with use. If the battery does not hold sufficient charge, contact your dealer. Under normal use, the battery lasts for 1000 charge/discharge cycles.
- The battery is engineered for high capacity and long life. Do not use it to power other electrical devices, as this may damage the battery, shorten its life, or cause fire/explosion.
For the battery, you should also take note of the following:
- Keep the battery out of extreme temperatures.
- Operating temperature when charging: 32° - 113° F (0° - 40° C).
- Operating temperature when discharging: -4° - 113° F (-20° - 45° C).
- Do not short circuit discharge/charge terminals.
- Do not leave the battery charging overnight or for long periods.
- Avoid intense physical shock, severe vibration, or strong impacts.
- Protect discharge/charge terminals from water.
- Keep the battery away from children.
- When not in use for an extended period, remove and store the battery safely.
- Do not disassemble the battery.
- Contact Customer Service with any questions about battery usage.
Attention: If the electric bike is not used for more than half a month, the battery may become empty and unchargeable. This is considered human damage and is not covered by warranty.
Correct Operation:
- If the bike is not used for a long time, fully charge the battery after the last use.
- After fully charging, remove and store the battery in a cool, dry place.
For the bike, you should also take note of the following:
Check the following every one to two months:
- Handlebar and saddle post are correctly inserted and tightened.
- Wheel hub mounting nuts are correctly tightened.
- Wheel rims are not cracked, and spokes are not loose or broken.
- Tires are not worn or cut.
- Tires are correctly inflated.
- Battery contacts are not dirty or oxidized.
- Batteries are sufficiently charged.
- Front and rear brakes are working correctly.
- Cables are sufficiently greased, and brake pads are in good condition.
- Frame welds are in good condition, free of corrosion or oxidation.
Before and after each ride, please follow these actions:
- Check wheel alignment.
- Check battery charge status.
- Check brake function.
- Check tires for punctures.
- Store bike in a clean, dry place.
- Check that the stand is securely fastened.
- Check for loose cables or wires that may strain when turning the front wheel.
Quarterly (or approximately every 750-1500 miles)
- Check all items from the monthly service list.
- Check tire tread for excessive wear; replace if necessary.
- Check that electrical connectors and cable housings are clear of moving parts and not damaged; replace if necessary.
- Visit your local bike store for adjustment by a certified mechanic.
Safety Tips
We Recommend the Following Safety-Related Procedures:
- Wear a helmet.
- Ride in control at all times.
- Use lights and reflective gear in low light situations.
- Inspect your bike often, especially the brakes.
- Seek maintenance for any notable changes in bike performance.
- Know and observe road rules.
- Ride defensively. Be visible and anticipate hazardous situations. Be aware that the electric motor allows faster speeds, potentially surprising drivers.
- Avoid road hazards like potholes, drain grates, railroad tracks, and loose road material.
- Use both front and rear brakes together for best performance. Using only the rear brake increases stopping distance.
E-Bike Road Safety
Obey traffic laws, including lights, signals, and road signs. Use bike lanes when available. Cyclists often exceed speed limits and run red lights, which is risky. E-bikes travel faster than traditional bikes, increasing risk. Do not cycle on sidewalks, as it endangers pedestrians.
Be wary of others. Drivers may not realize how fast you are going. Allow cars to proceed first and be patient and alert, especially at intersections and turns.
Maintenance of The Transmission System: Mainly Lubrication
Keep the chain oily and sensitive, especially after wading and raining. Lubricate front and rear derailleur moving parts. Use bicycle-specific lubricant. Ordinary engine oil is less effective. For rusty chains, clean with kitchen cleaner, then diesel.
Derailleur
If shifting becomes less smooth, clean and lubricate the front derailleur and link sections. If operations are not smooth, clean and lubricate all moving parts. Replace derailleur if links are too loose.
Hardware
Torque all hardware to specified values. If hardware is damaged, have it inspected and replaced by a certified bike mechanic.
Wheel
Install the wheel according to manual steps. Ensure fasteners are tightened. Regularly check fasteners for normal operation and looseness. Adjust spoke tension if necessary.
