Dreame H11 Wet and Dry Vacuum Cleaner FAQs
Specifications
| Question | Answer |
|---|---|
| What is the rated power of the H11? | The rated power of H11 is 170W. |
| What is the rated input of the H11? | The rated input of H11 is 21.6V. |
| What is the battery pack capacity of the H11? | The H11 is equipped with six 2500mAh batteries. |
| How long could H11 work after fully charged? | The H11 could work for about 30 minutes after being fully charged. |
| How long does the H11 take to be fully charged? | It will take around 3 hours to be fully charged. |
| What is the vacuum degree of the H11? | The Vacuum degree is ≥5.5kpa. |
| What is the clean water tank capacity of the H11? | The clean water tank capacity is 900ml. |
| What is the dirty water tank capacity of the H11? | The clean dirty tank capacity is 500ml. |
| What is the decibel noise when the H11 is working? | The working noise is around 76dB. |
| How many suction level modes does the H11 have? | The H11 has two modes: Standard Mode and Turbo Mode. |
| What is the weight of the H11? | The net weight of the H11 itself is 4.60kg. |
| What is the dimension of the H11? | The dimension of the H11 itself is 290*218.5*1105mm. |
| What is in the Box? | Charging Base, Handle Assembly, Main body, Cleaning Brush, Back-up Roller Brush, Power Adapter, Accessory Holder. |
| What is the motor speed of the main motor? | The main motor reaches a speed of 36000r/min. |
| What is the motor speed of the brush? | The brush has its own motor, reaching a speed of 9300r/min. |
Product Introduction and Maintenance
1. How to install the H11?
Insert the end of the handle assembly vertically into the port on the top of the vacuum as indicated; you will feel it click in place.
Diagram Description: An illustration shows the handle assembly being inserted into the top of the vacuum body, with an indicator showing a "Click" sound/action.
Note: To disassemble the handle, please use a hard object to reach into the hole on the back of the vacuum to press the contacts, and at the same time, pull the handle upwards.
2. How many buttons does the H11 have, and what are they for?
On/Off Switch: Press briefly to turn on and press again to turn off.
Self-clean Button: Press briefly to start the self-clean mode, press and hold the button to enter the deep self-clean mode.
Suction Level Button: The vacuum is powered on by default in Standard mode. You can press the suction level button to enter the Turbo mode according to actual needs.
Voice Prompt Button: Press briefly to turn on/off the voice prompt and adjust the volume. Press and hold to switch the language.
3. How to do the cleaning task with H11?
The vacuum is equipped with an upright/tilt switch. Please use it at an angle after turning it on. Short press the on/off switch to power on and the vacuum starts cleaning. Press again to stop working.
Note: Do not recline the vacuum more than 140° to protect against water leakage.
Diagram Description: An illustration shows the vacuum cleaner in an upright position and tilted, with indicators showing angles less than 140° and less than 40°, and a warning symbol (X) indicating not to exceed the 140° angle.
4. How to charge the H11?
- Place the charging base on the level ground against a wall. Connect one end of the power adapter to the charging base and another end to a home socket.
- Place the vacuum on the charging base, then the screen lights up to indicate the charging status. The number on the display screen represents the current battery level in a percentage during charging. When the number is at 100, the battery is fully charged.
Once the vacuum is fully charged, the indicator will turn off after 10 seconds.
Diagram Description: An illustration shows the vacuum cleaner placed on its charging base, with a power adapter connected.
5. How to do the self-clean for H11?
The self-cleaning function can be enabled only when the vacuum is charged and the battery level is more than 10%.
Place the vacuum upright on the charging base after designated cleanups and make sure the clean water tank is full.
Press the self-cleaning button on the top of the handle briefly; the self-cleaning indicator lights up on the screen and the self-cleaning starts.
The vacuum will continue to recharge after the self-cleaning is finished.
Diagram Description: An illustration shows the vacuum cleaner on its charging base, with a hand pressing the self-clean button on the handle, and an indicator light shown.
6. How to clean the dirty water tank?
Clean the Dirty Water Tank
* It is recommended to empty the dirty water tank after each use, and before and after the self-cleaning function is enabled.
- Press the dirty water tank release button and pull it out as indicated.
- Hold the tank with one hand and pull up the tank cover with another hand to pour out the dirty water.
- Rinse the tank and tank cover with clean water. Clean the inner wall of the tank with the included cleaning brush.
