Frequently Asked Questions

This document provides answers to common questions regarding the Broan-NuTone Sensonic Voice Controlled Smart Fan. The fan is designed for smart home integration with voice assistants like Amazon Alexa and Google Assistant.

Visual Description: The PDF includes an image showcasing the smart fan installed in a modern bathroom ceiling, featuring an integrated LED light.

Why is the LED ring still flashing yellow after pairing to a Google Account?

This is an Alexa product, and you must sign into an Amazon account to complete the pairing process.

Why won't the wall control pair?

• Hold down the mute button for 5 seconds to pair the wall control. Ensure that you are pressing on the mute icon itself and watch for the fan light to flash before releasing.
• If you don't pair within 3 minutes of the product being powered on, you may have to repower the unit.

Sensonic Voice™ Controlled Fan cannot be found within the VoiceControl App.

• Ensure the fan is in pairing mode. The LED ring should be flashing yellow. If not, hold down the action button for 5 seconds, then release it to go into pairing mode.
• Your phone must be connected to your 2.4GHz WiFi network during initial fan setup, 5GHz networks are not supported by the fan.

Alexa is not responding to your commands.

• It's possible the microphone is muted. You will see a red light on the grille if the microphone is muted.
• Ensure you are saying the correct name for your fan that can be set in the VoiceControl app.
• Ensure the product has been linked with your Amazon Account.
• Refer to the Best Practices Guide for common utterances.

Google is not responding to your commands.

• Ensure Google device is setup and operating correctly.
• Ensure you are saying the correct name for your fan that can be set in the VoiceControl app.
• Ensure the product has been linked with your Google Account.
• Refer to the Best Practices Guide for common utterances.

The voice controlled fan will not show up in my phone's Bluetooth.

• Make sure your phone's Bluetooth is on.
• Ask Alexa/Google to open Bluetooth.
• Go into Bluetooth settings and find Broan fan. You may need to refresh the Bluetooth search scan within Bluetooth settings.

What does the color of the spinning light mean?

• Because this is an Alexa product, the fan will display status messages using the color LEDs that are consistent with Amazon Alexa requirements.
• Please see this link for more information: Amazon Alexa LED Status Information