ANIIOKI A8 Pro Max Owner's Manual

Cover page image: ANIIOKI logo, 'OWNER'S MANUAL', and a silhouette of the A8 Pro Max e-bike with 'Model: A8 Pro Max' below.

Welcome to the ANIIOKI eBikes Family

Thank you for purchasing your ANIIOKI eBike. This owner's manual provides essential information for the proper operation, features, capabilities, and limitations of your electric bike. Please read it carefully to ensure a long and trouble-free life for your e-bike. Use your own good judgment when operating or maintaining the e-bike. This manual should be considered a permanent part of your bike.

For any assistance, please do not hesitate to contact ANIIOKI.

Contact Information

Technical Support: ? info@aniioki.com

ANIIOKI eBike has multiple sales channels. For efficient support, please email with your order date and order ID. You may also call if necessary.

Shipping Damage Claims

In order to protect your rights and interests, please immediately inspect your product(s) for damage after receiving. Shipping damage must be reported to ANIIOKI after-sale service within 48 HOURS of shipment arrival, and please be sure to provide relevant photos. Claims later than 48 HOURS will not be accepted.

Take Down Your Serial Numbers Here!

Recording your bike's serial numbers is important for warranty requests and in case of theft.

Bike frame serial number: [Input field placeholder]

Motor serial number: [Input field placeholder]

Display serial number: [Input field placeholder]

Where can I find the serial number?

Be sure to write down your serial number. It may be required for warranty requests or to help the police track your bike if it is stolen.

Diagram showing the locations of the bike frame serial number, motor serial number, and display serial number.

Close-up image of the motor serial number.

Close-up image of the display serial number.

Close-up image of the bike frame serial number.

Importance

Before using your ANIIOKI A8 Pro Max, please read this owner's manual carefully to become familiar with its controls, features, functions, and limitations. This manual includes safe riding tips but does not cover all techniques for riding an electric bike. It also covers assembly and maintenance work required for operation and safety. Never perform operations not described in this manual. This manual is not a comprehensive service, repair, or maintenance manual. Do not ride if not assembled properly. Maintenance beyond this manual should be performed by an e-bike expert or professional bicycle mechanic.

Disclaimer: ANIIOKI electric bikes are only for use by persons 18 years of age and above.

Notes:

Contents

Please Note: This manual is not intended as a detailed service, repair, or maintenance manual. Please seek assistance from a qualified technician.

Compliance With The Law

Your e-bike is designed to meet safety requirements as a battery-operated bicycle. However, state and local laws governing e-bikes on public roadways, parks, and other areas may differ. Please check with your local authority before using your e-bike in public areas.

All laws regarding bicycles (e.g., helmet use, infant seats) automatically apply to e-bikes. Check local authorities for restrictions.

Your e-bike uses a lithium-ion battery, which is lighter than older lead- or nickel-based batteries.

Your First Ride: Be VERY CAREFUL. E-bikes accelerate faster than regular bicycles. Practice in an open area. Do not pedal hard immediately; the e-bike will accelerate under pedal-assist mode. You will enjoy the pedal-assist function after a few rides.

Get To Know Your A8 Pro Max

Follow these instructions to assemble your e-bike, ideally with an adult or qualified technician. Most parts are pre-assembled.

Name Of Each Part

Diagram of the ANIIOKI A8 Pro Max e-bike with parts labeled: Saddle, Rear Rack, Shock Absorbers, Battery, Controller, Front Fork, Pedal, LCD Display, Headlight, Front Fender, Fat Tire, Freewheel, Derailleur, Chain.

Unboxing

Preparation Checklist

Please check package contents carefully. If any parts are missing or damaged, contact ANIIOKI customer service immediately with your order ID.

Retain original packaging for a short period. For warranty/returns, you are responsible for providing a new box if the original is discarded. PLEASE RETAIN YOUR BIKE BOX.

Cycling is inherently dangerous. Proper assembly is essential for safe operation. Seek professional help if you cannot complete assembly according to the manual.