- After the cleaning is completed, close the tank cover, snap the bottom of the tank into the support position of the vacuum, and gently push the tank until you hear a click.
Diagram Description: A series of illustrations show: 1. Releasing and removing the dirty water tank. 2. Opening the tank cover to pour out water. 3. Rinsing the tank and using a cleaning brush. 4. Reattaching the tank with a "Click" sound.
7. How to clean the roller brush?
Clean the Roller Brush Clean it as needed; it is recommended to replace it every 3 to 6 months.
- Pull up the left handle of the roller brush and take it out.
- Use the included cleaning brush to remove hairs and debris that get stuck in the roller brush and rinse it with clean water. The roller brush must be thoroughly dried before use.
- Wipe the dust from the dust intake with a dry cloth or paper towel. Never rinse it with water.
- After cleaning is completed, align the right end of the roller brush with the right slot on the vacuum and push the left end into the left slot on the vacuum until it clicks into place.
Diagram Description: A series of illustrations show: 1. Removing the roller brush. 2. Cleaning debris with a brush and rinsing. 3. Wiping the dust intake. 4. Reinstalling the roller brush.
8. How to clean the filter?
Clean the Filter It is recommended to clean it after each use and replace it every 3 to 6 months.
- Remove the filter from the top of the dirty water tank.
- Rinse the filter with clean water. Thoroughly dry it before re-installing it.
Diagram Description: An illustration shows removing a filter from the dirty water tank and rinsing it under a tap, followed by drying in sunlight.
9. How to clean the tube?
Clean the Tube
Remove the dirty water tank; wipe it with a damp cloth to clean up the dirt in the tube before use.
Diagram Description: An illustration shows the vacuum cleaner with the dirty water tank removed, and a hand wiping the internal tube with a cloth.
FAQs
1. Why does the robot show the error icons? What are they for?
If the vacuum is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.
| Error Icon | Possible Cause | Solution |
|---|---|---|
| [Clean water tank empty icon] | Clean water tank empty | Fill the clean water tank. |
| [Dirty water tank not installed icon] | Dirty water tank not installed | Install the dirty water tank. |
| [Dirty water tank full icon] | Dirty water tank full | Empty the dirty water tank. |
| [Roller brush stuck icon] | Roller brush stuck | Clean the roller brush with the included cleaning brush. |
| [Roller brush not installed icon] | Roller brush not installed | Install the roller brush. |
| [Tube blocked icon] | Tube blocked | Check whether the filter is clogged. Refer to the maintenance manual [Clean the Tube] section. |
2. Why does the robot show the troubleshooting errors? What are they for?
If the vacuum is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.
| Troubleshooting Code | Possible Cause | Solution |
|---|---|---|
| E1/EE/EF | Motor error | Please contact customer service. |
| E2/E3/E7/E8/E9 | Battery failure | Please contact customer service. |
| E4/E5 | Power adapter incompatible | Please use the original power adapter, or contact customer service. |
| E6 | Battery overheating | Wait until the battery's temperature returns normal, then continue to use the vacuum. |
3. Why does the suction power become weak?
1. There might be blockage with the filter, roller brush, and the tube; Please check and clean those parts in time.
2. The roller brush cover, filter, and clean water tank have not been installed in place; Please check and install those correctly.
4. Why does the H11 make the strange noise?
1. There might be too much water in the dirty water tank; Please empty it in time;
2. The main suction opening might be blocked; Check and clear any blockage.
5. What should I do if The battery status indicator does not light up while charging?
1. Please make sure the power adapter is plugged in properly and connect to the base normally;
2. Please place the H11 back to the base again.
6. Why does the self-clean fail?
1. The roller brush might be blocked, please open the cover and clear the blockage;
2. Make sure the vacuum is charging and the battery is over 10% before activating the self-clean mode;
3. Confirm the dirty water tank is installed correctly and not full;
4. Check if the clean water tank is installed correctly and not empty.
7. Why does no water flow come out of the vacuum when cleaning?
1. Please check if the clean water tank is installed properly and fill the clean water tank;
2. Please confirm whether the vacuum is in water absorption mode;
8. Why does the vacuum fail to turn on?
1. The handle assembly has not been installed in place; Please reinstall the handle assembly;
2. The vacuum is out of battery or low on power. Please fully charge the vacuum first, then continue to use it;
3. The roller brush has not been installed in place, or the roller brush is stuck. Please reinstall or clean the roller brush;
4. The dirty water tank has not been installed in place or fully; Please reinstall it and empty it.
