Dreame H11 Wet and Dry Vacuum User Manual

Thank You

FOR PURCHASING THIS DREAME WET AND DRY VACUUM.

Registration Quick Start

Welcome to register a Dreame account by scanning the QR code. You are available for the User Manual and Special Offers.

With it you are obtaining a high quality product that is engineered for optimal performance.

If you have any questions on the product, please contact: aftersales@dreame.tech.

Safety Information

Important Safety Instructions For Household Use Only

• When using an electrical appliance, basic precautions should always be followed, including the following:
• READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

⚠️ WARNING: To reduce the risk of fire, electric shock, or injury:

• Use only as described in this user guide. Use only manufacturer's recommended attachments.
• Use indoors only, on non-carpeted floor surfaces such as vinyl, tile, sealed wood, etc. Be careful not to run over loose objects or edges of area rugs. Stalling the brush may result in premature belt failure.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants.
• Do not use a flammable or combustible liquid to clean a floor./Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
• For the purposes of recharging the battery, only use the detachable supply unit provided with this appliance. Use only with YLS0251B-E260090 (EU) / YLS0251A-A260090 (AU) / YLS0241A-U260090 (UK) supply unit.
• Recharge the vacuum only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
• Do not immerse the vacuum in liquid. Use only on floor moistened by cleaning process.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
• Plastic film can be dangerous. To avoid the danger of suffocation, keep it away from children.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts of the appliance and its accessories.
• Only use the type and amount of liquids specified under the operations section of this guide. Liquid must not be directed towards equipment containing electrical components.

• Do not put any object into openings. Do not use the vacuum when any opening is blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
• Do not use it without filters in place.
• Do not use the vacuum with damaged cord or plug. If the cord or plug is damaged, it must be replaced by the manufacturer, its service agent or similarity qualified persons in order to avoid a hazard.
• Do not use the vacuum to pick up flammable or combustible liquids, such as petroleum, or use the vacuum in areas where they may be present.
• Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.). Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc..
• Do not use the appliance in an enclosed space filled with vapour given off by oil-based paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapour. Do not pick up anything that is burning or smoking, such as cigarettes, matches or hot ashes.
• Do not charge the unit outdoors. Do not recharge, disassemble, heat above 60° C, or incinerate.
• Charger base output terminals should not be short-circuited. Do not use it with damaged cable or charger. If the appliance has been dropped, damaged, left outdoors, dropped into water, or is not working as it should, return it to a service center.
• Keep the charger cable away from heated surfaces. Do not handle the charger plug or appliance with wet hands. To unplug, grasp the charger plug, rather than the cable.
• Do not pull or carry charger by cable, use cable as a handle, close door on cable, or pull cable around sharp edges or corners.
• Switch off when not in use, before cleaning, maintaining or servicing the appliance, and before connecting or disconnecting the tool with a moving brush.
• The appliance must be disconnected from the power supply when removing the battery. Keep batteries out of the reach of children. Never put batteries in mouth. If swallowed, contact your physician or local poison control.
• Do not use appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
• Do not expose the appliance to fire or excessive temperature. Exposure to fire or temperature above 130° C may cause an explosion.
• Follow all charging instructions and do not charge the appliance outside of the temperature range specified in the battery and increase the risk of fire.
• Do not incinerate the appliance even if it is severely damaged. The battery must be disposed of safely, and it must be removed from the appliance before it is scrapped to avoid an explosion in the fire.
• Under abusive conditions, never contact the battery from which the liquid may be ejected. If contact accidentally occurs, rinse with water. If liquid contacts eyes, seek medical help immediately. Liquid ejected from the battery may cause irritation or burns.
• Ensure that the appliance is placed on a horizontal surface. Do not use the appliance at the same position if the appliance is equipped with a brush roller and the handle is not completely upright. Do not store the appliance in a place where it may freeze.
• Use extra care when cleaning on stairs.
• Prevent unintentional starting. Ensure the switch is in the OFF-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that have the switch on invites accidents.
• This appliance contains batteries that are only replaceable by skilled persons.

SAVE THESE INSTRUCTIONS

IMPORTANT SAFEGUARDS

• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
• Do not modify or attempt to repair the appliance excepts as indicated in the instructions for use and care.
• Do not use and store in extremely hot or cold environments (below 0°C /32° F or above 40° C/104° F). Please charge the cordless vacuum in temperature above 0°C /32° F and below 40°C/104° F).
• If appliance has been dropped, damaged, left outdoors, dropped into water, or is not working as it should, never attempt to operate it. Please have it repaired at an authorized service center.

The detachable supply unit is described in the operator's manual.

Dreame Trading (Tianjin) Co., Ltd. declares compliance with applicable EU Directives. Full text available at: https://global.dreametech.com

For detailed e-manual, please go to: https://global.dreametech.com/pages/user-manuals-and-faqs

Product Overview

Packing List

• Charging Base
• Handle Assembly
• Main Body
• Back-up Filter
• Cleaning Brush
• Power Adapter
• Accessory Holder

Vacuum Components

• Self-Cleaning Button
• Suction Level Button
• On/Off Switch
• Aluminum Tube
• LED Display Screen
• Clean Water Tank Release Button
• Clean Water Tank Handle
• Voice Prompt Button
• Dirty Water Tank Release Button
• Dirty Water Tank Handle
• Roller Brush Cover
• Clean Water Tank
• Dirty Water Tank
• Roller Brush Cover Release Buttons

Roller Brush Assembly

• Small Wheel
• Auxiliary Wheel
• Roller Brush

Charging Base

• Charging Contacts
• Charging Port

Display Screen Indicators

• Self-Cleaning Mode
• Standard Mode
• Battery Status/Error
• Clean Water Tank: Blinking orange indicates clean water tank is empty.
• Dirty Water Tank: Blinking red indicates dirty water tank is full or not installed.
• Turbo Mode
• Battery Level Indicator: Green indicates battery level > 20%, Orange indicates battery level ≤ 20%.
• Tube Blocked
• Roller Brush Stuck / Roller Brush Not Installed

Voice Prompt Button

• Press briefly to activate voice prompt or adjust the volume.
• Press and hold for 3 seconds to switch between languages.