Tires
Monthly (or every 250-500 miles): Inflate tires to recommended pressure: 25psi summer, 30psi winter.
Handlebar
Ensure the handlebar is correctly installed per video instructions. Check for stability. If loose, stop riding and reinstall.
Seat
Check seat connection for looseness. Retighten periodically. Clean crank arm and bottom bracket with a neutral detergent. Alkaline or acidic detergents may cause discoloration.
Reflector
Wipe and clean reflectors regularly. Ensure they are working to remind vehicles at night. Wear reflective clothing for visibility.
Off-road Safety
Ride according to conditions. In rough or slippery conditions, dismount and walk. Adjust gears for road conditions. Do not speed. Always wear a helmet, ensuring it fits securely. Only increase pedal-assist levels when comfortable and experienced. Higher assist levels increase speed quickly. Take care when riding at any speed. Failure to follow warnings can lead to serious harm, injury, or death. Damage from failing to follow instructions is not covered by warranty. Do not lean on the bike when parked with the kickstand in use, as this may cause the kickstand to fail.
Brakes
Brake cables stretch during the wear-in period, potentially affecting performance. Brakes may need adjustment. Check brake pads for wear and replace if necessary. Visit a local bike shop for a tune-up by a certified mechanic.
Battery Safety
Follow these safety precautions to avoid injury, damage to the product, or damage to other property.
Battery
- Do not throw the battery into fire.
- Do not overheat the battery.
- Use only the specified rechargeable battery.
- Do not take apart or modify the battery.
- Do not connect positive and negative terminals with metallic objects.
- Keep the battery away from water. Pouring water may cause short-circuit, overheating, or permanent damage.
- Do not submerge the battery; this can cause irreparable damage.
- Do not apply pressure to the cable or plug.
- Ensure the plug is securely inserted into a wall socket.
- Do not use charging plug/power source plug when dirty or wet.
- Pull the power source plug by the plug, not the cable.
- Always pull the charging cable gently.
- Do not rotate pedals while charging the battery on the bike.
- Do not apply voltage over the rated value.
- Do not use damaged components (case, cord, plug).
Battery Charger
- Do not take apart or modify the charger.
- Do not subject the charger to shocks (e.g., dropping).
- Keep the charger away from water.
- Do not touch the charger with your skin for long periods during charging.
- Do not touch the plug with wet hands.
- Keep out of reach of children or pets.
- Do not use another maker's or model's charger.
- Place the charger firmly on a flat, dry surface.
- Do not cover the charger or place objects on it.
- Do not short-circuit the terminals with metallic objects.
- Using the charger upside-down or stretching the cable may result in malfunction, fire, or electric shock.
Note: Do not store the bike for more than 24 hours with an empty battery to prevent deep discharge with irreparable consequences.
General Troubleshooting
If a failure occurs, identify the cause and apply the appropriate solution. Consult a technician if unsure.
Phenomena | Possible Causes | Solutions |
---|---|---|
It doesn't work | 1. Insufficient battery power 2. Faulty connections 3. Battery not fully seated 4. Brakes applied 5. Error code reported |
1. Charge battery 2. Clean/repair display connectors 3. Install battery correctly 4. Disengage brakes 5. Check error code |
Irregular acceleration / Reduced top speed | 1. Insufficient battery power 2. Loose or damaged throttle |
1. Charge or replace battery 2. Replace throttle |
When powered on, motor does not respond | 1. Loose wiring 2. Loose or damaged throttle 3. Loose or damaged motor plug wire 4. Damaged motor 5. Error code reported |
1. Repair or reconnect wiring 2. Tighten or replace throttle 3. Secure or replace motor plug wire 4. Repair or replace motor 5. Check error code |
Reduced range | 1. Low tire pressure 2. Low or faulty battery 3. Riding with too many hills, headwind, braking, or excessive load 4. Battery discharged for long periods without regular charges 5. Brakes rubbing |
1. Adjust tire pressure 2. Check connections or charge battery 3. Assist with pedals or adjust route 4. Replace battery 5. Adjust brakes |
The battery won't charge | 1. Charger not well connected 2. Charger damaged 3. Battery damaged 4. Wiring damaged |
1. Adjust connections 2. Repair or replace charger 3. Test battery voltage 4. Repair or replace wiring |
Wheel or motor makes strange noises | 1. Damaged motor bearings 2. Damaged wheel spokes or rim 3. Damaged motor wiring 4. Disc not centered |
1. Replace motor bearings 2. Repair or replace wheel components 3. Repair or replace motor wiring 4. Adjust or replace brake disc |
Sensor Issue | 1. Sensor loose 2. Sensor or cable broken/damaged |
1. Adjust connections 2. Repair or replace sensor/cable |
Pre-load and turn off bike suddenly | 1. Battery or motor overheating protection 2. Battery or controller cable loose 3. Battery or controller cable damaged |
1. Wait 1-3 minutes to restart. 2. Adjust connections. 3. Repair or replace cable. |
Error Codes & Troubleshooting
The display will show an error code if there is a problem with the electrical components. Refer to Schedule 1 for error code definitions.