How to remove the battery?

  1. Insert the key into the lock hole and turn it counterclockwise until it cannot be rotated.
  2. Remove the battery by lifting the battery handle.

Diagram showing how to remove the battery using a key.

How to install the battery?

  1. Align the battery into the bike frame and press it in.
  2. When you hear a slightly click sound, installation is complete. Lift the battery handle to confirm.

How to charge the battery?

The battery can be mounted on the bike or charged separately. Two keys are provided for locking/unlocking.

The charger's LED glows red when charging and green when complete. Disconnect the charger when green and cover the terminal with the rubber cap. The display panel will show battery charge percentage when the bike is on.

Diagram showing the battery and charger, with text 'Charge the Battery'.

Note: It is dangerous to store batteries vertically. Charge the battery for 7-8 hours on the first charge until the charger's LED turns green to condition the lithium-ion battery.

Assembly

Please read instructions carefully before assembly to ensure proper operation and prevent injury or damage.

Installation of A8 Pro Max including 5 steps:

Diagram illustrating the 5 main assembly steps, showing the bike with numbered parts: 1. Handlebar, 2. Front Wheel, 3. Fender, 4. Saddle, 5. Pedal.

Step 1: Installing the handlebar

  1. Remove the top screw and cover, loosen side screws (keep them inside).
  2. Align and press the handlebar into place.
  3. Reinstall the cover and screw, tighten side screws to secure the handlebar.

Close-up images showing the steps for installing the handlebar.

Step 2: Attach The Front Wheel And Adjusting The Front Brake

Ensure the fork points forward. Remove the protective bar from the front fork. Place the front wheel in the fork, aligning the brake disc with the brake block. Seat the axial stem properly in the fork receptacles and tighten nuts with the multi-wrench. Ensure the front wheel moves freely and does not wobble; re-tighten if necessary.

Diagram showing the front wheel being seated in the fork.

Diagrams illustrating correct washer placement near the brake rotor and near the bolt.

Test the brake by lifting the front of the e-bike and spinning the wheel, then applying the brake. If the wheel doesn't stop or spins freely, re-adjust the clearance.

Caution: Do not operate the e-bike until both front and rear brakes are operational.

Step 3: Front Fenders and Headlights

The headlight and front fender are secured by a single bolt. Install the front fender with the headlight.

  1. Position the front fork onto the front wheel. Use the Allen wrench to unscrew wheel nuts, then reinstall the headlight with the front fender.
  2. Tighten the bolt and connect the headlight wire. Ensure arrows on connectors align to avoid damaging circuitry.
  3. Remove nuts and washers from the front fork. Position the fender iron correctly and tighten bolts with an Allen key.

Diagrams showing the installation of the front fender and headlight.

Step 4: Installing the Seat

Diagram showing seat post insertion.

Step 5: Installing the Pedals

Pedals are marked "L" (left) and "R" (right). The left pedal is reverse-threaded and tightens counter-clockwise. Ensure pedals are threaded snugly onto the crank arm.

Diagrams showing left and right pedals, with and without washers, and indicating counterclockwise and clockwise rotation for tightening.

Your e-bike is now functional, though without battery power. Check all tightening points. Take a short ride and adjust handlebar height and seat height/tilt for comfort.

Operating Your New E-Bike

1. Powering Up Your eBike

2. Your First Ride

Get familiar with your bike and its electric system. Follow these steps for your first ride:

  1. Turn on the electric system: Short press the [power button] twice on the smart key.
  2. If no mode is displayed, press the [mode button] until a mode appears (electric mode disabled).
  3. Start riding using pedal power.
  4. Once steady, press the [mode button] to enable electric assist.
  5. Begin pedaling; you will feel the assist after a pedal rotation or two.
  6. To ride using electric power only, slowly press the [throttle] until the bike moves forward.
  7. Brake to stop when ready.

After your first ride, experiment with higher modes using the [plus button] and [minus button] to change them. (Note: [mode button] turns off electric drive; setting [mode button] or higher turns it on again.)

