AIPHONE IXG System Operation Manual

Literature Information

Important information for correct operation and observance is marked with the following symbols:

• ⚠ Indicates that users may require caution (including warning/caution).
• ✖ Alerts users to prohibited actions.
• ❗ Restricts user actions / provides instructions.
• 💡 Tips and additional information for operation.

Terms and button names are indicated as [XXXX]. Page references are shown as "Title (→ page XX)". In this document, Video Door Stations and Door Stations without cameras are collectively referred to as "Door Stations".

Precautions

Warning: Operating the device incorrectly ignoring these precautions may cause severe injury or death.

• Do not disassemble or modify the station. This may result in fire or electrical shock.
• If there is smoke, abnormal odor, abnormal sound, or if the station is damaged, immediately disconnect the LAN cable from the station. This may result in fire or electrical shock.
• Do not, under any circumstances, open the station. Voltage within some internal components may cause electrical shock.

Caution: Negligence could result in injury to people or damage to property.

• Do not attempt to cover, insulate, or coat the station in any way. This may result in fire or malfunction.
• Do not apply excess pressure to the LCD screen. If the screen is punctured, it may result in injury.
• If the LCD is punctured, do not touch the liquid crystal inside. Inflammation could result. If liquid crystal is ingested, immediately gargle with water and consult your doctor. If contact should occur, flush or rinse the area with water thoroughly and consult your doctor.
• Do not puncture the LCD screen with a sharp object. If the screen is punctured, it may result in injury.
• Do not put your ear close to the speaker when using the station. May cause harm to the ear if a sudden loud noise is emitted.
• When cleaning the wall surface using a high-pressure hose, be careful that the collective entrance unit does not get wet. This may result in fire or electrical shock.

Precautions on Operation

Requests:

• Keep the unit more than 1m (3.3') away from radio or TV sets.
• Keep the station at least 20 cm (7-7/8") away from wireless devices such as wireless routers or cordless telephones to prevent image or sound distortion.
• When installing or using the station, consider the privacy rights of subjects. It is the system owner's responsibility to post signs or warnings in accordance with local ordinances.
• To prevent unexpected problems from leaking unique information, the customer is responsible for deleting settings, recorded video/audio, and other information stored in the device before discarding, transferring, or returning it. Contact the guard or management company for deletion.
• When using non-Aiphone brand door releases or other devices, follow the manufacturer's and seller's specifications and guarantees.
• For hands-free calls, talk within 30cm (12") or less from the station. Standing too far away may make it difficult for the other person to hear.
• Do not install the station under direct sunlight. If necessary, shield it from sunlight to ensure the screen is viewable.
• Do not place decorative plants or other obstructions in locations monitored by motion sensors.

Notices:

• Aiphone is not responsible for damages resulting from content, specifications, malfunctions, defects, or misuse of the product.
• This station cannot be used during power outages.
• Using the station in areas with business-use wireless devices (transceivers, mobile phones) may cause malfunction.
• This station is not meant to protect lives or property. Aiphone is not responsible for serious accidents, disaster accidents, or physical damage.
• LCD panels may have a small portion of picture elements always lit or not lit; this is not a malfunction.
• The main unit may become slightly warm, which is not a malfunction.
• Hands-free calls automatically switch between transmitter and receiver, prioritizing the louder voice. In loud environments, calls may be interrupted.
• During communication, speak only after the other party has finished to ensure clear audio.
• The noise reduction function may cut transmission of certain tones identified as noise; this is not a malfunction.
• Warm-color lighting may alter the image tint on the screen.
• Light entering the camera can cause LCD brightness flicker or subject darkening; this is not a malfunction.
• Striped patterns or fine patterns displayed may differ from the actual image; this is not a malfunction.
• LED or fluorescent light entering the camera can cause black stripes, screen flicker, or color changes; this is not a malfunction.
• Rapid temperature drops (e.g., after rain) may cause fogging on the display, blurring the image; this is not a malfunction and will resolve when temperatures equalize.
• Aiphone is not responsible for corruption of saved information.
• Congested communication or multiple Video Door Stations may cause audio drops or delays.
• AIPHONE is not responsible for damages due to service delays, communication method failures, or network/internet outages.
• Aiphone is not responsible for damages from leaked PINs or transmitted information due to interception or unauthorized access.
• Available functions and services are limited by system specifications.
• Illustrations may differ from actual ones.
• Fluorescent light may periodically alter screen colors (color rolling); this is not a malfunction.
• If there is no power for 30 minutes or more, the date and time reset to default.
• This station is for walls and vertical surfaces only.
• The station may be inoperable during system updates.
• Freezing temperatures in winter may make images difficult to see.
• Using a hearing aid in T-mode near the unit may be affected by radio frequency interference.
• In echo-prone environments, voices may echo. Adjust microphone or receive volume to improve clarity.
• Operating the LCD display with gloves may be difficult.
• The motion sensor detects temperature changes; sensitivity may vary or it may not detect anything depending on the environment.