CODE | ERROR | HOW TO RESOLVE |
---|---|---|
21 | Current Error | Check rear hub motor cable for grit/contaminants and ensure firm connection. |
22 | Throttle Error | Check throttle and cable for obstructions, damage (cut/frayed). Ensure throttle returns to original position. |
23 | Motor Phase Error | Check rear hub motor cable for grit/contaminants and ensure firm connection. Ensure motor phase wires are connected or not damaged. |
24 | Motor Hall Sensor Error | Check if the hall sensor inside the rear hub is disconnected or damaged. Service or replace the rear hub. |
25 | Brake Error | Check brake levers. If damaged (e.g., after a crash), it may need replacement. Magnetic reed switches disengage the motor when levers are squeezed. |
30 | Communication Error | Check for poor connection between controller and display. Check all cable connections. |
Warranty
Every Aniioki E-bike has a one-year all-inclusive warranty against manufacturing defects for the original owner. This warranty is not transferable.
What About Warranty On Aniioki?
Parts Covered: Frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display (excluding water damage), kickstand, reflectors, hardware.
Battery Warranty Exclusions: Damage from power surges, improper charger use, improper maintenance, normal wear, or water damage.
General Warranty Exclusions: Incorrect assembly/installation, improper/negligent use, transformation of the product, maintenance contrary to instructions (e.g., lack of brake maintenance), normal wear and tear, defects due to normal useful life, flat batteries, accidents.
Cases Not Covered by Warranty (Paid Repair Service Available):
- Battery not charged due to not being used for over half a month and not removed.
- No invoice or warranty.
- Use and maintenance not complying with the user manual.
- Using the e-bike for dangerous acts.
- Dismantling parts without permission, improper use/storage.
- Not using original parts.
- Traffic accidents or other accidents.
- Anti-rust layer damage from abnormal use leading to corrosion/fracture.
- Riding on abnormal road conditions.
- Commercial rental use and irresistible natural disasters.
Shipping Damage Claims
Immediately inspect products for damage. Report shipping damage to Aniioki Ebikes within 48 HOURS of arrival. Claims submitted later than 48 HOURS will not be accepted.
What Will We Do To Correct Problems With Your Bike?
If a component is defective or damaged without user error, Aniioki will issue a replacement part and assist with replacement. Parts damaged during shipping will be replaced.
Contact Us
For order-related questions, provide your order ID and bike serial number. Order ID is found in your account's order history. Each bike has unique serial numbers.
Contact the service department via email, attaching relevant videos or photos. Aniioki electric bikes have multiple sales channels, each with its own after-service.
Choose the correct sales channel for assistance. Inquiries are responded to diligently within 24 working hours.
- Aniioki Ebike Website: www.aniioki.com
- Website Service Mail: sales@aniioki.com
- Amazon Service Mail: info@aniioki.com
- Phone: (909)296-9922
Note: If you do not receive a reply email within 48 hours, please check your spam folder.