3. Using the Pedal System

The pedal system is familiar, but here are some tips:

4. Using the Electric Drive System

The electric drive system can power the bike fully or provide assistance while pedaling.

5. Cruise Control

Engage cruise control by holding a constant speed for 5 seconds. The bike maintains speed until the brake is applied or the mode is changed.

6. Pedal-Only

In this mode, the A8 Pro Max functions like a normal bike without motor assistance. Useful if the battery runs out or for resistance training.

7. What the Display Shows

The display shows speed, battery level, mode, trip information, and more.

Diagram showing various display interfaces: Total Distance, Single Distance, Average Speed, Maximum Speed, with speed, PAS level, and battery indicators.

8. Trip Information

9. Operating Modes

Modes [plus button]/[minus button] set the relative power (speed) level. Mode disengages electric drive.

Modes determine the speed range. [Mode] drives at a low speed, while higher modes increase speed. Change modes using the [plus button] and [minus button] on the handlebar control.

Diagram showing the PAS level display interface with different levels (e.g., 15, 20, 25).

10. System Control

The electric power system and display are controlled by the handlebar control.

Diagram of the handlebar control unit with labels: Plus Button, Minus Button, Headlight On/Off, Information.

11. Display Interface

After powering on, the display shows Current Speed and Odometer. Short press the [info button] to cycle through Trip Odometer, Maximum Speed, Average Speed, etc.

The [power button] switches the headlight on/off.

The [power button] powers up or down the electric system.

The [mode button] cycles through modes in the multi-function display.

Diagrams illustrating different display interfaces: Total Distance, Single Distance, Average Speed, Maximum Speed, showing speed, PAS level, and battery indicators.

12. Walking Your Bike

Use walk mode for situations requiring you to push the bike, especially uphill. The electric drive system can assist.

When off the bike, press and hold the [walk button]. The bike moves at a constant 6 km/h. The display shows a walk symbol. Release the [walk button] to stop assist.

On level ground, assist speed is like a brisk walk. Be prepared to walk quickly.

Caution: Be careful not to enter walk mode unintentionally. This mode is activated by pressing and holding the [walk button] on the display control panel.

13. Using headlight and taillight

Short press the [light button] to operate the headlight and part of the taillight. Ensure they are switched on and adjusted for visibility on dim roads.

Note: The battery must be inside the bike.

Diagram showing the headlight and taillight interface.

Accessing the Battery

Note: Remove the battery if storing the bike in freezing temperatures, as this can severely damage it.

There are no copy keys for sold bikes. If a key is broken/lost, you need to swap out the new battery head.

To ensure battery longevity:

DO NOT store the battery in high temperatures or freezing temperatures, as this can severely affect capacity and render it inoperable.

15. Battery Level Display

Battery level is shown as 5 bars. All bars are lit when full. When depleted, the bars flash, indicating a need to charge.

Diagrams showing battery level indicators: Full power, Four bars power, Three bars power, Two bars power, One bar power, and Empty power flashing.

16. Error Code Display

If a fault occurs, the display will show an error code. Refer to Schedule 1 for definitions.

Diagram of the error code display interface, showing 'ERROR', speed, and PAS level.

Note: If an error code appears, contact ANIIOKI for assistance. The e-bike may not operate normally.

Caution: Advertised parts may vary due to supply chain restrictions. Components are inspected to meet performance standards.

Personalized Parameter Setting

Note: Do not change default parameters unless necessary, as normal riding may be affected. Parameters P2, P4, P5, P7 apply only to specific eBike codes, not the A8 Pro Max.

All settings must be done while the bike is stationary.

Operation Steps:

  1. With the bike powered on and displaying 0 speed, press and hold the [plus button] and [minus button] simultaneously for over 2 seconds to enter the parameter selection interface.
  2. Short press the [plus button] or [minus button] to switch between setting items. Short press the [mode button] to enter the state of changing parameters.
  3. Short press the [plus button] or [minus button] to select parameters. Long press for continuous addition/subtraction.
  4. Short press the [mode button] to save the setting and return to the item selection interface.
  5. Long press the [mode button] to save settings and exit the parameter setting interface.