Part Names

Entrance Station IXG-DM7, Entrance Station (HID-compatible) IXG-DM7-HID

The entrance station has the following components:

• 1. Speaker: Outputs audio.
• 2. Camera: Captures video.
• 3. LED for night illumination: Illuminates in low light when a call is placed and turns off when communication ends. It also turns on when monitored by a Tenant Station, Intercom App, Master Station, or Guard Station. The LED may not turn on depending on settings.
• 4. Card reader indicator (Red/Green) (IXG-DM7-HID only): Normally ON (red). Turns ON (green) for approximately 3 seconds when a proximity key is authenticated.
• 5. Microphone: Captures audio.
• 6. Motion Sensor: Detects visitor motion and displays the screen. Screen display may vary based on settings.
• 7. Card reader (IXG-DM7-HID only): Allows door release when a card is passed over it.
• 8. Touchscreen LCD: The primary interface for user interaction.

Status Indicators (IXG-DM7-HID Only)

The card reader indicator shows the system status:

• Red light: In standby.
• Green light: Card authenticated (stays on for approximately 3 seconds).
• Red flashing (0.5 sec on, 0.5 sec off): Sub-CPU error (CRC check error).

User Interface

The screen display varies based on settings. In standby mode, the LCD display is OFF.

The display switches to standby mode when there are no calls or operations, or after a period of inactivity (approx. 15 seconds), or after a motion sensor event (approx. 30 seconds after detection or touch). The Welcome Screen displays a registered image.

Operation Screens

There are four main operation screens, selectable via icons at the top:

• Call by Unit Number Screen: Enter a unit number to call.
• Search by List Screen: Select a person from a direct call list.
• Search by Name Screen: Search for a person by name.
• Door Release Keypad: Enter an Access Code to unlock the door.

The initial screen depends on administrator settings.

Example: Call by Unit Number Screen

This screen allows direct dialing using unit numbers. Use the [X] button to clear incorrect entries. The ringback tone or audio guidance will play upon dialing.

Outgoing Call Screen: Displays destination information, call status, and door release status. Use the [X] button to end the call. A hearing aid compatibility symbol may be present.

Communication Screen: Shows communication status, destination information, priority level (Green: Normal, Yellow: Priority, Red: Urgent), and door release status. Volume can be adjusted using [Volume Up] and [Volume Down] icons. Use the [X] button to end communication. A hearing aid compatibility symbol may be present.

Displaying Operation Screens

Operation screens can be accessed from standby mode. The Welcome Screen appears when motion is detected or if the screen is tapped when the motion sensor is disabled.

After the Welcome Screen, the administrator-configured operation screen is displayed. Options include:

• Call by Unit Number Screen: "Calling using the keypad (→ page 17)"
• Search by List Screen: "Calling using the Direct Call List (→ page 19)"
• Search by Name Screen: "Calling by searching for a name (→ page 20)"
• Door Release Keypad: "Releasing by entering Access Code (→ page 26)"

Placing a Call

Calling a Person to Visit

Calling using the keypad: Enter the Unit Number of the tenant. The keypad may not be displayed depending on settings. Refer to "Displaying Operation Screens (→ page 16)". Select the building if prompted. Use [X] to delete incorrect entries. Ringback tone or audio guidance will play.

Calling using the Direct Call List: Tap the desired person from the list to initiate a call. Use [Previous Page] and [Next Page] icons to navigate the list. Ringback tone or audio guidance will play. Use [X] to end communication.

Calling by searching for a name: Use the on-screen keyboard to enter a resident's name. Select the person from the search results. Use [X] to delete incorrect entries. Ringback tone or audio guidance will play. Speak with the other party. Use [X] to end communication.

Note on Calls: Call timeout settings may vary. Higher priority calls may interrupt current ones. Communication typically ends after 3 minutes, with a 10-second warning tone. Door release on the destination station may also end the call. Unlock tones or audio guidance may play upon door release. Call duration cannot be extended on this station. Video and audio may be recorded depending on settings.

Calling the Guard Unit

The registered Guard Unit can be called using the guard button. This function may not be available depending on configuration. Refer to "Displaying Operation Screens (→ page 16)". Select the building if prompted. Tap to call the guard. Speak with the other party. Use [X] to end communication. Similar call notes apply.

Answering a Call

If there is an incoming call from a Guard Unit, Tenant Unit, or Common Inside Area, the system automatically enters communication.

Speak with the other party. Use [X] to end communication. Notes on call duration, priority, and recording apply.

Receiving a Transferred Call

Communication can be transferred from another station. Begin speaking with the transferring station. Communication is transferred when the transfer origination station hangs up. Notes on transfer completion and call duration apply.

Paging

Receiving a Page

A page can be received from Guard Unit, Commercial Unit, or Common Inside Area. The paging pretone rings, then paging begins. If a higher priority call or page is received during a page, the page will be interrupted.