Installation

Charging Base Installation

Install the accessory holder into the charging base as indicated.

Vacuum Installation Diagram

Insert the end of the handle assembly vertically into the port on the top of the vacuum. You will feel it click in place.

Note: To disassemble the handle, use a hard object to reach into the hole on the back of the vacuum to press the contacts, and pull the handle upwards.

Charging

Note: Fully charge the vacuum before using it for the first time.

1. Place the charging base on a level surface against a wall. Connect one end of the power adapter to the charging base and the other end to a home socket.
2. Place the vacuum on the charging base. The ⚡ icon on the screen lights up to indicate charging status. The number on the display screen shows the current battery level as a percentage. When the number reaches 100, the battery is fully charged. The indicator will turn off after 10 seconds once fully charged.

Note: After 15 minutes of inactivity with a full charge, the vacuum enters sleep mode.

How to Use

Fill the Clean Water Tank

1. Press the clean water tank release button and pull the tank outward to remove it.
2. Open the tank cover and add enough clean water to the clean water tank.
3. Tightly close the tank cover after adding water.
4. Install the clean water tank into the main body until you hear a click.

Start Cleaning

The vacuum is equipped with an upright/tilt switch. Please use it at an angle after turning it on.

Short press the ⚡ button to power on and the vacuum starts cleaning. Press again to stop working.

Note: When the vacuum is working, do not lift it up and down or move it, and do not tilt the vacuum to one side or lay it flat to protect against dirty water backflow into the vacuum.

Do not recline the vacuum more than 140° to protect against water leakage. (Angles: <140°, <40° ❌)

Switch Suction Level

The vacuum is powered on by default in Standard mode. You can press the suction level button to enter Turbo mode according to actual needs.

Care & Maintenance

Tips

• Make sure the vacuum is unplugged and not working.
• Parts need to be replaced if necessary. Use parts designated by the original factory to avoid product damage due to unsuitability.
• If the vacuum is not used for an extended period, fully charge it, unplug its charger, and store it in a cool, low-humidity environment away from direct sunlight. To avoid battery over-discharge, recharge the vacuum at least once every 3 months.

One-Click Self-Cleaning

* The self-cleaning function can be enabled only when the vacuum is charged and the battery level is more than 10%.

1. Place the vacuum upright on the charging base after designated cleanups and ensure the clean water tank is full.
2. Briefly press the self-cleaning button on the top of the handle. The self-cleaning indicator lights up on the screen, and self-cleaning starts.
3. The vacuum will continue to recharge after self-cleaning is finished.

Note: For deep self-cleaning, press and hold the button. Fill the clean water tank and empty the dirty water tank before activation. This function can be activated only when the vacuum is charged and the battery level is more than 30%.

After self-cleaning, clean the dirty water tank promptly. If there are residual stains on the base, clean the base.

Clean the Roller Brush Cover

* Clean it as needed.

1. As shown, press the roller brush cover release buttons on both sides outward to remove the roller brush cover.
2. Rinse the roller brush cover with clean water until it is clean.
3. The cover must be thoroughly dried before use.
4. Align the brush cover with the right slot on the vacuum and press the cover down until you hear a click.

Clean the Roller Brush

* Clean as needed; replacement recommended every 3 to 6 months.

1. Pull up the left handle of the roller brush and take it out.
2. Use the included cleaning brush to remove hairs and debris stuck in the roller brush. Rinse with clean water. The roller brush must be thoroughly dried before use.

Warning: To reduce the risk of electric shock or injury, do not rinse the roller brush assembly with water!

1. Wipe dust from the dust intake with a dry cloth or paper towel. Never rinse with water.
2. After cleaning, align the right end of the roller brush with the right slot on the vacuum and push the left end into the left slot until it clicks into place.

Clean the Dirty Water Tank

* Recommended to empty the dirty water tank after each use, and before and after self-cleaning.

1. Press the dirty water tank release button and pull it out as indicated.
2. Hold the tank with one hand and pull up the tank cover with the other hand to pour out the dirty water.
3. Rinse the tank and cover with clean water. Use the cleaning brush for the inner wall.
4. Close the tank cover, snap the bottom of the tank into the support position, and gently push until you hear a click.

Clean the Filter

* Recommended to clean after each use and replace every 3 to 6 months.

1. Remove the filter from the top of the dirty water tank.
2. Rinse the filter with clean water. Thoroughly dry before re-installing.

Clean the Tube

Remove the dirty water tank, wipe the tube with a damp cloth to clean dirt before use.

FAQ & Troubleshooting

FAQ

Troubleshooting

If the vacuum is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Troubleshooting Codes

Specifications

Vacuum

Power Adapter

This product contains batteries that can only be replaced by qualified technicians or after-sales service.

This product contains batteries that are non-replaceable.

The lithium-ion battery pack contains substances that are hazardous to the environment. Before disposing of the vacuum, please follow the below instructions:

• Before removing the battery, disconnect the power and run out the battery as much as possible, then remove the bottom cover of the device by unscrewing the screws.
• Disconnect the terminals to remove the battery. To avoid the risk of hazard, do not damage the battery cover.
• Discard, or recycle the battery in accordance with local laws and regulations of the country or region it is used in.

WEEE Information

All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.

For more information, please visit https://global.dreametech.com

Manufactured by: Dreame Trading (Tianjin) Co., Ltd. Made in China