P1. Metric and Imperial Unit Setting

P1 sets metric (00) or imperial (01) units.

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select. Short press [mode button] to save and return.

Diagram of the metric and imperial unit setting interface.

P2. Rated Voltage Setting

P2 sets the rated voltage (24V, 36V, 48V, 52V).

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select. Short press [mode button] to save and return.

Diagram of the rated voltage setting interface, showing 'P2' and '36V'.

Note: If an error code appears, contact us. The e-bike may not drive normally.

P3. PAS Level Setting

P3 sets the pedal assist (PAS) level. Options include 0-3, 1-3, 0-5, 1-5, 1-7, 0-7, 0-9, 1-9.

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select. Short press [mode button] to save and return.

Diagram of the PAS level setting interface, showing 'P3' and '0-5'.

PAS Level Ratio Value Setting

Set power ratio values to adjust gear speeds. Refer to Schedule 2 for details. Gear 1 example: "45-55%" range, default "50%".

Level Selection123456789
0-3/1-350%74%92%
0-5/1-550%61%73%85%90%
0-7/1-740%50%60%70%80%90%96%
0-9/1-925%34%43%52%61%70%79%88%96%

Schedule 2: Pedal assist level default ratio value

Operation: Short press [plus button] or [minus button] to change parameters. Short press [mode button] to confirm and enter the next gear parameter. After all gear settings, short press [mode button] to save and return.

Diagram of the PAS level ratio value setting interface, showing 'P3' and '1-50'.

P4. Wheel Diameter Setting

P4 sets wheel diameter. Options: KDS protocol (8-50inch), 5S protocol (16, 18, 20, 22, 24, 26, 27, 28inch).

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select. Short press [mode button] to save and return.

Diagram of the wheel diameter setting interface, showing 'P4' and '26.10'.

P5. Speed Sensor Magnet Number Setting

P5 sets the number of speed measuring sensor magnets. Range: 1-15 pieces or 1-63 pieces (varies by protocol).

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select. Short press [mode button] to save and return.

Diagram of the speed sensor magnet number setting interface, showing 'P5'.

P6. Speed Limit Setting

P6 sets the speed limit. Range: 1-63km/h or 1-41km/h (varies by protocol).

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select. Short press [mode button] to save and return.

Diagram of the speed limit setting interface, showing 'P6' and '25...'.

P7. Controller Current Limit Setting

P7 sets the controller current limit. Range: 1-31.5A.

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select. Short press [mode button] to save and return.

Diagram of the controller current limit setting interface, showing 'P7' and '15.0'.

P8. Assist Sensor Setting

P8 is for the power assist sensor settings.

A. Power Sensor Direction Setting

'run' sets the power assist sensor direction. 'run-F' is forward, 'run-b' is reverse.

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select. Short press [mode button] to save and enter the next setting.

Diagrams showing power sensor direction setting interfaces: 'run-F P8' and 'run-b P8'.

B. Power Sensor Sensitivity Setting

'Scn' sets sensitivity (range 2-9, 2=highest, 9=lowest).

Operation: Short press [plus button] or [minus button] to select sensitivity. Short press [mode button] to confirm and enter the next option, or long press [mode button] to return to the general parameter setting interface.

Diagram of the power sensor sensitivity setting interface, showing 'Scn-2 P8'.

C. Number Of Booster Disk Magnets Setting

'PAS' sets the number of booster disk magnets (range 5-31).

Operation: Short press [plus button] or [minus button] to select the number. Short press [mode button] to confirm and return.

Diagram of the number of booster disk magnets setting interface, showing 'PAS-12 P8'.

P9. Throttle Function Setting

P9 is the throttle function setting option.

A. Walk boost setting

'HL' is the walk boost setting. HL-n means no walk boost. HL-y means walk boost is active; long press [walk button] to enter walk mode.