Operations while placing a call, in communication, and paging

Unlocking a Door

Releasing by entering Access Code: An electric lock can be released by entering an Access Code using the keypad. This function requires a registered Access Code. Refer to "Displaying Operation Screens (→ page 16)". Enter the Access Code. The door is unlocked, indicated by a "Door released" icon for approximately 3 seconds. Operation sound or audio guidance may play.

Release using access control credentials (IXG-DM7-HID only): Hold the access control credential (card, tag, mobile) over the reader. The door is unlocked. The "Door released" icon appears for approximately 3 seconds. Compatible cards include HID iCLASS, SEOS, MIFARE Classic, etc. Bluetooth® interface is also compatible. HID is a trademark of HID Global. Bluetooth® is a registered trademark of Bluetooth SIG, Inc. MIFARE® is a registered trademark of NXP Semiconductors, Inc. The proximity key authentication turns the card reader indicator green for 3 seconds.

Adjusting Speaker Volume

The receive volume can be adjusted during communication using [Volume Up] and [Volume Down] icons (10 steps, default 6). The setting is saved and also affects the ringback tone volume.

Selecting the Display Language

Visitors can temporarily select a different display language. The screen reverts to the original language upon returning to standby mode or restarting the station. Available languages include English, Français, Nederlands, Español, Deutsch, Italiano, Norsk, Suomi, Türk, 繁體中文, 简体中文, and 日本語. Refer to "Displaying Operation Screens (→ page 16)". Tap the icon to access language settings and select the desired language. Use the [Previous Screen] icon to return. The language change also affects audio guidance.

Note: Unit names or labels may not display correctly in all languages.

Troubleshooting

Error Screen Troubleshooting

If error screens appear, consult the following:

Specifications

Maintenance

• Clean the station gently with a soft, dry cloth. For difficult stains, use a soft cloth dipped in neutral detergent diluted with water, wrung out well, and then clean the unit.
• Use a soft, dry cloth (like those for wiping mirrors) when cleaning the display.

Important: Do not use chemicals such as benzene or paint thinner, as they may damage the device surface or cause discoloration.

Notice regarding the software

Use of software installed on this product is authorized by third parties.

• Apache License 2.0: Includes Google Protocol Buffers. License available at http://www.apache.org/licenses/LICENSE-2.0. Some software may be modified.
• bzip2 and libbzip2 License: For lossless data compression. Copyright (C) 1996-2002 Julian R Seward. Redistribution and use are permitted under specific conditions outlined in the license.
• GPL/LGPL: Product includes components subject to GPL/LGPL. Details and source code access at http://www.gnu.org/licenses/gpl.html and http://www.gnu.org/licenses/lgpl.html. Source code information also at http://www.aiphone.co.jp/data/software/source/gpl/download/ixg/. Source code is provided "as is" without warranty.
• ISC License: Copyright (c) 2004-2011 by Internet Systems Consortium, Inc.
• MIT License: Copyright (c) 2018 Aiphone co., Ltd.
• NTP License: Copyright (c) University of Delaware 1992-2011.
• OpenSSL License: Copyright (c) 1998-2011 The OpenSSL Project.
• Original SSLeay License: Copyright (C) 1995-1998 Eric Young.
• RSA Message-Digest License: Copyright (C) 1990, RSA Data Security, Inc.
• zlib License: Copyright (C) 1995-2010 Jean-loup Gailly and Mark Adler.
• tslib: Uses tslib (https://github.com/libts/tslib) under LGPL.

Regulations

FCC: This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: no harmful interference and acceptance of received interference. Tested to comply with Class B digital device limits for reasonable protection against harmful interference in residential installations. If interference occurs, users are encouraged to try corrective measures like reorienting antennas, increasing separation, or connecting to a different circuit. Consult dealer or technician for help.

Supplier's Declaration of Conformity: 47CFR §2.1077 Compliance Information. Trade Name: AIPHONE. Models: IXG-2C7, IXG-2C7-L, IXG-DM7, IXG-DM7-HID, IXG-MK, IXGW-LC, IXGW-GW. Responsible Party U.S. Contact: AIPHONE CORPORATION, 6670 185th Ave NE, Redmond, WA, 98052, USA. Phone: (800) 692-0200. Email: tech@aiphone.com. Website: https://www.aiphone.com/home.

FCC Compliance Statement: This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: no harmful interference and acceptance of received interference.

INDUSTRY CANADA: CAN ICES-3 (B)/NMB-3(B). Complies with Industry Canada's license-exempt RSSs, subject to two conditions: no interference and acceptance of any interference.

WEEE: Object area is the EU.

Warranty

Aiphone warrants products against defects in material and workmanship for 2 years from delivery. Aiphone reserves the right to determine defects. Warranty does not apply to misuse, neglect, accident, power surge, unauthorized repair/alteration, or damage caused by batteries. Warranty covers bench repairs only and is limited to standard specifications in the manual. It does not cover third-party product functions or interconnections with non-Aiphone products. Aiphone is not responsible for on-site service costs or damages/inconveniences from product breakdown or malfunction.