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select. If HL-y, short press [mode button] to confirm and return to general settings. If HL-n, short press [mode button] twice to confirm and go to throttle gear setting, or long press [mode button] to return to personalized parameter setting.

Diagrams showing walk boost setting interface: 'HL-n P9' and 'HL-y P9'.

B. Throttle gear setting

'HF-y' is split throttle, limiting speed to the current PAS level. 'HF-n' is non-split throttle, allowing maximum bike speed regardless of PAS level.

Operation: Short press [plus button] or [minus button] to select throttle gear state. Short press [mode button] to confirm and return.

Diagrams showing throttle gear setting interface: 'HF-n P9' and 'HF-y P9'.

Power-on Password Setting

PA is the power-on password setting. It's usually disabled by default. Set PSd-y to enable. The factory default is 1212. Remember your password after changing it, or you won't be able to use the display.

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select PSd-y or PSd-n. Short press [mode button] to confirm and enter password setting. Set four digits, then press and hold [mode button] to save and return.

Diagrams showing disable power-on password interface ('PSd-n PA') and enable power-on password interface ('PSd-y PA').

Pb. Automatic Shutdown Time Setting

Pb sets the auto power-off time (1-60 minutes) to save power and increase mileage. '00' means no automatic shutdown. Factory default is 10 minutes.

Operation: Short press [mode button] to change parameters, then short press [plus button] or [minus button] to select. Short press [mode button] to save and return.

Diagram of the automatic shutdown time setting interface, showing '10 Pb'.

Restore Factory Setting

dEF is an option to restore factory default parameters. dEF-y restores defaults, dEF-n does not.

Operation: When speed is 0, press and hold the [plus button] and [minus button] simultaneously for over 2 seconds to enter the factory default parameter interface. Short press [plus button] or [minus button] to select 'y'. Short press [mode button] to confirm; the display will show 'dEF-0' and restore settings. It will exit automatically.

Diagrams showing restore factory setting interface: 'dEF=n dF', 'dEF=y dF', 'dEF=0 dF'.

Trip Odometer Reset Operation

The display records single and total mileage. Single mileage doesn't reset automatically. To clear it, reset manually.

Note: Total mileage cannot be reset.

Operation: When speed is 0, press and hold the [info button] and [reset button] simultaneously for over 2 seconds. The main interface will flash once during reset.

Diagram showing trip odometer reset: before reset (21.5 speed, 00 trip) and after reset (0.0 trip).

Care & Maintenance For Your New E-Bike

General care involves keeping the bike dry, clean, and lubricated. Avoid parking in exposed areas.

Check brake effectiveness before each use.

For your e-bike:

For the battery, you should also take note of the following:

ATTENTION: If the e-bike is not used for more than half a month, the battery may become empty and unchargeable. This is considered human damage and is not covered by warranty.

CORRECT OPERATION:

  1. If not used for a long time, fully charge the battery after the last use.
  2. After fully charging, remove and store the battery in a cool, dry place.

For the bike, it is recommended to check the following every one to two months.

Safety Tips

We Recommend The Following Safety-related Procedures:

E-Bike Road Safety:

Obey traffic laws (lights, signals, signs). Use bike lanes. Cyclists often break speed limits and run red lights, increasing accident risk. E-bikes can travel faster, increasing this risk. Do not cycle on sidewalks, as it endangers pedestrians.

Be wary of others. Cars may not realize your speed. Allow cars to proceed first. Be patient and alert, especially at intersections and turns.

Diagram showing leg measurement for recommended rider height (not less than 29.92").

Maintenance of The Transmission System: Mainly Lubrication

Keep the chain oily and sensitive, especially after rain or wading. Lubricate derailleur parts. Use bicycle-specific lubricant. Ordinary engine oil can be used but is less effective. For rusty chains, clean with kitchen cleaner, then diesel.

Maintenance of The Braking System

Braking is crucial for safety. Maintain sensitivity and reliability. Check brake pad clearance (2-3 mm) and wear. If clearance is too large, sensitivity decreases. If too small, brakes may drag. Replace pads if grooves are worn.

Guide to Cycling at Night

Use lights properly on front and rear. Wear reflective clothing. Use clip-on helmet lights or helmets with built-in lights. Light vests improve visibility. Circular reflectors in spokes help drivers see you. Avoid blinding oncoming drivers with overly bright lights.

Hardware

Torque all hardware to specified values. If hardware is damaged, consult a bike shop.

Wheel

Install wheels correctly and ensure fasteners are tightened. Check fasteners regularly and adjust spoke tension if needed.

Tires

Inflate tires monthly (or every 250-500 miles) to recommended pressure: 25psi in summer, 30psi in winter.

Handlebar

Ensure the handlebar is correctly installed. Check stability regularly. If loose, stop riding and reinstall.

Seat

Check seat connection for looseness. Retighten periodically. Clean crank arm and bottom bracket with a neutral detergent to prevent discoloration.

Reflector

Wipe and clean reflectors regularly. Check they are working to ensure visibility at night. Wear reflective clothing.

Off-road Safety

Ride according to conditions. Get off and walk on rough or slippery terrain. Adjust gears for conditions. Do not speed. Always wear a helmet, securely tightened. Only increase pedal-assist levels when comfortable and experienced. Higher assist levels increase speed. Ride carefully at all speeds. Failure to follow warnings may lead to harm or death. Damage from not following instructions is not covered by warranty. Do not lean on the bike when parked with the kickstand in use.

Brakes

Brake cables stretch during break-in, potentially affecting performance. Brakes may need adjustment. Check brake pads for wear and replace if necessary. Visit a local bike shop for tune-ups.

Battery Safety

WARNING: Keep battery away from water. Pouring water on it may cause short-circuit, overheating, or permanent damage. Do not submerge the battery.

CAUTION:

WARNING:

NOTE: Do not store the bike for more than 24 hours with an empty battery. This prevents deep discharge with irreparable consequences.

ANIIOKI A8 PRO MAX SPECS

AttributeSpecification
Battery48V/52V 60AH lithium battery
Motor1000W brushless motor
Top SpeedApprox. 30+MPH
Charging time7-8 hours
ChargerUS standard 54.6/58.8V 8A smart charger
Battery Charger Input Volt110/220 volt AC
Battery Operational Temperature0° to 40° Celsius (32° to 104° Fahrenheit)
Battery LifeApproximately 1000 complete charge/discharge cycles
FrameAluminum alloy frame
Display4" display
Freewheel7-speed 14-28T freewheel
ForkHydraulic suspension fork
BrakeDouble-disc hydraulic brake
TransmissionShimano 7 speed
SeatSilicone seat
Tire20" x 4.0" tires
Pedal SensorCadence Sensor
FenderIncluded
Rear RackIncluded
Front LED LightIncluded
Maximum payload weight limit350lbs
Recommend rider heights5'3" - 6'5"
Climb Grade30 degree

NOTE: Component brands may vary due to supply chain. Components are inspected to meet performance standards.

General Troubleshooting

If failures occur, identify the cause(s) and apply the appropriate solution. Consult a technician if unsure.

PhenomenaPossible CausesSolutions
It doesn't work1. Insufficient battery power1. Charge the battery
2. Faulty connections2. Clean and repair display connectors
3. Battery not fully seated in tray3. Install battery correctly
4. Brakes are applied4. Disengage brakes
5. The bike will report an error code5. Check error code list
Irregular acceleration and/or reduced top speed1. Insufficient battery power1. Charge or replace battery
2. Loose or damaged throttle2. Replace throttle
When powered on, the motor does not respond1. Loose wiring1. Repair or reconnect
2. Loose or damaged throttle2. Tighten or replace
3. Loose or damaged motor plug wire3. Secure or replace
4. Damaged motor4. Repair or replace
5. The bike will report an error code5. Check error code list
Reduced range1. Low tire pressure1. Adjust tire pressure
2. Low or faulty battery2. Check connections or charge battery
3. Driving with too many hills, headwind, braking, or excessive load3. Assist with pedals or adjust route
4. Battery discharged for long period (aged or damaged)4. Replace the battery
5. Brakes rubbing5. Adjust the brakes
The battery won't charge1. Charger not well connected1. Adjust the connections
2. Charger damaged2. Repair or replace
3. Battery damaged3. Battery Voltage Testing
4. Wiring damaged4. Test wiring
Wheel or motor makes strange noises1. Damaged motor bearings1. Replace
2. Damaged wheel spokes or rim2. Repair or replace
3. Damaged motor wiring3. Repair or replace motor
4. Disc not centered4. Adjust the brake or replace disc
Sensor Issue1. Sensor loose1. Adjust the connections
2. Sensor or cable broken damaged2. Repair or Replace
Pre-load and turn off bike suddenly1. Battery or motor over heat protection1. Wait 1-3 minutes to restart e-bike
2. Battery or controller cable loose2. Adjust the connections
3. Battery or controller cable damaged3. Repair or Replace

ERROR CODES & TROUBLESHOOTING

If an electrical component has a problem, the display will show an error code. Refer to this list for resolution.

CODEERRORHOW TO RESOLVE
21Current ErrorCheck the cable connecting the rear hub motor to the system. Ensure it's free from grit/contaminants and firmly connected.
22Throttle ErrorWhen pressing/releasing throttle, it should return to original position. Remove obstructions. Check throttle and cable for damage (e.g., cut or frayed cable).
23Motor Phase ErrorCheck the cable connecting the rear hub motor to the system. Ensure it's free from grit/contaminants and firmly connected. This error may appear if the cable was disconnected after removing the rear wheel (e.g., for tire change or transport). At least one motor phase wire may be damaged or temporarily disconnected.
24Motor Hall Sensor ErrorThe hall sensor inside the rear hub might be disconnected or damaged. Service or replace the rear hub.
25Brake ErrorBrakes use "magnetic reed switches" to disengage the motor. If the lever is damaged (e.g., after a crash), it may need replacement.
30Communication ErrorPoor connection between the controller and the display. Check all cable connections.

Schedule 1: Detailed definition of the error code

WARRANTY

Every ANIIOKI E-bike is covered by a one-year all-inclusive warranty for manufacturing defects for the original owner.

NOTE: Warranty applies only to original owners and is not transferable.

What About Warranty On ANIIOKI?

Parts covered: Frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display (excluding water damage), kickstand, reflectors, and hardware.

Battery warranty excludes: Damage from power surges, improper charger use, improper maintenance, misuse, normal wear, or water damage.

The warranty does not cover incorrect assembly/installation, improper use, negligent use, product transformation, maintenance contrary to instructions (e.g., lack of brake maintenance), normal wear and tear, defects inherent to normal useful life (e.g., flat battery), or damages/defects due to accidents.

NOTE: Failures caused by the following are not covered, but designated stores/dealers offer paid repair service:

Shipping Damage Claims

IMMEDIATELY inspect products for damage. Report shipping damage to ANIIOKI Ebikes within 48 HOURS of arrival. Claims later than 48 HOURS from receipt will not be accepted.

What Will We Do To Correct Problems With Your Bike?

If a component is defective or damaged without user error, ANIIOKI will issue a replacement part and assist with replacement. Parts damaged during shipping will be replaced.

Contact Us

For order-related questions, provide your order ID and bike serial number.

Order ID: Found in your account's order history.

Bike serial numbers: Each bike has unique serial numbers.

Contact our service department at the email below and attach relevant videos or photos showing your issue.

ANIIOKI electric bikes have multiple sales channels, each with its own after-service coverage (warranty, returns). Choose the correct channel.

If you have already submitted an inquiry, we are working diligently to respond (within 24 hours on working days).

Technical Support: ? info@aniioki.com

NOTE: If you do not receive a reply email within 48 hours, please check your spam folder.

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